Trusted Agent profile · Chelmsford
★★★★★
314 reviews across 2 platforms
Tindal House, Tindal Square, Chelmsford, CM1 1EH, CM1 1EH
Abbotts's office in Chelmsford, at Tindal House, is rated 3.7 out of 5 across 314 reviews on two platforms, including 180 Google reviews rated 4.6.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
1/5
Trustpilot6 weeks without receiving my deposit back
Their agents have no idea what they are doing, I’m asking for my money/deposit back more than a month and no one is able to solve the problem.There is no a process in please to get help, they internal communication is completely broken generating burocratic delays for tenants.Stay away and save yourself time and stress not dealing with them.By today, I still not receiving my deposit back, and I left the property the 25th of May 2021.
1/5
TrustpilotOMG!
OMG!LOOK AT THE STATS.BAD 78%Moving house they say is one of the most stressfull things you will do.Well abbotts norwich just made it 1000% worse.Fantastic professional words to suck you in to sign contracts promised the world.Reality,incompentent staff,left hand not knowing what the right hand is doing.Misinformation to fob you off.In 3 weeks only arranged one viewing and they messed that up.Told me person did not attend but I proved they did by my cctv,agent not proactive or paying attention and let the person walk off obviously viewer bit confused was at correct address that's where agent should of stepped in.First lost possible sales and last!.Spoke to manager hoping to provide some constructive criticism and get this back on track with some explanation, OMG straight on the defensive and at my juggler basically calling me a liar!.I provided all the evidence requested to prove my reasons for my complaints and was just fobbed off and dismissed, all staff closed ranks.Have a email from abbotts the reason I was complaining was to be released from my contract early how insulting nothing further from the truth just wanted a professional honest service.Contract was terminated and hopefully I can find another agent professional and honest that's all i ever wanted.Complained to area manager ,was very helpful and understanding and said would investigate.I dont think i will hear anymore of the outcome but i am just glad to be away from there.YOU HAVE BEEN WARNED!
5/5
GoogleJoe and Ilya from Abbotts Chelmsford were really helpful with our renting experience. Thank you
Hi Anu, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GoogleThank you very much, Ilya and Joe were very helpful in completing all the documents and we could move in within a week.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe is great. She helped us to find property while it is very difficult to find a property that time. Highly recommend Abbotts.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJessica was very helpful in finding a rental property for my sister-in-law and very friendly and easy to deal with,Keeping in contact with my partner Paul and meeting them at the property. She made the process very simple. We definitely recommend the rental side of this business
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
TrustpilotI will never use abbots again
I have been with abbots for 2 years , I will not be using them again ,from the get go there has been problems from taking a month to give me £50 of the first months rent to a letting agent trying to bully me into having a tenant I personally knew .lying that my ceiling had collapsed and water was everywhere to me and the plumber when water was just coming down the over flow pipe , accusing me of not paying the electrician which I did 2 months previous to withholding money from my rent for work done to the property when I had told agent and property management I would pay the workman direct so will have to wait longer to get the rest of my rent . I was also told over a year and a half ago that the tin foil over my windows had been taken down to learn last week it was still there when questioned about this " misleading " information I was told tenants have a right to peace and quiet to sleep in the day again very confused as there is such a thing as black out blinds or curtains and I don't want my property looking like a drug house on a prison estate and they told me over a year ago it had all been sorted ? . They were also approached by the letting agent I was wanting to go with in November they had a told the new letting agent they could take over the property after November's rent was paid when I asked was this going ahead and had they sent over the details I was told that conversation never happened and I had to give them 6 months notice or wait until the end of the tenancy so again very confused when I then told them I wouldn't be staying with them at the end of the tenancy i gave them a few reasons why i also said new letting agents set up fee is cheaper i then recieved an email saying they would match new agents set up fee to keep me there so again very confused as to why they were charging so much if they can change the prices of everything . All in all I can't wait to leave I don't feel I have had a good service from them not worth the money you pay and in all honesty I wouldn't stay if they paid me
5/5
GoogleVery polite, friendly and helpful. Jack was exceptional at keeping us informed at all stages. He impressed us with his positive attitude, working hard to find us a buyer when our first sale fell through. Using Abbott’s was money well spent.PositiveResponsiveness
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleOLIVIA HAS A VERY GOOD CUSTOMER SERVICE,THANK YOU FOR MAKING OUR MOVING INTO OUR APARTMENT A REALITY Xxx
Thank you for choosing our services, we are delighted that we could make your moving experience a smooth and stress-free one. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotRude, unhelpful and useless.
Rude, unhelpful and useless. Having been spoken to reluctantly by a guy who claimed to be working from home but "just about to go out", he was unfriendly, unhelpful and said he'd ring me back next day and make sure I "was put on the mailing list". That was a week ago. I should have read the reviews before even calling them. If this is the level of their service I shall definitely avoid them.
1/5
GoogleAmmendment to original review post move in date - the worst experience of moving property I have ever had, the property was handed over in an appalling state upon move-in day. A promised professional clean was not performed, building dust, and 'finishings' abysmal. The check-in Inventory performed by Abbotts upon the same move-in date morning, failed to alert us to a blatant gas leak and faulty meter we identified an hour afterwards - items that were tested and listed as functioning do not. At our own personal expense/time we have had to bring the property to a semi livable state, still without a functioning bathroom and electric hob all 'brand new' and 'excellent condition'. Good at selling the dream but poor at ensuring the tenancy is viable after monies are taken. Do not rent with a small child from Abbotts, it has been one disappointed after another and simply at times unsafe.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMy son and his young family have been…
My son and his young family have been renting from Abbott’s for about five years now. Their landlord went up in the loft and put his foot through the ceiling in their bathroom. Huge hole and mess everywhere which my daughter in law cleaned up. There is water coming through the roof and there is wires everywhere. Landlord is taking his time getting it fixed. My son went to Abbott’s and asked if they could help and they turned around and said “No we can’t, you can hand your notice in if you want too”. IBeyond belief Abbots, they have two young children one with Asthma and you suggested they make themselves homeless by handing in there notice if they are not happy. You are a big joke and all as you care about is the money. NO CUSTOMER SERVICE AT ALL I am disgusted at you.
1/5
TrustpilotMildenhall - No communication & false hope
Abbott's Mildenhall In 16 weeks we had a total of 0 viewings. I would not recommend Abbott's estate agents in Mildenhall. The service was poor. Very bad communication and customer service. We experienced mistake after mistake with these agents with no apologies or ownership of errors. Since the very beginning we had many issues with the estate agent (Spencer Bartley). Initially we decided to go back to Abbotts for the sale of our house as we bought our house from them 3 years ago and had a good experience. However the Manager we previously dealt with retired, and the communication between them and us had noticeably changed in a bad way. Spencer (the new branch manager) told us that he prices houses to be sold quickly and efficiently. Later on we realised that he massively over priced our house to get us to sign the contract. After having no interest, I had to contact Spencer as I felt that he was not communication or guiding us in regards to reducing the price. After still not having any interest, we decided to get another estates opinion. Spencer said that we cannot go multi agency, however we later realised he did not fill out our contract properly meaning the contract was void, therefore he had to oblige. With the new estate agent we soon got some viewings and was updated regularly with sound advice/guidance. The couple of viewings that did get scheduled with Abbott's got cancelled very last minute. AND our final experience with Spencer... After cleaning our house, myself and my partner left our house for a viewing that one of the Abbotts agents arranged. I received a phone call from Spencer asking why I wasn't at my house, I told him that he should have a key as requested by Spencer at the earlier stages of this horrible service. Spencer refused to believe that I left a key at the estate agent. On arriving home, we was met by Spencer with our door keys. He struggled to apologised still not taking any ownership of being at fault. Further more, even if they thought they didn't have a key he should have confirmed that I should be at my house to let them in, however there was no communication of this at all.
5/5
GoogleI am really pleased with the customer service i received. Any questions i had were answered promptly. I was wished good luck and the sincerity felt genuine and personal. I would recommend their services and would also like to thank Bukola for making it all go smoothly.
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
GoogleAdam was excellent. He helped me with my mortgage while purchasing my first home (which was a shared ownership). He communicated directly with my solicitors and kept me updated and calm at all times, explaining the process step-by-step. Would highly recommend Adam to my friends & family.
Wonderful to read Charlie that you had a fantastic experience with our local Abbotts team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleSuch a pleasure to have dealt with! Rob made the whole experience of sorting out a rental so easy! Communication was excellent no problems, can't express how helpful compared to other agents! Can't thank you enough!! Highly Recommended!!!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI have received excellent service from Sam,Sean and Ben. They reply very swiftly to my phone calls,texts and emails and have gone the extra mile for requests out of the normal remit. The managed rate is both reasonable and extremely competitive. I would certainly recommend Abbotts as it had previously been to me. My tenancy agreement has now ended at the moment but I would like to take this opportunity to thank Ben and Sam once again for their assistance during the last year and hope to use their services again in the future.
5/5
GoogleI'm very happy with the service provided by Abbots. Olivia and Tyrone are always very efficient and professional.
Thank you for your kind words! We take pride in providing efficient and professional service to our customers. Olivia and Tyrone are rock stars on our team and we're grateful to have them. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleChloe has been excellent in dealing with myself & my partner into renting a property. 5* star service & great communication. Thanks and well done Chloe!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDO NOT USE THIS COMPANY Used this…
DO NOT USE THIS COMPANY Used this company (colchester branch) to try and sell my house biggest mistake I've ever made. No feedback on any of my 8 viewing over the 3mths with them. Even the regional manager complete liar. Estate agents turning up on unconfirmed bookings. As a first time seller this has had a big affect on selling my house as to the time it has spent on the market. New local agents total different experience we'll run loads of viewings loads of feedback just wish i had gone with them first
5/5
GoogleThank you so much Ilya for helping us to rent a lovely flat.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad the best experience with Abbots Chelmsford. Everything was easy and straight forward from the beginning. Rob was really helpful and attentive, couldn’t of asked for a better service. Thank you againPositiveQuality
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJack dealt with the sale of our property in Chelmsford, which was not an easy task. So often the experience with an estate agent is a frustrating one, but Jack and Abbotts were totally professional and kept us up to date with all movements and developments, not having to fight for communication is one of the most important things when trying to sell a home. We intend to use Jack and Abbotts again for another sale shortly, so this could not be a better recommendation.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience from start to finish with Rob and Ben at Abbott's Chelmsford. Great service, explained things simply and professionally and found us great tenants quickly. Thanks Rob and Ben.PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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