Every review we hold for the Cheam office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently purchased a home in Cheam Village. Goodfellows was the agent marketing the property. I initially dealt with Sabrina who was excellent on the initial viewing.
Thereafter I met with Stefan the Sales Manager. Every step along the way Stefan was brilliant. He arranged for us to go into the property multi occasions as there needs a lot of work to be done. Extremely helpful with the process and gave great advice along the way.
Even on the 11th hour when I thought we wouldn’t complete Stefan reassured me and made phone calls to ensure it was completed.
I would definitely recommend Stefan and his team if you are looking to sell or buy as they really helpful, professional and knowledgeable.
Should I ever decide to sell that’s the agent I shall be using.
BrianPositiveResponsiveness, Quality, Professionalism
Brian · 21 June 2021
Agent replied · 20 June 2024
Dear Brian ...wow what a great review. Stefan and Sabrina remember you fondly and were delighted to get this through for you. These reviews where people reflect on the whole experience and highlight how the team or individuals have helped really make a difference. So a HUGE thank you from the Cheam Team and it's great to see the good service recognised with Five Stars .
★★★★★ 5/5
GoogleMany thanks to Louise, Mandy-Sue, Marion and all the team at Goodfellows for marketing and managing my flat and for finding new tenants within a short timescale despite the difficulties of working under the restrictions of lockdown! I received good advice on the refurbishment work that was necessary before the new tenants moved in and Goodfellows organised quotes for me and arranged for the contractors to have access to the premises. Any issues were quickly and efficiently dealt with by email or phone call.PositiveResponsiveness, Professionalism
Trevor · 21 June 2021
Agent replied · 20 June 2024
Dear Trevor , thank you for highlighting the whole service from our Lettings department , which has meant that you have managed to show how our property management department has the contacts with skilled professionals to ensure things are put right and improved in a timely fashion despite the issues surrounding lockdown. We are sure that Louise , Mandy-Sue and Marion will be delighted to read your review. Kind regards Goodfellows Cheam
★★★★★ 5/5
GoogleAmazing team. Goodfellows came highly recommended, and that recommendation was accurate. Stefan valued our house, gave us clear feedback and we decided to ask him to sell the house. Great decision. They call back when they say they will, so what they say they will and are very friendly to deal with. I hope I never have to sell another house, it’s stressful, but Stefan and the team supported us all the way, and I would use them again without hesitation. Thanks guysPositiveResponsiveness, Quality, Professionalism, Value
Jackie · 21 June 2021
Agent replied · 20 June 2024
Dear Jackie, thank you for such a clear , open and honest review. We really value this sort of feedback , which we hope proves that not all estate agents are the same and that Stefan and his team really try very hard to look after , you , the client and to make things happen as smooth as possible and are there to support you. Thank you for trusting the recommendation that you were given and we are delighted that you used us. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleI’ve worked with Josh Alcock during my move to a new house. He’s an absolute star. He’s been very meticulous, helpful, responsive, and kind.
Would definitely recommend Goodfellows!
Karim · 20 March 2025
Agent replied · 20 March 2026
Dear Karim , what a great review and always very much appreciated. Josh is really establishing himself with a reputation of as you say being very meticulous , helpful , responsive and kind all the ingredients you want from a great estate agent. Thank you for the 5 star review , Josh will be delighted. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleExcellent and efficient service as usual from Fella Naas and her colleagues at Goodfellows.My property wasn't on the letting market for more than 24 hours before a tenant was found,and all the necessary paperwork was organised and signed by the end of the week!The flat is now occupied. Very happy.Jaz
Imperial · 20 December 2025
Agent replied · 20 March 2026
As a long standing client of Goodfellows Estate Agents we appreciate you taking the time to provide feedback on our service. Fella and the rest of the lettings team will be most delighted to see your comments. Thank you so much Jaz
★★★★★ 5/5
GoogleI bought a property through the Cheam Village branch and it all went smoothly - particularly with Stefan and Maria's help.
Indeed the guys are still carrying the ball after sale - well done Team Cheam!
Kia · 15 April 2026
Agent replied · 22 April 2026
Dear Kia , what a lovely review to read , and thank you for these kind words and we are sure that Stefan and Maria will be delighted to read them and we are sure they will continue to carry the ball if required. Thank you and kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleOur agent, Topaz Campbell was very resourceful and collected in helping us move into our new home!
Sergei · 20 July 2025
Agent replied · 20 March 2026
Thank you for your review on Goodfellows Cheam Village. We're pleased to hear that Topaz was helpful and resourceful throughout your move. We hope you're settling in well to your new home.
★★★★★ 5/5
GoogleGoodfellows Cheam team made our house buying process a relaxed one despite the time it took to complete. Special thanks to Stefan. He was an absolute pleasure to work with. He was always quick to respond and thorough in his explanations. He made the entire process seamless and stress-free. Thanks a ton to Stefan and all other members of the team.
Sahil · 8 July 2023
Agent replied · 29 July 2023
Dear Sahil, what a lovely and heart felt review. Stefan and the team will be delighted to read this and it will really help future clients to get an understanding of what a difference a good agent can make. Thank you and kind regards Goodfellows Cheam
★★★★★ 5/5
GoogleI rarely ever find the time to write reviews anymore, but this person I have dealt with at Goodfellows - Cheam Village deserves the recognition and respect from her managers, Lorraine Green. She is genuinely a one in a million. I have dealt with properties since 2013 and not once have I ever experienced a sales person who truly wants the best for her clients, regardless if they buy from her or not. I dealt with Lorraine back in the Summer and she showed me a property. She was kind, friendly and very informative and honest. She never once pushed me for a sale, she never pestered me, she always followed up and made herself available to me for questions at any time. She was down to earth and felt like a friend upon our first interaction. After the first viewing, I contacted Lorraine almost 4 months later, I mentioned my name and she knew exactly who she was talking to, what my situation was, my motorbike, the fact I had a dog and even remembered my partner didn't turn up to the last viewing! She made a ridiculous amount of effort that I have never seen in anyone before, to remember the tiniest of details about me made me feel like she wasn't just after a sale, she wanted the best for me and was interested in my well being and happiness. A good-hearted person!
Lorraine booked a second viewing for me this week, unfortunately I didn't see her on the day but we had a follow up call to find out how the viewing went. I had made an offer on a property elsewhere and this had been accepted, but Lorraine was over the moon for me. She didn't care that I didn't buy from her, she was excited and felt the same relief I had felt after a lengthy stressful time for me trying to find the perfect property. She spent a good while allowing me to ask questions in relation to me buying this property elsewhere, she answered questions I had about conveyancers, mortgages and she went above and beyond to obtain information for me, not forgetting the fact I didn't buy a property from her! Sales members are notoriously known in most industries of pushing for sales and if there is no money in it for them, they are quick to forget you and move onto the next person. This is far from the case with Lorraine. I have agreed to keep her updated through my progress, and God forbid it doesn't work out with this property, Lorraine will be the first person I call.
The senior management at this branch as well as directors have to know about Lorraine, I'm not sure if they are aware of this wonderful lady but I hope my words encourage them to reward her and show her the recognition and respect she deserves. To lose her as an employee, this branch will truly experience a major loss and will be a huge blow to the team. I wish Lorraine the absolute best with everything and could not fault her at all with anything. Lorraine, thank you a million times, you will never truly understand how appreciative I am. You have over delivered and never once stopped caring or being outstanding during this pandemic and have always been positive and helpful.
Thank you for everything :)
Jay
Jay · 21 December 2020
Agent replied
Dear Jay , thank you for such a heart warming review for one of our most popular negotiators who is very much appreciated by the team at Cheam and also by everyone in the company for her hard work and dedicated approach , with as you say a true touch of friendliness . We want all clients to remember our service to them and we hope that Lorraine's standards are repeated again and again from all of our branches but we are aware as you pointed out she is genuinely one in a million and sets a very high standard. We wish you well for your purchase and thank you for taking time to write this amazing 5 Star Review. Kind regards Goodfellows Cheam.
★★★★★ 5/5
GoogleHad a great experience using Goodfellows. Topaz was very friendly, professional, communicative and helpful and made the whole process very easy for us. Would definitely recommend!
Ray · 20 March 2025
Agent replied · 20 March 2026
Dear Ray , this is such a great read and we are delighted that you were kind enough to find the time to write this review which will inspire Topaz to continue with her very friendly , professional, communicative and helpful service. We look forward to the recommendations. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleMy partner and I had a fantastic experience with Topaz. She was extremely friendly, helpful, and professional throughout the entire process. From the first viewing to securing our flat, she made everything smooth and stress-free. Topaz genuinely cared about finding us the right place and always made herself available to answer any questions. We couldn’t have asked for a better service. Highly recommend!
Sabrina · 20 July 2025
Agent replied · 20 March 2026
Thank you so much for your kind words. We're thrilled to hear you had such a positive experience with Topaz during the process of securing your flat. Your 5-star review means a lot to us and the team, we're always here if you need us again in the future.
★★★★★ 5/5
GoogleI give Sabrina and her team a five star.
They are simply amazing and very helpful.
My husband and I were first time buyers and bought our property recently.
Sabrina helped us every step of the process and I can’t thank her enough for all her help!
Professional throughout, with consistent updates. Sabrina and Stefan was very friendly, nice and helpful, they made the buying process very smooth for us.
I would highly recommend their service.
Tamana · 29 July 2021
Agent replied
Dear Tamana , wow what a great review. This is exactly the service we want people to believe that we can deliver and Sabrina has certainly provided a service to be proud of. We really believe that Google reviews are a true representation of us and we are very pleased to have received your 5 star review. We are delighted on behalf of Stefan and Sabrina and we thank you for taking the time and trouble to write and post your thoughts and experiences. Kind regards Goodfellows Cheam
★★★★★ 5/5
GoogleI dealt with Stefan and i have to say, what an excellent experience. I never had problems getting him on the phone, he was honest, and when it came to timescales, what he said turned out to be true. If you need a good estate agent that you can talk too, Goodfellows in Cheam Village is the one to go to. Anytime i went there in person EVERYONE there is friendly, professional and easy to talk to. Stefan knows his stuff so, many many thanks to him and the team there.
Andrew · 16 August 2020
Agent replied
Andrew , Stefan is so pleased to be recognised for being there when you needed him. Moving can be stressful and we all of us at Goodfellows believe that the customer must come first. So thank you for your kind words and feel free to recommend us if you have family or friends that need help. Best Cheam Team.
★★★★★ 5/5
GoogleSimply the BEST.
Our house sold on the first day of viewings (18 potential buyers on the first day).
Sabrina worked relentlessly to try and exchange and complete the sale on time with numerous calls to different solicitors. She really took on all the stress for us and still remained positive throughout. Her professionalism is to the highest standard and I cannot thank her enough. There was great communication throughout the selling and buying process.
Goodfellows Cheam really do provide a personalised service and treat every case individually. Stefan is a very approachable and a likeable person and have complete trust in him. We are so so happy we chose Goodfellows to help with the sale of our property.
Thank you thank you thank you!!!!!!
Dr Nik Patel.
Nikhil · 29 July 2020
Agent replied
Thank you Nikhil for sharing your experience and leaving us a 5 star review.
★★★★★ 5/5
GoogleI have let my property through Goodfellows Cheam. Professional, friendly, honest service, would recommend them to anyone looking to rent or let. Special mention to Beckie, Yasmin and Fella for their advice and help.
Sarah · 20 November 2025
★★★★★ 5/5
GoogleTravelling from overseas and finding a flat in a new country is a whirlwind tour.
When it comes to us, our move was made seamless by Beckie Durrant (from Goodfellows). She swiftly turned around the things which helped us moving to the flat at the desired time. She has been quite supportive and kind throughout the whole journey.
Many thanks Beckie and Goodfellows!!
Mohit · 16 February 2023
Agent replied · 29 July 2023
Dear Mohit , wow your 5 STAR review really puts it into perspective what you as a tenant has to overcome in order to settle in a new country. We are delighted that Beckie was able to help you and we are very pleased that you were happy with the service provided. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleDuring the whole house renting process, Beckie and her team demonstrated a high level of professionalism which deeply impressed me. With their expertise and kind assistance, I successfully moved in my new home with my family and settled in well. I have no reservation to recommend Cheam Good Fellows to all my friends who plan to relocate to UK!
Joey · 6 June 2023
Agent replied · 29 July 2023
Dear Joey , we look forward to offering the same service to your friends and we are very pleased to read your feedback and we hope to be of service in the future. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleWe recently found ourselves after being in a long term let and just being told we could renew our lease again no problem that we had two months to leave - to say we were upset is an understatement! I started looking at houses to rent and found one to view through goodfellows Cheam. They have been brilliant Louise reader showed us the property and when we accepted has been very professional and helpful. We had everything in place for the new house in a week and to say we are relieved is an understatement. Louise even helped me measure up for curtains when my husband got stuck at work!!! I would def recommend Goodfellows but particularly Louise Reader.
Kerry · 21 October 2019
Agent replied
Thank you Kerry for leaving such a lovely review, we wish you the very best wishes in your new home.
★★★★★ 5/5
GoogleGoodfellows have helped us find our dream home to rent. Molly has been with us through some ups and downs in the process which were out of anyone's control and has at all times been professional and helpful. We could not have asked for a better agent and wholeheartedly recommend this business!
Sabrina · 21 October 2023
Agent replied · 20 November 2023
Dear Sabrina , thank you for taking the trouble to post this 5 star review. Molly always goes the extra mile to help clients and customers and we are very pleased that it all ended successfully and that you are happy to recommend us. Thank you and kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleWe have a pleasant and smooth experience of viewing. Yasmine is very professional and passionate in introducing us lovely flats after considering our needs and concerns. She offer good advises and timely follow up to us. We like her very much.
T · 14 August 2025
★★★★★ 5/5
GoogleI went through the purchase process with Goodfellows, working closely with Maria and Stefan. They were excellent, I was very impressed with their responsiveness whenever I had any queries and they remained patient and determined to get the purchase done when issues came up. 10/10 would recommend.
Tom · 20 November 2025
Agent replied · 20 March 2026
Dear Tom , we love the 10/10 would recommend , it does actually rhyme when you say it out loud !! So pleased that you were impressed with the responsiveness and that we remained patient and determined all qualities we can be very proud of. You have been a great client and we look forward to helping you in the future. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleJosh was absolutely amazing and arranged everything for us as first time renters. Super professional and friendly, answered all our questions and expedited the process to get us moved in as quickly as possible. 10/10 would recommend!
Megan · 4 August 2024
Agent replied · 25 August 2024
Dear Megan , what a great review , not only 5 STARS but a 10 out 10 to boot. Josh will be delighted to read this and he should feel very proud to read such great words and we really hope this will encourage others to seek out our services. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleWe have just brought a property from Goodfellows in Cheam and I can’t recommended them enough!
Sabrina has been a god send, she’s kept us updated along the way and helped us with solutions to overcome a few problems we encountered.
She’s been available every time I’ve called and when she has a day off she has let us know who to contact.
Highly recommended her and the whole team in Cheam!
Bee · 29 July 2021
Agent replied
Dear Bee , what a great 5 Star review and so complimentary about Sabrina whom we also rate very highly. We all know that Estate Agency is a property thing but when you read a review like this you also realise it is also very much a PEOPLE thing to. Well done to Sabrina and the Cheam team and thank you for buying your lovely home through us and we can not wait to help other people that you know. Kind regards Goodfellows Cheam.
★★★★★ 5/5
GoogleYasmin was nothing but fantastic. She was incredibly informative about the properties we saw and always kept us in the loop with new properties coming onto the market. Thank you for all you help!
Amelia · 20 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
