Trusted Agent profile · Cheadle
★★★★★
2,090 reviews across 3 platforms
2 The Crescent, Cheadle, SK8 1PU
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Cheadle, at 2 The Crescent, is rated 3.8 out of 5 across 2,090 reviews on three platforms, including 146 Google reviews rated 4.5.
146
Reviews on Google
This office
1
Reviews on Facebook
This office
1,943
Reviews on Trustpilot
Business-wide
Every review we hold for the Cheadle office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend Reeds Rain! Gurdit handled my tenancy enquiry and was extremely helpful and efficient. He made the process so easily and the turnaround we have had in sorting a property to rent is just incredible. Also very friendly and professional. 10/10 service, thank you Gurdit and the RR team!
Many thanks for your review. Its great to hear you were pleased with the service. We hope you are settling well into your new home.
1/5
TrustpilotReeds Rains at Chapel House. Worst agent in the North East
Reeds Rains at Chapel House. We recently bought a house and these people were unfortunately the acting agent. The vendor wasn't happy with them and neither were we. What a rip -off. Talk about giving the industry a bad name. Charged us £60 to carry out an I.D. check when we were stood in their office with our official documents. No, we can't take a copy, you have to pay a fee and use our app!! So we paid under duress as we wanted the property. The app simply asked us to upload the documents. As if that made any difference as opposed to them photocopying or scanning them themselves. During the next six to eight weeks of the process, we never had one single phone call from them giving us any update. When we rang them close to completing on the purchase we were told they would ring us. They didn't!! I have dealt with other agents as an investor and for private purchases. These people are pathetic and a disgrace to the industry. Don't touch them with a bargepole. Useless!!
Hi Dave,We understand your frustration with your recent experience. We value your feedback and will use it to improve our services. We strive to provide a positive experience for all our clients and are disappointed to hear that we fell short of your expectations.Regards,Reeds Rains
1/5
TrustpilotCarol is rude
Carol at the Ashton under lyne branch is lazy and rude. Couldn't really be bothered when viewing a house and was looking at me like I'm poor when I actually purchased outright with no mortgage. When I called the branch to put an offer on a house she took my offer then never called me back. I chased and she rudely laughed at me down the phone saying I wasn't in a position to purchase said house (how would she know this?) so I withdrew and bought another with home estate agents.
Hi there,Sorry to read your review, we take your feedback extremely seriously. We would like to look into this further for you but we require more information. You will receive a request from Trustpilot for more information.Regards,Reeds Rains
5/5
TrustpilotFantastic company
Fantastic company, always ready to provide good advise , would seriously recommend them to all my friends and family.
We're so glad you had such a positive experience with us and appreciate your kind words! Regards, Reeds Rains
1/5
TrustpilotRent due, Is it that difficult?
Rent due, log into online portal. Says monthly. Bank transfer 12 months worth to them. Week later call from landlord, have you paid? Yes. Few minutes later, call from RR, do you want to set up another 12 months? Well first, it's gone to an automatic rolling contract, and secondly if you want to setup another 12 months then maybe it's a good idea to do it IN ADVANCE, thirdly because it's a monthly payment and you haven't sent any communication I ALREADY sent payment to you on the due date same as previous year. After last year where I had to chase myself for the rent, this year I decided to just let things sort themselves out this time round. This does however leave the question, what do reeds rains actually do for landlords/tenants? The landlord actually asked me to confirm with them that reeds rains have found the 7 grand I sent because RR probably won't do this. I'm not angry, these things happen more disappointed that this company seems to struggle with simple things. I did suggest that my landlord use another company as it's obvious that this one has issues.
Hi Ronnie,Sorry to read your review, we take your feedback extremely seriously. We would like to investigate this issue further and to do so we require further information from you. You will receive a request for more information from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotLook no more, Nicola, Craig and Dea are your people…
Sold our flat with Reeds Rains Estate Agents Plaistow. We had exceptional service from start to finish, thanks to Nicola, Craig and Dea. Their professional photos were taken immediately after we signed up with them, all of the viewings were handled professional.Nicola from Reeds Rains Estate Agent Plaistow has been excellent. She was professional throughout. She listened and acted to suggestions as well as providing advice and support. The real unique difference to other agents is she was always available working well beyond office hours as she really puts her heart and soul into her business. Definitely recommend to anyone looking to sell their home.
1/5
TrustpilotI strongly advise against using this…
I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.
Hi there,Sorry to read your review. We would like to look into this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotWonderful! Really very helpful
You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth.The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected.All in all a very pleasant experience.Thanks, will recommend your professionalism to others.
1/5
TrustpilotReeds Rains (Wilmslow branch) - disorganised and lacking in customer focus
I acted for a family member who had received awful service as a tenant through Reeds Rains (Wilmslow). After signing their agreement and prior to moving in, Reeds Rains allowed the Landlord to remove the sofa and armchair from the Lounge - despite the apartment being let as 'fully furnished'! Therefore the tenants purchased a leather sofa for £749. This was then donated to the landlord upon vacating the apartment. Despite this obvious gain for the landlord, Lavinia Cachon for Reeds Rains Wilmslow then found every excuse to not return the deposit. 17 weeks after the agreed Check Out report, Lavinia sent to the ex-tenants an unsubstantiated quotation from the landlord claiming £1075 in redecorating costs!Due to Lavinia's poor dealing with the landlord, the deposit was held back beyond the miserly 3 months from vacating which is the expiration of any 'protection' through mydeposits. Mydeposits then refused to raise a dispute!Only finally resolved (mostly) by a 'cry of help' to Director level.
Hi Andy,Were very sorry to hear about the experience your family member received regarding the deposit. This is an issue that has been raised with our property maintenance team, as they deal with all deposits. Regarding the furnishing, a landlord is able to remove any item before move in. From what I understand about this situation is that Lavina emailed the tenant regarding a dispute in September 2023 but didn't receive a reply till Jan 2024 meaning the tenant was out of their period to raise a dispute through mydeposits. I'm not sure why this email wasn't replied to for 5 months but this did have a contributing factor as to why your family member wasn't entitled to their deposit back. Regards,Reeds Rains
5/5
TrustpilotGreat experience
Alex has been super helpful and efficient when it came to negotiations. Thank you for helping us with buying our first property.
We are thrilled to hear about your positive experience. We appreciate your kind words about Alex's dedication and efficiency. We strive to make the home buying process as smooth as possible for our clients.
5/5
TrustpilotIt was/is stressful and it took a long…
It was/is stressful and it took a long time to sell just over 20 weeks but it appears lots of properties took a very long time due to the way the market was/is. But the staff at Reeds Rains were so helpful always. I feel I can call them anytime and ask as many questions as needed . Thank you To stuart the manager . Hanna Lydia and Kerry Thank you all so very much
5/5
TrustpilotSelling in a week
Great communication from the beginning from viewing the property to putting the property online and selling within a week.
We're so glad to hear our communication and efficiency led to such a quick sale for you. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotDiabolical service - Stockton/Middlesbrough
We requested an early tenancy termination with 6 months notice (to leave 2 months earlier than contracted due to buying a new build property). We have lived in the property for 7.5 years and never caused an issue. We are now less than 3 weeks away from moving and NOTHING has been done. Delays on responses from the agents for over 4-5 weeks at a time despite being chased, the house is still not up for relet online yet they are expecting us to be liable for all costs until another tenant occupies the property. The service has been nothing but abysmal. My garden is currently a hazard to both mine and my neighbours children due to a falling down fence in the garden which was reported over 4 MONTHS AGO!!! Again chased numerous times but nothing has been done. An ignition hob that hasn’t worked in the whole 7 years we’ve been here, damp in the bathroom for over a year yet the rent still went up last year given all these outstanding issues. Avoid renting from Reeds at all costs.
Hi Taylor,We're disappointed to read this review after as you say a longer term tenancy which as far as I can see has been on the whole successful. We're sorry you feel we have offered a service that has fallen short of what you expected. As you are aware, we had reached out to the landlord when we received your request to ask if you could break the contract. We do need to wait for consent to end a tenancy earlier than the fixed term and sometimes it can take a little while for the landlord to process what is involved and any costs they had not planned for. The maintenance team were reviewing the fence with you, your neighbour and the landlord in an attempt to determine ownership in advance of repairs being instructed. We will be in touch to follow up as I understand you have now left the property and dropped keys to branch.Regards,Reeds Rains
5/5
TrustpilotHedgerows road Leyland, early days
still early days ,but at the moment. I will pass comment after full process has been completed.
We're happy to hear you've had a positive experience with our staff, service, and communications so far. We look forward to your full feedback! Regards, Reeds Rains
5/5
TrustpilotI listed my property with Reeds Rains…
I listed my property with Reeds Rains as I have used them before and find their service second to none Angie and Eve are extremely professional and know the market and their buyers. They knew what buyers they had for my home and in ten days had several offers and sold my property absolutely fantastic work I highly recommend them.
5/5
TrustpilotExcellent Service The staff at Reeds Rains Ormeau Road…
The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them
5/5
TrustpilotSelling experience
Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.
1/5
TrustpilotReally awful company to deal with
Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.
Hi JoannaI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotI had a great experience with Reeds…
I had a great experience with Reeds Rains. Simon and Kurtis were very informative and keep me updated through out the process.
We're so glad to hear you had a positive experience with our team. We appreciate your kind words about Simon and Kurtis.
5/5
TrustpilotNew beginnings!
Let me give you some background first, my girlfriend and I had been living in a mouldy, cramped up tiny box bedroom at my toxic mums place where we were giving way too much for rent for where we was. After countless of knock backs being rejected for places around Cleethorpes, Immingham and Grimsby, but our first time dealing with Reeds Rains we now have our own place to call out own, and all thanks to the team at Grimsby town. A very special thanks to all the staff working there! I myself really appreciate everything they did! I highly recommend!
Hi Issac,Thank you for you review! Wishing you all the best in your new home!Regards,Reeds Rains
5/5
GoogleI couldn't recommend Reeds Rains Cheadle enough! After experiencing different estate agents in the area and a first time renter, Tony made me feel comfortable and confident with the rental process. He was incredibly professional and extremely knowledgeable. Thank you Reeds Rains and to Tony!
You are more than welcome. Thank you for your kind comments 😊 …
5/5
TrustpilotGosforth Team
The team at Gosforth Newcastle are knowledgeable about the area and the market. I have used their services for several years. Their strength , in my opinion , is their ability to deal with queries and problems quickly. They are always easy to reach by phone and email and a pleasure to talk to. Thank you Kirsty, Phil and Maddie.
1/5
TrustpilotWhat an absolute joke
What an absolute joke they are sold house quick but took 7 months to complete. They always had an excuse . Never there fault When rang up to chase they was just about to do it ? Never kept me upto date . Never rang back when supposed too
Hi Carl, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotGreat service and professionalism.
It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I dealt with Many agents before when I was here last time but Team Reeds Rains is best in every aspect be it responding to calls, emails and top class service. Thank you Gurdit and Team, much appreciated.
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