Trusted Agent profile · Cheadle
★★★★★
2,090 reviews across 3 platforms
2 The Crescent, Cheadle, SK8 1PU
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Cheadle, at 2 The Crescent, is rated 3.8 out of 5 across 2,090 reviews on three platforms, including 146 Google reviews rated 4.5.
146
Reviews on Google
This office
1
Reviews on Facebook
This office
1,943
Reviews on Trustpilot
Business-wide
Every review we hold for the Cheadle office, from every platform, shown as written. First names only.
4/5
TrustpilotJennifer goes above and beyond
Jennifer is so helpful. Nothing is too much trouble for her. Very efficientAlways keeping us updated with the property.
We're delighted to hear about your positive experience. It's wonderful to know that you found Jennifer so helpful and efficient. We appreciate your kind words and will share your feedback with her.
1/5
TrustpilotDon't pay any holding deposit until…
Don't pay any holding deposit until when they say, think and make sure the property is correct. they will not return you deposit and talk to you with no respect.Alex from Stoke on Trent is the worst person to deal with and he is manager of branches in stoke.
Hi Abdul, I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotBest lettings agents in the area - Gosforth
The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!
5/5
TrustpilotMy Initial Call with Lucy was warm and…
My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.
5/5
GoogleOutstanding customer service from Tony! I cant thank you enough for helping me to sort out a property for me and my soon to be baby it means the world to me. Tony is so helpful, professional and all round genuine lovely person and is a credit to your team. Again thank you so much! Bethany JacksonPositiveResponsiveness, Quality, Professionalism, Value
Good Morning Bethany, You are more than welcome and thank you for your lovely comments.
5/5
TrustpilotVery helpful and friendly agency with a…
Very helpful and friendly agency with a very good knowledge of Rye.
We truly appreciate your kind words about our agency and our knowledge of Rye. Regards, Reeds Rains
5/5
TrustpilotFriendly and approachable team
Friendly and approachable team, kept us fully informed all the way along. Very professional
We're happy to hear our team was friendly and kept you informed. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotExcellent services
Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.
We're so glad you enjoyed our friendly, helpful staff and quick, knowledgeable responses. Thank you! Regards, Reeds Rains
1/5
TrustpilotWhy do we still need Estate Agents in 2024?
Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.
Hi Zahid,Sorry for your review - we would like to investigate your issue further. You will receive a request for more information from Trustpilot. Regards,Reeds Rains
2/5
TrustpilotWhen the going got tough, the manager went AWOL
This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.
5/5
TrustpilotREEDS RAINS CARRICKFERGUS.
REEDS RAINS CARRICKFERGUS.I have just purchased a house in Whitehead through Reeds Rains Carrickfergus.I have bought and sold a number of properties over the years, and I have to say the service from Chris Gabby in Carrickfergus was amazing.
Appreciate the kind words :) Regards,Reeds Rains
5/5
TrustpilotGreat experience
Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.
We're thrilled to hear about your positive experience! It sounds like Simon and Kurtis provided exceptional service, making the process smooth and stress-free. We appreciate your kind words and are happy to hear you felt comfortable reaching out with any questions.
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
5/5
TrustpilotDean was very professional and…
Dean was very professional and accommodating, and took the extra mile to fit us in.
We're delighted to hear about your positive experience. We appreciate your kind words about Dean's professionalism and willingness to go the extra mile. We strive to provide excellent service, and we're glad that Dean was able to meet your needs.
5/5
TrustpilotSold my house with reeds rains i’ve had…good experience
Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale
5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
1/5
TrustpilotAdvised terribly
Advised terribly, advise was made for the benefit of Reeds Rains and not myself.Communication lacking.Pulled out at a cost to me.I can only tell you my experience and that is they don't care about the customer.The person advising me thought because i had to pay a fee to pull out, i would be reluctant to do it. There is no chance I would let them sell my house after all this. And on that, i have spoken to someone else who said they were trying to sell a house for nearly a year without success using Reed Rains, they went elsewhere and it sold after a week.You live and learn...
1/5
TrustpilotVery cumbersome process
This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff
Hi Fadeke,We understand your frustration with the process. We appreciate you bringing this to our attention and will share your feedback with the appropriate team. We are always striving to improve our processes and make them more user-friendly.RegardsReeds Rains
5/5
TrustpilotThe entire team at Crossgates were…
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
5/5
TrustpilotProfessional service from all staff in…
Professional service from all staff in the sale of the property
We're happy to hear our team provided professional service. Thank you! Regards, Reeds Rains
5/5
TrustpilotSo straight forward everything…
So straight forward everything explained well. All went very smooth from the very start
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services straightforward and easy to understand, and we're glad that our efforts were successful in your case.
1/5
TrustpilotAbsolutely furious lied to and ignored
Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails
Hi Miss Spence,We understand your frustration with the situation and apologize for the inconvenience you've experienced. We value your feedback and will take it seriously to improve our customer service. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotRichard has been very informative about…
Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
