Trusted Agent profile · Cheadle
★★★★★
2,090 reviews across 3 platforms
2 The Crescent, Cheadle, SK8 1PU
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Cheadle, at 2 The Crescent, is rated 3.8 out of 5 across 2,090 reviews on three platforms, including 146 Google reviews rated 4.5.
146
Reviews on Google
This office
1
Reviews on Facebook
This office
1,943
Reviews on Trustpilot
Business-wide
Every review we hold for the Cheadle office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service from Reeds Rains…
Brilliant service from Reeds Rains Selby. All staff really helpful and had a good understanding of what I was looking for in my next home.
We are so pleased to hear about your positive experience with our team. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. I rented my home out through them, they allowed pets in my home after I had specifically told them no pets. They let one tenant sub let a room, and did nothing about it. They let a tenant move her boyfriend in, 3 years down the line I'm still getting letters from bailiffs and debt collection agencies. They have been no help whats so ever getting it rectified. Calls were never returned. The photos they took when tenant moved out, where inadequate for the company dealing with my claim against the bond. Even though I paid for them to fully manage the property when ever there was a problem they could never find a contractor I had to find my own. Stay well clear
I'm sorry you've been unhappy with our service. Please contact our Customer Relations Department so we can investigate this as a formal complaint. You can do so by emailing rrcustomerrelations@reedsrains.co.uk.To see our full complaint process, please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branchReeds Rains
1/5
TrustpilotAppalling service
Would not recommend this company at all. Very rude staff at Crossgates branch. Booked an appointment for a valuation of my home for today on Tuesday/Wednesday. They rang to confirm yesterday and then received a phone call this morning saying they have to cancel without giving a reason so he spoken to Claire the manager who then rung us and said she doesn’t cover LS16 and that it would take 45minutes from crossgates to cookridge! I know for a fact it doesn’t take that long. There was no apology, there was very poor customer service and the comment we received was ‘I am not willing to argue about this’ when we didn’t even receive an apology !
Hi Abigail, I'm sorry this was your experience. It is true that our agents only cover certain postcodes, and will not be able to give a valuation in a postcode which is out of area. You should have been informed of this when you originally booked your valuation and we apologise that this was not the case, clearly as a result of a breakdown of communication between our teams. I also apologise that you feel our agent was rude on the phone. Reeds Rains
1/5
TrustpilotCertainly NOT worthy of an 'Estate…
Certainly NOT worthy of an 'Estate Agent service'! With all the New and upcoming, Far CHEAPER estate agents on-line like 'Purple Bricks', 'YOPA', 'Tepilo', 'Doorsteps', etc, etc one would of thought Reeds Rains would provide a Far better, indeed Far CHEAPER service than what happened to us!? Reeds Rains 'Customer Relations Manager' Ignored the whole complaint Below :- 1. They totally ignored their then employee “J” first visit with us, his appalling discriminatory behaviour towards our beliefs etc, etc. They readily dismissed this as entirely irrelevant!2. We did NOT say ‘There was not a Vat element to this fee’ We said “J” and others said the Total at the end would be Only £1,700 and No more! This was the Agreement.3. This is the First Time We had seen this Document Reeds Rains say had a part to play in my sale!4. We also phoned Reeds Rains as suggested by your employee “J” to Clarify this with management etc at Reeds Rains. They clarified the Total amount would be asked to pay would be £1,700. and No More!5. They chose to ignore the fact that Reeds Rains Asked us to conduct the viewings ourselves stating because “No one is in the office twas available for the viewing!” We felt Literally pressurized into it! We had to sell our Property to prospective buyers and indeed We alone showed the Property to all who came around even the buyer. No one at Reeds Rains conducted the viewings and even with the buyer Reeds Rains Never told us the viewing was to take place with the buyer. We were kept entirely in the dark even when they turned up on our door step unannounced!This is Not the service anyone should expect is it not?6. Reeds Rains ignored the fact that the Floor plan made by Reeds Rains was entirely Wrong and we had to take considerable time redrawing it to how it should of been.7. We were forced to take the pictures because your staff put the old pictures up the pictures when I purchased this property years go when we purchased the property before we renovated it. Reeds Rains used some of the old pictures! In Their response to our complaints they conveniently chose to ignore these facts.Our Case is with the Property Ombudsman because Reeds Rains chooses to ignore our complaints but still demand money for their far from professional service!******In Reeds Rains response they say, we say honestly *****:1. While Reeds Rains use the convenient excuse that the offending ‘Employee no longer works at Reeds Rains’ his behavior was appalling and one that simply should not be brushed under the carpet and ignored with regards to our complaint! The Impact was felt and it proved extremely upsetting!So there you have it a company who readily dismisses the abuse just because ‘This employee no longer works at Reeds Rains’ !2. There was No ‘Confusion’ between us! In Good faith a “Total of £1,700!” was clarified which Means “£1.700!” in the real would clearly not Reeds Rains world.When I purchased a Car the Price I was told all in, the total amount was what I paid not £340 More like with Reeds Rains!As for the middle document they say appears ‘proving at etc £340’ ? We had never seen this alleged document or signed our name on it! 3.. ' when one of the viewings was booked by our central call centre.' That was the integral Viewing where the eventual buyer turned up without any notice, and unaware of them coming I almost did not open the door! As We stated at almost all times any viewings We were told would we do the viewing from the office at Reeds Rains, because of some excuse Reeds Rains couldn't! In Actual Fact WE sold our property with Reeds Rains They at Reeds Rains were to busy to conduct the viewings! 4. Floor plan was ready to be posted on -line already as were the Old out of hate pictures BOTH wrong!We thankfully spotted them and had to painstakingly redraw them and retake the pictures! Again We did the work of Reeds Rains and We sold our Home Not Reeds Rains!
We apologise that you have been left unhappy with your experience. We are investigating your complaint through our formal complaints procedure and you will soon receive our final viewpoint. However we’re happy to briefly respond here.We train all our staff to behave with professionalism and good customer service. That said, as the member of staff you refer to above is no longer employed by Reeds Rains it is difficult for us to get absolute clarity on the conduct during the first appointment, or regarding the photographs used.We apologise if there was any confusion around the fee, but we have on record our Estate Agency Agreement, signed by you, stating that the fee would be £1,700 + VAT.We understood that you were happy to conduct your own viewings. We apologise that there was miscommunication when one of the viewings was booked by our central call centre. However we’re glad that this viewing went ahead as it would prove to be the eventual buyer who completed the property purchase. As is our normal process, we shared the floorplan with you before we commenced the marketing of the property. We gratefully accepted your amends and were happy to implement these before marketing the property.Brad Ogden, Regional Operations Director, Reeds Rains
5/5
TrustpilotGreat feedback
Great communication with the Holderness Road, Hull branch in particular Amelia. The team as a whole were excellent and provided me with regular reports and feed back from viewings.
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team, especially Amelia. We strive to provide excellent customer service and appreciate your feedback.
5/5
TrustpilotI have both bought and sold through…
I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.
1/5
TrustpilotUnprofessional Amateur Standards
My family, booked time off and flew from London to view a rental property in Shotley Bridge with an appointment booked with these agents for this morning. Having arrived yesterday they phoned the agent to confirm the appointment only to be told that the agents had already accepted another client for rental and taken a deposit. Reed’s Rains didn’t communicate this to my family prior to them leaving London - indeed no effort was made to contact them - no answerphone message - nothing. As a result the family have incurred the cost of flights and accommodation in addition to the disappointment. These agents have made no offer to compensate my family and fobbed them off with a “sorry” I therefore suggest that if you are either a buyer or a seller, that you spread this experience to others as an example of Reed’s Raine’s standards in dealing with clients whether they are buyers or sellers. You may also wish to further consider whether to use them or not! Addendum Having had a response as seen here from Reed Rains, I responded giving my telephone number a week ago, and I am still waiting! It’s the same issue as the original complaint - lack of communication, no call, no answer phone message. Their consistent poor performance should be a worry to any potential customer! Be advised.
Hi Nic,Sorry this has been your experience with Reeds Rains. We would like to investigate this further, you will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleI have recently moved into a rental property which was on the market with your Cheadle Branch. It was an emotional time for me as I was leaving my family home and had recently started a new job. I was contacted by Samantha regarding a viewing of the property. The customer service from Sam was outstanding. She was in contact with me all the way through the process and nothing was ever too much trouble for her. I felt so reassured by her and the professional support I received. I would like to say a huge thank you to Sam and she is a credit to branch and Reeds Rains.
5/5
TrustpilotGreat outcome
Everyone gave useful information and kept us fully informed at all times, always friendly and helpful and encouraged us to ring if we needed any information really can’t thank all enough for a great outcome
1/5
TrustpilotStolen money from me
Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.
Hi Karl,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotGreat service
Great service, always happy to help and very knowledgeable, Lesley is a dream to deal with makes it all seem very easy. Definitely will deal with again.Thanks
We are thrilled to hear about your positive experience. We appreciate your kind words about Lesley's service. We strive to provide exceptional customer service and are delighted to know that Lesley made your experience easy and enjoyable.
1/5
TrustpilotDO NOT GO WITH THIS COMPANY!!!
DO NOT GO WITH THIS COMPANY!!!I was a tenant in one of their properties and the landlord wouldn't complete any maintenance within the property leaving me with several different issues. I called multiple times and nothing was ever done since I moved in till i moved out. TENANTS RIGHTS! You don't have any with this company may aswell live on the streets. Horrible customer service, Horrible people, Take advantage of your being young. Can't even complain as its so difficult to find a complaints procedure.
Hi Amy,Very sorry to read your review. We would like to look into this matter further for you. You will receive request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotAlways keep me updated
We're glad to hear that we consistently keep you informed. We appreciate your positive feedback! Regards, Reeds Rains
5/5
TrustpilotExcellent rapport with Lewis wonderful…
Excellent rapport with Lewis wonderful service
We're so glad you had a wonderful experience with our service. Your positive feedback means a lot to us! Regards, Reeds Rains
5/5
TrustpilotThe team were very friendly and…
The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.
Glad to hear that! Thank you so much for the review :)
5/5
GoogleSam and Sophie were amazingly helpful.
Thank you Jake 🙂 enjoy Vienna Road. …
1/5
TrustpilotCriminal organisation
Criminal organisation. Also operate at "Your Move". As a landlord I received fraudulent invoices, months of failure to respond to calls and emails. They turns out they lost the keys and the tenancy agreement. End of contract 29th Sept. Still they haven't shared any paperwork and are still withholding funds in November. Lots of promises from David Tomlinson, not one fulfilled. Avoid.Update: now December, despite the response on here, no reach out or resolution.
Hi Adam,Sorry to read your review. We would like to investigate this issue for you further. You will get a request for more information directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotTerrible property managers
I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants
Hi there,Sorry to read your review. We would like to look into this issue for you further. We will send you a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotI highly recommend Reeds Rains for selling a property
Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much
5/5
GoogleI have just completed my new house purchase via Reed Rains. The process was stress free. Mr Hassan provided expert advice and service. I received an excellent professional service from Reed Rains I would definitely recommend Reed Rains Cheadle , It's been a pleasure dealing with them
5/5
TrustpilotAdam's expertise sets the standard in Folkestone
Adam at Reeds Rains Estate Agents in Folkestone is a standout professional. Having bought two properties and sold one unit through their services, I can confidently say they're unmatched in professionalism and dedication. With experience in the real estate business, I've found no team more committed to excellence. Their success secret? Exceptional follow-up throughout the process. Reeds Rains Estate Agents, is our go-to in Folkestone. Highly recommended for a trustworthy real estate experience!Many thanks, Edwards and Dan
2/5
TrustpilotInhabitable
As soon as you’ve paid your deposit and started paying rent, you won’t get much communication from them. It is basically Impossible to get any maintenance work done - we were left with leaks, mould, lights not working, carpet ripping up, drafts and more. It takes almost a year to get someone to come and look at the problems, then nothing is done despite chasing every day. You ring and email daily but get no response.Glad to be out of there. We were once without a working boiler for over 2 weeks in December. It took me threatening legal action for them to follow some sort of protocol. Even then we were passed around different people who didn’t seem to know how to handle the problem. It gets to the point where it is just unsafe. And after all that, the landlord took the whole deposit to buy a new front door which was not like for like. The property had a lot of potential but it’s not well managed at all.
Hi Hannah,Deeply sorry to hear about your experience with Reeds Rains. Your feedback is incredible important and we apologise for any inconvenience this has caused. I have sent a request for more information so that we can look into this further. This request will come from Trustpilot.Regards,Reeds Rains
1/5
Trustpilot0/10
If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.
Hi Rebecca,We understand your frustration and disappointment with your experience. We take all feedback seriously and will use it to improve our services. We apologize for the inconvenience you experienced. We would like to investigate this further - you will receive a request from Trustpilot for more information.Regards,Reeds Rains
5/5
TrustpilotAwesome
Miles was awesome really gave me space at viewings rather than the hard sell. Consequently I bought a house. Very responsive and friendly. Recommended.
We're so glad to hear that you had a positive experience with Miles. We appreciate your kind words about his friendly and helpful approach. We're thrilled that you found your dream home and we wish you all the best in your new place.
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