Reeds Rains reviews in Cheadle

★★★★★ 5/5

Trustpilot

Great estate agents

Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.

Rene · 12 July 2024

★★★★★ 1/5

Trustpilot

Still waiting for my deposit back after…

Still waiting for my deposit back after 5 month ! Now saying landlord disputing it.. also waiting on calls back from phill in the office is a joke! Told constantly he’s not there or will call back to never hear from him!

Mandy · 11 February 2026

★★★★★ 5/5

Trustpilot

Property selling

Property selling - Pro-active attitude, weekly updates, ready to assist with tasks over and above just marketing and finding a buyer. You get more than expected from these Estate Agents

Lorraine · 15 May 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Extremely helpful and knowledgeable staff. I took their advice on a couple of issues and, as a result, sold my property quickly. Nothing is ever too much trouble. Great service.

Paul · 15 May 2026

★★★★★ 5/5

Google

Looking for property is always a stressful situation but Tony made it a lot easier for us. He was always available for contact throughout the process and was very quick with his responses. Very pleasant during the viewing process and whenever we were in their offices. Overall the house hunting process was much less complicated than I have experienced before.

Zack · 16 June 2023

★★★★★ 1/5

Trustpilot

Left in the dark by Nicola Baines.

I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.

Anonymousperson · 17 December 2024

★★★★★ 5/5

Trustpilot

Responded quickly to request for…

Responded quickly to request for information on property and good communication during placing offer.

MK · 27 August 2026

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service , great staff, pleasure to do business with , highly recommend.

Albert · 25 August 2026

★★★★★ 1/5

Trustpilot

Worst agency I have come across

I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!

Ken · 30 November 2024

★★★★★ 5/5

Trustpilot

4 Willow Grove

We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.

Mr · 25 November 2024

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive, clear and well organised appointments for viewings.

Ms · 21 September 2026

★★★★★ 5/5

Trustpilot

Thank you all for all your hard work…

Thank you all for all your hard work you are an amazing team

Sharon · 26 August 2026

★★★★★ 5/5

Trustpilot

Fantastic communication

Excellent from start to finish and great to work with.

Katy · 14 September 2026

★★★★★ 5/5

Google

Sam was very helpful great customer service I would really recommend

Maria · 10 August 2025

★★★★★ 5/5

Google

I had a great experience with Reeds Reins in Cheadle. Tony was very accommodating, understanding and helpful. He went above and beyond for our family. In fact, I had a pleasant experience with all of the staff there, they are all very friendly and approachable. Prompt service and correspondence. I would definitely recommend Reeds Reins if you are thinking of letting or renting a property.PositiveResponsiveness, Quality, Professionalism, Value

Toni · 16 June 2022

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would.

If I could give 0 stars I would.Absolutely appalling company. I will never recommend them to anyone, in fact I advised my friends against renting or purchasing a property with them to the point that their “dream house” is now in the process of been purchased through a much better company. The communication in Reeds Rains is laughable, their lack of communication is really what annoys me. I was renting a property, due to circumstances out of my control I had to leave the property. The terminations team for Reeds Rains. SHOCKINGLY BAD. It’s over 2 months later and I’m still waiting for my deposit back. I was told it would take 10 days. I’m constantly chasing them for the return of my deposit, email after email. Call after call. Nothing. I hear nothing from them majority of the time. The repairs I asked for were still not done by the time I left the property. They are horrific company. I’ve never had a worse service. I might be young but I know my rights as a tenant, a humans and the way they treat me was not right. I’m disgusted. They’ve caused damaged to my mental health, the stress this whole situation has caused me is endless. At one point it cause me to have fear that I could lose my job due to it causing me so many issues. Reeds Rains, if I could I’d stop you trading. No one deserves to be put through what I have nor should someone have to deal with a business like you.

Jennifer · 29 October 2019

★★★★★ 5/5

Trustpilot

Keep up the good work

They know their job and are reasonably priced

Ray · 21 September 2026

★★★★★ 5/5

Trustpilot

Thanks for excellent service and…

Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin

Khaga · 18 August 2019

★★★★★ 1/5

Trustpilot

Extremely Disappointing and Stressful…

Extremely Disappointing and Stressful ExperienceI had the worst experience with Reeds and Rains. The property was listed on the market for £850 per month, but we agreed on a rent amount of £800. I paid the advance rent of £800 to Reeds and Rains, and I was instructed to pay the security deposit directly to the landlord. All parties signed the tenancy agreement at the agreed amount of £800.We moved into the property with all our belongings, but just two days later, Reeds and Rains contacted us, demanding that we re-sign the contract for £850. They have repeatedly threatened me and my wife, saying that if we do not sign the contract at the higher amount, we would have to leave the property. This has caused tremendous stress for myself and my family.With over 150 years of experience in the UK market, I never expected such unprofessional behavior from Reeds and Rains. I am extremely disappointed and would not recommend this estate agent to anyone.

Melvin · 4 November 2024

★★★★★ 5/5

Trustpilot

Excellent support and service

Excellent support and service, would strongly recommend

Sonia · 24 September 2026

★★★★★ 1/5

Trustpilot

Not had a great experience with this…

Not had a great experience with this estate agents, i understand that they are not allowed to tell you that the house is a repossession but the house i purchased had a garage that the estate agent didnt tell me about even though there were garage keys on the bunch of keys they had, that then cost double the amount of solicitors fees. After i put an offer in on the house and i had got a mortgage for it i got a sales memorandum through with all the information on stating that it had 28 days to complete which i was never previously told, buying a house is a huge process and not being told certain things and left in the dark about things is really not professional or great for the buyer so i wouldn't recommend Reeds Rains to anyone or use them again myself. I have also later found out that although the ad for the house sale said Council Tax Band B it is actually a C so, these should not happen as its all extra cash for the purchaser

Kelly · 31 October 2024

★★★★★ 1/5

Trustpilot

Disappointing and Frustrating Experience with Reed Rain Plaistow

I recently had a very unsatisfactory experience with Reed Rain Plaistow while attempting to purchase a property. The process was fraught with miscommunications and a lack of professionalism that ultimately led to a great deal of frustration.Initially, when I contacted the agency, I was asked to provide all my personal information and proof of funds. I informed them that my husband would be viewing the property on our behalf, and was advised to have him call directly. However, when he did call, he was told he couldn’t view the property without my details, despite me having already provided them. This initial mix-up should have been a warning sign of the confusion that was to follow.On the day of the viewing, my husband's appointment was nearly disrupted by a last-minute call to change the time, which was impossible for us due to his work commitments. During the viewing, the agent Greg was uncommunicative and only responded when I directly questioned via video call, despite my husband being present with him. My real disappointment began during the offer process over the Christmas period. After placing an offer, I received an out-of-office reply from Dea and was instructed to email the main branch. Despite doing so, I received no acknowledgment or update, leading to uncertainty and the need for further follow-ups. I telephoned and spoke to Greg, who sounded like I was a bother for calling to ask if my offer had been received. Once Dea returned, there was some back-and-forth over the offer, and I submitted the figure she suggested, which was eventually declined. I even increased my offer significantly above the asking price, only to be informed later that day that another offer had been accepted. Surely an estate agent would give an option to increase to give the seller the best price. I have since read other reviews on another platform that they have done this to other buyers through this office. The entire process felt underhanded, leading me to believe that there was a preferred buyer from the start. The lack of transparency and poor communication have left me feeling that Reed Rain Plaistow is not only unprofessional but also dishonest. This experience has been a complete waste of my time and has significantly impacted my view of their business practices.

Tasmin · 8 January 2024

★★★★★ 2/5

Trustpilot

Very very painful renting experience so…

Very very painful renting experience so far and still not moved. There's always something else that needs to be done. They never call back when they promise to. They withhold important information. I just don't trust them anymore. Not even sure I can ever move my family into their new home. Now looking elsewhere. My stress levels are sky high due to Reeds Rains.After the reply from Stuart: thank you, thank you. This is the first time in 4 weeks of pain and frustration that someone has actually said SORRY! Such a simple word with so much meaning. You guys are experts with your processes, but to the detriment of the human element. Your customers are all human. Don't ever forget that !I haven't received a sorry from the agent yet for not returning calls and lying, and withholding information though but this is a good start. Thank you Stuart.

Paul · 21 September 2018

★★★★★ 3/5

Trustpilot

Good staff, but poor external partners

The Reed Rains staff are professional and helpful.They do have a problem with the company they are partnered with to do identity checks, Landmark. From the payment link not working properly, I couldn't view the privacy policy and access the payment screen, to receiving payment reminders every day (six and counting) even after they sent me a receipt for my payment. The Landmark help line didn't reply to my query and Reed Rains staff responded but didn't make a difference.As is often the case good frontline staff are let down by poor IT or partners

Michael · 14 October 2024