Wards reviews

★★★★★ 5/5

Google

I have recently moved home & without the help, advice & kindness from Kim @ Wards I would have not got through it. There were many challenging aspects to my move, all of which made it extremely stressful, I’m on medication for my mental …

L · 16 April 2025

★★★★★ 1/5

Google

We sold our property through Wards of Walderslade in December 2024, and nearly nine months later, the sale still hasn't completed. What should have been a straightforward process has turned into a drawn-out, stressful nightmare due to incompetence, lack of communication, and complete unprofessionalism from multiple members of staff. We were assigned Barry Smith as our Sales Progressor. To say he has been ineffective would be an understatement. He has failed to keep us updated, failed to chase crucial milestones in the sale process, and generally shows no urgency or initiative. He consistently had to be prompted to act, and even then, progress was slow or non-existent. It's baffling that someone in this role is allowed to operate with such little accountability, he is not worth a fraction of the fees Wards charge. Things became so frustrating that we formally requested Barry be removed from our case. Wards acknowledged his lack of performance and reassigned our file to Anna. That alone speaks volumes about the internal awareness of how badly things were being managed. Anna even called us on a Saturday morning to ask what our main concerns were with Barry, as he was due to have a meeting with someone higher up. The fact that such a meeting was even needed reinforces just how badly we were let down. Our agent, Anna, initially seemed competent and helpful, she got our property sold quickly. However, her involvement post-sale has been disappointing and deeply concerning. She has given us incorrect updates on multiple occasions, including misleading timelines and vague answers to direct questions. We started to lose confidence in anything she told us, as it felt like the information was either outdated or simply made up to just give us an answer. Dealing with Antony Boyle, the branch manager, has been the most disheartening part of the entire experience. A manager is supposed to lead by example, offer solutions, and step in when things go wrong, unfortunately, Antony does none of this. He has been rude, dismissive, and on three separate occasions, told us that we should have “drawn a line under our sale.”
This kind of attitude from a branch manager is staggering, essentially advising clients to pull out of a sale that his team is supposed to be progressing. It shows a complete lack of accountability and professionalism. Throughout the process, Wards have shown Poor internal communication, staff often contradict each other. Zero proactive support, we have had to chase every update ourselves. No urgency, there is no evidence they’ve done anything to push the sale forward. No ownership of mistakes, every issue is someone else’s fault, and we’ve never received a sincere apology or meaningful action. For the high fees Wards charge, the service should be efficient, supportive, and professional. What we’ve received instead is amateur-level service, stress, and delay, and we’re still stuck in limbo nearly a year after the sale was agreed. If you're considering using Wards of Walderslade, don’t.
There are plenty of estate agents out there who will actually work for the fees they charge, communicate effectively, and support you through what is already a stressful life event. Wards have offered us nothing but delay, stress, and disappointment. We’ve now submitted a formal complaint and are exploring further steps. Avoid this branch at all costs. You will regret trusting them with your property.

Hayley · 3 September 2025

★★★★★ 5/5

Google

Adam Copas from Wards in Walderslade has been fantastic in keeping in communication with me. Prior to liaising with him I was in the process of buying a home which fell through, I was nervous about this happening again and putting my trust in Wards, as the other estate agents were so bad at communicating with me. Nonetheless I cannot fault Wards. Adam actively looked for properties I would like, he arranged viewings and paying for the VIP home finders helped put me on track to finding my dream home. I now have now received my completion date and it has taken me a total of 5 month to move into my dream home. Thank you so much Wards truly grateful !

Stephanie · 21 June 2023

★★★★★ 5/5

Google

What a great team at Wards Walderslade, they have made my recent sale and purchase a lot less stressful than it might have been. I have been kept informed of the progress throughout and now my completion day is imminent (yes I know just before Christmas). I would like to say a special thank you to Adam Copas who actually gave me the details for what is going to be my new home so brilliant Adam thank you for that so much. I would have no hesitation in recommending Wards the service has been exemplary from the start. The whole Team are friendly, informative and helpful and I also extend my thanks to Kenny, Kim and Sam. It is comforting to know that even on Completion day they will still be there for you seeing it through to the conclusion. All the very best Linda Posting on behalf of Linda Spain

Sarah · 21 June 2023

★★★★★ 5/5

Google

A big thankyou to Wards, Walderslade branch, for helping us to find our new house, particularly Sam, Kenny and Adam. They knew exactly what we were looking for and found the perfect house for my family within our budget. We were kept updated throughout the entire process and Wards reassured us when we had originally lost a buyer on the property we were selling. They were positive that we would still manage to purchase the house we wanted and that happened as a new buyer for our previous property was found very quickly. I would strongly recommend Wards to anyone thinking of marketing their property.

Kathryn · 21 June 2023

★★★★★ 5/5

Google

It was a pleasure working Miss Kim Batchelor as a first time buyer we it was a great journey full of learning process every time step of the way and Kim was just brilliant at keeping us update. She actually did a great job at keeping us update than my solicitors did probably should have gave her the money bless her she worked on bank holiday for us. We really appreciate your help and we’re grateful for what you did for us.

RHycher · 21 June 2023

★★★★★ 5/5

Google

A big thank you to Kim. She kept us up to date throughout the lengthy process of our house sale as we had some blockers. I appreciated her time spent with us and ensuring a smooth transaction with her knowledge. Thank you Kim.

Charlotte · 16 April 2025

★★★★★ 1/5

Google

My partner and I bought our first home in August but I wanted to give some time and write a review with a clear head. The sales team Ben, Aimi, Kenny were all great. They phoned us basically every day and it felt like they put the work in to get us viewings. The woman (i forgot her name) who did the viewings was also lovely. However when our offer was accepted on the property this is when it all went downhill as was passed to the progression team. Even on our first phone call with Kim she told us we were lagging behind in the process even though she had only just told us the chain had finished. We had done everything we could at that time so how could we be behind? She spelt my partners name wrong in every email to start with and also didn’t include him in the emails even though he was half buying the house. She ignored all my emails asking her to add him in and correct the name. She eventually blamed the office team for her mistake and told us to ring the office team and ask them to change it, unsure why she couldn’t do this when they work for the same company? Throughout the process Kim constantly blamed us for lagging behind even though we weren’t, it was actually our sellers who were every time. She wasn’t contactable ever, would never answer the phone. We could only speak to her if she phoned us. She lied to us about our sellers agreeing to pay half of an indemnity insurance, as our solicitors then told us our sellers had done no such thing. Eventually our solicitors told us to stop taking calls from her as she was stressing us out and chasing us wrongly instead of the sellers. She also told us information about one of the people further down the chain which she shouldn’t have. Kim made our first home buying experience more stressful then it needed to be. Though we would probably use Wards again, we wouldn’t use them if Kim was involved. I also would not recommend the solicitors Wards recommend Martin Tolhust. Though we didn’t use them, our sellers did and they were very very slow.

Samantha · 25 January 2025

★★★★★ 5/5

Google

Ben at branch level and Kim Bathchelor were my main points of contact. Ben and the sourcing team did a tremendous job in sending several people to view the house. We were scpetical about the number of potential interested buyers …

Richard · 16 April 2025

★★★★★ 5/5

Google

I will highly recommend Wards any time. We received the best service from Wards of Walderslade in the purchase of our first home. The Team were very professional in carrying out their duties. I want to specially thank Ben and Kim for their support and commitment for making the whole process easy and straight forward for us. I want say a big thank you!

Izu · 21 April 2024

★★★★★ 5/5

Google

Excellent service from Wards Estate Agents! (Gillingham branch) from the beginning to the end, I would like to thank Bradley Fray,Kim Batchelor and Jenny Stubbs for their amazing service and help! Kim always made sure she kept us informed on the progress of the property purchase. I Highly recommend Wards of Kent!! Thanks to the whole team!

NANA · 26 July 2024

★★★★★ 5/5

Google

We were apprehensive when Kenny said “trust the process Debbie” but we did and within a few days we had a buyer, a few weeks later we had a new prospective home and in a few days we will move into our forever home ❤️ The staff were always friendly and approachable and helpful, Kim was really helpful getting it over the line and we are happy we chose wards. Thank you

Martin · 25 August 2023

★★★★★ 5/5

Google

A Huge thank you to the team at Wards in Walderslade who managed a difficult situation very well. They sold my property very quickly, but had to deal with my buyers buyer who kept changing their story and had difficulty obtaining a satisfactory mortgage together with their solicitor being extremely slow. I would particularly like to commend Barry & Anna for their patience & persistence when progress was exceedingly slow. They kept me informed at every stage & without their help the sale would have definitely failed. I'm very appreciative. I wouldn’t hesitate to recommend Wards of Walderslade for there comprehensive service

Pat · 24 May 2025

★★★★★ 5/5

Google

Thank you to Wards Waldersalde branch. All were Helpful and professional. Sam and Kenny were helpful and informative at the start of the purchase, Sam and Adam were there for everything we needed during the jurney, while Kim Batchelor was very helpful during the ongoing process keeping us up to date with all the goings on, chasing the solicitors and chain where needed. Thanks all the team again!!

Dimitris · 25 August 2023

★★★★★ 5/5

Google

Fantastic customer service from start to finish. I used Wards VIP service and I can say I throughly recommend it. Unfortunately I did not find a home through Wards however in the time I was looking for a house the VIP service was fantastic. Thank you to Colin Wimble for sorting my mortgage so quickly and smoothly and lastly to Kieran who was so understanding and made every effort to find me a home. Wards are a peoples estate agents and get you where you need to be.

Glennis · 21 June 2022

★★★★★ 5/5

Google

I purchased a property through Sam, I was able to view the property before it was advertised and snapped it up all because Sam went out his way to contact me. If I sell my property in the future I will definitely be contacting Kenny and the Team, Wards fees are higher than some competitors however this is greatly outweighed by there professional approach through every step and there commitment to providing the best service possible. Customer Satisfaction is their No1 priority.PositiveProfessionalism

Dan · 21 June 2022

★★★★★ 5/5

Google

Been an absolute pleasure working with all the staff at wards in walderslade. They have all been professional and ready to go that extra step. Especially like to show my appreciation to Kim and Aimi. Would definitely recommend John

John · 11 January 2025

★★★★★ 5/5

Google

Communication and professionalism from the staff at Wards estate was very impressive. They made our house search and purchase a very smooth journey and certainly played a part in our decision making. Kim was exceptionally helpful, friendly and knowledgeable, answering all questions and always did what she said she would. Thank you very much Kim and to all the staff at Wards Estate. Sade & Ehi

Ehimome · 25 August 2023

★★★★★ 5/5

Google

Thank you Kim for constantly chasing everyone up and being so upfront and understanding. You made the stressful process of buying a house way easier. Thank you for Paul and everyone involved at wards too.

Catia · 12 February 2025

★★★★★ 5/5

Google

Wards were super helpful in the selling of our home. Kenny was great at organising and keeping us updated with viewings and offers. When moving forward with the sale Kim bachelor took over our case, she was fantastic at keeping us informed and chasing the solicitors. She went out of her way to give us a call with updates and responded quickly to calls/emails

Alice · 26 July 2023

★★★★★ 5/5

Google

Thanks to the team at Wards Walderslade branch. Particularly Kim and Ben who were always there to help or answer queries whenever they arose. Updates on the progress of the sale were great and kept us well informed along the journey. Thanks all

Nick · 23 September 2024

★★★★★ 5/5

Google

I'm a first time buyer and was a very smooth process, stressful but the team from Wards was always there to support, guide and help with everything. I'm so grateful for all your work!!! Thank you Sam, Adam, Kenny, Kim and the rest of the team. They are professional and friendly and I will definitely recommend to all of my friends.

Mihaela · 24 September 2023

★★★★★ 5/5

Google

What an experience! Covid and unlucky first-time buyers further down the chain meant our sale went on a lot longer than expected even though our buyers were on board before we'd gone live on the market right until the very end. Terri Truckle was our first point of contact - she is keen, motivated, confident and professional. We went on the market sooner than planned due to her confidence in selling our property and it was snapped up with 5 days of our initial instruction. Kim Batchelor, who steps in once the chain is together, has been great at keeping us up-to-date throughout the process, knowing exactly what's going on and keeping everyone working together. Even during lockdown Kim was always accessible and was a great sounding board during a difficult time for everyone. Kenny George, the branch manager, oversaw the whole process, taking a real interest in our case as we were relocating to the other end of the country. It did get a bit tight and frantic towards exchange and completion due to covid-related difficulties down the chain, but ultimately the team worked so hard in getting us all across the line to beat the deadline set. We are incredibly grateful for how we are now making our dream move come true and will never forget how we were supported through our house sale during such unusual and difficult circumstances. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Ziggy · 26 August 2021

★★★★★ 5/5

Google

Just can't praise Kim Batchelor enough - I really put her through the mill dealing with an exceptionally difficult and very complicated (to say the very least!!) move which am now due to complete on next week. Kim not only got my purchase through, but also had to deal with my frantic calls/tears/and frustration whilst going through marriage breakup and helped me keep sane with her calm and empathic manner which got it all done - I can't thank her enough. I also want to say what an absolutely amazing team the whole Walderslade office are - particularly Kenny Branch Partner and Sam - Marketing Consultant who knew the type of house I was looking for and found my perfect home for my new start! Like Kim, they have been though my traumatic journey into my new home and cannot recommend the whole team highly enough. Bad press sometimes with Estate Agents, but the whole team at Walderslade Office certainly went well over and beyond. They are an outstanding team who I thoroughly recommend wholeheartedly. Thank you once again Kim, Kenny and Sam!!!!!!PositiveResponsiveness, Quality, Professionalism

Angela · 26 August 2021