Trusted Agent profile
Verified
★★★★★
1,127 reviews across 2 platforms
22B Military Road, Chatham ME4 4JA
Robinson Michael & Jackson's Chatham office at 22B Military Road is rated 4.6 out of 5 across 1,127 reviews on two platforms, including 950 Google reviews rated 4.9. The 177 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of seven awards Robinson Michael & Jackson won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Robinson Michael & Jackson. Each award is assessed separately from the review sites.
Every review we hold for the Chatham office, from every platform, shown as written. First names only.
5/5
GoogleTia was amazing from start to finish. She helped us find the right property, was always available to answer questions, and worked hard to get our offer accepted. Her professionalism and support made the whole process much easier. Highly recommended! ⭐⭐⭐⭐⭐
Hi, thank you very much for taking the time to leave this great review about Tia. We are so pleased you have had a brilliant experience with us! - RMJ Chatham
5/5
GoogleBeth was very professional and friendly. She took the time to show us around the property properly and showed great interest in understanding what we were looking for. She even suggested other potential properties in the area that we might also have an interest in.
Thank you for your kind review for Beth. We’re so pleased to hear she made such a positive impression during your property search. Providing a friendly, professional service and taking the time to truly understand our clients’ needs is … More
5/5
GoogleTia was fab and had no problem selling our house from our first open day. Angela was great and kept us updated all the way through the selling process. Both, Tia and Angela were very helpful and communicated well. MRJ were …
Hi Suzie, thank you for leaving this amazing review with mention of Tia and Angela. We are so pleased you have had a great experience and hope to work with us again. It has been a pleasure working with you this far. RMJ Chatham
5/5
GoogleRegarding our experience with Robinson Michael & Jackson; at this point (just about to go live) we’re suitably impressed with their service. When planning who to commission for the sale of our property we considered several agents. R,M & J came across as very focused & professional. They had definitely carried out some market research for comparable properties. Sam engaged realistically & frankly with us about our expectations. We particularly liked the display of the floor plan & also the ‘walk through’ video (courtesy of Tia & Kiran). The still photos of the property definitely do it justice & we’re looking forward to moving forward with some viewing & hopefully a sale. We do love this house very much & will be sorry to leave but life has moved on for us & hopefully it will give another family many happy years.
Hi Svetlana, thank you so much for this amazing review about your experience so far! We are looking forward to assisting you in this important chapter in your life🏡🎉 - RMJ Chatham …
5/5
GoogleRobinson Michael & Jackson was incredibly helpful to us. As first-time buyers, we didn’t have much experience, but they connected us with a great mortgage advisor and solicitor. We found a house we loved, and they accepted our offer. They provided excellent service and kept us updated throughout the entire process. Overall we were satisfied with the service we have received. The staffs were nice, polite and professional.
Hi Benedetto, thank you for this brilliant google review! We are so pleased you have had a great experience with us this far😊RMJ Chatham …
5/5
GoogleKerstie was absolutely phenomenal! Always kept us in the loop, honest about everything and went above and beyond for me and my partner to find our dream first home! Would highly recommend to anyone and everyone!
Thank you so much for your kind words! It was an absolute pleasure helping you and your partner find your dream first home. We’re so happy we could be part of such an exciting milestone for you both. Kerstie will be thrilled to hear your feedback, keeping clients informed and supported every step of the way is exactly what we strive for. Wishing you both many happy memories in your new home, and thank you again for the recommendation! Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleWe have recently exchanged on a property through Robinson Michael & Jackson, the team were incredibly easy to contact and always quick response - thank you Angela, Tia and Holly. They kept us consistently updated at every stage so we never …
Hi Bethanie, thank you for this detailed 5-star review about the team. We are so pleased you have had a great experience. It has been a pleasure working with you🏡🎉 RMJ Chatham …
5/5
GoogleTia and Sam at RMJ Chatham are both exceptional. They have been an absolute pleasure to deal with over the last few weeks from my initial enquiry about selling my home to valuation to keeping in contact with me afterwards. What stood out to me the most is they always did exactly what they said they would do. Which to me, is so important! They both were extremely patient with me whilst I got my head around the process of selling and buying at the same time. No question ever felt silly and they always took their time to explain things properly. They kept in touch and never made me felt like ‘just another client’. Even though I ended up going with a different agent due to ease of my next purchase I really wouldn't hesitate to recommend them to anybody thinking of selling their home. They both are an absolute credit to RMJ and just genuinely lovely people to deal with. Thanks again guys, really appreciate everything you have done for me.
Hi Emma, thank you so much for sharing this incredible review about Tia & Sam. We are so pleased you had a great experience when looking to market your home - we wish you nothing but the best going forward!🏡🎉 - RMJ Chatham …
5/5
GoogleKiran was absolutely brilliant, gave us space and time to look around the house, super friendly and answered all our questions we had. Really happy and proud of her job and made us feel really comfortable throughout the viewing.
Hi Amy, thank you for writing this brilliant review about Kiran! We are so pleased you have had a great experience! RMJ Chatham
5/5
GoogleKaia was great! Very knowledgable on the properties I viewed and very personable. As a first time buyer it is very important to have an agent who is approachable and willing and able to answer any questions you may have. Kaia, is certainly all of the above!
Hi Mica, thank you for this great review about our viewing guide Kaia! We are so pleased you had a great experience viewing properties with us! 😊 …
5/5
GoogleThe shear brilliance of Tia was beyond what I could comprehend. She showed exceptional professionalism, splendid and swift skill in the valuation of our property and then wrapped it all up with scintillating survey of the whole building …
Thank you for this amazing review about Tia! We are so pleased you had an outstanding experience. - RMJ Chatham
5/5
TrustpilotBest estate agents in this area!
We were selling our family home which my Mum and Dad bought in 1962. It was a very emotional time, but the team at Welling branch helped and supported us every step of the way. Very professional and informative with their communications. Sale was quick and went very smoothly. Would highly recommend them without hesitation! Fabulous team and great at their jobs.
5/5
GoogleTia was really helpful answering all of my queries and responding to my enquiry extremely quickly. I would definitely recommend when selling or buying!
Hi Honey, thank you for leaving this lovely google review about Tia! We are so pleased you have had a great experience. RMJ Chatham
5/5
GoogleKiran was very helpful and knowledgeable about the property and area.
Hi Sophia, thank you so much for leaving this incredible review about Kiran! We are so pleased you had a great experience - RMJ Chatham
5/5
GoogleReally great service from start to finish. They were very good at keeping me updated throughout the whole process and handled any issues quickly and professionally. Everything went smoothly through exchange and completion. Would definitely recommend
Hi Jamie, thank you for leaving this great google review about the team - RMJ Chatham
5/5
GoogleThank you Kieran for your help and keeping us informed throughout. You were also very pleasant in person!
Thank you for taking the time to share your experience with others😊 …
5/5
GoogleBeth was an amazing lady She was very knowledgeable about the area and polite". She gave us a thorough tour, answered all our questions about the house, and was not pushy". Thank you
Thank you for your kind review. We’re delighted to hear that Beth provided such a positive experience during your viewing. Her knowledge of the local area, professionalism, and non-pushy approach are all qualities we really value, and it’s great to know she was able to give you a thorough tour and answer all your questions. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleAbigail was super helpful in showing all the potential properties to buy. Tracy made the process of acquiring the property very smooth. She would consistently communicate clearly. Great agency to work with!
Thanks so much for leaving a 5* review for Abigail. We really appreciate it. Kind regards, the Ebbsfleet Garden City team
1/5
GoogleI had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date. During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier. When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer. Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making. I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience. Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.
Hi Shai, thank you for your feedback. We are sorry to hear that you were dissatisfied with aspects of your experience. Property transactions can involve multiple parties and timelines that are not always within our direct control, and we do aim to facilitate access and communication as efficiently as possible. However, we regret that in this instance you felt delays and communication fell short of expectations, as this is not the standard we strive to uphold. Your feedback has been noted and will be reviewed with the team. We do appreciate your recognition of Sam’s efforts to assist and will ensure this is shared. RMJ Chatham
5/5
GoogleMyah is a great help and really kind. she helped with viewing a property and attended to all my questions and needs. would definitely recommend to other clients and customers!
Hi Alex, thank you for leaving this brilliant review about our viewing Guide Myah - we are pleased you had a great experience.
5/5
GoogleI found Tia Coles extremely helpful and pro-active. Always helping to chase things up, very responsive and always acting in the client's best interests. Would highly recommend Tia Coles!
Hi Olivia, thank you for leaving this amazing review about Tia! We are so pleased you have had a great experience. RMJ Chatham🏡⭐ …
5/5
GoogleAngela was absolutely fantastic throughout my property purchase. As a sales progressor, she kept me consistently informed at every stage of the process and was always quick to provide updates or answer any questions I had. Her communication …
Hi Julie, thank you for leaving this great google review about Angela. We are so pleased you have had a great experience!🎉🏡 …
5/5
GoogleTia was lovely, really helpful and professional. Highly recommend
Hi Maria, thank you for taking the time to leave this lovely google review about Tia, our sales manager. We are so pleased you had a great experience. RMJ Chatham
5/5
GoogleSpoke to Sophia@RMJ, she was very helpful and gave great advice.
Thank you for leaving this 5-star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Michael & Jackson's Chatham office has 1,127 reviews across two platforms: 950 on Google, 177 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Robinson Michael & Jackson Chatham & Rochester is rated 4.6 out of 5 across all 1,127 reviews, and 4.9 out of 5 on Google from 950 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Robinson Michael & Jackson, Chatham won Gold; Robinson Michael & Jackson, Rainham won Platinum; Robinson Michael & Jackson, Gravesend won Platinum; Robinson Michael & Jackson, Strood won Platinum; Robinson Michael & Jackson, Walderslade won Platinum; Robinson Michael & Jackson, Maidstone won Platinum; Robinson Michael & Jackson, Sittingbourne won Gold.
Robinson Michael & Jackson Chatham & Rochester, 22B Military Road, Chatham ME4 4JA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.