Every review we hold for the Chapeltown office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom the start, Rachel made everything feel easy and stress free. She kept me in the loop, answered all of my questions quickly, and made the whole process super smooth. She really knows her stuff and gave great advice that made things simple. What stood out most was how approachable and helpful she was. Nothing was ever too much trouble. Thank you being so caring and helpful throughout the whole process, we cannot thank you enough!
Chloe · 16 December 2025
Agent replied · 25 December 2025
Hi Chloe, what a fantastic review for Rachel. Thank you for sharing your experience. We always aim to go above and beyond for our customers
★★★★★ 5/5
GoogleRequested a rental valuation with quite a few of the estate agents in the chapeltown area and I can honestly say Rachel was the most prompt efficient and provided excellent customer service! Fully covered everything on the rental valuation and I’m looking forward to using them when my property is ready to be let! Will definitely be recommending Rachel and the team to anyone who has a rental portfolio!
Ricky · 16 December 2025
Agent replied · 25 December 2025
Good Evening Ricky. Our aim at Your Move Chapeltown is to make all customers feel valued from the first time they contact the branch. I am delighted to hear that the experience you have received has now prompted you to place your property on the market with us. We look forward to working with you in the future.
★★★★★ 5/5
GoogleExcellent service from excellent staff. I would highly recommend Yourmove if you are interested in selling your property.
They found prospective buyers immediately and ensured that the whole process went smoothly, the fees are extremely reasonable as well!
Thanks to all at Yourmove from a very satisfied customer
Colin · 13 April 2026
Agent replied · 16 April 2026
Good Morning Colin, thank you for your fantastic review and letting us know how positive your experience was. If we can be of any help in the future do not hesitate to contact us. Regards Your Move Chapeltown
★★★★★ 5/5
GoogleThank you so much Miranda and Josie for your expertise n assistance in purchasing our first house. The services were excellent, smooth process, very supportive throughout the process and good communication. We couldn't have done it without your assistance. I highly recommend to other buyers. Forever grateful.
Florence · 14 April 2026
Agent replied · 16 April 2026
Hello Florence. Wow, what a fantastic review from you and your family. We are so pleased to hear how smooth your purchase went, and that the help that Josie and Miranda gave you made the transaction smooth sailing. Wishing you all the best in your lovely new home
★★★★★ 5/5
GoogleRachael has been assisting us with the management of our rental properties for the last few months.
I don’t know how she is always so smiley and helpful with the challenges she has from tenants and landlords.
Nothing ever seems like too much trouble, hope she’s in it for the long haul!!
Louise · 16 December 2025
Agent replied · 25 December 2025
Good Evening Louise. Rachel has enjoyed working with yourself and your husband and helping manage your rental properties. Rachel will always go above and beyond and it is nice to hear when a loyal customer notices the hard work that we put in.
★★★★★ 5/5
GoogleAlthough we have had to withdraw from a sale of a property that Your Move were selling, this was through no fault of the staff there who were proactive and did everything possible to ensure that the sale completed.
We have dealt with Billie, Miranda and Mason and without exception, they have been helpful, professional and courteous at all times.
Having also been selling a couple of rental properties this year, I have to say that Your Move Chapeltown left the agents we were selling through dead in the water.
I would certainly recommend them to buy and sell properties and would use them in the future.
Thank you Your Move Chapeltown. We didn’t quite get there but not for the want of trying.
Susan · 25 November 2024
Agent replied · 9 December 2024
Hello Susan, Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, Chapeltown Team
★★★★★ 5/5
GoogleBought our first property through Yourmove in Chapeltown. Cannot fault the process and help we received. Josie and team were fantastic! The whole process was quick and simple with good communication throughout. Highly recommend!!
Rebekah · 16 March 2026
Agent replied · 16 April 2026
Good Afternoon Rebekah. We pride ourselves on communication levels and making sure that our customers are entirely satisfied with our service levels. We wish you all the best in your new home. Thanks Your Move
★★★★★ 5/5
GoogleJust completed my house sale through your move Chapletown, what a great service from start to finish. Miranda who had our best interest at heart throughout the whole process and really made us feel at ease with this complicated process. Thank you to you and the team Miranda, you are a credit to your company. Thanks Pete.
Peter · 5 August 2025
Agent replied · 23 October 2025
Thank you for your wonderful review. If we can be of assistance in the future please do not hesitate to call the office. We always enjoy reading when our hard work is appreciated.
★★★★★ 5/5
GoogleI would just like to say how amazing your move chapeltown have been, the process was straight forward the staff were brilliant at communicating with myself and Rachel is fantastic, she managed to get me into my new house in two weeks. Amazing friendly team. Would highly recommend!
Danielle · 19 October 2025
Agent replied · 23 October 2025
Good Morning Danielle. Thank you so much for you amazing review and telling everyone about the fast and positive experience you have had. We love to hear when we have gone above and beyond for our customers. Kind Regards Your Move Chapeltown
★★★★★ 5/5
GoogleI can 100% recommend this great team, Rachel was a joy throughout and made a couple of tricky situations regarding my rental seem very smooth. I wouldn't hesitate to use her again. Thank you!!
Nicki · 16 February 2026
Agent replied · 16 April 2026
Good Morning Nicki, what a fantastic review for Rachel. Thank you so much for leaving your positive feedback
★★★★★ 1/5
GoogleSTOLEN OUR RENT! DO NOT LET YOUR PROPERTY THROUGH THEM. I am a landlord with a few properties and they have stolen our last months rent following the end of our contract. They have advised on numerous occasions that they are sending the money but so far failed to do this. Having to take them to court to get our money that they have STOLEN. BEWARE!
As you can see from the attached we weren’t in breach of contract as the tenant put notice in within the contract terms.
YOUR MOVE advised that the money you unlawfully deducted would be repaid within 5-7 days on the 16th January and as of today 3rd February you still haven’t done this.
SEE THE EVIDENCE ATTACHED, THEN TELL
ME WHO IS TELLING THE TRUTH.
Robert · 16 February 2026
Agent replied · 16 April 2026
Dear Mr Howe.
Your comments in the review are wholly inaccurate and false. We are a national company who do not steal customers rent. We have a strict set of standards and audit procedures in place in order to protect customers. We have a detailed in-house complaints procedure, and we subscribe to and comply with the rules of the independent property ombudsman.
To be clear. It is you who has attempted to breach the contract that has been in place between us. You served notice to withdraw your property, mid tenancy on the 8th December. Upon us informing you of our contractual right to charge you a withdrawal fee on the 9th December you started making allegations to our staff and submitted a complaint that had no substance to it, other than you wanted us to waive our contractual right to charge you a withdrawal fee for the work that we have done on your behalf and the costs we have incurred in doing so. We have issued you with a final viewpoint to the complaint and advised you to contact the TPO (The Property Ombudsman) if you remain dis-satisfied.
We put a hold on your account on the 5th January, preventing you from withdrawing from us without paying the amount you owe to us. This does not constitute stealing your rent. This constitutes us applying the terms of our contract.
Your tenant served notice to leave on the 15th of January and subsequently moved out and ended the tenancy on the 31st January, which co-insides with the date of your false, and completely misleading review.
Regards
Martin McCreath
Regional Managing Director
Your Move Estate Agents.
★★★★★ 5/5
GoogleFrom the start, Miranda and team were great. Friendly, personal (not impersonal) service. Very approachable and knowledgeable. They had a tough case with my sale and went out of their way to make it happen, they really earned their fee!! I really cannot recommend them highly enough. Thank you Miranda and team!
Dānadhī · 11 August 2025
Agent replied · 23 October 2025
Thank you for your fantastic, positive review. We always try to go above and beyond for our clients and it really is wonderful when we read reviews like this and know that the hard work does pay off.
★★★★★ 5/5
GoogleMiranda and the team made are move so much more easily than we expected.They were always there straight away at the end of the phone to answer any questions we weren’t sure about thank you
Mark · 11 December 2025
Agent replied · 25 December 2025
Good Afternoon Mark. Thank you for your review and sharing the positive experience that you have received with Miranda and the team.
★★★★★ 1/5
GoogleWould be zero stars.
Disgusted with the rude customer service. Mason is very rude and obnoxious. A person like him should not be in a managerial position. Spoke rudely to my mother in law,withheld applications for properties & kept saying ‘emails have been sent’. We gave a few emails for the applications to be sent and non of them received. He tells us that everyone else has received an email with it.
I asked him to give manager details for a formal complaint and he tells me to send the email to him. Ofcourse, I’m going to send an email of complaint to the person I’m complaining about. He did make me chuckle.
He then tries to avoid every avenue to give me a email address, and says he’s the manager. Like yes mason, of course you’re the owner of YOUR MOVE and there is no one above you to make a complaint too, whilst your sat at the office in Chapletown!
Disgusted by the service. Your move really does need to consider their manager positions for letting.
Bushra · 16 May 2024
Agent replied · 15 June 2024
Good Afternoon Bushra. Can you please email miranda.jankowski2@your-move.co.uk or call the office on 01142570696 and we ca discuss the content of your review. I am the branch manager for Your Move Chapeltown
★★★★★ 5/5
GoogleMiranda and Josie were excellent in dealing with the sale of my Mum's property. From the initial meeting with Miranda to Josie dealing with all the issues during the sale process (including complications with freehold reversion) there was …
Stephen · 16 October 2025
Agent replied · 23 October 2025
Thank you for your fantastic review. It was a difficult transaction in places, however time, persistence and excellent communication skills got us there. We really do appreciate your kind words.
★★★★★ 5/5
GoogleHaving just completed the house sale through Yourmove I can’t praise Miranda and her team enough! They made the whole process stress free! They were all extremely professional. Everyone’s been so helpful. A huge thank you to you all.
Lynn · 9 October 2025
Agent replied · 23 October 2025
Good Morning Lynn. Thank you for your kind words and positive review. It is always so lovely to hear when a customer is satisfied with our services. We are very happy that we made the process stress free for you.
★★★★★ 5/5
GoogleMiranda and her team were never less than super professional, responding to every request extremely fast, thereby making the process highly efficient and we say that as buyers not as those using them to sell through. An example is when I … More
Steve · 20 August 2025
Agent replied · 23 October 2025
Good Morning and thank you for your positive review. Your Move Chapeltown are customer focused and we always aim to go above and beyond to make our clients process stress and hassle free. Do not hesitate to contact us in the future if we can be of any further assistance
★★★★★ 5/5
GoogleAmazing service and help provided throughout the purchase of a property. Thank you to Miranda and Josie for your assistance.
Kate · 16 March 2026
Agent replied · 16 April 2026
Good Morning Kate, thank you for your kind words. Happy clients who spread the word really do help us to build our profile. If we can be of any help in the future do not hesitate to call. Kind Regards Your Move
★★★★★ 5/5
GoogleYourMove Chapeltown has been excellent in assisting me in finding the appropriate tenant. Mason and Spencer have been excellent and was consistently responsive to emails and enquiries during the process.
Previously, I list with another agency and was unable find interest within a month. However, after listing 1 day with YourMove, I was able to have two viewings booked within a week and I found a prospective tenant following the first viewing.
Jess · 27 July 2024
Agent replied · 26 August 2024
Good Morning Jess, we always aim to please and to go above and beyond for all our customers. You telling us how amazing your experience was helps greatly. If you require any help in the future do not hesitate to contact the lettings team
★★★★★ 5/5
GoogleRachel is brilliant at her job. She made the process of letting my house really easy and gave me great advice
Clare · 16 February 2026
Agent replied · 16 April 2026
Thank you for your review of Rachel, it is also great to hear when a client is happy with the level of service that they have received
★★★★★ 5/5
GoogleMiranda and team at Your Move are so professional and in touch with us with everything from the start , they've made it so easy for us and taking care of everything regarding the sale .
Mandi · 5 September 2025
Agent replied · 8 September 2025
Thank you for your kind words Mandi. We love good news stories, even more so when it's customer who want to let us know our hard work is worth it.
★★★★★ 5/5
GoogleMoving into my first rented house and Rachel is super helpful! Amazing service and so quick to give call backs. Thank you SO much for everything ! :)
Alicia · 23 October 2025
Agent replied · 16 April 2026
Thank you for your kind words - We are so glad you had a positive experience and are happy with the customer service you received from Rachel :)
★★★★★ 5/5
GoogleI am absolutely amazed by the commitment, communication and dedication of the lettings team at Your Move, Chapeltown. At every stage throughout, Mason Ward kept up clear communication and exceeded in customer service. I will definitely be using there services in the future. So if you have a house to rent in the area - I can't fault the local team at Chapeltown.
Zoe · 16 April 2024
Agent replied · 15 June 2024
Hi Zoe
Thank you for taking the time to leave us a review! We are pleased to hear you had such a great experience with us.
If you ever need us in the future you know where we are!
All the best, Your Move Chapeltown
★★★★★ 5/5
GoogleJust had a brilliant service with Chapeltown YourMove! Every employee we met has been brilliant and really helpful.
It is my first renting so I had very little knowledge on how to do it but YourMove have made it so much easier.
Thank you so much to Spencer, Mason and the rest of you!
Sam · 27 July 2024
Agent replied · 26 August 2024
Hi Sam, wow what a fantastic review for the lettings team in Chapeltown. We are delighted that your first rental experience has been such a positive one.
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