Morris Dibben Chandler's Ford reviews

★★★★★ 5/5

Google

I've recently done a mortgage with Henry at Morris Dibben and it's been such a smooth sailing process. He's answered every question I've had, explained everything in detail and has kept me updated the whole way through. Everyone in the office has been very welcoming and polite too - I would definitely recommend.

Amy · 18 December 2025

★★★★★ 5/5

Google

Lawrence Grier at Morris Dibben Chandlers Ford was the best estate agent I have ever come across, due to his hard work and commitment to helping us move in as quick as possible. He would contact us as soon as he had an update with very clear communication. Thanks to Lawrence, our minds felt at ease, knowing that he is doing everything he can on the days he was working to help us move in. We would highly recommend Morris Dibben, especially Chandler's Ford branch and we will definitely be buying a place through them again!PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 31 August 2021

★★★★★ 1/5

Trustpilot

I would never use this agent again.

I would never use this agent again. At offer stage I was explicitly told that the buyer’s deposit had been “verified by the solicitor.” That assurance was material to my decision to accept the offer. It later became clear that no verification had taken place at all. The agent had simply asked the buyer’s solicitor what the client said he expected to receive, and this was relayed to me as “verification.” In reality, the deposit depended entirely on a third party refinancing, with no proof of funds, no confirmed timescale, and no independent confirmation. This was never properly disclosed to me. Unsurprisingly, the transaction then dragged on for seven months, with repeated delays caused by the buyer’s inability to access those funds. When I raised this issue after completion, the agent refused to accept any responsibility, denied that their representation was misleading, and immediately threatened legal action for the full commission rather than engaging constructively with the complaint. I fully accept that commission is contractually due on completion. However, basic accuracy and transparency at offer stage are fundamental to an estate agent’s side of the contract. In my case, inaccurate information was given, material risks were not disclosed, and the consequences fell entirely on me as the seller. Based on my experience: • buyer finances were not properly checked • key information was presented inaccurately • complaints were handled defensively rather than fairly Proceed with caution.

Tim · 12 January 2026

★★★★★ 5/5

Google

Jamie has been outstanding. Gone far beyond what was expected and played the role of an estate agent perfectly.

Warren · 11 June 2025

★★★★★ 4/5

Google

Professional service throughout, good communication from the team to myself and also during negotiations with buyer. Local market conditions seemed to downturn around the time the property was listed, so unfortunately the originally anticipated sale price was a little too ambitious, however the team were very proactive in finding potential buyers and getting the sale over the line. Would recommend

Tom · 26 August 2025

★★★★★ 4/5

Trustpilot

I recently used the services of Morris…

I recently used the services of Morris Dibben and had an great experience so far. I would like to thank to Matt and Lauren( Mortgage Advisor and assistant manager) for their incredible support throughout the process. They are always patient, responsive, and polite Its been pleasure to wait for my future property. Highly recommend them 👍

Hoang · 26 March 2025

★★★★★ 5/5

Google

Talitha at Morris Dibben was a pleasure to work with when my partner and I were looking to rent together. The whole process ran so smoothly and she kept us up to date at all times. Service I have previously had from letting agents has not been great and I found myself chasing them a lot of the time, but Talitha was very organised, friendly and helpful. We will definitely use them again in the future. Thanks again! :)

Kia · 18 June 2020

★★★★★ 5/5

Google

Jamie and the team were a pleasure to deal with and helped us to complete within 7-8 weeks. Couldn't recommend more highly.

Liam · 29 March 2025

★★★★★ 5/5

Google

Despite knowing that we were not intending to sell at the moment, Ash, the branch manager was happy to offer us a free valuation. He was very pleasant and took a good deal of time to value the house and talk to us. We were very impressed with the background preparation that he had done and the helpful information that he gave us. An excellent service for which we were very grateful. We would recommend him and the firm to anyone without reservation.

Christine · 26 October 2024

★★★★★ 5/5

Google

Brilliant Customer Service. Jamie provided timely and frequent communication and he went above and beyond in terms of organising visits to the property. Both Jamie and Jimmy were very helpful and knowledgeable. Thank you both for all your assistance. Lisa and Tom

Tom · 17 April 2024

★★★★★ 5/5

Google

Being first time home renters in the UK, Matthew and Talitha made the whole process easy and streamlined. Their professional approach and detailed explanations of all the queries (Since we were new to the UK) made us feel comfortable. Their …

Christy · 17 April 2024

★★★★★ 5/5

Google

Thanks to Matthew and Talitha for a well-chosen housing option that we liked from the very first viewing, it was a pleasure to work with you, you are true professionals, when we buy our first house, we will also come to you. Special thanks for the gift on the first day of moving :)

ILLIA · 18 June 2023

★★★★★ 1/5

Trustpilot

Appalling non existent service

Appalling non existent service, trying to put in an offer on a property they have for sale, left 3 telephone messages and 2 emails, that’s a week with no reply. DO NOT USE THIS COMPANY

Matthew · 7 September 2026

★★★★★ 5/5

Google

Talitha provides a very professional and friendly service. She found a new tenant within days of instructing her. We are abroad at the moment and we left her to sort out a painter and decorator and she also managed to get a replacement carpet fitted at a very very competitive price and in super quick time. We would highly recommend.

Emma · 17 April 2025

★★★★★ 5/5

Google

Excellent service and helpful partners to work with. The main reason I am with Morris Dibben though is because of Matt Brown. Matt has always been excellent whether it be his speed of finding a new tenant, resolving any change of tenancy matters or generally getting an update on the local market. Matt is honest and trustworthy and definitely someone I would stick with whichever agency he moves to.

Leo · 18 June 2020

★★★★★ 5/5

Google

Very helpful even with a property that wasn't easy to sell. Particular thanks to Jamie for his efforts and for keeping me updated throughout.

Nick · 26 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs...

An absolutely dreadful company. I would happily give them a minus rating if it was possible. Happily left us with a malfunctioning boiler for over 18 months, meaning the heating was either fully on or fully off, & no hot water whatsoever except from the electric shower. It took a formal complaint to their head office & the threat of legal action for the boiler to finally be replaced - 18 months & one day after it was first reported to them. And that wasn't a one-off... The metal garden shed blew over & it took them a staggering 3 months, endless chasing & including it in the complaint to head office to have it sorted out. They don't care one jot about tenants & are only their to serve the landlords they take their commission from. Zero care, zero compassion, zero interest. An absolute disgrace. I would rather be homeless than use this company again. Use them at your own risk, but you have been warned...

We · 28 July 2025

★★★★★ 5/5

Google

Happy with their professional services. We dealt with Jamie usually and we found them very helpful. Happy to recommend to anyone

Adriana · 26 October 2024

★★★★★ 5/5

Google

The service has been outstanding. Special thanks to Jamie, who was really helpful in finalising our dream. Being a first-time buyer, we were somewhat anxious about the procedure, but everything went without a hitch. I have no hesitation in recommending. Thanks to the entire team......

Meenu · 18 June 2023

★★★★★ 5/5

Google

I have used the letting service via Matthew at Morris Dibben on numerous occasions and have always found Matthew and the team very helpful and professional. They will answer any queries be it from a first time landlord up to more experienced ones in a professional manner. Tenants that they have recommended have always been excellent.PositiveResponsiveness, Quality, Professionalism

David · 18 June 2021

★★★★★ 1/5

Trustpilot

Awful communication

Really unprofessional staff. Absolutely no communication, did not have the courtesy to let us know our offer had been rejected if they even passed it onto the seller at all. Staff have been rude and dismissive and we will be avoiding at all costs as we continue our property search. Awful customer service compared to every other estate agents we have used over the last few months of our journey.

Richard · 17 September 2025

★★★★★ 5/5

Google

Matt Brown has been the best letting agent I have known. This is the second property for which he has helped me find a great tenant, and I can not recommend him highly enough! He is calm, realistic, honest and well organised. He is well supported by Talitha, and probably others I didn’t meet. Thanks Matt, keep up the good work!

Lynne · 18 June 2020

★★★★★ 5/5

Trustpilot

We were shown a property today by Oli…

We were shown a property today by Oli Hilditch. He was very professional, gave us some helpful information regarding the property. My mother is disabled and so slow moving however there was no rushing us which was much appreciated by my mother.

Karen · 13 May 2026

★★★★★ 4/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with Amelia,Anais ,Liam From the start, they were incredibly helpful, responsive, and professional throughout the entire process. They made everything smooth and easy, and I truly appreciate their honesty and transparency. Thanks to them and other worker that I forgot their name I apologise because you I found a great place that fits all my needs. I highly recommend morris Dibben to anyone looking for housing they genuinely care and go the extra mile. Abdirizak Mohamed.

Abdirizak · 3 May 2025