Trusted Agent profile · Chaddesden

Hannells Estate Agents Chaddesden reviews

4.8

★★★★★ Excellent

288 reviews across 1 platform

513-515 Nottingham 513-515513-515Nottingham Road, Chaddesden, DE21 6LZ

Hannells Estate Agents's office in Chaddesden, at 513-515 Nottingham 513-515513-515Nottingham Road, is rated 4.8 out of 5 across 288 reviews on 1 platform, including 288 Google reviews rated 4.8.

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4.8 / 5

288

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chaddesden office, from every platform, shown as written. First names only.

5/5

Google

Aimee has been really helpful so far with my purchase through Hannells - she has also been really patient and consistent. Thank you!

Sophie · 10 October 2022

Agent replied · 7 July 2023

Hi Sophie! Thank you so much for leaving such a brilliant review for Aimee and the team at Chaddesden - she'll be really pleased when she sees this! 🙌 We wish you all the best in your new home and hope you create many happy memories there! Thanks again and we hope we can be of further assistance to you in the future! Regards, Hannells, Aimee and the team at Chaddesden.

5/5

Google

Amanda and Sarah were amazing at pushing through a difficult sale. I would definitely recommend hannells.

Meghan · 8 May 2023

Agent replied · 7 July 2023

Hi Meghan! Thanks for taking the time to leave such a positive review of your moving experience with Amanda, Sarah and the rest of the team at the Chaddesden branch! 🙌 The two ladies you mention will be particularly pleased to see your comments as it really does make their day to see feedback like this! On behalf of the whole team here, we wish you many happy new memories in your new home and hope that we can be of service to you again in the future! All the best, Hannells ❤🏡 A Moving Experience...

5/5

Google

I’ve recently completed on a property being sold by Hannells Chaddesden. All interactions from viewing, purchasing through to completion have been handled professionally and efficiently. Mya especially was very helpful. This would make me seriously consider Hannells for selling my property in the future.

Nathan · 26 July 2024

Agent replied · 25 August 2024

Hi Nathan! Thank you for your positive feedback on your moving experience with Mya and the Chaddesden team. We're delighted to hear that your journey from viewing to completion was handled professionally and efficiently! Mya is especially pleased to know that her assistance was helpful to you. Your kind words mean a lot to us and we're so pleased to hear that you'd consider Hannells for your future property needs. On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

1/5

Google

The guy who owns this company is a disgrace.. rude, superiority complex and drives his Porsche like a lunatic. I'll just add that these comments are based on my experience when viewing a property marketed by Hannells and my dealings with other employees were perfectly satisfactory. In light of your request to consider removing the review, I'd be happy to do so if Mr Brain sends me a written apology for wasting my time re the house viewing.

Simon · 7 July 2021

Agent replied · 7 July 2023

Hi Simon, These reviews are for the service provided by our Chaddesden branch, where there's a team of very hard-working people who put a tremendous amount of effort into providing great results for customers. You may feel differently, but we don't feel it's the place to voice your personal issues with the owner of the company. Those issues are between you and him, not with the Chaddesden team, who will all be affected by your 1 star review. If you've had a bad experience as a customer of Hannells, then fair enough - but from your comments, that doesn't seem to be the case. If you have a personal issue that you would like to raise with the owner, please email enquiries@hannells.co.uk and we'll be happy to send you his contact details. And we respectfully ask that you consider removing your review about the Chaddesden team who seem to have done no wrong in this situation. Thank you and wishing you and your family a Merry Christmas! Hannells. Edit: In response to your additional comments Simon, we're sorry that you experienced this whilst viewing a property with Hannells. We'll make sure these comments are seen and hope that your next experience with Hannells is a far more positive one.

5/5

Google

Very professional Estate Agents. Quick to respond to any questions and constantly keeping in touch. Have made purchasing a property very smooth and easy thanks to Mya, Natalie and the team.

Ben · 27 April 2024

4/5

Google

Staff were lovely. The process can be confusing in the sense that it was driven by what we wanted and unfortunately the industry since COVID felt quite changed to us, so we wanted to know what Hannells would suggest. Other than that slight lack of direction a very smooth process so far, and good photos on the ads too, thank you.

Joanna · 8 May 2023

Agent replied · 7 July 2023

Hi Joanna, Thank you for your honest review of your moving experience with Michelle and the team at Chaddesden! Whilst there's some really positive comments in there, which the team will be delighted to see - there's also some useful feedback that we'll be making sure we take heed of. And whilst your property is now sold, your journey with Hannells is still not yet complete so if at any time throughout the conveyancing process there is anything you would like to speak to us about or that you're not quite clear on, please feel free to get in touch at any time as we're here to help! On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we hope that the final weeks up to completion are just as smooth as the rest of your experience so far! All the best, Hannells ❤🏡 A Moving Experience...

5/5

Google

Great service and unlike other estate agents we've used they're always available and Michelle has been exceptionally helpful.

Thomas · 9 November 2022

Agent replied · 7 July 2023

Hi Thomas! Thank you for taking the time to leave such a positive review of your moving experience with Hannells - we do like to think that we're different to everyone else! Michelle and the team will be delighted when they see your comments 🙌 Thanks again and we hope that we can be of service to you again in the future! All the best, Hannells ❤🏡

5/5

Google

We have dealt with the Alvaston and Chaddesden office and so far they have been really really helpful! Especially George, Eliza, Aimee and Michelle. We haven't yet completed but I'm sure the great service will carry on till the end, and I would certainly recommend this firm from a buyers perspective at least.

Bryony · 7 July 2022

5/5

Google

We definitely made the right choice in choosing Hannels Chaddesden to market our house which has been such a smooth effortless process with them in getting our house to sold subject to contract. Many thanks to all the team and specially to Michele who has kept in close contact with us throughout the process and Jo. A very professional supportive branch of Hannels.

A · 7 February 2023

Agent replied · 7 July 2023

Hi A S! Thank you so much for your brilliant comments and 5-star rating of your moving experience with Michelle and the team at Chaddesden! Our support and professionalism are two things that we pride ourselves on so the team will be really pleased that you mentioned that. We're very glad that you chose us to market your property too - thank you, and we hope we can be of service to you again in the future! 🙌 All the best, Hannells ❤🏡

1/5

Google

Appalling service with no considering to trading ethics. Booked to view a property, provided appointment in 2 days time. On the day received contact from Hannells to say viewing would have to be re-arranged due to unforseen circumstances. Provided next appointment 3 days later. On the day of the appointment I called the office to request epc to be emailed over, received within minutes, told best of luck with viewing. Viewing time 2pm, recieve call at 1.20pm to be told vendor has accepted an offer and property is off the market. I appreciate vendor has every right to accept an offer on the table, but get the feeling that potential buyers are being delayed to view properties to favour others. This is not the first time this has happened with Hannells.

Bash · 27 February 2024

5/5

Google

Since looking for a property in the Spondon area, Hannells were the only Estate Agency to follow up viewings and suggest other properties I may be interested in which when you live out of the area is extremely useful. Michelle at the Chaddeston branch has been extremely helpful and has kept me updated on how my search progresses.

Marilyn · 7 June 2023

Agent replied · 7 July 2023

Hi Marilyn! Thank you for leaving such a brilliant review of your moving experience with Michelle and the rest of the Chaddesden team! 🙌 We often have to deal with other local estate agents and know how much better we are, but it just makes it SO much better when we hear it from our customers too! The team at Chaddesden will be delighted with your comments as they really do pride themselves on their customer service! Thanks again for a full "5 out of 5 star" score and on behalf of the whole team here at Hannells, we hope we can help you to find the perfect property for you and look forward to being a part of an exciting new chapter for you! All the best, Hannells ❤🏡

5/5

Google

We mainly dealt with Michelle in office and Lorna and George did our viewings. They are all lovely, professional, friendly and knowledgeable. They were able to get us in to view properties quickly and around our schedule. They were all a pleasure to deal with and made the process as simple as possible. Thanks allPositiveResponsiveness, Quality, Professionalism

Kayleigh · 26 August 2021

5/5

Google

Fabulous service by Hannells. Despite our situation being very complicated, the professionalism and friendliness that we received to help us through the process was second to none. Sincere thanks to all at Hannells.

Stuart · 27 October 2024

Agent replied · 10 November 2024

Hi Stuart! Thank you so much for taking the time to leave such a wonderful review of your moving experience with Michelle and the Chaddesden team. We're really pleased to see that despite it being a complicated situation, you felt they were professional and friendly, with a service that was second to none. The team there really do pride themselves on their service and results for their customers so they'll be delighted to see your comments. On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Google

Excellent service from sales team. Lorna Nicholas has been marvellous.

Dawn · 8 May 2023

Agent replied · 7 July 2023

Hi Dawn! Thank you for leaving such a positive review of your moving experience with Lorna and the team at Chaddesden! 🙌 Lorna in particular will be really pleased when she sees your comments as she prides herself on providing an excellent service to all of her customers! On behalf of the whole team here, thank you for your custom and we hope that we can be of (excellent!) service to you again in the future! All the best, Hannells ❤🏡 A Moving Experience...

5/5

Google

Great service.Highly recommended.

LIANNE · 15 October 2025

Agent replied · 15 April 2026

Hi Lianne! Thank you for your review of your moving experience with Aimee and the Chaddesden team. We're pleased to see that you felt you received a great service, and that you'd highly recommend them. They pride themselves on delivering great results and will be delighted to see your comments. On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can be of service to you again in the future when it's time for your next move! All the best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

5/5

Google

Hannells have been excellent throughout the whole process from valuation, to photography, arranging viewings and to point of sale. They have kept me updated from start to finish. I would 100% recommend them if you are selling your home. Thank you to all the staff involved. Great service.

Lisa · 26 December 2023

Agent replied · 25 August 2024

Hi Lisa! Wow! 🤩 What a brilliant review. THANK YOU so much for taking the time to share such positive feedback about your moving experience with Michelle and the rest of the Chaddesden team 🙌 We couldn't have said it any better ourselves and we're delighted that you'd recommend us to anyone else who is thinking of selling their property! 😊 On behalf of the whole team here, thank you for trusting Hannells with the sale of your property, we wish you many happy memories in your new home and we hope that we can be of service to you again when it's time for the next one! 😉 All the best, Hannells - A Moving Experience... ❤🏡

5/5

Google

Absolutely delighted with the service from Hannells Chaddesden so far. It has been a very difficult time for me having to sell my parents home but from the very first visit from Jo, my sale has been handled with care and consideration of the circumstances. All of the staff I have spoken to are lovely and have been excellent on keeping me updated with progress of viewings etc. I would highly recommend Hannells Chaddesden.

Julie · 27 April 2024

5/5

Google

Absolutely delighted with the service from Hannells Chaddesden so far. It has been a very difficult time for me having to sell my parents home but from the very first visit from Jo, my sale has been handled with care and consideration of the circumstances. All of the staff I have spoken to are lovely and have been excellent on keeping me updated with progress of viewings etc. I would highly recommend Hannells Chaddesden.

Julie · 27 April 2024

5/5

Google

Excellent experience, very happy with selling and buying to date, would recommend. From valuation with Jo, things have moved swiftly and so far smoothly with sale and purchase of a new property. Can't thank Jo, Aimee, Lorna and all the Chaddesden team enough for their help and patience with sale, viewings and future purchase

Janet · 13 July 2023

Agent replied · 27 July 2023

Hi Janet! Thank you so much for taking the time to leave such a positive review of your moving experience so far with Jo, Aimee, Lorna and the rest of the Chaddesden team! 😍 They really do pride themselves on delivering excellent service and being the best at what they do so it really makes their day and is the icing on the cake when they see comments from happy customers like this! On behalf of the whole team at Hannells, thank you for your kind words, thank you for your custom and we hope that you get moved in soon and start an exciting new chapter! 📖 All the best, Hannells ❤🏡

5/5

Google

They have been very supportive throughout the process and friendly an informative as the sale has gone along.

John · 15 April 2025

Agent replied · 15 April 2026

Hi John! Thank you for your feedback of your moving experience with Michelle and the … More

5/5

Google

I have used Hannells estate agents before and recently again they are very good very and professional. i have used both Chaddesden & chellaston branch and they both are amazing.Best estate agents in derby. Could not ask for anyone better michelle, Richard,clare they all are amazing 🙏 …

Satnam · 3 December 2023

Agent replied · 2 January 2024

Hi Satnam! Wow! 🤩 That's amazing feedback - thank you so much for taking the time to leave such a positive review of your moving experiences with Michelle, Richard, Clare and the rest of the teams at our Chellaston and Chaddesden branches! The whole team here prides themselves on being the best at what they do so to see you describe them as amazing, and the best in Derby - well, that'll make their day! 🙌 On behalf of us all at Hannells, thank you for your repeat business and we hope that we can be of service to you again in the future! All the best, Hannells ❤🎅

5/5

Google

My daughter recommended Hannell’s in Chaddesden to me.....brilliant professional sales staff and kept me updated at all times...thank you...PositiveResponsiveness, Quality, Professionalism, Value

Martin · 26 August 2021

Agent replied · 7 July 2023

Hi Martin! Thank you for your wonderful feedback and for taking the time to leave a five star review for our Chaddesden branch. Michelle and the team will be delighted when they see this, it really makes their day to see such great feedback! On behalf of the whole team here at Hannells, thank you for your custom (and to your Daughter who clearly has great taste in estate agents!) and we hope that we can serve you again some day! All the best Hannells.

5/5

Google

Aimee, Michelle and Lorna were exceptionally friendly and helpful throughout the house buying process. As first time buyers, this can be a tad overwhelming but I must thank the team for their patience and expertise in explaining the process and being there for every step along the way.

Jamey · 7 July 2022

5/5

Google

Highly recommend Hannells. From the first meeting they were all professional and very friendly. They remained in regular contact and always acted in our best interest. So glad we chose them :)

Kate · 24 September 2024

Agent replied · 24 October 2024

Hi Kate! Thank you for taking the time to leave such a fantastic review of your moving experience with Michelle and the Chaddesden team. We're really pleased to see that you found them all professional, friendly, always in contact and always acting in your best interest. The team there pride themselves on all of the above so they'll be delighted to see these things highlighted in your comments. On behalf of the whole team here, thank you for your recommendation and we're so glad you chose us too! Thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

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