Every review we hold for the Chaddesden office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleMy mind is truly boggled by all the glowing reviews Hannells Chaddesden has received on Google as my own experience was far from it.
My review is based on my own personal opinion and experience, I'm confident that Hannells will post a response somehow defending their service but my hope is if at least one person reads this and second guesses using Hannells for their needs then this will be worth it.
My Brother and myself found ourselves in the position of having to sell our recently passed Mum's house and chose Hannells due to reputation and proximity. Neither my brother or myself live in the UK at this point so we hoped we would find someone who would help us through a traumatic time and understand that our situation was unique.
From the beginning it seemed normal and a relatively good start ( I personally thought the photo's they took of the house were a low standard ), the house did sell fairly quickly and thats when the problems began.
The biggest issue we found with Hannells is communication, they're terrible at it. All I asked from the very beginning is that due to time differences ( I live in the US ) and geography that any communications from Hannells would include both myself and my brother.
I very quickly found that to not be the case and was relying on pushing to get quick answers to questions that I had and not have to bug my brother constantly, even after specifically asking to ensure i was on all Communications by email , they constantly dropped the ball to the point where I called the Branch Manager ( From the USA to the UK which was inconvenient ) Michelle and just asked for consistent communication, and was told " we can't promise that" !!
It's EMAIL !!! I'm not asking to re-write legislation. I'm asking that if there is anything pertaining to the sale of our house that the employee sending the email make sure to include both parties on the email, she told me they would "Try their best" but couldn't guarantee !! Also I quickly find that they screen their calls and it's very hard to get hold of someone if you want a quick answer. You generally speaking have to leave a message and hope you get a quick call back.
There were many other issues mostly coming down to communication that could have been handled much better, Google only allow me so much space to write so if anyone wants a detailed account of how Hannells failed to handle this transaction professionally and efficiently they're welcome to contact me directly through here.
This would be a one star review, but the house ultimately did sell, albeit with many last minute wrinkles that partly could have been handled better by Hannells and some that admittedly were out of their control. In fact my Brother happened to be home when the buyer came to see the house so really Hannells can't get credit for the sale, my brother was the one who "Sold the house"
If I can sum it up. If you live local and are able to actually go to the office you'll probably be fine. If you have any situation that's considered " out of the ordinary / unique " such as our situation....maybe investigate a different company and possibly get your expectations out there ahead of time and ensure they're met.
Martin · 14 March 2025
Agent replied · 11 September 2025
Hi Martin,
Thank you for taking the time to share your feedback.
While we’re pleased that the sale was successfully completed, we’re sorry to hear that your experience did not meet your expectations. Our team always strives to provide the best possible service, as reflected in the hundreds of genuine five-star reviews we’ve received, many of which highlight our commitment to communication.
Thank you for choosing Hannells for the sale of the property. We wish both you and your brother all the best for the future.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleWe're first time buyers and have bought a property being listed via Hannels. We ended up working with Lorna who booked us in a fair few viewings, managing to even get us a couple within a day or so of enquiry, facilitated the negotiation and has been prompt with responses when questions have been asked.
We can't ask any more than that, we had very little idea what we were doing so a little hand holding was needed which we've really appreciated. Thanks Lorna!
Charlie · 14 March 2025
Agent replied · 2 May 2025
Hi Charlie!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Lorna and the Chaddesden team.
We're pleased to see that Lorna has been helpful in getting viewings booked for you and that she's been prompt in responding whenever you've asked any questions. The whole team there pride themselves on delivering a great service and Lorna in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive review and we hope that we can be a part of helping your to find your perfect first home!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleWe would like to say how happy we have been with the service we have received from the staff at Hannells Chaddesden. From the initial conversation , to the valuation, advertising our property, arranging viewings to the sale of our property. On the market 10 days, 9 viewings and 4 offers !! We couldn't of asked for anything better. Many thanks to Michelle, Nicola, Lorna and everyone else who had a conversation with us.
We would 100% recommend. 😁
Dawn · 12 February 2025
Agent replied · 11 September 2025
Hi Dawn!
Thank you so much for your fantastic feedback of your moving experience with Michelle, Nicola, Lorna and the Chaddesden team!
We’re delighted to hear that you had such a positive experience with the team at our Chaddesden branch. From the initial conversation to the sale of your property, it’s great to know that everything was handled smoothly and efficiently. Selling in just 10 days with multiple offers is an incredible result!
A special thank you for mentioning Michelle, Nicola, Lorna, and the rest of the team, they’ll be thrilled to know their efforts made such a difference. Your 100% recommendation means a lot to us!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleVery professional and friendly staff. So helpful. Jessica Betts has been very understanding and patient with the early forms and documentation required. And the communication via email and phone has been great. Feel I’m in very safe hands. Many thanks.
Eleanor · 15 March 2026
Agent replied · 15 April 2026
Hi Eleanor!
Thank you for your review of your moving experience with Jess and the Chaddesden team.
We're pleased to see that you found them to be professional, friendly and that Jess has been very understanding and patient. The team pride themselves on delivering a top service and Jess in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you are looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleSpecial shout out to Lorna, dealt with Lorna for buying a property and also selling a property of my mums, very kind and understanding. Helpful and professional. We have used hannels in littleover, chaddessden, allestree and Alvaston and have been impressed with the work carried out by everyone. 3 properties sold within 3 weeks
Emma · 15 April 2025
Agent replied · 15 April 2026
Hi Emma!
Thank you for your fantastic feedback of your moving experience with Lorna and … More
★★★★★ 5/5
GoogleAmazing!! All staff have been very thoughtful and kind both in allestree and in chaddessden branch. Selling my grandads house and my mums house, grandad having to move due to palliative care and mum down sizeing after losing husband. Every member of staff have been so kind and thoughtful in the process. Both properties sold very quick.less than 4 weeks for both. Hannels could not of done more if they tried! Will be using when sell my house! Special thanks to Bonnie in allestree who my grandad was very grateful for when showing potential buyers around and the care shown to him and his house and Lorna in chaddesden for her care and understanding to mum and myself.
Emma · 27 February 2024
Agent replied · 25 August 2024
Hi Emma!
Thank you SO much for taking the time to leave such an amazing review of your moving experience with Lorna, Bonnie and the rest of the team at the Chaddesden 🙌
The team there really do pride themselves on going above and beyond for their customers so to see this highlighted in your comments will really make their day!
We're delighted to hear that not only were we able to sell both properties quickly, but that we were able to be of assistance during what must be an incredibly tough and emotional time for you and your family.
On behalf of the whole team here at Hannells, thank you for trusting us with the sale of both properties and we look forward to being of service to you in the future when you decide that it's time to move!
Thank you again for such kind words, and all the best to you and yours! ❤
Regards
Team Hannells
A Moving Experience...
❤🏡
★★★★★ 5/5
Googlegreat contact on property, kept hold of my details and let me know asap a property had come back on the market. Viewed and had accepted offer within 48hrs (exc wknd). Then swift communication in the start of follow up process. Aimee has been very efficient - thank you!
Charlotte · 15 April 2025
Agent replied · 15 April 2026
Hi Charlotte!
Thank you for your wonderful feedback of your moving experience with Aimee and … More
★★★★★ 5/5
GoogleMy experience of Hannells in Chaddesden has been absolutely positive from my first initial approach requesting information about selling my 92 year old aunt's bungalow to the present time of moving into completion of sale. I was greeted warmly and had explained to me the whole process involved in a very professional and knowledgeable manner. The valuation was equally positive. Throughout the continuing experience i have received really good informative communications regarding viewing and feedback from staff who have excellent customer service skills and know their subject! My particular contact has been Mya who has kept me updated every step of the way. I have also had communications from Lorna. Both assets to Hannells. What starts out as a daunting journey is made easy every step of the way by a skilled team of people. I couldn;t recomment them highly enough
Cherry · 12 November 2023
Agent replied · 25 August 2024
Hi Cherry Tree Hill Primary School!
Wow - we're speechless, what an incredible review. Thank you so much for taking the time to leave such amazing feedback about your moving experience with Lorna, Mya and the rest of the Chaddesden team! 😊
The whole team were delighted when they saw your comments as they all pride themselves on the being professional, knowledgeable - but friendly at the same time so to see this highlighted in your comments really made their day! 😁
On behalf of the whole Hannells family here, thank you for trusting us with the sale of your property and we hope that we can one day be of service to you again!
All the best,
Team Hannells!
Hannells - A Moving Experience...
♥🏡
★★★★★ 5/5
GoogleExcellent Service from Hannells,Chaddesden
Michelle Tinson was professional, knowledgeable, and always available to help. The process was smooth, stress-free, and handled with great care. Communication was excellent, and she went above and beyond to secure a great deal. Highly recommend Michelle Tinson and Hannells for outstanding service!
Sandun · 14 March 2025
Agent replied · 11 September 2025
Hi Sandun!
Thank you for your fantastic feedback about your moving experience with Michelle and the Chaddesden team!
We're pleased to hear that Michelle provided such professional and knowledgeable support, making the process smooth and stress-free for you. It’s great to know her dedication and communication made a real difference. Your recommendation means a lot, and Michelle will be delighted to see your comments.
On behalf of the whole team here at Hannells, thank you for your positive review and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleI had an excellent service from the staff at Hannells. They were extremely helpful and professional especially Aimee and Lorna.
Very good communication, suggested an achievable sales value and got a SSTC within a very short time. I'm very happy with the service that I have received. I would highly recommend this Estate Agents.
Keith · 3 December 2024
Agent replied · 8 December 2024
Hi Keith!
Thank you for your wonderful feedback of your moving experience with Aimee, Lorna and the Chaddesden team!
We’re delighted to hear that you received excellent service from the team, especially Aimee and Lorna. Their professionalism, helpfulness, and clear communication clearly made a positive impact, and it’s fantastic to know they helped secure a Sold Subject to Contract in such a short time.
Your recommendation means a lot to us, and we’re so pleased you’re happy with the service you received. Thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleWe are selling our home with Hannells Chaddesden, who have provided us with exceptional service. Couldnt recommend highly enough. Support from the whole team, but especially Aimee, has been wonderful. They give honest support and advice, which given recent changes to the housing market was exactly what we needed given we've never sold a home before. We moved to Hannells from another agent, and feel we've received top class support. Nothing is too much trouble, always professional and they know their local housing market really well.
Rachel · 7 June 2023
Agent replied · 7 July 2023
Hi Rachel!
Wow, what an amazing review! 🤩 Thank you SO much for taking the time to leave such a glowing summary of your moving experience with Aimee and the rest of the Chaddesden team! 🙌
The whole team there, including Aimee, pride themselves on their professionalism and support & advice they provide to customers so to see that you've mentioned this in your review will really make their day.
And we're delighted that we were able to turnaround what didn't start out in such a positive way with your original agent, it happens quite often!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we hope that we can be of service to you again in the future!
All the best,
Hannells
❤🏡
★★★★★ 5/5
GoogleMy husband and I had a couple of viewings with Hannells in Derby. The agent was very professional and knowledgeable, did not rush us through the viewings and answered all our questions. Shortly after the viewings we were approached by the sales negotiator who asked us if we would like to make an offer on the property we liked. Lorna was very skilled as a sales negotiator and is able to work well with a client to secure a sale. Throughout the offer negotiation process, Lorna has shown great communication skills and customer care and I would highly recommend her and the team at Hannells Chaddesden branch.
Sesek · 8 May 2023
Agent replied · 7 July 2023
Hi Sesek!
WOW! What an AMAZING review of your moving experience with Lorna and the rest of the team at Chaddesden! 🙌
The team there really do pride themselves on their customer service and delivering good ol' fashioned estate agency the way it should be done so they'll be absolutely delighted when they see your comments - especially Lorna!
On behalf of the whole team here at Hannells, we wish you the best of luck with your purchase and hope you make many happy new memories in what will soon be your new home!
All the best,
Hannells
❤🏡
★★★★★ 5/5
GoogleHannells Estate Agents have been thoroughly professional in assisting me sell a property in Chaddesden, Derby. They have turned up on time to every appointment, responded promptly to every query and kept me informed every step of the way.
Their well written and honest property brochure was produced exceptionally quickly and well marketed - the property was under offer within a couple of days. I would certainly recommend Hannels to anyone wishing to sell in the area.
Andrew · 9 March 2023
Agent replied · 7 July 2023
Wow Andrew! 🤩 What an amazing review of your moving experience with the Hannells team at Chaddesden. We pride ourselves on our professionalism and it makes a big difference for the team to know that it's appreciated! Thank you so much for taking the time to write such a positive review and we're delighted that you'd be happy to recommend the team to anyone else thinking of selling! On behalf of the whole team here, thank you for your custom and all the best with the rest of your sale! Regards, Hannells ❤🏡
★★★★★ 5/5
GoogleHad a great experience buying our first home. Amazing service, all the team very helpful, professional and friendly. Aimee was amazing, kept us well informed. Chaddesden brach thank you!!
And special thanks for Aimee and Lorna!!
K · 15 April 2025
Agent replied · 15 April 2026
Hi K.V!
Thank you for taking the time to leave such a brilliant review of your moving … More
★★★★★ 5/5
GoogleFrom the get go, the Chaddesden team have been fantastic. The process of marketing our property was made very easy with the local knowledge and expertise of Jo, always followed up with excellent communication with Aimee and Mya in the office. Richard was super pleasant and accommodating when viewing our purchase property too! Top team, fully recommend them.
Nicholas · 27 February 2024
Agent replied · 25 August 2024
Hi Nicholas!
That's amazing! Thank you for taking the time to leave such a positive review of your moving experience with Jo, Aimee, Mya, Richard and the rest of the Chaddesden team! 🙌
They all pride themselves on their knowledge and communication, so they'll be really pleased to see that you've mentioned this in your comments - it really does make a difference when they get to see brilliant feedback like this! 😊
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we hope that we can be of service to you in the future should you decide to move again!
All the best,
Team Hannells
A Moving Experience...
❤🏡
★★★★★ 5/5
GoogleOur journey so far with Hannells has been wonderful. The level of communication is second to none. Aimee has kept us informed of the progress of our house sale. And has been on hand to answer questions. We would absolutely recommend Hannells to sell your home.
Sarah · 24 September 2024
Agent replied · 24 October 2024
Hi Sarah!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Aimee and the Chaddesden team.
We're really pleased to see that your journey with us so far has been wonderful and that you feel the team's communication has been second to none, always being on hand to answer questions. The team take great pride in their customer service so they'll be delighted (Aimee in particular!) to see your comments.
On behalf of the whole team here at Hannells, thank you for your recommendation and thank you for trusting us with the sale of your property!
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleAs a first time buyer Hannells Chad has been absolutely wonderful. The whole process has been explained and I have really felt supported! No grey areas at all!! I cannot thank Aimee enough, she has been so friendly and supportive through the front end process. I will absolutely recommend your services! The whole team has been wonderful and made this such a wonderful experience. Long road ahead but what a great start!!
Ellis · 9 November 2022
Agent replied · 7 July 2023
Ellis, thank you for taking the time to write such a brilliant review of your experience with Hannells! 🙌 It means so much to the team when they get to read feedback like this and we'll make sure it get's passed on to Aimee too 👍
From the whole team here at Hannells, we wish you the best of luck with the rest of your purchase and hope you create many happy memories in your (soon to be) new home!
All the best,
Hannells
★★★★★ 5/5
GoogleWe have just exchanged contracts and have been delighted with Hannells. We needed to sell quickly and we did indeed. In one day! We can truly recommend them. What a great team. From the valuation with Helen, the very efficient photographer, who turned the job round so quickly and got the leaflet published and on Rightmove in 48 hours. Then going through the viewing and sale of our home, Claire was our point of contact and she was amazing. Nothing was too much trouble and she kept us informed every step to our exchange of contracts. Very customer focused during what sometimes is a stressful time.
A great team at Oakwood, even during a very busy period the phone was always answered and query dealt with very efficiently.
Thankyou Hannells Oakwood team. We thoroughly recommend you.PositiveResponsiveness, Quality, Professionalism, Value
Maureen · 26 August 2021
Agent replied · 7 July 2023
Hi Maureen!
Thank you so much for taking the time to write such great feedback for our Oakwood branch!
Amanda and the team there will be delighted when they see this, it really does make their day to see such great comments.
On behalf of the whole team here at Hannells, thank you for your custom and we hope that we can be of service to you again some time in the future.
All the best and stay safe!
Hannells
★★★★★ 5/5
GoogleAimee and the team at Hannells have been fantastic in helping my daughter purchase her first house, a great experience from an amazing team who so obviously care about both sellers and the buyers to ensure the best deal is achieved for both parties, we will 100% be using them again without hesitation.
Adam · 28 January 2024
Agent replied · 25 August 2024
Hi Adam!
Wow! Thank you so much for taking the time to leave such a wonderful review of your (and your daughter's!) moving experience with Aimee and the Chaddesden team so far 🙌
They're a great team, and as you've pointed out in your comments, they really do care about their customers and the work they do so they'll be delighted to see this highlighted in your review 😁
On behalf of the whole team here, we hope that your daughter is looking forward to moving into her very first home and the team will be doing everything they can to make sure that the rest of the purchase goes just as smoothly!
Thank you again for your kind words, and all the best to the both of you!
Team Hannells
A Moving Experience...
❤🏡
★★★★★ 5/5
GoogleI have to give a personal thank you to Lorna at Hannels, who after a traumatic few months for me has really looked after me these past couple of weeks, she could not have been more helpful in my search for a home. A big thank you to Richard also who showed me around the house that I have chosen. You guys are amazing.
Louise · 9 December 2022
Agent replied · 7 July 2023
Hi Louise! Thank you for leaving such a brilliant review of your moving experience with Lorna and the team at Chaddesden. We'll make sure Lorna sees your feedback and she'll be so pleased when she does.
On behalf of the whole team here, we wish you all the best in your new home and hope you create many happy new memories there!
All the best,
Hannells
★★★★★ 1/5
GoogleHere to congratulate the new owner of the house I had my offer accepted for and a damp survey booked in by that same agency. I understand ethics in business may be a thing of a past for some hence will certainly not be coming back.
11Nov24, in response to Benjamin Brain:
Hi Ben,
Many thanks for taking your time addressing my review. I can't argue, I was not impressed by the way that process was handled. The agency's decision along with having 3 of my emails ignored and 2 unreturned phone calls did not leave the best aftertaste. In regards to the survey, I can't really comment on how exactly it was ordered as your colleague's email said 'I have arranged for the damp inspection', hence I have assumed that has been the case. Finally, after having my offer increased, I have never heard back from Hannells. I have however found out from the Rightmove that the property has already been sold to someone else.
Paula · 17 November 2024
Agent replied · 8 December 2024
Hi Paula,
Thank you for sharing your thoughts, and we’re sorry to hear of your disappointment.
To provide some additional context: when you initially submitted your offer, our team clearly explained that proof of funds and identification documents were required to move forward. As part of our standard process, we’re legally obligated to verify these documents before marking any property as sold, and until we receive them, the property remains available to other buyers.
As we did not receive the necessary documentation from you in a timely manner, another buyer was able to provide it and secure the property.
Regarding the damp survey, we would like to clarify that this was arranged independently, and not on our advice. As soon as we became aware of your survey plans, we advised you to cancel it to avoid unnecessary expenses.
We understand that missing out on a property is frustrating. Please rest assured that we handled this process in line with industry regulations and with transparency, and that our actions were both ethical and fair to all parties involved.
Thank you for considering Hannells, and we hope we can help you to find the perfect home soon.
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleWe have sold a few properties with Hannells and they are always professional, friendly and helpful. Special thanks to Lorna.
Rachel · 15 April 2025
Agent replied · 15 April 2026
Hi Rachel!
Thank you for your wonderful feedback of your moving experience with Lorna and … More
★★★★★ 5/5
GoogleAimee has been amazing helping us through the first time buyer process, we arent completed yet however she has been fast at responding to all our queries! Getting through to all office staff on the phones has been very easy!
Becky · 27 May 2024
Agent replied · 25 August 2024
Hi Becky!
Thank you so much for your kind words! We're thrilled to hear that Aimee has been so helpful and responsive during your first-time buying process.
It's great to know that reaching our office staff has been easy for you. We look forward to continuing to assist you through to completion.
On behalf of the whole team here at Hannells, thank you for your custom and we hope that you're looking forward to starting an exciting new chapter in your new home!
All the very best,
Benjamin Brain
Hannells - A Moving Experience...
❤🏡
★★★★★ 5/5
GoogleExcellent, professional service, Lorna kept us updated every step of our ongoing house sale .Cannot fault Hannells and would highly recommend to anyone
(Chaddesden Branch) . Second time using Hannells’s in the sale of my late father’s house.
Many thanks, especially to Lorna !!
Mary and Gary Dowsett
Gary · 27 October 2023
Agent replied · 26 November 2023
Hi Mary & Gary!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Lorna and the rest of the Chaddesden team! 🙌
The whole team there really do pride themselves (especially Lorna!) on delivering an excellent service and they'll be really pleased to know that they've nailed it not just one, but twice for you!
On behalf of the whole team here, thank you for trusting Hannells twice with the sale of your property and we hope that we can be of service to you again in the future!
All the best
Michael & Alison
(Hannells Co-Founders)
❤🏡
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
