Every review we hold for the Chaddesden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRichard, Aimee and Lorna were amazing in our buying experience, being helpful, supportive and clear at each step to guide us through buying our first home.
Conner · 27 October 2023
Agent replied · 26 November 2023
Hi Conner!
Thank you for taking the time to leave such a brilliant review of your moving experience with Rich, Aimee, Lorna and the rest of the Chaddesden branch! 🙌
Being helpful, supportive and clear is exactly what the team there pride themselves on so it'll really make their day to see this highlighted in your comments - it really makes a difference to them to see feedback like this!
On behalf of the whole team here at Hannells, thank you for your custom and we hope you're looking forward to picking up the keys to your new home in the not too distant future!
All the best
Michael & Alison
(Hannells Co-Founders)
❤🏡
★★★★★ 5/5
GoogleHannells go far beyond what I have experienced with other Estate Agents. The whole team are dedicated, friendly and helpful. At every point of contact they are professional and informed. I have no hesitation in giving them a five star review.
Sue · 15 April 2025
Agent replied · 15 April 2026
Hi Sue!
Thank you for your fantastic feedback of your moving experience with Michelle … More
★★★★★ 5/5
GoogleWe bought our onward purchase via Hannells and haven't got a bad thing to say about them - Grace was great, really understanding when we lost our first sale, they made us aware of every step they would need to take but also emphasised with us on the loss of our sale. Grace with some hard work and guidance helped us to secure our original onward purchase and we couldn't be happier, thank you.PositiveResponsiveness, Quality, Professionalism
Ben · 26 August 2021
★★★★★ 5/5
GoogleHad a great experience using Hannells to buy our first home. Lorna was fantastic and kept us well informed throughout the process.
Elise · 27 October 2023
Agent replied · 26 November 2023
Hi Elise!
Thank you for taking the time to leave such a brilliant review of your moving experience with Lorna and the rest of the Chaddesden team.
There's nothing that makes Lorna happier than seeing feedback like this so she'll be delighted when she sees your comments! 🙌
On behalf of the whole team here at Hannells, thank you for your custom and we hope you're enjoying life and making happy memories in your new home!
All the best,
Hannells
❤🏡
★★★★★ 5/5
GoogleWell - I cannot praise Hannells highly enough. Right from the word go I received the highest level of care and attention that you could ask for from an estate agent. They have been honest and open and always call when they say they are going to and follow up on queries promptly. The only reason I am not naming any names in particular is because everyone you speak to in the office is the same - friendly, helpful and reliable.
Thank you…
Claire · 9 November 2022
Agent replied · 7 July 2023
Wow, Claire! 🤩 Thank you so much for leaving such a brilliant review of your experience with the Chaddesden team at Hannells. They'll be SO pleased when they see your feedback - it really does make them smile!
On behalf of the whole team here at Hannells, thanking for choosing to trust us with the sale of your property and we hope we can be of service to you again!
All the best
Hannells
★★★★★ 5/5
GoogleDuring the process of buying our house we found Hannells to be very professional, and showed great knowledge and expertise throughout. Amy was very supportive and always willing to give more as we had a very stressful time with our chosen mortgage advisor. We cannot thank Amy and the Hannells team enough for the hard work, patience and consistency they provided us with. In hindsight knowing what we know now we wished we had chosen Hannells as they have just been brilliant!
Zoe · 8 July 2019
★★★★★ 5/5
GoogleWe put our property on the market with Hannells, and can honestly say they made the process very easy for us, they put us in contact with Mortgage Advice and solicitors to help the process even more. Always kept us up to date with potential buyers and viewings. Definitely recommend.
Lee · 3 October 2024
Agent replied · 24 October 2024
Hi Lee!
Thank you for taking the time to leave such a positive review of your moving experience with Michelle and the Chaddesden team.
We're really pleased to see that you felt the team made the whole process very easy for you and always kept you up to date with potential buyers and viewers. The team their pride themselves on their service and communication so they'll be delighted with your comments - and your recommendation means a lot!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleFirst class, professional and thorough service from all the staff, especially Aimee with whom I had most of my transactions.
Thankyou to you all.
Andrew · 6 July 2023
Agent replied · 7 July 2023
Hi Andrew!
Thank you so much for leaving such a brilliant review of your moving experience with Aimee and the rest of the Chaddesden team! 🙌
It means a lot to the team to see feedback like this and Aimee in particular will be delighted.
On behalf of the whole team here at Hannells, thank you for your custom and we hope we can be of service to you again in the future!
All the best,
Hannells
❤🏡
★★★★★ 5/5
GoogleGreat staff great service wouldn’t go anywhere else
Phil · 15 January 2026
Agent replied · 15 April 2026
Hi Phil!
Thank you for your review of your moving experience with Aimee and the Chaddesden team.
We're pleased to see that you've found the staff to be great and you've been pleased with the service. The team pride themselves on delivering a top service and will be delighted to see that you wouldn't go anywhere else for your property needs.
On behalf of everyone here at Hannells, thanks for the positive feedback and we wish you a Happy New Year!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 1/5
GoogleMy experience with Hannells was cold and extremely frustrating, no one will ever convince me that they earned the money I paid and I would urge you all to avoid them. Believe me I could go into lengthy explanations of why I would never entertain this shop again, but I won't because most of you will use them because you are buying or selling in Chaddesden and think that they are best placed. All I can say is that's the same mistake I made.
I found them argumentative and unhelpful, it generally took days for them to respond to me and in the end the successful sale of my property was due to Rightmove.co.uk and the buyer and I, communicating on Facebook of all places. They don't listen to feedback, accept that they are wrong, or even apologise when they are told by the client that dealing with them was stressful and frustrating. The amount of Hannells staff my property was passed between was incredible leaving you uncertain who you should actually be dealing with and the only traction the sale actually got was when another agent, who hadn't been involved to this point, became involved and started to actually push the solicitors.
I've lived in Chaddesden almost my whole life and purchased a few properties during that time, but this was the first time we had let Hannells get involved. I can honestly say that next time I'm interested in buying a property I will pay much more attention to the mob advertising it as I have no intention of ever being involved with Hannells ever again.
Some of you may take my advice and some may not, if you've had a good experience then leave a review saying that.
I'm doing the same based on the really poor experience that I had - I know Hannells don't listen to their clients and accept honest feedback. At least putting this on here you have the chance to make the choice. Nowadays the fact that an Agent has a local store has nothing to do with their ability to sell your property - most if not all, also advertise on rightmove.co.uk anyway as hardly any traffic will go to their own website anymore.
They say their purpose is to amaze their clients? After dealing with them I'm amazed they're still in business.NegativeResponsiveness, Professionalism, Value
John · 26 August 2022
Agent replied · 7 July 2023
Thank you for leaving a review . As far as Hannells are aware any issues you had with the sale of your property were dealt with when you originally raised them over 12 months ago and a satisfactory conclusion was reached , the sale completed and payment settled.
As the many 5 star reviews on this site suggest our excellent customer service is recognised and something we pride ourselves on, so should there be anything further you wish to discuss regarding the matter we would welcome that you contact us directly at the office so that we can handle this accordingly.
Best regards
Hannells
★★★★★ 5/5
GoogleWe put our house on the market with Hannells and was very impressed with the service we received. They were always very friendly and helpful, answering any queries we had. They kept us up to date on feedback from our viewings. Would certainly recommend.
Lorraine · 1 December 2024
Agent replied · 8 December 2024
Hi Lorraine!
Thank you for your lovely feedback of your moving experience with Michelle and the Chaddesden team.
We’re so pleased to hear that you were impressed with the service you received while selling your house with Hannells. It’s great to know that the team’s friendly and helpful approach, along with regular updates and feedback, made the process easier for you.
Your recommendation means a lot to us, and we’re grateful for your positive feedback.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleBuying a home can be a very stressful time, The team at Hannell's Chellaston went above and beyond to help. Aimee and Michelle have been lovely to work with.
Conner · 9 November 2022
Agent replied · 7 July 2023
Hi Conner! Thank you so much for taking the time to leave such a positive review of your experience with Hannells!
Michelle, Aimee and the rest of the team at Chaddesden will be delighted when they see this as it really makes their day to know that their hard work makes a difference!
Thanks for your custom and we hope we can be of service to you again one day in the future.
From the whole team here at Hannells, we wish you many happy memories in your new home! ❤🏡
All the best,
Michelle, Aimee and the rest of the team at Hannells
★★★★★ 5/5
GoogleWe have been in communication with Hannells for the past few weeks whilst purchasing a property listed with them. From the get go, the staff at Hannells have been personable, kind and attentive with helping us through the process of buying a house as first time buyers. We mainly had communication with Lorna who was incredible. She went above and beyond to keep in regular contact with us regarding the status of the purchase and replied quickly to emails. I would highly recommend Hannells for either purchasing or selling a house. I cannot fault them!
Megan · 7 July 2022
Agent replied · 7 July 2023
WOW Megan! 😍 What an amazing review! Thank you SO much for taking the time to leave such positive feedback about your moving experience with Lorna and the rest of the team at the Chaddesden branch. The whole team pride themselves on their communication and just being friendly and helpful (which we think is pretty rare nowadays!) so they'll be really pleased to see that it's noticed and appreciated! 🙌 On behalf of the whole team here at Hannells, thank you for your custom and we hope that we can be of service to you again in the future! Best of luck with the rest of your purchase and here's to many happy memories in your new home! 🥂 All the best, Hannells ❤🏡
★★★★★ 5/5
GoogleI bought my first home from Hannels and now selling with them. Always really nice friendly and professional people. I was trying purple bricks but house sold within weeks when I went to Hannels.
Stuart · 29 March 2025
Agent replied · 13 August 2025
Hi Stuart!
Thank you for taking the time to leave such a brilliant review of your moving experiences with Aimee and the Chaddesden team!
We're pleased to see that you've always found them to be friendly, professional and we're delighted that we've able to play a part in helping you to buy, and now sell, your first home!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleI live in Canada and selling a house could be a problem.
The team at Hannells Chaddeston have been professional helpful and more than accommodating in helping me with this sale.
The team all seem really kind and willing to help me with any query.
Sue · 27 October 2024
Agent replied · 10 November 2024
Hi Sue!
Thank you so much for taking the time to leave such positive feedback about your moving experience with Michelle and the Chaddesden team.
We're really pleased to see that you've found them to be professional, helpful and willing to help you with every query, especially with you being in Canada! The team there pride themselves on their service and all of the above so they'll be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting Hannells with the sale of your property!
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleLorna at Hannells was amazing, great comms and was a pleasure to deal with, Thank you Lorna!
Steve · 27 September 2023
Agent replied · 26 November 2023
Hi Steve!
Wow! Thank you for leaving such a brilliant review of your moving experience with Lorna and the rest of the team at the Chaddesden branch.
Lorna in particular prides herself on her communication and amazing customer service and she'll absolutely love that you've mentioned her in your review, it'll have made her day! 🙌
On behalf of the whole team here at Hannells, thank you for your custom and we hope that we can be of service to you again in the future!
All the best,
Hannells
♥🏡
★★★★★ 5/5
GoogleSo far delighted with Hannells service and the sale of our house. Thanks Lorna for your help thus far.
Paul · 5 July 2023
Agent replied · 7 July 2023
Hi Paul!
Thank you so much for leaving such a positive review of your moving experience with Lorna and the rest of the Chaddesden team so far! 🙌
They LOVE to see comments like this and you'll have made Lorna's day!
On behalf of the whole team here at Hannells, thank you for trusting us with the sale of your property and good luck with finding a buyer, you're in great hands!
All the best,
Hannells
❤🏡
★★★★★ 1/5
Google“Rude, unprofessional, money-driven, and completely unsupportive, avoid this estate agent at all costs.”
Jannet · 15 October 2025
Agent replied · 15 April 2026
Hi Jannet,
We don’t have any record of having recently dealt with anyone by the name “Jannet Jackson.”
That being said, we’re genuinely sorry to read such comments. Providing a professional, friendly and supportive service is something we place great importance on, and it’s disappointing to hear that your experience hasn’t reflected that.
We’ll continue to work hard on maintaining the high standards of service that so many of our clients have come to expect from us, and which have made us one of Derby’s most trusted estate agents, and hope that your next experience with Hannells is a far more positive one.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleMichelle and Aimee are always helpful, going above and beyond. The phone is always answered quickly with a friendly voice. So far my purchase is made easier by the team
Mikaela · 15 April 2025
Agent replied · 15 April 2026
Hi Mikaela,
Thank you for such a positive review of your moving experience with Michelle, … More
★★★★★ 5/5
GoogleI’m so pleased I entrusted Hannells to sell my property - The team have been thorough, knowledgeable and incredible at providing regular communication, something which when selling a house, is really is appreciated.
A positive customer experience is clearly something which Hannells take very seriously - Their fantastic communication and sheer professionalism is very reassuring. I look forward to continuing the sales process.
Miss · 26 July 2023
Agent replied · 27 July 2023
Hi Miss Wade!
Wow! 🤩 What an incredible review! Thank you SO much for taking the time to leave such a positive review of your moving experience with Michelle and the rest of the team at our Chaddesden branch! 🙌
You're absolutely right with your comments, the whole team there really do pride themselves on their knowledge, their professionalism, their communication and doing whatever they can to make sure that moving is a positive experience for their customers - so they'll be absolutely delighted when they see all of these things highlighted in your review.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property - the team there will be working hard to make sure this experience continues right up to completion - and we hope that we can be of service to you again in the future!
All the best,
Hannells
❤🏡
★★★★★ 5/5
GoogleWe've been with Hannells for a while now. The entire team is just amazing. Professional, friendly, always wanting to help and to find the best options for their client. Recommend!
Ayu · 16 March 2025
Agent replied · 15 April 2026
Hi Ayu!
Thank you so much for taking the time to leave a brilliant review of your moving experiences with Aimee and the Chaddesden team.
We're pleased to see that the service you've received has been amazing and that you've found the team to be professional, friendly and always happy to help.
Your recommendation means a lot and the team will be delighted to see your comments!
On behalf of everyone here at Hannells, thanks again for such a positive review and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
★★★★★ 5/5
GoogleWe are buying a property through this branch and the members of the team we have met and dealt with so far have been excellent. From Richard with viewings, to Lorna with information and offers we have had great service which we are sure will continue through the process with Sarah.
Great communication and a warm welcome, thank you.
Jacqui · 27 October 2023
Agent replied · 26 November 2023
Hi Jacqui!
Wow! 😍 THANK YOU so much for taking the time to leave such a wonderful review of your moving experience with Rich, Lorna, Sarah and the rest of the Chaddesden team.
It'll make their day when they see your comments as they pride themselves on delivering a great service to both our sellers and buyers, and especially their communication - so they'll be really pleased to see that you've mentioned this in your comments.
On behalf of the whole team here, thank you for your custom and we hope you're looking forward to getting moved into your new home in the not too distant future!
All the best,
Hannells.
❤🏡
★★★★★ 5/5
GoogleI want to pass huge thanks onto Lorna and Michelle at Chaddesden Derby branch. Your professionalism and level of communication have been fantastic throughout. Anna & Piotr
Anna · 15 April 2025
Agent replied · 25 December 2024
Hi Anna!
Thank you so much for your wonderful feedback of your moving experience with … More
★★★★★ 5/5
GoogleVery friendly and helpful staff. We're currently half way through selling our house and buying a new one, both done through Hannells. They're always available with updates and advice for both buying and selling. It's a long process due to the nature of the business but made much more simpler and easier thanks to the staff. Hopefully ours completes soon to top off the positivity.
James · 8 May 2023
Agent replied · 7 July 2023
Wow James! 😍 Thank you so much for leaving such a wonderful review of your moving experiences with Lorna and the rest of the Chaddesden team! 🙌
They'll be delighted when they see your comments as the team there really do pride themselves on their customer service and making everything as simple as possible!
On behalf of the whole team here at Hannells, thank you for trusting us with the sale of your property - and good luck with your onward purchase. You're in safe hands!
Wishing you many happy memories in your new home (when you get in there!)
All the best,
Hannells ❤🏡
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
