Trusted Agent profile · Central Bedfordshire
★★★★★
1,792 reviews across 2 platforms
4 Market Square, Leighton Buzzard, LU7 1HA, Central Bedfordshire, LU7 1HA
Connells's office in Central Bedfordshire, at 4 Market Square, is rated 2.2 out of 5 across 1,792 reviews on two platforms, including 193 Google reviews rated 4.7.
Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
5/5
GoogleWe dealt with Michelle (mortgage advisor). Being a first time buyer can be very daunting. She was very patient and advised us through the whole process. Any questions or queries were answered promptly and she made us feel as ease. I would highly recommend.
Many thanks for the fantastic recommendation and 5* review keeley bell. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
5/5
GoogleSophie from Connells Leighton buzzard was so helpful and friendly. She really listened to what we wanted in a first home and checked in with us regularly and called me for an update on our property search. Thanks for all your help.
Thank you for your kind words! It's our pleasure to assist you in finding your first home. We strive for excellent customer service and we're glad to hear that you had a positive experience with Sophie. Good luck with your property search! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
5/5
GoogleWe did not have the most straight forward of sales. However I will say that Phill Appleby and his team went the extra mile in every circumstance to get everything sorted. Due to the nature of our move it was more like the fall of Saigon than moving house. Phill went the extra mile rolled his sleeves up and came to help us move on the day, for which we are extremely grateful. Many thanks to Phill and the team at Connells Leighton Buzzard.
5/5
GoogleI couldn't be happier with the service I have received with Connells and their team. I have used them many times over the years and would t go anywhere else. Sophie is amazing at her job and always kept me informed and up to date during the whole process. I had 3 different viewings on the property I have just bought so I could check things and measure rooms, and each time it was no problem to do so. I wouldnt hesitate to use them for another house purchase and would recommend them to anyone. Thank you!
5/5
GooglePhill and the team at Leighton Buzzard Connells cannot be faulted. From the moment Robbie valued our property, we knew they could be trusted to work their hardest - and that they did. They put the property under offer in less than a week and worked tirelessly through all the conveyancing hurdles, always with a smile and supportive call. If you are thinking of listing your home in Leighton Buzzard - don't bother consulting any other agent. Thank you for such an incredible job, we are now very happy in our forever home thanks to you.
1/5
TrustpilotTime Wasters
I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
5/5
GoogleI have to leave a review for these guys, although totally unrelated to any of the services connells provide! I was in such a stressful situation and on a very tight time limit, I needed some documents photocopied to be post office verified, I tried absolutely everywhere in town nobody was able to help me, I took a risk and went into Connells, it was done within 2 minutes!! No questions asked just done right there and then. I was so so relieved and they have no idea how important it was for me to get that done! The people in there are so so helpful, I can only imagine how helpful they are when it comes to actually using them for renting/buying! THANK YOU!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
3/5
TrustpilotTitle: Mixed Experience with Connells Property and Agent Harriete Ward
Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.
1/5
TrustpilotAvoid!!!!!!!!!!!
Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !
5/5
GoogleAlthough we didn't buy a property in the end through Connells, Matilda's attitude towards us when showing us around was superb. She was attentive to what we were looking for in our home, did not hurry or hassle us, answered any questions that she could and returned with replies when she need to seek more information - very professional all round.
Thank you for taking the time to leave us this amazing 5* review Elizabeth. Kind regards Lucy, Customer Relations.
1/5
TrustpilotFor your sanity, safety, & financial security - STAY CLEAR!
For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!
5/5
GoogleGemma is fantastic! My boyfriend and I encountered many agents whilst looking for our first property, and Gemma by far was our favourite. Every meeting we had, she brought with her all the information you could ask for, she was able to answer every question we had and it was obvious she had done the research. She made a real conscious effort to be on our side, which meant we could trust her judgements throughout the process.
1/5
TrustpilotThey are hard to contact them
Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.
1/5
TrustpilotConnells warndon villages worcester
Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)
5/5
TrustpilotWe were looking to rent and found a…
We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.
5/5
TrustpilotGreat team in Watford Office
Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!
5/5
GoogleI can’t thank the team at connells Leighton buzzard enough, the mortgage advisor Michelle was amazing she went above and beyond to help us with our mortgage, would recommend to any one that needs a mortgage to go to her, the team were amazing too Sophie was great with communication and always giving me updates and knows exactly what she is doing. Thank you all so Much best estate Agents in Leighton buzzard by far.
5/5
GoogleRobbie provided us with great advice even before we listed. Once listed the service continued to be of a high level. Communication was always forthcoming and timely. The conveyancing team, with the EWay app was great and we could see the progress on a weekly basis as well as direct contact with our nominated solicitor. Selling a house has never been so easy, highly recommend Phil, Robbie and team. Thanks everyone for our trouble-free sale.
1/5
TrustpilotTerrible estate agents
Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along
5/5
TrustpilotJames Edmondson from Connell attended…
James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.
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