Connells Leighton Buzzard reviews

★★★★★ 5/5

Google

Thank you so much Michelle for supporting and guiding me through the mortgage process. It’s my first mortgage and I was nervous about how it all worked but Michelle made it so easy for me. She helped me to find the best deal and was very understanding and considerate of my unique situation. Connells in Leighton Buzzard have been really great throughout the buying process, I cannot recommend them enough! 5 start service from the loveliest people.

Amy · 9 December 2025

★★★★★ 5/5

Google

Michelle from Connells LB, had been a recommended choice and she did not disappoint - this lady is something else, so keen to help, advise, understand, preparing you, guiding you through, friendly, attentive and on point, tells you straight and leaves no grey areas. I had a long remortgage process which included a help to buy loan repayment, i have to say if it wasn't for the recommendation from my friend, who had a different scenario, selling/buying their next property, then for me, after my first consult with Michelle, her understanding, the task at hand, i'd still be pondering on what to do/how to do etc. So thank you to Connells Leighton Buzzard, Michelle Nunnari, Caroline Brealey and team!! - Appreciate you, thank you for your guidance and help...[Heart Emoji's]

Suz · 3 November 2025

★★★★★ 5/5

Google

Connells LB were engaged by MoveWithUs to sell my property as I was part exchanging for a new build. Not pushy at all (I certainly couldn’t say the same about some other local agents) Despite earning no commission from me, I felt like I was treated as a regular client would be. I dealt with the whole team at some point during the process but special shout outs to Sophie, Phill, Michaela and especially Matilda. It takes a lot to impress me and Matilda certainly did that the first time she accompanied a viewing.

Toby · 21 February 2025

★★★★★ 5/5

Google

From start to finish, my experience with Connells in Leighton Buzzard was superb. Michelle answered every mortgage question I could think of, Michaela was incredibly patient and understanding while helping me through the process, and Phill went above and beyond helping me find the perfect house in my price range. 10/10 - would use again :)

Em · 8 November 2025

★★★★★ 5/5

Google

I must say Sophie has been one of the best estate agents I've been dealing with. She always follows up which the others don't really seem to do. I imagine she gets many more deals over the line. Thank you for your positive attitude. It's been much appreciated.

A.G · 2 January 2026

★★★★★ 5/5

Google

Thank you Connells Estate Agents Leighton Buzzard for amazing work. You have made our dream come true. Michelle was fantastic and managed to find us a mortgage. Thanks Phil. He was great too as he practically found us the house which we would've thought was out of our reach. They are an fantastic team and I would highly recommend using them. Very nice and profesional people. We are so happy and wish you continued success. Kasia&Maciek

Maciek · 23 January 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Michelle has been brilliant navigating through a very long sale process. Professional, personable and always there with the right advice, support and humour. Can’t wait until the next time! Martin

Martin · 23 December 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Google

I give 1star only because of Michaela as she was very polite and always wanted to help. How ever we used the mortgage service of Connells or at least we paid and tried to use. The mortgage advisor Michelle gave many promises and sold us the dream of how she will take care of everything and nothing to worry about. Soon after we realised how unprofessional she was and it was only about getting her fee paid. Communication was very poor- every time I called she was always busy and can’t return my call. I am sending email with questions and receive response with one word, no explanation. All documents that were requested from Michelle, have been supplied immediately, further down the line the mortgage lender wanted the same documents again (no idea why), but I was told by Michelle that she hasn’t seen these documents and then I had show her the emails with dates when they were sent to her and she even responded as received. (This is very organised!) She tried to give us mortgage with a backstreet lender. Obvious reason was for her to earn more money. As even after change in our financial circumstances(me being made redundant) we decided to try with another mortgage advisor from a different company and guess what, he found us 1% less offer with Nationwide. We should have stayed away from Connells from the beginning as everyone warned us. But I guess this is how we learn. I wonder, am I going to get refunded the £799 I paid? All this is just the tip of the iceberg, as this journey started in January 2025 and finished August 2025… I will rent to rest of my life if I had to use Michelle again for mortgage… NEVER AGAIN!

Petar · 3 November 2025

★★★★★ 5/5

Google

Matilda has been amazing from the very beginning of the process. She’s been helpful, very knowledgeable and friendly. As first time buyers we appreciated how approachable she was whenever we had any questions. Matilda went above and beyond helping us in the house buying process and we couldn’t be any happier. Thank you

Victoria · 21 February 2025

★★★★★ 1/5

Google

Buyers & sellers avoid! Myself and my husband had the worst experience when trying to buy a property through this branch - to say the communication was poor is an understatement and both my husband and I experienced how extremely unprofessional the branch ‘manager’ Phil was. From the get go, they were offering false information on their listing, saying the particular house of interest has planning permission for a single storey extension, when it doesn’t (it was out of date by 6 months and would have to be reapplied for!). I asked multiple times for this information and was never given this until I managed to discover this through my own investigating. I made multiple agents, including the branch manager aware of this and they finally admitted were fully aware of this and and they still failed to updated on the listing. We had constant trouble trying to get in touch with the branch and were told we would have an update or them call us back and then they would fail to do so. I even had to result to getting back in touch with them through Zoopla! When I was raising my concerns to the branch manager, Phil and he was unable to apologise or take any responsibility, especially for the lack of communication he then hung up on me! Avoid, this branch like the plague.

Charlotte · 26 October 2023

★★★★★ 5/5

Google

Posting on behalf of my mother, Jeannette M-C. Having moved house on 19/12/2022 I appreciate that it is very late in the day to be sending a testimonial to Phill and his team but better late than never!! At the time I hadn't sold a house for 38 years so found the prospect of this extremely daunting; however, I needn't have worried at all as Phill and his team guided me through the process from start to finish. Phill is an exceptional manager in my opinion as he is prepared to go above and beyond for his clients. He was always professional, efficient and very reassuring especially as I was dealing with a very difficult personal situation. His leadership influence is very apparent in the way that the office operates; the whole team are always contactable, efficient and ready to offer advice and support when needed. Having subsequently dealt with other estate agents it underlined just how much Connells Leighton Buzzard stands out from the crowd and so thank you so much to Phill and the team.

Jessica · 26 October 2023

★★★★★ 5/5

Google

I can not thank Robbie and Gemma enough for their expertise, kindness and support. I bougt and sold trough Connells before, I am buying again and I'm really happy the property I found is with them again. The service provided is top quality, communication excellent and in a timely manner. Hopefully all goes as smooth as the previous two times, one happy customer especially returning to Connells and being into the knowledgeable hand of Robbie and Gemma. Thank you so much.

Andra · 26 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Just bought our first house and connells were great. Michelle was fantastic and managed to find us a mortgage even with my extraordinary employment position. She went above and beyond to find the perfect mortgage for us. Sophie was great too as she practically found us the house which we would've thought was out of our reach. They are an amazing team and I would highly recommend using them. Very nice people and very professional.

Daniel · 26 October 2023

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Google

Michaela is the life of connells. Positive and gives you a good feeling about the company. Michelle is lovely and a rock to lean on. Really looking forward to working with them!

Derek · 16 July 2025