Trusted Agent profile · Central Bedfordshire
★★★★★
175 reviews across 3 platforms
2a Wallace Drive, Eaton Bray, LU6 2DF, Central Bedfordshire, LU6 2DF
Castles Eaton Bray's office in Central Bedfordshire, at 2a Wallace Drive, is rated 4.7 out of 5 across 175 reviews on three platforms, including 165 Google reviews rated 4.7.
Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
5/5
GoogleBy far the best estate agents I have experienced within my lifetime. I was looking for a rental for myself and my 2 children and was met by a very friendly and professional man called Jake Houchen. From the first viewing until the sigbed tenancy Jake was not only helpful and polite but was extremely supportive and reassuring throughout the whole process. I can't recommend them enough! Nothing was a problem and everything was handled with great efficiency. Thank you so much!
1/5
TrustpilotNo Care for People, Only Interest in Money!
This is by far the worst agency I have ever dealt with. Completely useless, unprofessional, and disrespectful. They waste time, waste resources, and treat people like they don’t matter. Nothing works, no one cares, and you’ll only leave frustrated and angry. If I could give 0 stars, I would! When someone is in real need of shelter and support, they only seem to care about money, rules, and paperwork. Only profit and bureaucracy matter to them! At least this is what they have proven! It is heart breaking to see how they treat those who are most vulnerable. I honestly hope that karma gives them the same treatment they gave to us, because no one deserves to be ignored and dehumanized the way they do in special Jake Houchen manager itself! I'm wondering who hired him!
5/5
GoogleJake came to our house to offer advice on us potentially letting our property and to provide a valuation. He was really knowledgeable and helpful. He gave us all the information we needed to make an informed decision, which is really great when you are new to something and don't know what you don't know! I would recommend Jake and the team to anyone looking to rent out their property.
5/5
GoogleUsing Giblin Property was a breath of fresh air in selling our property. Viewings were arranged promptly and accompanied every-time by a staff member. We were kept up to date on how our sale was progressing and communication was never a problem. The staff were friendly and helpful during all stages making the sale of our property seamless.
Tony, thank you so much for this lovely review and I wish you all the best in your new home.
5/5
GoogleJake was absolutely fantastic with helping us look for a property. He was personable, friendly and even answered queries I had outside of working hours. He went above and beyond and we couldn’t have asked for a better service. Thank you Jake! ☺️
Dear Devon, thank you for taking the time to leave us your review. We very much appreciate it and are delighted to hear of your positive experience with our team in Eaton Bray.
5/5
GoogleProfessional and serious agency. Has been a while and we never had an issue. Easy and fast communication. They always resolved all the maintenance problems fast. Easy to report a problem on their platform. I big shout out to Lumina, who has been always friendly and professional, always helpful, and makes us feel supported for any issue.
5/5
GoogleAndy, the Eaton Bray manager, was very quick to marry up a buyer, already known to them, to my property and a sale agreement was reached within a couple of days. The Castles Team were all very friendly and helpful and chased the transaction through to conclusion as quickly as they could, as both buyer and seller were keen to complete as soon as possible. Thank you to Andy and the Castle's team!
5/5
GoogleI am very happy with the service provided by Castles. Jake Houchen was very polite and professional, kept us updated with regular emails and phone calls. He would respond quickly if I sent him a text message (even at 11pm). He also devoted his private time to us and provided us with the keys to the house on Sunday when the agency was closed Top notch customer service! Highly recommended.
5/5
GoogleWe woke this morning to find a gas leak downstairs. We reported the leak on the portal along with the gas company. We also discovered a backed up drain outside at the same time! I spoke with Lumina at the agents who has been really helpful providing support throughout the day and now both the gas leak and drain issue has been all sorted. Thanks Lumina!
5/5
GoogleGiblin Property has offered a very good service. Andreea was very friendly, professional and knowledgeable during our viewing. Chloe and the letting team were friendly, efficient and responsive to our queries thought out the letting process and always happy and ready to help. We would definitely recommend using their services.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your wonderful feedback and for taking the time to write this review.
1/5
GoogleMy experience. Within moments of them taking over from Giblins my rent went up by over a third. Despite knowing I was out the country from Dec 22 to March 23, and previously using email to contact me, a hand written letter is delivered through the post telling me my rent is going up. Apparently this rent increase by stealth is LEGAL. So beware, they are not the most honest company out there and I've lost £300 of my deposit as a result. Oh and the black mold issue reported was never fixed, in fact after moving out, another couple move straight in. They'll likely blame them for it too rather than fix the issue. Within a few months, 3 renter's (myself and the neighbours) moved out....oh and my other friend was moved out after promising a new kitchen as the original was dire, that never manifested either. To top it off, I get a leaflet in post from my return to the UK from Castles that said "Landlords, we get you premium prices" yes, by robbing your tenants blind. I was at my old place for 13 years. For just £200 more a month I swapped my 3 bed FLAT, to a 5 bed DETACHED house. STAY AWAY, ILL NEVER USE THIS COMPANY EVER AGAIN. Shop around, you'll find better deals and better agents out there!! In further response to your reply, we kitted out the new bathroom, the only room that was decorated in 13 years. This was done so as to keep the rent lower. The tiles were falling off the wall and were dangerous at this point.The rent was lower due to the kitchen being from 1980 and draws falling to bits. New landlord, didn't even visit us, or look at the property, the black mold issue was rife. What you failed to mention, is that you'd emailed me several times while I was away, so why not when the rent was suddenly put up. Giving me 3 days to find rent increase due in March. So thanks for that!! Totally unprofessional. Let's hope you learn from this, I'm still totally disgusted by the stealth way you did it.
Thank you for taking the time to leave us this review. We are sorry that you feel so un-happy with the service that you have received. What your review does fail to mention is that your rent was reviewed after your previous landlord sold the property to a new landlord. The new landlord transferred the management of your property to ourselves following that transaction. The reason they transferred the management was due to the previous agent never reviewing the rent. The reason you had such a large increase is that the rent wasn’t reviewed for years at a time. Also it’s not underhand to serve a notice of a rent increase through the door, it’s how we are obliged to deliver the document. Once again we’re sorry you feel that this hasn’t been dealt with very well and we wish you luck in your new home.
5/5
GoogleAndy and the team couldn't have been more helpful and accommodating. As first time buyers it was all a bit new to us but everything was explained really well and all of our questions answered. Really appreciated being able to organise follow up viewings during the sale process so we could start measuring and planning. All round great experience.
5/5
FacebookDaniel and Matt were really nice to deal with. Professional friendly and enthusiastic with a can-do attitude. Matt worked really hard to secure us a property. In the end it didn’t pan out, but Matt was still very up beat and wished us all the best. A true professional.
Thank you Sharon for the feedback, we really appreciate it.
5/5
GoogleDebbie and the rest of the team at Castles, Eaton Bray worked extremely hard to find me a property. I thoroughly recommend Debbie, she was a pleasure to deal with. Would also like to thank the Sales Progression at Berkhamsted.
5/5
GoogleI dealt with Henry Fleet from Castles Eaton Bray, he was approachable, knowledgeable and helpful in finding my ideal property, and assisting when needed during the sale process. I would recommend Henry at Castles and would use them again
5/5
GoogleStraight from the start Anthony from Castles at their Eaton Bray branch was very professional and friendly. He answered all our questions without hesitation even though we had many of them.. He treated our home with care and respect while he walked around and even said hello to our crazy Border Terrier.. If and when we decide to move then Anthony at Castles will be our agent for sure.. Thank you again A+++
Hi Roberto, thank you for tkaing the time to leave us a review. We are delighted to hear about your positive experience with Anthony and the team in Eaton Bray.
5/5
GoogleAll the staff were professional and very helpful . Debbie was a star .
Thank you Jeannie, we really appreciate your feedback and we are delighted to hear of your positive experience with our Eaton Bray team and especially Debbie.
5/5
GoogleSo impressed with the whole experience from the first phone call from through the paperwork process to collecting the keys. A massive vote of thanks to Jake, for all his help, with the whole process & understanding my requirements - thanks a lot Jake, your attitude, pleasant manner & help was very much appreciated.
5/5
GoogleHenry at Castle's was like Kirsty & Phil all rolled into one! It was our first time looking at properties to buy and in 1 fun Saturday afternoon, he whisked us around 6 properties, all in different areas with different specifications to help us hone in on what we wanted! He is so knowledgeable about properties and areas and I really felt like it was a personal service he gave us. When I made the initial enquiry, he got back to me straight away, made the bookings quickly and was extremely efficient, I must say I didn't get the same service from other agents as some didn't even get back to me to book the viewing I'd requested! Excellent service from Castle's and I'll look forward to future dealings with them. Thanks for all your help. Lisa
5/5
GoogleJake was really helpful and informative on the renting process and gave me some great advice. Highly recommend… he went above and beyond for me and my partner… very thankful to have worked with him ….very greatful.
4/5
GoogleWe are first time buyers and have been in the process of looking for a home for around 6 months… We have met many agents via different estate agent companies, however Castles are by far the best in terms of professionalism, proving information, knowing the property they are looking to sell, explaining in detail aspects of the property whilst taking you on tour and seem genuinely invested in listening to your needs. I have not yet bought our home (hence only 4 stars) but Castles go that extra mile compared to the other estate agents. Many other estate agents hand you a document and then let you wonder the property without saying a word, don’t know much about a property and/or are on their phone throughout the appointment. A totally different experience with Castles. If you have the option of viewing a property via Castles you definitely should. My recent viewing was with Matt and Calum both very professional and helpful. Thanks guys!
5/5
GoogleJake was extremely helpful. Both patient and diplomatic at my bumbling attempts to deal with various aspects of a process that I found quite intrusive and stressful at times. Many thanks Jake.
5/5
GoogleIain from Castle at Hemel Hempstead was brilliant without his professionalism the house sale would have failed.
5/5
GoogleThis is our first time renting a property and we have received very professional service from the Giblin's team. Chloe has been really lovely throughout the process, always responding quickly to any emails or phone calls. I know from her responses she has considered both ours and the landlords perspective. Thank you for making this experience a good one for us.
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