Castles Eaton Bray Central Bedfordshire reviews

★★★★★ 5/5

Google

A huge thank you to Matt, Liam and the rest of the team. The service was great thought our time on the market. Their communication particularly impressed us, they were always quick to respond and never too busy to speak to us. Although our circumstances changed and we ended up taking the house off the market, they were very understanding and gave us advice on what we could do to improve the property before we go back on the market. We will be using Castles next time we sell and appreciate all the hard work, including emotional support, during a a difficult period. Thanks guys 🙂.

Heather · 10 September 2026

★★★★★ 5/5

Google

We recently finished renting a property through castles for the last 20 months and couldn’t be happier with the support and service we received. Jake was extremely helpful throughout the whole process from viewing to move in day and has always been on hand whenever we needed anything. We would also like to thank Abby who was our first point of contact for any issues throughout our tenancy she was always so helpful and friendly. Cannot recommend both Jake and Abby enough.

Sophie · 10 August 2026

★★★★★ 5/5

Google

Jake was the most helpful estate agent I have ever had a viewing with. Me and partner viewed a property in Eaton Bray and he was full of knowledge and offered great advice and support, also answered all our questions we had! Jake really took the time to understand our requirements and held a great conversation about our personal lives and really took the time to get to know us and I can not recommend enough - genuinely the best customer service I have had at a viewing! X

Chloe · 10 June 2026

★★★★★ 5/5

Google

Fantastic service from start to finish. We’ve just exchanged contracts on our sale after working with the team at Castles, and the experience has been excellent throughout. After spending 16 weeks on the market with another agent, switching to Castles was the best decision we made, our only regret is not doing it sooner!!! From the initial appraisal, Matt was professional, knowledgeable, and confident in both his approach and his team. The difference in marketing strategy and communication compared to our previous agent was clear immediately. I’ll admit I was sceptical at first, but Matt and the team absolutely delivered on everything they promised. The communication was always prompt, the team were approachable and professional, and the whole process felt well managed from beginning to end. They fully justified their fee and I wouldn’t hesitate to recommend them to anyone selling their property. A huge thank you to Matt and the team for all your hard work!

J · 10 June 2026

★★★★★ 5/5

Google

We have had a nightmare of a sale, but Castles were absolutely brilliant. They kept us informed regularly and offered sound advice when we wanted to walk away. Special shout out to Sam and Matt, who were the team we dealt with. Particularly, Matt who arranged for his team to assist us on the day of the move. So kind of the Eaton Bray team to go above and beyond. I highly recommend Castles and if you get Matt at Eaton Bray, you are in safe hands. Thank you.

Charlie · 10 February 2026

★★★★★ 5/5

Google

Our thanks to the team at Castles Eaton Bray and in particular to Leon. Ultimately we didn't find our dream home but Leon listened to our brief and adapted a search to suit. Leon is a fine ambassador for Castles and the industry as a whole. We would highly recommend him.

Mark · 10 September 2026

★★★★★ 5/5

Google

Thank you Matt so much for coming round today, I was blown away with your expertise and knowledge of the property sales around the area, and cannot thank you and your team for the professionalism and no nonsense speedy approach you have given me and I will have no hesitation in recommending Castles to anyone who I may overhear asking about a great estate agents. Thanks again Tony Costin (14 High Street)

Tony · 10 April 2026

★★★★★ 5/5

Google

Leon was a pleasure to deal with. He always kept in contact and was one of the only Estate agents to phone me as soon as a property came across his desk which fitted what we were looking for. I would 1000000% recommend him to anyone looking to buy/sell/let a property.

Tobi · 10 August 2026

★★★★★ 5/5

Google

Matt & his team were simply incredible from start to finish. Matt came round to value our property and he stood head and shoulders above the other estate agents. His knowledge of the area was second to none. The process of managing viewings with his team couldn’t be easier and they truly made what is usually a very stressful process fairly pain free. Big shout out to Leon & Brian who probably spent more time in our house whilst it was on the market than we did. Honestly incredible service from start to finish from them all.

Cameron · 10 November 2025

★★★★★ 5/5

Google

I was searching for a property in the area and struggling to find one. I called the office in hope of being added to a mailing list for any upcoming properties and Jake was extremely helpful. Great customer service! Polite and extremely helpful! The whole rental process and what to do next along with next steps were explained in detail to me and I now feel much more confident finding a property. Thank you for your assistance, great asset to your team 🙂

Louise · 10 October 2025

★★★★★ 5/5

Google

I can't recommend and thank the Castles team enough, especially Abby and Jake. We rented the house with you, and the service was super professional from start to finish. Thanks again for all your help and support.

Agnieszka · 10 September 2026

★★★★★ 5/5

Google

Many thanks to Matt and the team at the Eaton Bray branch for all their help and support in my move to Leighton Buzzard after 68 years in the same house! I was very apprehensive and anxious about the whole thing but Matt made things very straightforward and helped with every step along the way. A very emotional time for me but everything went smoothly. Many thanks, I thoroughly recommend these guys!

Elizabeth · 10 November 2025

★★★★★ 5/5

Google

Jake was incredibly helpful when he was talking me through options to look for rentals, as my circumstances do not fall into the norm. He was full of knowledge and offered great advice and support, Jake really took the time to understand my needs and I can not recommend enough - genuinely great customer service!

Laura · 10 February 2026

★★★★★ 5/5

Google

Incredibly professional and supportive. Matthew Wood the Branch Manager was excellent and took the time to understand our requirements. I cannot fault and can only recommend.

Alan · 10 September 2026

★★★★★ 5/5

Google

Many thanks to Matt, Leon, Indy & the Castles team for all their help, time & assistance with my property search! I would be happy to use this professional local business again in the future & highly recommend them!

Catherine · 10 June 2026

★★★★★ 5/5

Google

Castles have acted as Managing Agent on my rental Property for a number of years now. Over the Bank Holiday weekend, there was an issue and all I can say is that Jake Houchen was absolutely brilliant! He kept me informed of the issue and offered sound professional advice. What sets him apart from others, in my mind at least, was he was available even on the Bank Holiday Monday, always responded to messages and acted diligently in progressing to a a resolution. Thank you

David · 7 May 2025

★★★★★ 5/5

Google

Castles Edlesborough- a very professional and thorough estate agency. Leon is a credit to the office - a very professional young man who will do very well with his career choice. Thank you for your help over the past few months.

Julie · 10 April 2026

★★★★★ 5/5

Google

Cannot believe that we moved over 7 months ago. How time flies! Castles in Eaton Bray were fantastic. In particular Andy who had to step in to facilitate the sale could not have done more. It wasn't plain sailing but the deal went ahead with his support all along the way. Could not recommend more highly.

Helen · 2 November 2025

★★★★★ 5/5

Google

We have been looking for a house for around 15 months, and after being registered with what feels like every agent in the three counties area, the only agent we would wholeheartedly recommend, is Leon. And this recommendation comes with no strings attached, because the house we have ended up purchasing isn’t through Castles - but both my husband and I have repeatedly said if we had the choice of who we would buy our home from, it would be Leon. He has kept in touch with us weekly, he got to know us and what we were looking for and would give us a heads up on houses that were coming to market, and he’d call just to check in and see how our search was coming. We viewed several houses with him, and I can say that I have personally witnessed him lead with such empathy and kindness - one viewing in particular was delayed because of a very difficult family situation in the home and Leon lead with such generosity of spirit. He even rang solely to congratulate us when he saw a note from his colleague that we had finally found a home. Thank you, Leon! We wouldn’t hesitate to recommend you to anyone selling or buying.

Ashleigh · 10 May 2026

★★★★★ 5/5

Google

Sold a property using Castles knowledge of the area and found them to be highly professional with great communication…thanks to Matthew Wood & Ian Harrison

Skiz · 10 June 2026

★★★★★ 5/5

Google

As a landlord I worked with Jake at Castles to help me rent out my property. I was impressed at his proactiveness, his ability and commitment to assess the potential tenants and his thoroughness in his approach. I have dealt with many agents and I was very encouraged by Jake's application of his role as lettings manager. I will not hesitate to use him again to find a tenant and manage my property thanks!

Naheed · 10 October 2025

★★★★★ 5/5

Google

Castles came through for us to achieve a sale of our Cheddington property in an extremely difficult property market. They were proactive in trying to find us buyers and didn't just sit and wait for property portal enquiries to come in. Their inhouse marketing team is particularly strong and the video they suggested they shoot for social media after the property had been on the market for some time was stunning. It created quite a stir. Lovely people who know the villages around them well and worked tirelessly to get us a sale. Great job team. Thank you.

Jonathan · 10 December 2025

★★★★★ 1/5

Google

A year ago we rented a property through Giblin (1 Threeways, Northall). The property has an unconventional structure for gas supply. There was a gas tank at the back garden. As the previous tenant left gas in the tank and the landlord didn’t want to pay him, we were required to pay the gas directly to the previous tenant. Giblin gave us a post it with the value of £355 to pay. I then contacted Calor in order to work out if the amount was correct. While I was waiting to be contacted by Calor we had a man knocking on our door claiming to be the landlord, but no notice was given or even a phone call to inform that he was going there. I wasn’t home, and he said to my wife that we would need to pay the £355 to him until the end of that week, he left a card with his phone number for me to call him. I called him and he didn’t let me speak at all, he was so rude and aggressive to the point that I felt threatened. After the sad event I sent an email to report the situation to Giblin and the answer was they weren’t managing the property anymore! Then a few weeks after we had the previous tenant knocking on our door asking to be paid as the landlord didn’t pay him for the gas that he left in the tank. We end up paying the amount of gas to the previous tenant as required at the beginning of the tenancy agreement. At the end of 1 year contract we started to look for another property and we didn’t passed the references to rent another place because the landlord gave bad references mentioned that we own him the gas left in the tank, then sent us a letter saying he only was going to give good references if we paid for the full amount of £355 plus £50 interest fee! We had to pay this as well otherwise we wouldn’t be able to rent another place and bear in mind we do have young children and they were aware of that. The big surprise was when the landlord sent us a letter to leave the property key at Giblin, which we did. This was a tricky situation! Not to mention the mould in the property, a 3 bed and we were all sleeping in the dining room during the months between November and end of January. We have now left gas in the tank and I can see how hard or probably impossible it is going to be to recover that amount! Run away from this letting agent, they are not honest at all.

Jorge · 4 March 2024

★★★★★ 1/5

Google

A year ago we rented a property through Giblin (1 Threeways, Northall). The property has an unconventional structure for gas supply. There was a gas tank at the back garden. As the previous tenant left gas in the tank and the landlord didn’t want to pay him, we were required to pay the gas directly to the previous tenant. Giblin gave us a post it with the value of £355 to pay. I then contacted Calor in order to work out if the amount was correct. While I was waiting to be contacted by Calor we had a man knocking on our door claiming to be the landlord, but no notice was given or even a phone call to inform that he was going there. I wasn’t home, and he said to my wife that we would need to pay the £355 to him until the end of that week, he left a card with his phone number for me to call him. I called him and he didn’t let me speak at all, he was so rude and aggressive to the point that I felt threatened. After the sad event I sent an email to report the situation to Giblin and the answer was they weren’t managing the property anymore! Then a few weeks after we had the previous tenant knocking on our door asking to be paid as the landlord didn’t pay him for the gas that he left in the tank. We end up paying the amount of gas to the previous tenant as required at the beginning of the tenancy agreement. At the end of 1 year contract we started to look for another property and we didn’t passed the references to rent another place because the landlord gave bad references mentioned that we own him the gas left in the tank, then sent us a letter saying he only was going to give good references if we paid for the full amount of £355 plus £50 interest fee! We had to pay this as well otherwise we wouldn’t be able to rent another place and bear in mind we do have young children and they were aware of that. The big surprise was when the landlord sent us a letter to leave the property key at Giblin, which we did. This was a tricky situation! Not to mention the mould in the property, a 3 bed and we were all sleeping in the dining room during the months between November and end of January. We have now left gas in the tank and I can see how hard or probably impossible it is going to be to recover that amount! Run away from this letting agent, they are not honest at all.

Jorge · 27 February 2024