Trusted Agent profile · Catterall
★★★★★
1,065 reviews across 1 platform
Preston Lancaster New Road, Catterall, PR3 0HL
Anwyl Homes's office in Catterall, at Preston Lancaster New Road, is rated 4.6 out of 5 across 1,065 reviews on 1 platform.
Every review we hold for the Catterall office, from every platform, shown as written. First names only.
5/5
TrustpilotLee Reynolds
Lee Reynolds Brilliant experience went above and beyond and you could tell straight away he was experienced and just wanted to get a proper job done. My front and back doors are now perfect
Hi Lee, thank you for taking the time to leave this review about Lee and great to read your doors are now perfect!
5/5
TrustpilotPeter came as a cancellation last…
Peter came as a cancellation last minute. Clean, tidy and updated me on outstanding jobs. Great service
Thanks Charlie!
5/5
TrustpilotAnother thoroughly professional job by Lee.
Lee did a thoroughly professional job in giving the bannister a good sanding and varnishing, resulting in a smooth and eye catching finish. So different to how it had been left by contractors.
Thanks David, Lee was made up with your review!
5/5
TrustpilotLee Ashworth came back out to fix the…
Lee Ashworth came back out to fix the door lock he's done an amazing job and very friendly thanks again Lee
Thanks Ryan!
5/5
TrustpilotRich & Lee from the aftercare team!
Rich & Lee from the aftercare team did a great job at sorting out our ‘squeaky’ floorboards. They made sure the job was completed efficiently and explained what the problem was that caused the issue. Thanks!
Hi Emily, thank you for taking the time to leave this review about Richard & Lee! it is appreciated!
5/5
TrustpilotStratford, Alexandra gardens
We purchased a Stratford on Alexandra gardens the process from sales office at the beginning to now 7months on living in the house has been fantastic service from all. I highly recommend Anwyl and have referred a few friends and will carry on in doing so. Everybody's seems very friendly and helpful. 😊
Thank you very much Alana, we wish you many more happy years in your Anwyl Home!
5/5
TrustpilotGood customer care
Paul arrived on time, kept me informed and completed tasks he could
Thank you
5/5
TrustpilotIndividual expertise
Individual expertise, assistance and general after sales service is second to none as always from Paul.Anwyl technicians are always timely, careful and helpful, (this despite the fact we have had numerous issues with the actual build and finish of the house.
Hi, thank you for taking the time to leave such a great review about one of our Customer Service Technicians, Paul. We're sorry to ready you have had a couple of problems with your home but pleased to read how happy you are with the service from Paul. Thank you.
1/5
TrustpilotNon existent customer service and after care.
From day one of moving into our house on the haygate fields development in February 2020 the customer service has been practically non existent they took months to respond to issues. When carrying out repairs to their shoddy workmanship they'd damage something else or make the matter worse each and every time they came round they were also extremely rude arrogant and poor at time keeping(Didn’t even show sometimes).Their customer service agent was totally flippant and uninterested in the list of work outstanding and came across as time wasting to get us beyond the warranty period.We’re now just out of the 2year warranty period with Anwyl and because I swore at one of their incompetent employees they have stated that I was threatening and they’ve told me they won’t return to correct a big list of issues that are still outstanding.I feel completely let down by this company and feel that they wiped their hand of us as soon as they received their payment.A word of advice look elsewhere don’t trust Anwyl.
5/5
TrustpilotBath reseal
Came early and were pleasant and friendly did a good job
Thanks Dean
4/5
TrustpilotHappy in Maes y Rhedyn
So pleased with our new home. Apart from an upset about completion date, service has been great from Ken and Stephen on-site. Snags resolved reasonably quickly (apart from waiting for our garage door to be repainted!). Good quality fittings, appliances and finish.
Hi Gareth, Thank you for your review, it is appreciated! If you are still waiting for that garage door(!) please get in touch with Customer Services (03300 244955) and a member of the team will be happy to help. Thanks again!
5/5
Trustpilot46 Chaucer Road
Good working attitude. Was very pleased with the service given.
Thank you
5/5
TrustpilotChris Appleton - repair work
Chris Appleton completed our works with minimal disruption and was courteous and polite throughout. The work was carried out to a high standard and everything was cleared away without a trace.
Hi Vicky, thank you for this review, it is appreciated!
5/5
TrustpilotUtility room damp patch
Josh from Anwyl came to deal with a damp patch in my utility room. Identified the cause of the issue and got it fixed.
Thank you Savitri.
5/5
TrustpilotCarly
Paul h. was very helpful and informative, he couldn’t do all jobs required as I needed a number on my door and he wasn’t supplied with it, other than that he was very polite and did the job promptly
Hi Carly, thank you for leaving a review about one of our technicians, Paul. We know how much he will appreciate it. Please make sure you have reported the missing door number to your Customer Service team and they will be able to sort this for you.
5/5
TrustpilotAnwyl Winnington
I bought a house on the Winnington site and have nothing but good things to say about Anwyl as a company. The builders are fantastic and are always friendly and helpful.
Hi Kelly, thank you very much for this review, the team at our Winnington Place development really appreciate it.
5/5
TrustpilotGreat customer service from Lee Ashworth
Lee AshworthReally helpful and took the time to explain the issues with our bay window and how it would be rectified. He also advised us on a painting issue where some stain block has been used
Hi Jayne, thank you for taking the time to leave this review about one of our team, Lee, we have immediately passed it on to him and he really appreciates it. Thank you.
5/5
TrustpilotThanks,Site Manager Mr Shane
Thanks,Site Manager Mr ShaneHe is very good service for quick response and arrange repair!
Thank you!
5/5
TrustpilotVery nice house at Deva Green
Very nice house , defects completed very quickly by builders, would recommend Anwyl
Thanks Yassir
5/5
TrustpilotThanks again to Josh Hough for sorting…
Thanks again to Josh Hough for sorting out the shrinkage cracks up the stairs. It all looks brand new again!
Thanks Amy!
5/5
TrustpilotSmall issue after moving in
Small issue after moving in, but dealt with really well and with little fuss. Really good work
Thanks Simon
5/5
TrustpilotJosh Hough did an excellent job…
Josh Hough did an excellent job painting my outside door. He was very efficient and explained everything to me. Thanks.
Thanks Wendy!
5/5
TrustpilotGreat team
Great team. The house was on time and the site manager, Isaac, was very helpful sorting out the snags we had.
Thank you Adrian, we have passed your feedback to Isaac at our Victoria Mills development and know how much he appreciated it, thank you.
5/5
TrustpilotHe came and was so polite and did…
He came and was so polite and did everything what needed to be fix very well recommended. Thank you very much again josh ☺️
Thanks Natalie!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
