2/5
I viewed a really nice property and everything was agreed but some snake managed to take that it away from me.

Trusted Agent profile · Cathays, Cardiff
Verified
★★★★★
219 reviews across 1 platform
3-5 Fanny Street, Cathays, Cardiff, CF24 4EG
Pinnacle Letting and Estate Agents's office in Cathays, Cardiff, at 3-5 Fanny Street, is rated 2.2 out of 5 across 219 reviews on 1 platform, including 219 Google reviews rated 2.2.
Pinnacle's Cardiff branch is on Fanny Street in Cathays. We offer a wide range of homes; anything from studios, flats, shared houses, family houses, new builds and maisonettes. There is something for everyone from students to families, housing Benefit tenants and tenants with pets.
Every review we hold for the Cathays office, from every platform, shown as written. First names only.
2/5
I viewed a really nice property and everything was agreed but some snake managed to take that it away from me.
1/5
Absolutely horrendous service feeding into landlords and not providing the said service for the tenants. Would not ever recommend them to anyone else. Please avoid.
1/5
Poor service, do not fix anything and expect you to pay for standard wear and tear repairs.
1/5
Terrible service, they posted the flat for rent even we pay them the rent monthly and the contract still valid.
1/5
The absolute worst experience I've ever had with a business.
5/5
We are committed to providing our landlords, guests and tenants the best possible service.
1/5
They make all the right noises about dealing with issues but don’t do anything at all. Not very professional. Would not recommend
1/5
A terrible company with a terrible track record, don't use them, I wish I hadn't.
1/5
My frustration, to give you a 1star.
1/5
Terrible customer service. Maintenance requests are ignored, phone calls not returned, fees and costs are very expensive. Avoid at all costs
1/5
Disgustingly unprofessional, house in a state of a repossession rather than a rental, avoid this agent at all costs.
5/5
Providing student accommodation and city apartments since 1997
5/5
Relaxed and welcoming environment in the office, lovely selection of complementary bevies and sound, professional advise.
5/5
Now providing fully equipped serviced apartments from one night to long stays
5/5
Provides houses and apartments to rent from one night to twelve months
2/5
Poor record keeping. Friendly staff but complaints are often ignored or forgotten about.
5/5
The agency was very helpful and the staff were extremely kind and lenient.
5/5
The only good, honest agent in cathays.
5/5
Friendly and helpful staff, we were in best interest the whole process.
1/5
Avoid this company, they will use silly reasons to justify keeping your deposit.
5/5
The only good, honest agent in cathays.
5/5
Friendly, helped us find the perfect house for university!
1/5
Bad experience with Pinnacle. Customer Services are shocking!
1/5
It was the worest offce.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pinnacle Letting and Estate Agents's Cathays office has 219 reviews across 1 platform: 219 on Google.
Pinnacle Letting and Estate Agents Cathays is rated 2.2 out of 5 across all 219 reviews, and 2.2 out of 5 on Google from 219 reviews.
Pinnacle Letting and Estate Agents Cathays, 3-5 Fanny Street, Cathays, Cardiff, CF24 4EG.