Trusted Agent profile · Cathays, Cardiff
Verified
★★★★★
219 reviews across 1 platform
3-5 Fanny Street, Cathays, Cardiff, CF24 4EG
Pinnacle Letting and Estate Agents's office in Cathays, Cardiff, at 3-5 Fanny Street, is rated 2.2 out of 5 across 219 reviews on 1 platform, including 219 Google reviews rated 2.2.
Pinnacle's Cardiff branch is on Fanny Street in Cathays. We offer a wide range of homes; anything from studios, flats, shared houses, family houses, new builds and maisonettes. There is something for everyone from students to families, housing Benefit tenants and tenants with pets.
Every review we hold for the Cathays office, from every platform, shown as written. First names only.
1/5
GoogleThe property looked really good on video I received. However when I arrived there, in reality, it was the most horrible, disgusting property ever. Also the communication was really bad and it was a real pain to get my money back. Definitely don't recommend!!
5/5
GoogleMy experience so far has been great. I've just put down my letting fees and feel as though pinnacle helped us to solve any problems we came across. I've not dealt with the maintenance side yet but I'm hoping it's just as good :)
1/5
GoogleA perfect example of how not to run an estate agent - an absolute shambles
1/5
GoogleIf I could give zero stars I would. Truly awful in every way. Impossible to get ahold of. Our house fell to pieces and they didn't seem to care at all. Terrible, terrible agency.
1/5
GooglePinnacle don´t care about the costumer service. Completely agree with Stacey Price, we have been calling at least once a week since 3 month and the best answer they gave us was "We will call you back I promise" and never happened.
5/5
GoogleI have used Pinnacle for years for me and my wife's properties and they have always been great. The staff are always freindly and helpful, and their prices are fair and maintenance work is always done to a high standard.
1/5
GoogleHave tried to contact the agency several times, each time the staff promises to call back and does not, and were very rude about it all as well. Very unhelpful with bad customer services.
4/5
GoogleHave looked at a few houses with Pinnacle and due to sign a contact on one soon. So far service has been excellent with the staff all being really friendly and they have been really helpful. Fingers crosses this continues.
4/5
GoogleHave looked at a few houses with Pinnacle and due to sign a contact on one soon. So far service has been excellent with the staff all being really friendly and they have been really helpful. Fingers crosses this continues.
5/5
GoogleI would recommend Pinnacle agency as they helped me in renting a property and have done timely support in moving in and out of the property. Although, I stayed for a short term their communication to me was very good.
1/5
GoogleReported mould in September, now mid November, nobody has arrived to fix our problem even though we have been told a contractor was coming, mould in a majority of the rooms of the house, very poor service
1/5
GoogleThey held on to our deposit citing a £180 cleaning bill from a company that does not exist. After months of them not responding to our emails we got our money back through the tenancy deposit scheme
2/5
Googlethere letting team are good but any problems you may come across during or before your tenancy will not be dealt with or just brushed under the carpet they are very childish when it comes to resoving issues
5/5
GoogleVery helpful agent Jerome showed us a great place and answered all queries we had. After we decided to take the place we were shown exactly what to do quickly and efficiently. Would definitely recommend.
1/5
Googlethe worst of the worst i'm a new tenant with them and the communication with them is more than horrible it is like contacting inanimate... not respondence no actions!!!!!!!!!!!!!!
5/5
GoogleI have dealt with Pinnacle over the last 8 years and found them to be very professional and honest. Always try to do the best for their tenants, landlords, and customers in general.
5/5
GoogleI am a landlord of four houses with Pinnacle, and I find them a professional and pro-active company with friendly and efficient staff and am happy to recommend them to potential landlords.
1/5
GoogleWorsed agency ever!!! Will not fix roof, sort wooden floor out, damp is terrible... I could go on!! Unsafe for my kids! And nothin gettin done, ignoring my emails and phone calls..
1/5
GoogleDeposit not returned. Moved out on the 31st June and it's now the 16th of September. Attempts to contact this company prove fruitless and I can only advise one thing: A-V-O-I-D
1/5
GoogleIf you’re a landlord DO NOT USE PINNACLE. They do not reply to emails, phone messages and lie to tenants blaming you for their incompetence. No professionalism. Complete dishonesty.
1/5
GoogleTruly, truly awful. Hard to get hold of and simply don't respond to important issues. …
4/5
GoogleGreat staff, very helpful. Helped me find a flat were dogs are allowed and also allow my dog to come inside their office when I have to go there
5/5
GoogleI have used Pinnacle's services as both a tenant and as a landlord and have had a great service from them throughout. Their service is friendly, responsive and professional.
1/5
GoogleThe worst estate agents in Cardiff by a mile with disgraceful customer service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pinnacle Letting and Estate Agents's Cathays office has 219 reviews across 1 platform: 219 on Google.
Pinnacle Letting and Estate Agents Cathays is rated 2.2 out of 5 across all 219 reviews, and 2.2 out of 5 on Google from 219 reviews.
Pinnacle Letting and Estate Agents Cathays, 3-5 Fanny Street, Cathays, Cardiff, CF24 4EG.
