Trusted Agent profile · Cathays, Cardiff
Verified
★★★★★
219 reviews across 1 platform
3-5 Fanny Street, Cathays, Cardiff, CF24 4EG
Pinnacle Letting and Estate Agents's office in Cathays, Cardiff, at 3-5 Fanny Street, is rated 2.2 out of 5 across 219 reviews on 1 platform, including 219 Google reviews rated 2.2.
Pinnacle's Cardiff branch is on Fanny Street in Cathays. We offer a wide range of homes; anything from studios, flats, shared houses, family houses, new builds and maisonettes. There is something for everyone from students to families, housing Benefit tenants and tenants with pets.
Every review we hold for the Cathays office, from every platform, shown as written. First names only.
1/5
GoogleLiaising with Pinnacle was a complete waste of my time, this estate agent is useless and provides shocking customer service. definitely the worse experience I have had. was reassured that someone would return my call regarding a flat, but despite numerous attempts to call, no one has returned my call- absolute waste of my time. I echo the negative reviews below, do not trust this estate agent
1/5
GoogleOnce you've signed a contract and have a house goodluck getting anything fixed or any fast replies. They dont care. Edit: Now that we've left the property they've ignored every email, and everytime I call to find out whats happening with our deposit money they say they'll call me back but never do. 2 weeks later and still no idea what's happening with my deposit money
1/5
GoogleHave been trying to get ahold of this company as I was interested in renting one of their properties. Emailed on multiple occasions along with called the office. I was told an agent would reach out to me within 48 hours. However, I have heard nothing back and it has been over 2 weeks. It's a shame because their properties looked very nice from the pictures.
1/5
GoogleOriginally this had been a 5 star review. How wrong was I? So things started out well staff was friendly. But as soon as we left we didn't hear a thing currently I've been fighting for two months to get back the money I was told I'd get back in 7-10 days.... It's been 40. I cannot stress this enough but avoided Pinnacle at all costs.
1/5
GoogleOriginally this had been a 5 star review. How wrong was I? So things started out well staff was friendly. But as soon as we left we didn't hear a thing currently I've been fighting for two months to get back the money I was told I'd get back in 7-10 days.... It's been 40. I cannot stress this enough but avoided Pinnacle at all costs.
1/5
GoogleOriginally this had been a 5 star review. How wrong was I? So things started out well staff was friendly. But as soon as we left we didn't hear a thing currently I've been fighting for two months to get back the money I was told I'd get back in 7-10 days.... It's been 40. I cannot stress this enough but avoided Pinnacle at all costs.
5/5
GooglePinnacle has been managing my houses for a long time. Every year you always want to be the first to have your houses rented for next academic year, Pinnacle helps me achieve that goal and I am always lucky to find really good tenants. The level of service I get from this agent is genuinely excellent, from the letting staff to the management. Keep up the good work!
1/5
GoogleTerrible, even for a lettinbg agent! Closing inspection - No cleaning required, ... but wait deduction to bond for deep clean? surely a mistake? Pinnacles Justifcation? sometimes the deductions will not be based on the closing inspection, oh did i mention all of this took 2 months to tell us how much they wanted to deduct, hello, is that the ombidsman? Pathetic
1/5
GoogleI booked two viewings for 2 different properties on Tuesday. The 'tenants cancelled' both and only gave me the option of viewing one which I agreed to on Friday. On Friday I turned up to the propery at a time agreed and the agent did not …
1/5
GoogleStill waiting to hear back from them after a couple of weeks. Called a lot of times on different properties with offers put down without even viewing them and always the calls go to an admin who has no idea what's going on but to take …
1/5
GoogleOne of the worst letting agent I ever come across my life. Never ever rent with them. If you already renting better to cancel and move. They don't care about the costumers and one of the poorly trained staff in the entire industry. If you …
5/5
GoogleJust moved into one of their properties . Professional service in the lead up to moving in. After moving in had a couple of issues that needed resolving these were dealt with professionally and promptly. Highly recommend this letting agency Cathy
1/5
GoogleA perfect example of how not to run an estate agent - an absolute shambles
1/5
Googleyou cannot get through to them on the phone & they don't reply to emails.
1/5
GoogleDiabolical customer service, they don't know how to communicate in a professional matter, and it's as clear day, they don't want to speak to you. Never going with pinnacle again.
1/5
GoogleAfter receiving an email saying I would receive my deposit back with 5-7 days, three weeks later and numerous phone calls, which aren't returned, I am still waiting to receive my un-disputed deposit back! If you want your deposit back at the end of your contract I would suggest you use another letting agency!!
1/5
GoogleI would give this ZERO STARS If I could, I've never known an estate agent to be so blatantly incompetent, I reported MICE in my shared house on Monday 01/03/2021, it is now Friday 05/03/2021 and I haven't received a single update, how can …
1/5
GoogleRecently rented through pinnacle, turned up to my new house only to find it unclean and stinking of smoke. Mattresses unusable, appliances broken and fire alarm out of reach and constantly beeping. All this took them nearly two months to start sorting out, I would not recommend them to anyone, student or otherwise.
1/5
GoogleFar below acceptable standard from a letting agency. After reporting issues to them and still having no development , spoke to the landlord and they hadn't attempted to contact them. So much so that the Landlord withdrew the house from the agency as they were incompetent
1/5
GoogleAbsolutely rubbish Letting Agency. House wasn't cleaned on arrival and so much rubbish, really poor condition and not helpful staff. Moved out of the property in June and we still haven't received deposit back (total paid of £2208 between 6 of us). Wouldn't recommend them for any reason at all.
1/5
GoogleAbsolutely rubbish Letting Agency. House wasn't cleaned on arrival and so much rubbish, really poor condition and not helpful staff. Moved out of the property in June and we still haven't received deposit back (total paid of £2208 between 6 of us). Wouldn't recommend them for any reason at all.
1/5
GoogleHonestly got to be the WORST estate agent EVER!! so much I'm Embarrassed for them!! I think they sit and drink coffee all day. I mean 4weeks I been waiting for a call back, …
1/5
GoogleAppalling service! Reported many issues for them to not me resolved, even 10 months down the line despite being persistent. They dismissed all concerns, even with a leak in the roof they did not class it as an emergency. Would definitely not recommend this pathetic excuse of a letting agents.
5/5
GoogleI use Pinnacle to book apartments in Cathays when I am there for work. They are always reliable and helpful - speedy replies and very good at fixing things ASAP if needed - and the flats they let are a great standard! Would highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pinnacle Letting and Estate Agents's Cathays office has 219 reviews across 1 platform: 219 on Google.
Pinnacle Letting and Estate Agents Cathays is rated 2.2 out of 5 across all 219 reviews, and 2.2 out of 5 on Google from 219 reviews.
Pinnacle Letting and Estate Agents Cathays, 3-5 Fanny Street, Cathays, Cardiff, CF24 4EG.
