Trusted Agent profile · Cathays
★★★★★
703 reviews across 2 platforms
91 Wyeverne Road, Cathays, CF24 4BG
Kingstons's office in Cathays, at 91 Wyeverne Road, is rated 3.9 out of 5 across 703 reviews on two platforms, including 692 Google reviews rated 4.0.
Every review we hold for the Cathays office, from every platform, shown as written. First names only.
1/5
Googlewould give 0 stars if possible. They're impossible to reach out to, don't properly clean the house. they will take as muvh of your deposit as possible, even for nonsensical reasons. they also (allegedly) offer to reduce the deposit cost if you give them a 5 star review. so many reviews are fake, and give a distorted view of this company. don't rent with them if you want to live in a hygienic, organised home.
5/5
GoogleLee was the best at showing us around the houses, he gave us all the information we needed to make a decision! would deffo recommend!
1/5
Googleuninhabitable housing, there have been so many issues the past 7 months of living at a Kingston property but sat writing this review, the ceiling has collapsed in our porch area because the shower was in use. furniture breaks very easily, including doors/windows, the flooring is unsafe and we were unable to use the back garden for a number of weeks in the winter as it was dug up for maintenance on a pipe but never filled up properly. its still not safe for our dog to be in the garden. responses to complains are either excruciatingly slow (with a ridiculous amount of promting) or nonexistent. this agency is full of vultures who take advantage of being based in a uni town, full of first time renters. if i could go back an never rent with them i would, its not worth the mental anguishNegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleLee was so helpful we managed to find an amazing house within a day! highly recommend for finding student houses :)
5/5
GoogleLee was very helpful at providing all the information we needed to know about the property and made sure that all of our questions were answered.
5/5
GoogleAmazing family owned Residential letting agency. They have been managing my properties for many years. Excellent maintenance service, second to none ******
Thank you for your amazing feedback :)
5/5
Googleawesome and approachable, made it straightforward to understand what was needed and a great tour with Lee - even discussing details that I had failed to think about 😄! Thoroughly enjoyed the care they provided. Areez …
Thank you for your lovely feedback :)
5/5
GoogleI had an excellent viewing session with Laura today. She tailored and adjusted our viewings to exactly what we wanted. We fell in love with the property so much we signed the very same day!!
Hey Arthur, Thank you very much for your feedback :) we are always happy to do our utmost to help and are pleased that you have found your perfect property.
1/5
GoogleLeaking pipes, damaged property, useless staff, bed bugs, didn’t return full deposit The worst housing experience I’ve ever had. On the day of the viewing (I had to take a day off to go there from Bristol) I came to the office and they told me they don’t have the keys so I had to come in next day. Moving in went quite smoothly, but that was about it. If you can, avoid this agency. If not, make sure to take pictures of EVERYTHING that’s not okay. I will never rent from them again. First of all - giant wet stains on the living room ceiling. Almost everything that could be leaking in the bathrooms was leaking. The bathtubs got changed about a month later and stains painted over. It happened again soon with mould as a bonus. The “garden” was in a terrible shape from the beginning and they wanted us to clean it or we’d pay for a gardener that they would send over. They never did though. One evening during a particularly bad rain I came home to see water flowing down from the ceiling light in the living room. The area around the ceiling light has been wet and slightly dripping for a while and we thought it was the toilet leaking, but then we discovered a hole in the wall around a pipe at the toilet upstairs. The floor was covered with a thick layer of rain water and it was leaking through the ceiling and around the light into the living room which is a huge fire hazard. Of course we contacted Kingstons immediately and I stuffed a dish cloth in the hole which reduced the water flow. At the time they had a fancy app on their website for maintenance reporting and we emailed them as well. Nothing happened for about two months, even though we contacted them repeatedly just to be ignored, but they were probably receiving the emails since they asked me about wifi (it was off only for 2 hours and somebody reported it, apparently this was more important to them) when I came over to the office to tell them about this issue again. A while later Laura (probably the only person there who actually cares) came over for a completely different reason and got someone to fix it within days after she saw the video. Bed bugs! After I discovered them I bought some sprays (I spent about £40 altogether), but they came back after a while, the common sprays don’t kill eggs. I reported the issue, asking for a specialist and a new mattress. I found a nest too, it was facing the wall so I couldn’t see and it must have been there for longer than me to be this bad. Of course I was ignored again so I ordered a very strong and expensive bug killing spray from my home country - I wasn’t able to find anything equally efficient here. I was about to leave for two weeks so I went to the office to make sure they know about the issue and do something while I was gone. The lady I was talking to had zero interest in my problem, obviously wasn’t even really listening and she said the office has never received any of my emails. I spoke to her again a few weeks before I moved out because the moving out instructions were unclear, she was very supercilious and obviously bothered by my presence. Well, she promised to get someone to check on the bugs and get me a new mattress. The bugs were gone after I used the strong spray (they never came back after) but I wanted to make sure. She didn’t even ask which room it was, I realised that outside and came back to tell her but she didn’t seem to care. And you’re guessing right, nothing happened and that disgusting mattress is still there. It took them 3 weeks to return my deposit and they only returned £330 out of £400 that I paid. They deducted £40 for cleaning (I’m sorry what cleaning? When I moved in it took me about half an hour of intensive cleaning before I could do anything else) and £30 check-out fee which was a completely new thing to me. Apparently when you’re an agency that makes profit on students you can ask fees for anything you want. Why don’t you start selling tickets for appointments :)
5/5
GoogleLee was very friendly and offered nice advice, thank you to kingston residential for their excellent service
1/5
GoogleLiterally the worse estate agency. Trying to get my deposit back from them is an absolute nightmare. Laura was incredibly rude on the phone regarding my deposit. Paid agency fee and they did nothing !
5/5
GoogleLee was very helpful on our viewing. Helping us to secure a great deal. Excellent service
5/5
GoogleReally impressed! Lee was superb with showing us houses. Couldn’t ask for a better experience.
5/5
GoogleKingstons was really helpful and nice. My room was locked by itself, and the staff arrive within 5 minutes to help me out and unlock my room. Thanks for helping me!
Hey Cheuk Happy to help, I am sorry for the confusion in respect of the room numbers, but we managed to power through the main bunch rather quickly for you :)
1/5
GoogleDO NOT GO WITH THIS LETTING AGENCY!! Damp in every room, mushrooms growing in the walls, leaks, broken tiles from the floor being uneven, rats, mice, cracks and holes in walls from damp, heating doesnt work, paint peeling off the walls due to the damp and the caborn dioxide alarm going off all the time, we have reported these problems to Kingstons several times and everytime they tell us something will be done but nothing ever happens! Made third year of uni less enjoyable because we were all always ill from the damp!
1/5
GoogleWe signed for a property back in January that was due a refurbishment over summer, it was to our surprise that the property was nowhere near complete on the 1st September (which is when we started paying rent and were supposed to move in). Dreadful communication between the landlord and letting agency - neither party knew what was going on (or perhaps they did and didn't feel to let their tenants know). Suerah, an employee of Kingstons, was an absolute godsend and used her own initiative when the manager took holiday in the middle of this mess. She sorted out temporary accommodation for us 6 tenants ensuring that we would all stay together. Up to this date, Suerah seems to be the only Kingston's employee who listens to our requests and gets stuff done. When we found out what was going on with our refurb property, Suerah never failed to show empathy and really made it clear that she cared. Kingston's claims it has expertise in student accommodation so it would probably be a good idea if they had more people like Suerah who can relate to students (or at least try to!). I hope Suerah's fantastic work doesn't go amiss.
1/5
GooglePathetic customer service. I had a broken bed for my entire duration which they didn't bother fixing even after MULTIPLE requests, there were other issues which they also didn't bother fixing until I threatened them with a claim for living arrangements not being fit for purpose (to which I think I scared them because they sent someone over the next day), no notice when people are going to view your property so be prepared for that...ended the tenancy after a year per the contract, to be told the bond would be returned, a month later we are still waiting for the bond to also find out that they are deducting a leaving fee (which they kept quiet about until now!)... would never rent or buy from them again. If you are thinking of going with these people for a property, GOOD LUCK, you WILL need it.
5/5
GoogleGreat property and Lee was really helpful and the process has been quick and easy, would recommend to others!
5/5
GoogleLee was class at driving us round each house. Secured the house on the day, no messing. Very happy.
5/5
GoogleLee was great! Really helpful and helped us find the best house! - hannah
5/5
GoogleHelpful and friendly service, especially Lee who helped with any questions we had.
5/5
GoogleLee was very helpful when helping us find our house for next year!
5/5
GoogleThe top letting agency to rent from in Cardiff. I was in a bad situation with my previous landlord, so I was very picky and demanding to the agency and the agent I met to visit a few flats. The whole team at Kingstons has been friendly and marvelous. They answered all my (many) questions and concerns and found me exactly the kind of flat I was looking for, in the area that I wanted! Special shootout to Lee, whom is responsible for finding that special place! When I moved in, the flat had just been professionally cleaned (and you could tell) and everything was very satisfactory. When, on my second day here, I had an urgent problem out of office hours, Kingstons answered immediately and resolved it within minutes. I'm really pleased with Kingstons and would recommend them without hesitation.
1/5
GoogleAbsolutely awful! Rude staff, extra fees added on that hadn't been disclosed and ridiculous deductions from our deposit! It took us 2 months of phone calls and emails to get our deposit back after they kept making excuses to not give it back to us. Every time they would tell us that everything was completed and we would be receiving our money very soon and then nothing. So we would call and find out that we still needed to do something else in order to get back our deposit even when they had just told us that everything was in order. I advise everyone to absolutely stay away from this place! I wish I could give this place 0 stars.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kingstons's Cathays office has 703 reviews across two platforms: 692 on Google, 11 on Trustpilot.
Kingstons Cardiff is rated 3.9 out of 5 across all 703 reviews, and 4.0 out of 5 on Google from 692 reviews.
Kingstons Cardiff, 91 Wyeverne Road, Cathays, CF24 4BG.
