5/5
GoogleBest agency to get your accommodations from really helpful and best in cardiff!!
Trusted Agent profile · Cathays
Kingstons Cardiff reviews in Cathays
★★★★★
703 reviews across 2 platforms
91 Wyeverne Road, Cathays, CF24 4BG
Kingstons's office in Cathays, at 91 Wyeverne Road, is rated 3.9 out of 5 across 703 reviews on two platforms, including 692 Google reviews rated 4.0.
Reviews
Every review we hold for the Cathays office, from every platform, shown as written. First names only.
Google5/5
GoogleThe staff were great during the whole process, especially Lee. We were able to get a slot to view all available houses within our budget which was ideal and led to us choosing our favourite.
5/5
GoogleVery friendly and welcoming
5/5
GoogleAmazing service, kind and very helpful staff! :)
5/5
GoogleFantastic experience with Kingston Residential! We saw at least 5 properties until we were happy, but Kingston never gave up on us! So excited to move into our dream home in July! Thank you the entire team, especially Lee!
5/5
GoogleTop service and very smooth process from start to end, especially Laura. Would highly recommend. Thank you
Agent replied · 8 June 2023
Thank you :)
5/5
GoogleReally good services showing homes
1/5
GoogleOne of the worst agency. Poor services and harsh behaviour, I guess most of the good reviews here are paid.... Provided us with a dirty and unmaintained house and charged us for petty issues while leaving the property. Even the landlord cancelled the agreement with them due to their poor services and maintenance of the property.
1/5
GoogleTerrible, terrible company, would give 0 stars if I could. If something breaks in the house, don't ever expect them to try fixing it, even if it's something morally and legally required, like working fire alarms. If you/your kids want a safe living experience, they're unlikely to get it here.
1/5
GoogleDO NOT RENT HERE. I experienced extreme mould issues here, mould growing from ceilings, fridges and ovens not working, rats and deductions taken from my deposit that were not caused by myself. I persistently complained about how the mould was causing me to have severe eczema and lung issues. No one came to help. Every complaint or issue we raised was met with the agents hanging up the phone.
1/5
GoogleIt is so bad I would give no stars if I could! Bribed into giving a good review! Maintenance has no number to call! We can't use our fridge, dishwasher, washing machine, dryer, microwave, kettle or toaster because all the sockets are broken and no one is coming to fix this issue! We have mold in the house which has not been resolved and we have been complaining about it since moving in. When we moved in the taps didn't work, we had a broken couch, broken table, the counter was coming off. All of their houses look really nice but when you move in everything crumbles when you touch it! They also refused to fix any of these problems until we threatened to not pay rent! Do not go with Kingstons!
1/5
GoogleNot only was my experience with them bad but 3 years on I’m now hearing more of my friends having an awful time with them. The hostility you get from the staff over the phone or in person, lack of response from the email resulting in no essential maintenance work being carried out. Students and professionals please avoid this agency, save yourself the headache.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleIf possible, I would give them 0 stars, please avoid them.When we moved into the property, no one from the agency came with us so we can go inside the rooms and double check everything. The house was not clean, we had a mouse trespassing for more than six months and was still there when we left.We had problems with the shower and they got someone to fix it, who did not ring the bell and just entered the property with keys from the agency. When we left, they claimed deductions from deposit for fabricated reasons. The worst agency ever, please avoid at all costs!!
1/5
GoogleWhen we moved into the property, it was absolutely filthy and disorganised. A lot of the furniture and necessities were broken, there was scaffolding on the house (that we weren't told about), they left the old furniture in the house and expected us as tenants to remove it all for them. Barely anything was sorted out, organised or cleaned and the agency were very dismissive of us. They fined us £100 of our deposit for things that were either nonsense, unfair, or hypocritical. We left the house in a much better condition than how we arrived to it, and yet are the ones being fined. We do not recommend Kingstons AT ALL!!!!!
1/5
GoogleDO NOT USE THESE COWBOYS. Having rented 5 student houses in the Cathays area in the last 5 years, Kingstons are by far the worst letting agent. The house was filthy at outset, we contacted the agent who promised to clean it - nothing. A pile of rubble was left outside all year. We left the place cleaner than when we started but it was too filthy to get clean. Kingstons then made a load of spurious deductions from the deposit which we fought over for months. The worst agent in Cardiff.
1/5
GoogleThey told us to write a 5 star review for a discounted deposit. The house wasn’t clean when we moved in, there were multiple things wrong with the house (eg broken lights, mould, draining issues) that didn’t get fixed for months until we threatened to not pay rent. They’ve known about the mould for 3 months and still haven’t done anything about it, and we didn’t have any water when we first moved in. Do not go with Kingstons!!
1/5
GoogleThe first day I moved in, the shower didn't work, there was rubbish in my bin, I had a dirty window, microwave, none of the plugs were working, nor the radiator, I'd asked asked letting agent to wait while I check out the room for issues and she ran away without letting me know so I had to call them, terrible from the offset. One day I came home late in the evening after work and they changed my door without any notice or providing a key, so I was locked outside. Another time maintenance people had come by and left dirty unflushed tissues in my toilet. They also refuse to fix holes in my shower walls Lack of professionalism, when I was showing me rooms, the letting agent opened an already occupied room. Terrible company, never fix any issues, no communication at all, no accountability, AVOID AT ALL COSTS! All these problems only 2 months into my tenancy.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recommend this agency, Laura was very professional
Agent replied · 8 June 2023
Thank you ever so much for your lovely feedback.
1/5
Googlehorrid receptionist and horrid customer service
1/5
GoogleThe worst letting agency in Cardiff. They left our house an absolute state with scaffolding left on the house, everything was dirty and dusty, they left all the old furniture in the rooms along with the new furniture and we had to remove everything ourselves. On top of that, they deducted from our deposit for cleaning and the state of the garden, when they left the house to us in a disgusting way. Do not go to this agency.
1/5
GoogleWorst estate agents I have ever used. 5 months later and still having issues with receiving a set of keys to our own building. Terrible with no duty of care and having to chase up maintenance issues yourself. Our flat was not even cleaned or had an inventory done the week we moved in. we arrived ready to unpack with filth everywhere, dirt, food, and nothing prepared for us. Avoid at all costs.
1/5
GoogleAvoid these cowboys! Left my son in the lurch on a Friday night when they changed his room door (without any notice!) and he obviously couldn't gain access without the new key (and their offices were shut). No one has shown any sense of accountability or remorse and any subsequent emails have been palmed off like the dodgy dealers they are. Looking to get Trading Standards involved for their sheer incompetence as multiple people were affected (just don't understand how you can be so stupid and unprofessional as to not make residents aware of something that will affect them not gaining access to their property at night). Doubt they'll even bother replying to this as they'll get their friends and colleagues to write fake 5 star reviews to drown out the true ones. AVOID THESE CLOWNS!
1/5
GoogleThe first day I moved in, the shower didn't work, there was rubbish in my bin, I had a dirty window, microwave, none of the plugs were working, nor the radiator, I'd asked asked letting agent to wait while I check out the room for issues and she ran away without letting me know so I had to call them, terrible from the offset. One day I came home late in the evening after work and they changed my door without any notice or providing a key, so I was locked outside. Another time maintenance people had come by and left dirty unflushed tissues in my toilet. They also refuse to fix holes in my shower walls Lack of professionalism, when I was showing me rooms, the letting agent opened an already occupied room. Terrible company, never fix any issues, no communication at all, no accountability, AVOID AT ALL COSTS! All these problems only 2 months into my tenancy.
5/5
GoogleAfter searching for a student house for a few months and not really being impressed with any, we finally came across this agency with a house we all wanted. They were very open and forthright in the viewing and gave us a very clear picture of what we would be getting. Once we all decided we wanted the house, it only took a five minute phone call and then we were paying the fees (which were much cheaper than other agencies) and then we had our house. Great service and very reliable
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Kingstons Cardiff
How many reviews does Kingstons Cardiff have?
Kingstons's Cathays office has 703 reviews across two platforms: 692 on Google, 11 on Trustpilot.
What is Kingstons Cardiff's rating?
Kingstons Cardiff is rated 3.9 out of 5 across all 703 reviews, and 4.0 out of 5 on Google from 692 reviews.
Where is Kingstons's Cathays office?
Kingstons Cardiff, 91 Wyeverne Road, Cathays, CF24 4BG.
