5/5
GoogleOne of the best housing agencies i have ever dealt with. Thank you very much for the service. You guys were professional throughout the whole journey and i love my new property.PositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile · Cathays
Kingstons Cardiff reviews in Cathays
★★★★★
703 reviews across 2 platforms
91 Wyeverne Road, Cathays, CF24 4BG
Kingstons's office in Cathays, at 91 Wyeverne Road, is rated 3.9 out of 5 across 703 reviews on two platforms, including 692 Google reviews rated 4.0.
Reviews
Every review we hold for the Cathays office, from every platform, shown as written. First names only.
Google5/5
GoogleFirst time using Kingstons to find a student house. They have been very helpful. Significantly better than the letting agent I was with this year.
5/5
GoogleHelpful estate agent, told us everything we needed to know about the property and helped with all contracts as well as supplying needed certification
5/5
GoogleGreat service and friendly staff that make you feel welcome!
Agent replied · 8 June 2023
Thank you for your positive feedback!
5/5
GoogleHad such a welcoming experience today, very helpful and lee even gave me a biscuit. Very easy to talk to and helpful - Jenna-Marie
1/5
GoogleOne of the worst agent, and a very disappointing service. The company should know how to talk to people through phone call. Worst to the core.
5/5
GoogleI'm very impressed by the services Kingston Cardiff provided. They are always professional, prompt and efficient. Whenever there is an issue, they will get it solved in no time! They are my best choice in Cardiff ever since I got investment properties there!
1/5
TrustpilotKINGSTON RESIDENTIAL CARDIFF
If I could have provided a negative experience I would have done so.
5/5
GoogleGreat service, even when it was so late into term they made it easy to find something and close the deal
5/5
GoogleHappy client, great customer service and care.
1/5
TrustpilotBasically slum lords
5/5
GoogleGreat service, efficient and helpful. Was able to find our new student house within a week! Very happy with the outcome.
1/5
GoogleI would avoid them completely. Rude and very unhelpful.
Agent replied · 8 June 2023
Dear Laura, we take all complaints very seriously and would have liked the opportunity to discuss the content of your review in person. However, as our company complaints procedure has not been followed correctly in this case, then I would like to draw your attention to the following points: The Kingstons website (www.kingstons.co.uk) as well as our tenant handbook (which works in conjunction with the tenancy agreement) details all of our processes. The Kingstons tenant handbook clearly outlines our company complaints procedure. This states how complaints are handled and a time frame for all responses. In the event that we are unable to reach a satisfactory conclusion over the telephone or in writing then we invite our tenants in to the office for a meeting. Also included within our tenant handbook is a comprehensive list of additional charges that you may incur during the tenancy in the event that you do not adhere to the terms of the agreement. In addition, Kingstons are proud members of UKALA and The Property Ombudsman. This is a professional membership and regulatory body for letting agents in the UK which promotes set standards in the property industry. If you would like to meet or simply have a chat with a member of our team to discuss your experience with us then please contact our Office Manager who will be more than happy to arrange this for you. Thank you, Kingstons
1/5
GoogleVery disappointed. Considering to take legal action against them.
Agent replied · 8 June 2023
We take all complaints very seriously and would have liked the opportunity to discuss the content of your review in person. However, as our company complaints procedure has not been followed correctly in this case, then I would like to draw your attention to the following points: the Kingstons website (www.kingstons.co.uk) as well as the tenant handbook (which works in conjunction with the tenancy agreement) details everything in respect of the handling and returning of your bond deposit. Kingstons are members of ‘My Deposits’ and as such all tenant bond deposits are registered with them for the duration of the tenancy. Whilst Kingstons are governed by the rules and regulations of this scheme, tenants are also obliged to fulfil the terms and conditions of the tenancy agreement in respect of all bond refunds. The Kingstons tenant handbook clearly outlines our company complaints procedure. This states how complaints are handled and a time frame for all responses. In the event that we are unable to reach a satisfactory conclusion over the telephone or in writing then we invite our tenants in to the office for a meeting. If you would like to meet or simply have a chat with a member of our team to discuss your experience with us then please contact our Office Manager who will be more than happy to arrange this for you.
5/5
GoogleWe had really great service, they showed us around lots of properties very thoroughly and listened to our requests. Perfect Service!
1/5
TrustpilotRead the latest BBC news report and…
Read the latest BBC news report and weep..
5/5
GoogleThe estate agent that showed us around was really helpful and polite. Made the experience of finding a new house for next year really easy.
5/5
GoogleVery friendly! They helped us find a property suited to us in a short time frame and were very quick to respond!PositiveResponsiveness, Professionalism
5/5
GoogleGreat service, lovely office space and friendly staff
Agent replied · 8 June 2023
Thank you for the feedback!
5/5
GoogleAll of the staff at Kingston's were really polite and helpful. Finding our first student house was a really smooth process; would definitely recommend.
1/5
GoogleThe worst communication and attitude. Lacks professionalism. Avoid.
1/5
GoogleAbsolutely disgusting customer service with staff members being rude and even as far as rolling their eyes at customers. Constant rudeness throughout the course of a year long tenancy, and poor attitude towards clients.
5/5
GoogleExcellent people to work with, dealt with our 3rd year house very professionally and smoothly. Would recommend 👍🏻PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTerrible company with rude staff. Avoid avoid avoid.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
