Trusted Agent profile · Caterham
★★★★★
1,556 reviews across 2 platforms
29 Station Avenue, Caterham, CR3 6LB, CR3 6LB
Part of Hamptons, see every office.
Hamptons's office in Caterham, at 29 Station Avenue, is rated 4.3 out of 5 across 1,556 reviews on two platforms, including 180 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Caterham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Caterham.
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent customer service. Thanks to Christina Petitt, my move into my new apartment was stress free. With prompt responses and follow-ups Christina helped make my move a success. Thanks for the service.
Thank you so much for your kind words! We strive to make our customers' moves as stress-free as possible, and we're thrilled to hear that Christina was able to make your move a success. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHamptons’ Caterham branch has been truly outstanding in our home‑search journey over the past few months. Jo Davis (the Head of Letting) and Nathan Glass took the time to understand our family’s situation and priorities, always focusing on homes that genuinely fit our needs and ideal location, not just what was available. Jo’s professionalism and depth of experience shone through at every stage. She balances the interests of both landlord and tenant, explains options clearly and offers pragmatic, honest advice that helped us make confident decisions and feel reassured throughout. Nathan has also been exceptional. He is sincere and truly client‑focused: he listens carefully, asks thoughtful questions and follows up promptly with updates and suggestions. His willingness to go the extra mile shows huge potential to be a future star in the industry. Overall, Hamptons Caterham’s letting team, especially Jo and Nathan, turned what could have been a stressful search into a positive and supportive experience. Their customer‑first mindset, proactive approach and consistent professionalism mean we would not hesitate to recommend them to anyone looking for a new home in the area.
Thank you so much for your glowing review of our Caterham branch! We are thrilled to hear that our team, led by Jo Davis and Nathan Glass, made your home-search journey a positive and stress-free experience. Our customer-first mindset and proactive approach are what sets us apart, and we are grateful for the opportunity to assist you in finding your ideal home. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleCarrie Rudge and her team at Hamptons Caterham went absolutely above and beyond. She was communicative and responsive at all times. When we hit snags she actively looked for solutions and basically project managed a difficult situation for us, while staying good humoured and professional throughout. We recommend her and her team very highly indeed.
Thank you so much for your kind words, we are thrilled to have exceeded your expectations! It was our pleasure to work with you and find solutions to any challenges that arose. We pride ourselves on our communication and professionalism, and are grateful for the recommendation. Hope to work with you again in the future! #HamptonsCaterham #AboveAndBeyond #ExceptionalService Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleThank you so much to Elliot and the team at Hamptons for a brilliant experience moving house. Elliot has been absolutely fantastic - always so cheerful, friendly and helpful . He has been incredibly conscientious throughout the whole process, helping to push the house move through very quickly. He kept us informed at every step and has been a pleasure to work with. We would highly recommend! Thank you Hamptons!
Thank you for your review Nathalie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleI was looking for the perfect property to rent which I found with Hamptons, I was the first person to view it and didn't want to lose out on it, well the wonderful Christina made that happen! She is amazing at her job, any queries I had Christina was quick at getting back to me. Also Jessica was super quick at getting the tenancy agreement sorted and signed. I'm really impressed with these ladies and they're a real credit to Hamptons, I would highly recommend renting from them
Thank you for taking the time to leave us a review Emma. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleFirst class and Anna was exceptionally good at her job. We were kept informed every step of the way and even when we came across one or two problems they did all they could to resolve the situation. Very professional and so pleased we chose Hamptons!
Thank you so much for your wonderful review! We are delighted to hear that Anna provided top-notch service and kept you informed throughout the process. Our team at Hamptons works hard to ensure a smooth experience and we are so grateful you chose us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotDanish is by far the most helpful…
Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!
5/5
TrustpilotJuan Elkington
Juan Elkington, based at the Maidenhead office has been an excellent Property Manager: professional, approachable, and highly responsive. He communicates clearly, deals with issues promptly, and makes everything as straightforward as possible. A pleasure to work with and a real asset to the team."
Thank you for taking the time to leave such a wonderful review. We are delighted to hear about your positive experience with Juan and the Maidenhead Property Management team. Providing a professional, responsive and approachable service is incredibly important to us, and it's fantastic to know that Juan's clear communication and prompt handling of matters have made managing your property as straightforward as possible. Your kind words about Juan being a real asset to the team are greatly appreciated, and we will be sure to share your feedback with him and his colleagues. Thank you again for your recommendation and for choosing Hamptons.
5/5
TrustpilotThe best property manager!
I've had Olivia as my property manager for a number of years now, and she has always done an amazing job. Second to none service making sure everything is looked after exactly as it should be. I can't recommend her highly enough.
Thank you for taking the time to leave such a fantastic review. We're delighted to hear about your positive experience with Olivia. It's wonderful to know that she has consistently provided such a high level of service over the years and has given you confidence that your property is being looked after exactly as it should be. Your comments about her dedication, professionalism and attention to detail are greatly appreciated, and we'll be sure to pass your kind words on to her. I know she will be thrilled to receive this recognition. Thank you again for your recommendation and for your continued trust in Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
1/5
TrustpilotScam company they tried to scam me out…
Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM
4/5
GoogleWe are currently viewing properties in the local and surrounding areas and last weekend was our first time viewing a property through Hamptons. Christina (the weekend representative) was EXCELLENT! She was knowledgeable with the property and oozed a real warmth and professionalism. So much so that her knowledge of what was on offer through Hamptons led us to viewing a 2nd property. She is a real credit to the branch!
Thank you for taking the time to share your experience with us! Christina is a true asset to our team and we are glad she provided you with exceptional service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI never write 5 star reviews, as I am of the belief that everyone should provide 5 star service as standard. However I am compelled to write this review as the team of Hamptons have gone above and beyond any normal standard of excellent service. Indeed if 10 stars were available I would be giving them it to them. Denise in particular has been my support, my sanity and my unwavering sword in what can only be described as a battle to exchange. She has done her job and more and I can hand on heart say that we would not have sold our home and bought our dream home without her. Her incredible ability to keep calm and offer words of wisdom, steering us through an extremely difficult, complicated and stressful chain have been invaluable. I genuinely know we would not have made it without her, thank you Denise. Thank you also to Philip, Sara, Claire and the whole team at Hamptons who have all been wonderful. We will continue to recommend you as the number one Estate Agents in Surrey and thank you from the bottom of our hearts.
Thank you for your wonderful review Lucie. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleHamptons Caterham have been a great support in the purchase of my new flat. Communication has been excellent and they have really helped me along the process, particularly Elliot and Carrie who were both supportive to myself. I would highly recommend.
Thank you for your kind words! We are thrilled to have been able to assist you with your new flat purchase. Our team, especially Elliot & Carrie, are dedicated to providing excellent service to our clients. Thank you for recommending us. Cheers to your new home! #HamptonsCaterham Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleVery disappointing experience with Sara Al-Rabee. We liked a property with Hamptons and put an offer in on it. Sara was quite rude about the offer we put on saying it was far too low without taking into consideration the housing market in 2023. The offer got rejected and we ended up having back and forth with the seller via Sara to see if we could find a middle ground. Sara was never supportive of our position. Anyway the worst part came later. The property had been on the market for a few months prior to our first offer (with no other offers made) and even in the two month back and forth we had, still no other offers were made. We kept asking Sara why no offers had been put on it because on the face of it it was a very nice property and she kept feeding us stories about how it was because of the small garden or smaller kitchen. We finally got very close to agreeing on an offer with the seller and at the last minute Sara said “oh just one more thing to let you know before we agree the offer.. the property has had underpinning due to subsidence. Shouldn’t be an issue though so I’ll pass your offer on”. Obviously that is a massive issue so we withdrew our offer. Sara also said she would send us documents about the underpinning but never did. In our opinion Sara was dishonest and should have informed us of the issue right from the start and saved us 2 months of wasted time in our property search.
Hi Prash. We are extremely sorry to hear about this. Please would you send an email to customercare@hamptons.co.uk with your contact details and we will do our best to make it up to you.
5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb
Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.
5/5
GoogleElliot and the team worked really hard to secure a sale and the process was very smooth.
Thank you for your kind words! Our team always strives to provide a smooth and successful experience for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHamptons has been our estate agents for nearly 10 years and I have to say they have very good property managers. My current property manager Vygaile played an exceptional role in assisting us in smoothly vacating the property and have always made sure to understand our concerns and takes the time to listen to us. Whenever we need her she was there for us. Thank you Vygaile!! Special thanks to our former property manager Petrina too who was always there when we need her.
Thank you for your review Premavathi. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleWoohoo, just Exchanged Contracts. Thanks to Carrie, Anna and the rest of the Team at Hamptons Caterham office. They worked very hard to educate a challenging Buyer and support me through the process!!!
Thank YOU for trusting us with your property sale, and congratulations on exchanging contracts! We're thrilled to have been able to make the process as smooth as possible for you and appreciate your kind words about our team. Best wishes in your new venture! 🎉 Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Googlegreat and easy experience. Big thanks to Nathan!
"Thank you for the positive feedback! We're happy to hear you had a great and easy experience with us, and we'll be sure to pass your thanks onto Nathan. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you to Elliot for helping us purchase our first home. Elliot is a great asset to Hamptons, hardworking, knowledgeable, quick replying to emails, empathetic and always a step ahead, making everything run as smoothly as possible. BIG THANK YOU 👍 …
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have rented my house via Hamptons for the past 3 years. Our final tenants departed recently and the settlement of the final damages and dilapidations report was a complex issue that needed resolution. We were advised throughout the process by Lois Hickey - Senior Deposit Manager, whose experience, prompt action and support was much appreciated and resulted in a mutually agreed settlement.
Thank you for your kind words! We are thrilled to hear that our team, especially Lois Hickey, provided you with a positive experience during the settlement process. We greatly value your feedback and appreciate your continued trust in our services. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe've just sold our house and moved into a rental property managed by Hamptons. Moving house is stressful at the best of times, but when trying to align a house sale with a rental move in, things get more complicated. But whenever we were up against it, or our stress levels were through the roof, Phoebe was there to help sort anything she could, or influence things she couldn't fix directly. She's extremely communicative, an absolute star every step of the way, and at times, a saviour. A real asset to the Hamptons team. Thanks, Phoebe.
Thank you for your wonderful review Jonathan. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
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Tell us what you need and we'll put you in touch. Hamptons Caterham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Caterham.
