Hamptons Caterham Sales reviews

★★★★★ 5/5

Trustpilot

Amazing Mandy :)

We have had the pleasure of having Mandy as our Property Manager throughout our four-year tenancy, and we honestly couldn’t recommend her highly enough. Mandy has been absolutely amazing from start to finish. Nothing is ever too much trouble, and there isn’t a problem that phases her. She is always at the end of the phone, incredibly responsive, helpful and reassuring whenever we have needed her. It’s rare to find someone who provides such a consistently personal and professional level of service, and Mandy has genuinely made our tenancy a wonderful experience. An absolute 5-star service from start to finish, thank you, Mandy!

Andrew · 24 September 2026

★★★★★ 4/5

Trustpilot

Patryk has been a breath of fresh air…

Patryk has been a breath of fresh air in the last few years. Hamptons have found great tenants but the general customer service has been slow and seemingly more focused on their own business rather than at least appearing to value customers. It’s not clear if this is due to poor management, cost cutting or a combination but is much worse in the past couple of years. Patryk by contrast gives me hope things may be getting better as since his appointment he has been responsive and most helpful. I would still like my property manager to know my property and tenants by visiting it at least once but this no longer seems to be Hamptons policy so I have to provide the detailed knowledge that they knew in the past.

Tim · 24 September 2026

★★★★★ 4/5

Trustpilot

I had a really great experience with Grace

I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward. Grace was always helpful whenever I had a question and kept everything moving along smoothly. I really appreciated how easy she made the whole experience. I would definitely recommend Grace and the team at Hamptons to anyone looking for a property.

N/A · 10 September 2026

★★★★★ 5/5

Trustpilot

Been a tenant with Hamptons for 1 year…

Been a tenant with Hamptons for 1 year and so far it’s been great. Danish Ashraf has been the best as a property manager - super responsive to my queries and in making sure things actually get done, not just promised. Anytime I’ve had an issue, he’s sorted it quickly and kept me in the loop. I never feel like I’m chasing him for updates, which honestly isn’t something I can say about every letting agent I’ve dealt with. He’s also good about flagging things ahead of time - new policies, house checks, etc., so nothing ever feels last minute. A year in, I’d genuinely recommend Hamptons (and in particular Danish) if you’re looking for property managers who are actually on top of things.

Elise · 26 August 2026

★★★★★ 5/5

Google

I’ve just moved house using Hamptons and had such a positive experience. Christina has been absolutely brilliant throughout the whole process. Very friendly helpful and easy to communicate with. She kept me well updated and answered any questions I had. I honestly couldn’t fault the service we’ve received and would definitely recommend Christina and the Hamptons team to anyone looking for a new home. Thank you so much for all your help! ❤️

Katy · 30 September 2026

★★★★★ 2/5

Trustpilot

My experience with Hampton Managing…

My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through. A key issue is that, in practice, Hampton does not appear to effectively control or enforce timelines when using landlords’ preferred contractors. As a result, repairs are frequently left pending for extended periods, with updates limited to contractors being “chased” rather than firm appointment dates or completion schedules. This creates uncertainty and delays resolution. Where landlords use their own contractors, there is a clear lack of accountability within the management process to ensure that reasonable repair timescales are met. From a tenant’s perspective, this results in weak escalation pathways when delays occur and no effective mechanism to enforce completion within expected timeframes. Standard expectations for repairs (emergency within 24 hours, urgent within 3, 7 days, routine within 14, 28 days) are not consistently met, particularly where specialist contractors are involved. In practice, these timelines are not actively managed or enforced, and there appears to be limited proactive coordination to ensure timely completion. In my case, I have reported around 13 repair issues over approximately six months, several of which have experienced significant delays. This has resulted in ongoing disruption and uncertainty, particularly where essential facilities are affected. Overall, while issues are acknowledged and contractors are eventually engaged, the service is undermined by delays, reliance on third-party contractors without effective timeline control, and a lack of structured follow-through. Clearer communication, firmer scheduling, and active enforcement of reasonable repair timescales would significantly improve the tenant experience.

Alison · 12 August 2026

★★★★★ 5/5

Trustpilot

Made a very stressful process tolerable.....

Moving a home is very rarely easy but Hamptons in St.Albans handled it so well, there was consistently high level of genuine care. We would especially like to thank Grant who helped above and beyond and understood our situation perfectly. Very good at negotiating and keeping everyone on board. Grant and supporting team kept communication open, swift and clear. They kept us informed about the chain and kept everyone else informed. Without their hard work, our chain could have collapse at the very last minute ! So really grateful for all that hard work. We had a long and complicated chain but in the hands of team at Hamptons, it all worked out. And they made a very stressful process tolerable. For the team, it wasn’t just about getting us a quick sale as it took long time to find our next HOME. We would certainly recommend Hamptons at St.Albans.

Kramer · 9 August 2026

★★★★★ 5/5

Trustpilot

Hamptons for rental management in Maidenhead

I have been dealing with Hamptons over the past 4 years. I bought my apartment with them and then used the Maidenhead office to rent it out fully managed. My first property manager Harjeet Kaur was excellent and we now have Juan Elkington taken over and so far he has been excellent too. They are very proactive on all aspects of the management. We are very happy with their service.

Sandra · 6 October 2026

★★★★★ 5/5

Trustpilot

We would recommend Hamptons

We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues, We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.

Nik · 1 August 2026

★★★★★ 5/5

Trustpilot

Recommendation for HamptonsProperty management in Dorset

Since we moved into our Hamptons rental we have liaised with Andzelika Pilewska, Property Manager. There was an issue with the front door not locking so this was critical and she arranged a locksmith to come swiftly and the issue was resolved. She has been very helpful with ongoing contact and visit to the property. We have no concern in recommending the services of Hamptons Property Manager in our region.

Jane · 2 October 2026

★★★★★ 5/5

Trustpilot

had a great experience with Hamptons

had a great experience with Hamptons, thanks to Danish Ashraf. He has been extremely helpful, professional and patient throughout the process. He always responds promptly to my questions and takes the time to explain everything clearly, making the whole experience much easier and smoother. I appreciate his support and excellent customer service. I would highly recommend Danish and Hamptons to anyone looking for a reliable and professional property agency!

Yunquan · 8 October 2026

★★★★★ 5/5

Google

I recently sold my property through Carrie and her team, and I’m really grateful for the skill and experience they brought to the sale. There were aspects that needed careful handling, but they managed the process calmly and effectively, keeping it far simpler than it might otherwise have been. Carrie gave honest, experienced advice on pricing, strategy and presentation from the valuation onwards, and her attention to detail made it obvious she was the right person to lead the sale. She went above and beyond to present the property at its best, and her down-to-earth, proactive and pragmatic approach was invaluable. She always took the time to explain her thinking at key moments, which helped guide my decisions. Anna was brilliant during the viewings stage and is such an asset to the team. She was steady, patient and reassuring throughout, providing regular, detailed feedback. The way she handled viewings with skill and care made me feel in very safe hands. She also remained helpful post-offer, recommending a trusted solicitor who kept the legal side moving smoothly. Elliot deserves huge credit for his instinct in matching the right buyer to the property in the first place. He kept both sides well informed and stayed focused on pushing the sale through to completion in just over nine weeks. After the thought and effort that went into this sale, I already plan to involve Carrie early on for advice on my next property sale!

Natalie · 14 July 2026

★★★★★ 5/5

Trustpilot

Katie May - Caterham Branch

katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with my queries or anything i’m concerned about. Katie is extremely good at keeping me informed of any actions she is dealing with on my behalf. I recommend her very highly to manage property for clients. Thank you Katie for all your support

Diana · 6 August 2026

★★★★★ 1/5

Trustpilot

Rent somewhere else. Disappointing and unprofessional

Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.

Mattia · 12 June 2026

★★★★★ 5/5

Trustpilot

Renting with Hamptons

Throughout my time renting with Hamptons I’ve had absolutely no complaints. They have treated me with respect and always helped me with any issues in the apartment or when I wanted to adopt my first ever cat. Also a huge thanks to Patryk for always being available when I needed any help with the flat. 10/10

Bart · 30 September 2026

★★★★★ 5/5

Google

Of three agents in Caterham, we selected Hamptons, not because they said they could get us the highest price, but because they believed in the estimate they gave and it was aligned with what we believed too! A few minor hiccups in comms at the beginning but once sorted the service was excellent. We had several of their sales staff show people around and Elliot brought the winning couple over and handled the comms from there. The sale and onwards purchase was fraught with challenges and took way longer than it would with issues in the chain (of 7 properties). None of them related to our sale or purchase, but Elliot was instrumental in having the whole chain talking to each other and providing almost daily updates. and speedy responses to any email we sent. (Thanks Elliot!). A special mention also to Carrie who took over while Elliot was away without missing a beat and was also very forceful😉 at making things happen. (Thanks to you too Carrie!) All in all, a great experience. Thanks to the whole team behind the scenes too, you know who you are.

Chris · 14 April 2026

★★★★★ 5/5

Google

I had a pleasure to rent through Hamptons agency. They helped me a lot in the period between viewing the property, complete all the checks and collect the keys. Always available, very efficient, quick service provided. Especially want to thank Nathan who helped me along the way and promptly reacted to all my emails/calls/requests. Thank you and highly recommend the agency!

Narmina · 14 August 2026

★★★★★ 5/5

Trustpilot

Hamptons managed the letting of a…

Hamptons managed the letting of a Battersea house on my behalf for five years, and did so with professionalism, and astute commercial acumen. I would wholeheartedly recommend them for this role. In recent years, Olivia Gadd has been my point of contact, and she has exemplified the values described above. Thank you.

XNCV · 7 October 2026

★★★★★ 5/5

Trustpilot

Stress-free management from Anca Ciobanu

Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca

M · 9 October 2026

★★★★★ 5/5

Google

We recently purchased a home through Elliot at Hamptons in caterham. We had an excellent experience purchasing our home thanks to elliot. From start to finish, communication was clear, prompt, and reassuring, which made what can often be a stressful process feel much more manageable. Elliot worked really hard during a particularly challenging period in the transaction. His persistence, professionalism, and proactive approach really helped push the sale through when things became difficult. We always felt informed and confident that everything possible was being done to keep things moving. Would defiantly recommend! Thank you Elliot

Kelly · 14 March 2026

★★★★★ 5/5

Google

I would like to recommend Katie May at Hamptons, Caterham branch. I have had dealings with Hamptons for quite a few years and always received good service. Lately a very sensitive situation developed, coming from other sources, which needed extra tact and diplomacy and Katie proved to be the perfect person, helping to resolve the matter fairly and easily.

Christine · 14 August 2026

★★★★★ 5/5

Google

Very happy with the service provided by Nathan and the Hamptons team throughout my tenancy and move process. Communication was always professional, friendly, and efficient, and Nathan was especially helpful with arranging viewings, answering questions, and keeping me updated throughout the process. The whole experience was handled smoothly and made far less stressful thanks to their support. I would definitely recommend Hamptons to others looking to rent.

Kristine · 14 June 2026

★★★★★ 5/5

Google

We can’t recommend Hamptons Caterham enough, especially Carrie Rudge, who has been amazing throughout the sale of our house. We’d used two other estate agents before Hamptons, and honestly, there was no comparison. Hamptons were miles ahead when it came to professionalism, communication and just generally keeping everything moving. The difference was noticeable from the start. Carrie went above and beyond for us throughout the whole process. She was always there when we needed her, whether it was answering questions, reassuring us when we were worried or helping with anything that came up along the way. She genuinely cared and did everything she could to make sure we felt supported and knew what was happening. A huge thank you to Carrie and the team at Hamptons Caterham. We wouldn’t hesitate to recommend them, and if we ever needed an estate agent again, they’d definitely be our first choice.

Sabrina · 10 October 2026

★★★★★ 5/5

Trustpilot

Professional and courteous.

Our service is what you would expect from a long established professional company. A quick response to every issue and good follow up with contractors. Good notice period for routine annual inspections. Our property manager Andzelika Pilewska is always courteous and helpful.

Peter · 7 October 2026