Hamptons Caterham Sales reviews

★★★★★ 5/5

Google

We just sold our house and bought a new one with Hamptons and it was a great experience throughout. Everything went smoothly, and their advice on the valuation and sale was really helpful. I want to give a special shoutout to Anna. She was amazing, always there to answer questions, chase things up, and give advice when we needed it. It felt like she really had our backs throughout the whole process.

Nadia · 14 March 2026

★★★★★ 5/5

Google

I would like to express my sincere appreciation to Hampton Estate Agents in Caterham, especially Anna, for her outstanding support throughout the entire process of purchasing our new home. From the very beginning, Anna demonstrated professionalism, patience, and a genuine commitment to helping us navigate every stage of the journey. Her communication was exceptional always prompt, clear, and reassuring. She went above and beyond to coordinate with all parties involved, ensuring that everything moved smoothly despite the usual challenges that come with buying a property. Anna’s attention to detail, dedication, and friendly approach made the experience far less stressful and far more enjoyable. We are truly grateful for her hard work and would highly recommend Hampton Estate Agents, and Anna in particular, to anyone looking to buy or sell a home in the area. Thank you for helping us make our new home a reality.

Alex · 14 December 2025

★★★★★ 5/5

Trustpilot

Our property manager Patryk has been…

Our property manager Patryk has been great, quick to reply, easy to talk to, and sorts any issues raised quickly. All in all he has delivered a constant, professional and proactive approach. He has made the whole process of renting hassle free.

Mo · 23 September 2026

★★★★★ 5/5

Trustpilot

New Landlord

As a new Landlord, Hamptons have been so helpful in guiding us through the process, finding tenants and managing the property for us Andzelika has been particularly helpful, nothing is ever too much trouble. Highly reccomend!

Kirsty · 5 October 2026

★★★★★ 5/5

Trustpilot

Hamptons in Maidenhead have managed…

Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!

Chris · 17 June 2026

★★★★★ 5/5

Google

I have just exchanged on my first property and I cannot recommend Hamptons enough! The service has been outstanding! Elliot Purcell in particular who was the lead agent for this property was very professional, engaging and supportive. Even through stressful periods, he handled it brilliantly, supported and guided me with the process. Elliot made sure we exchanged swiftly (even when on holiday) to accommodate tight timelines. Thank you Elliot for your excellent service! I would also like to thank Carrie Rudge who supported in Elliot’s absence few times while I was frustrated and chasing the process. Thank you Carrie - I really appreciated your patience and support. I’m very pleased and can’t wait to move!

EllieV · 14 October 2025

★★★★★ 5/5

Google

I had a great experience selling my property through Hamptons. The team was professional, responsive, and incredibly helpful throughout the entire process. A big thank you to Elliott, who kept me informed every step of the way, offered clear advice, and made what can often be a stressful experience feel smooth and well-managed. Their communication was good, and I really appreciated their honesty and the personal touch they brought to the sale. Would definitely recommend them to anyone looking to sell their home, thank you for making the process as painless as it could be!

Sarah · 14 October 2025

★★★★★ 5/5

Google

We had a fantastic buyers experience working with Carrie during the purchase of our new home. From the very beginning, Hamptons Caterham were incredibly helpful, responsive, and proactive in moving the process forward. Their attention to detail gave me great confidence every step of the way. What really stood out was Carrie's commitment to keeping everything on track, regular updates, clear communication, and a genuine willingness to go the extra mile to ensure everything progressed smoothly. Buying a home can be stressful, especially as we ended in a chain from our sale, but Carrie made it feel manageable and drove the process forwards. We are truly grateful for Hamptons Caterham support and would highly recommend them to anyone looking to buy or sell a property. Thank you for helping us find our forever home!

Sabrina · 14 October 2025

★★★★★ 5/5

Google

We had an excellent buyer's experience thanks to Elliot at Hamptons, Caterham. Elliot was super communicative, honest and extremely proactive from start to finish. He ensured that we completed before the stamp duty deadline amidst the backdrop of an incredibly challenging and high stress period of time for estate agents and conveyancing! Elliot seemed to know intuitively, the property that would meet our needs and in which we would be happy. He was not wrong. We are deeply grateful to him and Hamptons Coulsdon for all of their professionalism, their genuine approach and just how much he cared and how hard he worked for us as buyers, as well as for his vendors, to get the sale completed. Thank you, Elliot.

Alexandra · 14 October 2025

★★★★★ 1/5

Trustpilot

Expensive and inadequate

Hamptons’ idea of a fully managed letting service appears to be charging the fees and leaving the landlord to chase everything else. Our experience was appalling. Detailed questions about a serious electrical fault were overlooked for 11 days. Communication was poor, records were badly handled, and we repeatedly had to point staff towards evidence they already had. Hamptons’ own senior review acknowledged multiple service failings. Yet when we asked for a partial refund of their fees, they refused. So they accept that the service fell short, apologise for the frustration caused, but apparently see no reason to put things right financially. We paid for professional management and ended up spending our own time chasing the agent. Based on this experience, I would strongly advise other landlords to think carefully before trusting Hamptons with their property.

Nick · 13 October 2026

★★★★★ 1/5

Trustpilot

Never order online

I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.

Nicola · 5 October 2026

★★★★★ 5/5

Google

We cannot recommend Hamptons highly enough! From our very first conversation about viewing a property, the entire team was approachable, responsive, helpful and genuinely friendly. A special and heartfelt thanks goes to Carrie, whose knowledge and expertise in the property sector are truly second to none. She was the vital link between all the properties in our chain and the solicitors, helping to turn what was a very stressful couple of months into a far smoother experience. Her open communication, constant updates and exceptional liaison skills made all the difference. Carrie was always available to speak with us and her professionalism, combined with a personal touch, was something we deeply appreciated. She was always very patientWe were also supported by Elliot during the process, who, like Carrie, was always approachable and ready to help. Over the year it took us to find our new home, we interacted with many estate agents and none came remotely close to the service we received from Hamptons. Thanks to Carrie and her team, we’ve now found our forever home and for that we’ll always be very grateful! We wholeheartedly recommend Hamptons to anyone beginning their property journey!

Claire · 8 September 2025

★★★★★ 4/5

Google

I found dealing with Hamptons a very positive experience. The staff were all professional, friendly and efficient and supported us through the whole process. As we had no chain, the sale of our property from listing to completion only took 3 months. There were a couple of occasions when I had to press for a less vague explanation for the cause of delays at the buyers' end but the agents did follow through and clarify the facts.

Christopher · 24 September 2025

★★★★★ 5/5

Trustpilot

Thank you Hamtptons Balham

I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home. Thank you, you have made it enjoyable. Maria

Maria · 13 August 2026

★★★★★ 5/5

Trustpilot

Excellent service

Anca has been professional, responsive and helpful throughout. She is proactive in managing matters and always provides clear communication and updates. Her efforts are much appreciated.

KP · 13 October 2026

★★★★★ 5/5

Trustpilot

Patryk Property Manager

Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.

Miss · 23 September 2026

★★★★★ 5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

★★★★★ 1/5

Google

Update following Hamptons’ public response: Since Hamptons posted the response below stating they found no evidence that they had failed to provide the contracted management service, they have nevertheless admitted that the statutory Gas Safety Certificate contained multiple errors, that inaccurate factual information was repeatedly provided to me and should not have been communicated without verification, apologised for those failings, and issued a corrected certificate naming a different engineer. We were sufficiently concerned to refer the matter to the Gas Safe Register, who were themselves sufficiently concerned to arrange for their own engineer to attend the property. Hamptons have also agreed to provide historical contractor records, invoices, qualifications and commission information following further enquiries. They declined to provide the documents they claimed to have relied upon during their complaint investigation and, at the time of writing, more than one month has passed since my statutory Subject Access Request without a substantive response, in breach of the statutory deadline. Readers can draw their own conclusions., , , , We instructed Hamptons to fully manage two properties over a number of years. Sadly, our experience was one of repeated record-keeping failures, poor administration and the need for constant landlord intervention. This was not the first time major issues arose on a tenancy ending as a result of poor record-keeping. On one occasion we had to issue County Court proceedings. On another, Hamptons refunded fees, but only after our position had already been compromised and after considerable unnecessary involvement on our part. More recently, a statutory Gas Safety Certificate contained multiple admitted errors. After weeks of correspondence and six different factual explanations, Hamptons eventually issued a corrected certificate and apologised for providing inaccurate information. We were sufficiently concerned by the changing explanations to refer the matter to the Gas Safe Register. At another property, works were instructed and carried out before we were even asked for approval. When approval was finally requested, we declined it, only to discover the works had already been completed. A separate end-of-tenancy damages schedule of around £500 ultimately exceeded £7,000, but only after repeated challenges and investigation that we ourselves had to drive. Hamptons charges a 10.5% management fee on rent collected and takes 15% commission from contractor invoices. Despite that, we have seen no evidence that contractors were selected on the basis of competitive tendering or best value. We have completely lost confidence in Hamptons’ records, administration and contractor oversight. A fully managed service should reduce a landlord’s workload, not require continual auditing of the managing agent.

Oliver · 14 August 2026

★★★★★ 5/5

Trustpilot

Hamptons excellent service

I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.

Paulo · 3 August 2026

★★★★★ 5/5

Trustpilot

Nicole Drakket is Top of the line elite property manager

Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.

Irene · 7 August 2026

★★★★★ 5/5

Google

We had an outstanding experience working with Tony and honestly can’t recommend him highly enough. If you’re looking for an estate agent who truly cares and delivers results, Tony is the one. We’re incredibly grateful for all his hard work, absolutely wonderful service.

Pramit · 14 May 2026

★★★★★ 5/5

Trustpilot

I would like to provide feedback for Danish Ashraf from Hamptons

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

Louise · 12 July 2026

★★★★★ 5/5

Google

We had a brilliant experience buying our home Hamptons and in particular their associate Elliott Purcell from Hamptons Caterham. From start to finish, he was incredibly helpful, professional, and genuinely invested in helping us find the right home. He went out of his way, often above and beyond to make sure we got exactly what we were looking for. His guidance gave us real peace of mind at every step, and we always felt in safe hands. We’re absolutely thrilled with our new home, and a huge part of that is thanks to Elliott! I wouldn’t hesitate to recommend Hamptons Caterham, and especially Elliott Purcell, to anyone looking to buy. Absolute Legend !

Ray · 1 May 2025

★★★★★ 5/5

Trustpilot

Great experience overall

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Rashed · 26 June 2026