Hamptons Caterham Sales reviews

★★★★★ 5/5

Google

It has been a very positive experience renting through Hamptons. The staff I have interacted with have all been very pleasant, helpful, and knowledgeable at all points - special mention to Molly Daniels, who was our main point of contact and was able to provide fast and useful feedback to all our queries, as well as Matthew Gwyer, who gave the same efficient service when required. This has been a vast improvement over previous agencies I have used, and I plan to return to Hamptons the next time I move.

Joe · 25 October 2023

★★★★★ 5/5

Google

Thank you so much to the wonderful Denise at Hamptons Caterham who is absolutely BRILLIANT at her job. Buying a house is always stressful but I can honestly say Denise was exceptional and at the end of the line for me every single day to make a very difficult time much more bearable. I will be forever grateful to her for getting my sale and purchase over the line and for going over and above her job role for me personally. Thank you also to Claire who was my first point of contact with Hamptons and is equally brilliant and personable . A first class team who I hope to stay in touch with in the future. Thank you so much Hamptons, amazing service would recommend to everyone in the Caterham area. Ruth

Arabella's · 25 October 2023

★★★★★ 5/5

Google

I have rented my house via Hamptons for the past 3 years. Our final tenants departed recently and the settlement of the final damages and dilapidations report was a complex issue that needed resolution. We were advised throughout the process by Lois Hickey - Senior Deposit Manager, whose experience, prompt action and support was much appreciated and resulted in a mutually agreed settlement.

Steve · 14 March 2026

★★★★★ 5/5

Google

We completed our sale one week ago and want to thank Elliot Purcell most warmly for looking after everything with such care. His actions were pivotal in the resolution of problems created by externals and he attacked these issues with diplomacy and determination. Elliot has been our main contact throughout but we also thank Colin Gilbert for a sound valuation at the outset and Carrie Rudge for adding extra weight when needed. Elliot really goes the extra mile and we greatly appreciated having him as our Hamptons contact!

Deborah · 4 April 2025

★★★★★ 4/5

Trustpilot

3rd party outsourcing

Good , but outsourcing tenancy inspections bring outsourced to a 3rd party without notifying the occupant?! Not great , still paying customers , still have a right to know. Do better

Lucy · 14 October 2026

★★★★★ 5/5

Google

Hamptons have done absolutely brilliant job in selling our home as well as helping us secure our purchase, as both properties were listed with them. They got us a great offer, despite the challenging market. The team were brilliant throughout, always prompt in responding and keeping us updated and calm throughout what is a very full on time! Thank you Hamptons!

Jennifer · 14 March 2026

★★★★★ 5/5

Google

Sara and Carrie have been fantastic at helping us find our new home. Each step of the way they kept us up to date with progress. Sara was always available to speak and always with a very helpful manner. During the offer period when we were chasing feedback, it was never to much and they welcomed the chance to provide an update. Would strongly recommend the team at Caterham.

C · 27 April 2024

★★★★★ 5/5

Google

We recently sold our home and moved into a new property. We instructed Hamptons to sell our home and experienced an exceptional level of professionalism from start to finish with a very tight deadline. We would like to specially thank the key individuals that we worked with: Carrie, Colin, Elliot, Jo & Nathan. We would recommend Hamptons Caterham to anyone considering to sell or rent a property to get in touch with the team! Thank you!

Ash · 14 October 2025

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Google

EXCELLENT SERVICE!! We have just exchanged on our purchase with Hamptons, from the first viewing there was a great level of professionalism shown by Elliot who was engaging and knowledgable about the property. This service continued throughout the process with Anna who was always free to answer questions and assist with moving the purchase along! I would highly recommend Hamptons in Caterham!

Ramon · 14 February 2026

★★★★★ 5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

★★★★★ 5/5

Google

First time I’ve rented with Hamptons, staff friendly and very helpful in the office. Property management team are excellent. Any problems dealt with quickly and efficiently, Vygaile has been brilliant!

Jc · 23 August 2025

★★★★★ 5/5

Trustpilot

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

Elina · 25 October 2025

★★★★★ 5/5

Google

I couldn’t recommend Carrie and her team enough 😊. I sold my property and purchased my new property with them, their professionalism was second to none. Thank you Carrie and Team 😊

Patricia · 24 July 2025

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 5/5

Google

I would like to thank Jo and Cristina for all their help and support in successfully letting the house within such a short period of time.

Du · 30 September 2026

★★★★★ 1/5

Trustpilot

Words can’t describe how terrible the Hamptons experience was

Title - Hamptons made what should be one of the most exciting achievements of someones of life to one of the most painful, stressful and least enjoyable things I have had to go throughDon't get me wrong, buying a house can be very stressful but it can be made a far lot easier with a high quality estate agent - unfortunately Hamptons fall well below "high quality" from my experience.When people write reviews or provide feedback it's usually because they expect something back, perhaps a refund, an apology, looking out for others etc. I know there is nothing I am getting back from this, so why am I spending my free time writing up my feedback......it's purely to make sure nobody else has to go through the same nightmare and deal with the same attitude of the individuals I dealt with.I have read a few other reviews to see if my experience was a one-off and seeing some of the other comments, unfortunately it seems a few others have had a similar experience.Since day 1 of the discussions, the feeling of excitement quickly changed to a feeling that this wasn't going to be an enjoyable process. A few words to describe the way I was spoken to were, rude, unprofessional, bullied, harassed, arrogant ("I have been doing this job 12 years, don't question by ability"), defensive (there is no accountability when things don't go wrong), not being able to apologise for blatant errors. Attitude aside, the quality and detail of information provided was incredibly poor - documents scanned incorrectly (missing pages), incorrect information provided, there was even information that was hidden during the process that could have put me at financial risk. I only became aware of this information through my own research into the property. If I had known about it in the earlier stages I wouldn't have gone ahead with the purchase but given I was financially committed by the time I was aware, it was too late.Deadlines were set daily and when I needed something done there could be weeks between getting an answer. The buyer should feel like the estate agent had control in the process, at no point did I feel the purchase was in control until the keys were in my hand.Since moving in I have had to replace a leaky radiator and had got an oven that has been out of action for 4 months which cannot be fixed given the price of fixing the radiator, none of which was mentioned as issues when I asked if there any appliance/fixture issues.The overall feeling is just a massive disappointment as what should be a really exciting process was made a horribly painful one - the feeling of completing was more a relief to never having to deal with Hamptons in any capacity ever again.Not even a congratulations when the keys were collected…

Unknown · 1 December 2022

★★★★★ 5/5

Trustpilot

Our property is managed by Patryk in a…

Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.

Laman · 20 August 2026

★★★★★ 5/5

Google

Let's be honest, estate agents usually get a bit of a of a bad of a reputation. However after dealing with Sara those reputations arent deserved at all... At least not in her case. From to start to finish my entire house transaction was a delight. Thank you Sara. I've dealt with many estate agents in my time and Sara was the first one that I actually felt cared. Top service. I reccomend always dealing with Sara if you use hamptons in caterham. I didn't ask but I suspect she must be the manager. She had my apartment by the time the board went up. I honestly couldn't have asked for me.

Derek · 25 October 2022

★★★★★ 5/5

Google

We had quite a complex house move and Denise was there to support us through every step of the way. She ensured she knew everything about our file, the enquiries that were outstanding and why, and was not afraid to pick up the phone, countless times, to get something over the line. We are sure that it was because of her positive, helpful and friendly approach, coupled with how hard working she was, that we were able to get things over the line in the end. She is an incredibly valuable member of the team and we would have been lost without her. Thank you Denise, and to all of the Hamptons team.

Laura · 25 October 2022

★★★★★ 5/5

Google

I have just exchanged on my property purchase through Hamptons and could not be happier! From start to finish the team has been great! A big thank you initially to Donna, who showed me the property and let me know it was back on the market when I thought I had missed out..and then an even BIGGER thank you to Denise who has been absolutely amazing at getting this purchase over the line! She went above and beyond to make sure that all parts of the chain were co-ordinating and helped fan flames when things got tough! She’s been absolutely stellar!!! 100% recommend Hamptons and will look to purchase my next property (hopefully) through them

Shaheen · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent service by Hamptons for over…

Excellent service by Hamptons for over a decade. And thanks to our manager Juan Elkington for providing clear communications and swift actions.

Yogesh · 5 October 2026

★★★★★ 5/5

Trustpilot

Great service from Hamptons Caterham

Carrie and Anna at Hamptons Caterham were brilliant! Very friendly, clear, communicative and honest team throughout the whole house sale process. After months of not finding the right buyers, Hamptons quickly found us our buyers and with a respectable offer - we couldn’t be happier. Would not hesitate to recommend them.

Kelly · 5 October 2025

★★★★★ 5/5

Trustpilot

I had a very positive

I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.

Soner · 1 August 2026