Trusted Agent profile · Caterham
★★★★★
1,683 reviews across 2 platforms
53 Croydon Road, Caterham, CR3 6PD, CR3 6PD
Part of Cubitt and West, see every office.
Cubitt & West's office in Caterham, at 53 Croydon Road, is rated 4.7 out of 5 across 1,683 reviews on two platforms, including 133 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Cubitt & West Caterham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Caterham.
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
1/5
TrustpilotNot professional
Emily & Holly mixed up the days of viewing and then asked for a confirmation via email three hours before the correct viewing. I confirmed 1,5h prior to the viewing but they did not show up anyway. Viewing houses makes you busy and you can’t be expected to check your emails constantly. They claimed they could not call me since I do not have a UK number. I’m on both WhatsApp and Viber. It’s 2026. Not professional.
5/5
GoogleAbsolutely amazing! From start to finish! Thank you Lucy and Sophie we really appreciated all your help! You were fantastic! I can't thank you enough! Definitely use you again and advise people to use you! Thank you! Thank you ! Thank you! Will miss speaking to you guys! Tears are coming! Thank you ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Good morning, Thank you so much for your incredibly kind words! We are thrilled to hear that Lucy and Sophie provided you with fantastic support from start to finish. Your appreciation means the world to us, and we are so glad to have been part of your journey. We will pass your amazing feedback on to Lucy, Sophie and the team. Thank you for recommending us to others. Best wishes, Cubitt & West
5/5
TrustpilotI needed to secure a place as soon as…
I needed to secure a place as soon as possible and Dan made it possible for this to happen. He has been such a great help and always made sure I understood what was going on and happening at each stage within this process. I am happy to have been working with him and Cubitt & West and would genuinely recommend him and them to anyone in search of realtor services
Hello Kofi,Thank you for your lovely review! We're thrilled to hear that Dan was able to assist you so effectively and ensure you were kept informed throughout the process. It's fantastic to know that you would recommend us to others.Best wishes,Cubitt & West
5/5
TrustpilotThank you Julie Bramble!
Julie Bramble has been an amazing help/ point of contact through my very recent property purchase. She has always gotten back to me on my numerous queries and was happy to talk me through the whole process. Julie was excellent at helping to soothe any anxieties or panics around the different steps of buying a property and I really felt like she was in my corner - calling and chasing up on my enquiries. Thanks Julie!
Hi Chloe,Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass this on to Julie.Many thanks, Cubitt & West
5/5
TrustpilotFirst house purchase
My partner and I have just exchanged on our first house. Whilst the process can feel frustrating and long at times, I cannot thank and recommend Julie enough for always being so attentive and quick to respond and chase for any questions or queries we had. If it wasn't for her, I don't believe we would have been able to exchange within 12 weeks of the offer being made. Huge thank you for being so helpful, it definitely made a difference.
Hi Bella,Thank you for leaving a review! We're delighted to hear how positive your experience with our agent, Julie, has been and how attentive she's been throughout and how much of difference her support has made in buying your first home.Best wishes,Cubitt & West.
5/5
TrustpilotDan Nouari, class act
I recently split with my partner and was in dire need of finding a place to rent. I enquired through Cubitt & West to view a property.Dan met me at the property and showed me around in a very calm and professional manner. He could sense the property wasn’t quite right for me so went about asking what I was looking for.Dan was not pushy like most agents and true to his word, he sent me over a few more properties to consider.Sadly, I found a property elsewhere that was better suited. That said, I would not hesitate for a second contacting Dan in the future if my circumstance changes.In a world whereby everyone is treated like a pound sign, Dan has an old school appreciation whereby the clients needs are priority.Thank you Dan
Hi Steve,Thank you for leaving a review! We're delighted to hear how positive your experience with our agent, Dan, has been and how much of a priority he's made you feel while searching for a new home. We wish you all the best in your new home and look forward to welcoming you should your circumstances change.Best wishes,Cubitt & West.
5/5
TrustpilotKirsty Hunt is a credit to the company
Having been a Tennant of a Cubitt & West property for many years I can say with confidence that they are a great letting agent but this has never been more apparent then today with the very lovely Kirsty Hunt. Kirsty has helped me with a very delicate matter and gone above and beyond to solve issues and help me. She was not only friendly and professional but caring and genuine. She is an absolute asset to the company and I can’t praise her highly enough. She is great. Thank you Kirsty :)
5/5
TrustpilotGreat job guys
we are so pleased we choose cubitt and west to sell our house and purchased our new property,Richard and his team were so helpful all the way through, they returned our calls promptly and were always on hand if we had a problem. Richard went the extra mile for us both with our sale and purchase it wasn’t unusual for him to ring late in evening and also at weekends, Jordan was very friendly and polite showing us round our new home,As for Lisa poor girl I gave her some grief on the phone as ours wasn’t an easy sale and she always returned my calls and was so helpful.I will miss ringing them in the future as I hope this is my last move, if I do move I will certainly be calling them again.
Hi Roy,Thank you for leaving a review! It's great to hear how pleased you are with the service you've received from our agents whilst selling your home and purchasing a new one. We're delighted to hear they were always on hand and have gone the extra mile to see you through the process.Best wishes,Cubitt & West.
5/5
TrustpilotI wanted to extend my thanks to Sharon…
I wanted to extend my thanks to Sharon at Cubit and West, West Sussex, for her exceptional service. Sharon was always available and went above and beyond to ensure everything was in place for my mother-in-law's move. She consistently kept in contact and made sure that nothing was too much trouble. Her dedication and commitment were truly outstanding. Thank you, Sharon, for all your hard work and support during this transition.
Hi Emma,Thanks for your kind review, Sharon will be absolutely delighted to hear your feedback. We're glad we could support you with your mother-in-law's move.Wishing you all the very best,Cubitt & West Arundel
5/5
GoogleJust want to thank Lucy, & Sophie who have been from the start been on top of their game. I am beyond happy with the way they handled our case and due to their high standards of professionalism and kindness we received the best results. Will 100% Recommend the two lovely ladies you will not be disappointed. Thank you Cubitt & West. 👌🏽
Good Morning Monique, Thanks for leaving us such a lovely review, we really appreciate it. It's fantastic to hear how positive your experience has been. All the best, Cubitt & West Caterham Estate Agents
5/5
TrustpilotFabulous Service
Becca always goes above and beyond to help sort out my queries. I am happy to recommend. After a challenging situation she took on the housing association to try and resolve the issue without me having to ask. Fabulous service.
We are so pleased to hear about the exceptional service you received. It's wonderful to know that our team at Cubitt & West Horsham went above and beyond to resolve your challenging situation. Thank you for your recommendation Kirsty! Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
5/5
TrustpilotQuick and stress free sale
We recently used Cubitt & West for our house sale and we are really happy with the service received. Thanks to Richard amd Jordan our house went immediately under offer and the whole process was made as stress free as possible. Richard and Jordan were always on hand to talk to us when we needed them and they were happy to keep us updated throughout. Their knowledge of all things property related was great and we appreciated their help in ensuring our sale went through. I would highly recommend them if you are thinking of selling or buying.
Hi Marian,Thank you for leaving a review! It's great to hear how positive your experience of selling your house with our agents has been and how they've managed to make the process as stress free as possible.Best wishes,Cubitt & West.
5/5
TrustpilotThe sale of my property has been a true…
The sale of my property has been a true up hill journey. Cubitt&West first had the property on their books back in 2019. they all worked very hard to get a sale, but due to a ground rent clause, potential buyers could not get a mortgage. I then purchased at quite an expense, a lease extension, so mortgage companies would now at least offer mortgages. Again I put the property with Cubitt &West Caterham where Lucy Prior and her team started marketing the apartment, this was in mid 2023 with the gov and banks making the property market very difficult.But Lucy persevered and managed to get a good few viewing. lucky for me one of those viewing became a buyer, and Lucy took it to completion. Thanks Lucy.Lucy has all the way through the process, that has not been an easy one, kept me informed. Has been totally honest and always on the end of a phone if I had questions.I can only with the highest regard recommend Lucy Prior and her team in Cubitt & West Caterham. Allan Anderson.Living in Spain while this all took place
Dear AllanThank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've supported you throughout this long and difficult journey.Best wishesBecky JenningsSenior Operations Director, Cubitt & West
5/5
TrustpilotSo impressed with Cubitt and West…
So impressed with Cubitt and West Redhill, Jayde and Summer have been very helpfull in my sale. They have made an obviously stressfull process bareable and easy. They are a credit to their company. Fully recommend.
We are so pleased to hear that our team at Cubitt & West Redhill provided such helpful assistance with your sale. Making the process bearable and easy for you is exactly what we strive for. Thank you for your wonderful recommendation. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
5/5
GoogleMost professional positive experience I have ever had with an estate agent and auction process. Lucy and Heather have been amazing. Lucy was so realistic and enthusiastic with regular updates and Heather has expertly negotiated the price and explained the process in easy to understand terms. With the market not being buoyant I was concerned for a sale as my property was older and in need of refurbishment. I saw the potential with a third of an acre and beautiful historic individuality which Lucy totally understood and relayed to prospective buyers. I thoroughly recommend Cubitt and West from my personal experience. Thank you Lucy and Heather for your patience and guidance.
Hi Jo, Thank you for taking the time to leave a review for our Caterham team! It's fantastic to hear just how positive your experience has been and particularly how helpful Lucy and Heather have been throughout the process. We'll pass your kind words along. Best wishes, Cubitt & West.
5/5
GoogleLucy and the whole team were so professional and personable throughout our moving experience. In tricky housing-market times they were realistic and communicative from the start of the process to the end. Having begun the selling process with another agent, we wished that we had instructed C&W sooner. Marketed and photographed realistically, the sales consultants leading viewings were punctual and enthusiastic. Lucy or another member of the team were always on the end of the phone to: answer our queries; clarify procedures; remain unwaveringly practical and professional; and provide a welcome empathetic ear. Since we also bought our new property through C&W, from a buyer's perspective, the team negotiated in an extremely professional manner, keeping us informed of decisions promptly. Most importantly - we love our new house :) We are so grateful to Lucy and the team, such genuine people whom it was a pleasure to work with - apologies it's taken us some time to set aside the unpacking and write a review!
Dear Phil Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how professional and personable you've found the team to throughout your move. We're delighted that you love your new home and we wish you nothing but the best for your future in it! Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
GoogleWe have been looked after from Daniel Skegg of Cubitt & West Caterham Estate Agents. Daniel and his team have been very helpful. We would definitely recommend them to people who are thinking of moving.
5/5
TrustpilotCubitt and west east grinstead
I just wanted to say a huge thank you to Cailean and Brendan. From the initial visit they were so friendly and polite, always professional and full of advice and support. I really enjoyed working with them. When they found a buyer for my property they were always on hand for the buyer and myself to answer any queries. All the way through the sale, along with Claire and Tamsin they made the sale progress as smoothly as possible. There are always hiccups along the way but they all did their best to make sure everything was dealt with and resolved as quickly as possible. It was an absolute pleasure working with you all. Thank you all for making my dream come true. I would highly recommend them to anyone wanting to buy or sell in the local area. yvette whittaker
Dear YvetteThank you for leaving a review! It's great to hear how positive your experience with our agents at the East Grinstead branch have been and how friendly, supportive and full of advice you found them to be throughout your process.Best wishesBecky JenningsSenior Operations Director, Cubitt & West
5/5
TrustpilotGreat Service
Emily Rae has been so helpful and knowledgeable. We had concerns and questions around our new tenants contract, but Emily spent time taking us through our issues, she installed a lot of confidence in C&W handling our property. She was very professional.
5/5
TrustpilotAbigale
Abi, from the property management team was extremely helpful in seeing our particular case to resolution, always doing her best and keeping us informed at all times! Well done and a huge thank you.
We are so pleased to hear about the excellent support you received from our team member at Cubitt & West. We truly appreciate your kind words and positive feedback regarding their dedication and communication. Thank you for sharing your experience! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
4/5
TrustpilotWe had a good experience with Cubitt and West
We had a good experience with Cubitt and West. Julie Bramble was lovely during this lengthy process. She always answered questions, got back to me at a timely manner and was very patient. No complaints when it comes to her. Thank you Julie!
5/5
TrustpilotSeemlish from start to soon to be…
Seemlish from start to soon to be finish. The team are very responsive and have provided amazing recommendations in terms of mortgage advisors and solicitors. Thank you Kevin and the team at the Pulborough branch for all your help.
5/5
TrustpilotCan't thank John Charlotte and Emma…
Can't thank John Charlotte and Emma enough for their help during my buying process. Although they wasn't my estate agent they was my sellers they treated me with so much kindness and patience. Always able to speak to them nothing was to much to ask even when my buyer looked like they was going to pull out last minute they was trying there hardest to get this resolved. And even on day of exchange they went above and beyond. They are a great team who genuinely care and great estate agents and recommend them to anyone looking to buy or sell a property.Thanks again Daniel & Tricia
Hi Georgia, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how kind and patient you've found them to be throughout. Best wishes, Cubitt & West.
5/5
TrustpilotGreat experience! Highly recommended!
The staff are great, especially Edward Gilmore, Zoey McGovern and Julie Bramble at the Southsea branch. Edward was my first point of contact and Julie has been holding my hands throughout the sale. They are both very professional, Julie is always, helpful, patience and been following up every step of the administrative side of the sale. I am very pleased with their kind support and am happy to recommend them to any potential seller or buyers.
Hi E Lee,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've supported you throughout your sale and we're delighted you would recommend the team to others.Best wishes,Cubitt & West.
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Tell us what you need and we'll put you in touch. Cubitt & West Caterham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Caterham.
