Trusted Agent profile · Caterham
★★★★★
1,687 reviews across 2 platforms
53 Croydon Road, Caterham, CR3 6PD, CR3 6PD
Part of Cubitt and West, see every office.
Cubitt & West's office in Caterham, at 53 Croydon Road, is rated 4.7 out of 5 across 1,687 reviews on two platforms, including 133 Google reviews rated 4.8.
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
5/5
TrustpilotHeidi was helpful and friendly…
Heidi was helpful and friendly especially when our deadline wasn't met. She made helpful suggestions and came up with solutions.
Heidi and her team pride themselves on providing the best customer service they can. I am pleased to hear she was able to help you when things didn't go entirely to plan.
5/5
TrustpilotSeamless process
Seamless process, never a problem arranging a number of re-viewing after offer was accepted and always accommodating with various surveys. All staff friendly and always helpful.
5/5
TrustpilotGood communication for estate agents.
Friendly, great communication and a near hassle free purchase. Samara in the Northend branch comes highly recommended, kept us up to date the whole way through the process, and going above and beyond on completion day. We’re be in contact in the not so distant future for the sale of my in-laws property
Good afternoon,Thank-you for your kind words about the Petersfield office of Cubitt & West and in particular Samara. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotFriendly, efficient service
From the outset Maddison, Robin, Nicola and Emma have been efficient and enthusiastic, responding to our requests in an unfailingly helpful and friendly manner. They have kept us in the picture with regular updates on progress. The property is now Under Offer and we are delighted to have reached this stage so quickly.
Good afternoon,Thank-you for your kind words about the Waterlooville office of Cubitt & West. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotGreat service from Cubitt & West!
Great service from Cubitt & West!Thank you Darren Campbell and your team for easing the process of property sale whilst I was abroad. You made the process simple and clear whilst accommodating time differences and my hectic schedule. Thank you.
4/5
TrustpilotHappy with the service given
5/5
TrustpilotBig Thanks
Hi, just a few words to express my thanks and appreciation to Lauren for her total professionalism in facilitating my need to rent out my home. From the off she was there when I needed to speak to her dealt with any issues I had and generally put my mind at ease. Also can I give Ciaran a shout for his help.
Dear Donald Thank you for your kind words about Lauren and Ciaran of our Crawley Lettings Team. I will be sure to pass your comments along. Best regardsBecky Jennings, Operations Director
5/5
TrustpilotGreat estate agents
Great estate agents , very helpful , quick responses, Marcus was always are go to, he made sure everything was sorted quickly if we ever had a problem at the property, and kept us updated on everything, he was brilliant.
4/5
TrustpilotClaire and the team were great at…
Claire and the team were great at getting us through the process and achieving our asking price!
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotExcellent from start to finish!
Excellent from start to finish!Katarina and her enthusiastic sales and legal team swiftly sold our property with friendly professionalism.They were readily available to answer queries and provided regular progress reports .We are thrilled with the whole process and outcome.
Hi,Thanks for your review and kind words regarding Katarina and the legal team. We pride ourselves on our professionalism and we're glad that we were able to help with the sale of your property.Kind regards,Cubitt & West
5/5
Trustpilot5Star for Kamile & Ciaran
this review is for C&W as a whole but most importantly Kamile Asmante & Ciaran Street who dealt with us expertly throughout the gaining of our first home in RH10, both were highly professional, very helpful & an absolute pleasure to do business with in all departments.. a Massive 5Star from us.. Regards - Kelvin & Sarah. :)
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotVery impressed
Very impressed. They were quick to action instructions and just get on with the job of marketing our property for renting. Very professional and a pleasure to deal with.
Morning Rob,Thank you for your lovely review! We're thrilled to hear that you were impressed with our quick and professional service in marketing your property for renting. It's always a pleasure to assist and ensure a smooth process for our clients. Best regards, Cubitt & West
5/5
TrustpilotAbbie
Abbie was amazing in helping us and getting everything done quickly and sorted out.
Good afternoon Hannah,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotFantastic customer service
Fantastic customer service, Zak was enthusiastic to assist us and offered really good advise, scheduled viewings and arranged an appointment with the mortgage advisor immediately, most definitely a company I would like to proceed with in purchasing our first home. Highly recommended.
5/5
Trustpilotthank you Micah!
I would like to send a massive thank you to Micah Roye for giving me and my partner the smoothest experience with our first time renting. It was so quick and efficient, a 10/10 service.
5/5
TrustpilotJulie Bramble always kept us up to date…
Julie Bramble always kept us up to date with how our sale was progressing or not as the case may have been. Our buyers silicitors at times were not of the best and Julie worked hard to keep the sale on track. I can't praise her enough. Thank you, Julie.
Good afternoon,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotBrilliant support and help
Julie Bramble and Andrew McLaughlin have been superb in the marketing and sale of my late brother in laws property. They have been very supportive to my family during a difficult period and ensured everyone was kept informed in each step of the process. I cannot recommend them or Cubitt & West highly enough.
Good afternoon,We appreciate your kind words about Andy from our Southsea branch and Julie, our Sales Progressor, through such a difficult time for you and your family. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
4/5
TrustpilotJust sold a property through property salecubit/west…
Just sold a property through cubit/west southsea. And they certainly done a great job and especially Julie who helped get it over the line.
5/5
TrustpilotI'm a first time renter and Olivia at…
I'm a first time renter and Olivia at cubbit and west was great at explaining the process and the steps involved in renting and answerd my questions quickly.
Morning Sophie,Thank you for your lovely review! We're glad to hear that Olivia was able to guide you through the renting process and answer your questions promptly. It's fantastic to know that your first renting experience was a positive one. Best wishes, Cubitt & West
1/5
TrustpilotAfter the sale of the house it got more EXPENSIVE
After the sale of the house went through I was given a conveyancing quote from them with a breakdown of costs of Conveyancing Fees £1,254.00 inc a £25 deposit.In literally one day of being contacted by their legal team the cost became £2,638.86 with another deposit required of £344.66I need no mortgage and very little in the way of legal guidance however Cubit and West are very misleading with this and I would urge anyone not to feel pressured in to using their legal team and seek an independant conveyancer
5/5
GoogleThank you Brooke u were helpful and fantastic
Hi Thaker Many thanks for your positive review of Brooke at Caterham. I will be sure to let her know. Regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotBecky has been super supportive with…
Becky has been super supportive with her excellent response to all my questions, provided detailed explanation to all I needed to know about the apartment.I will refer my friends to Cubitt & West.I can't thank them enough.
5/5
TrustpilotThe perseverance of the Southsea team…
The perseverance of the Southsea team in a difficult sale process was exemplary. The communication, follow up, optimism and general good humour made the process far less stressful. Highly recommended.
Hi Dinah,Thank you for your lovely review. We're thrilled to hear that the Southsea team made the sale process less stressful for you with their perseverance and good humour. Your recommendation means a lot to us. Best wishes, Cubitt & West
1/5
TrustpilotTerrible service.
Very disappointed with the management service I had as a landlord letting out a flat via Cubitt and West. Genuinely had to chase them for a response to everything - was so much work. Also found one member of staff unhelpful and she refused to use my name on every email response which made it feel rude and unpersonable. Won't be using them again.
Dear EmilyThank you for taking the time to leave a review. Cubitt & West place the utmost importance on customer satisfaction and it is disappointing if you have been dissatisfied with some aspects of the service received. We endeavour to respond to all customer enquiries within a prompt and reasonable timeframe however we apologise if on occasion our response times fell short of your expectations.We have reviewed your file and can see that many emails start with either good morning or good afternoon. We apologise if these came across as impersonal as this was not our staff's intention however feedback will be provided accordingly. Should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk Kind regardsCubitt & West
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