5/5
TrustpilotHelpful and timely
The team at Cubitt & West, especially Lindsay, has been very helpful in assisting me with maintenace for my flat. She has been responsive and helpful with my questions and needs.
Trusted Agent profile · Caterham
Cubitt & West Caterham reviews
★★★★★
1,687 reviews across 2 platforms
53 Croydon Road, Caterham, CR3 6PD, CR3 6PD
Part of Cubitt and West, see every office.
Cubitt & West's office in Caterham, at 53 Croydon Road, is rated 4.7 out of 5 across 1,687 reviews on two platforms, including 133 Google reviews rated 4.8.
Reviews
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmelia was fab
Amelia was fab, Really great experience finding my first home with Amelia.
Agent replied · 28 October 2024
Hi Bea,Thank-you for your kind words about the Southsea office and in particular Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotSmooth process
This is my first time working with Cubitt & West and It couldn't have been better. Micah Roye made sure I was able to have everything ready before my moving date. Thank you!
5/5
TrustpilotHolly and the lettings team
Excellent service from Holly throughout the letting process. Regular updates, prompt reply whenever required & the void period of only 4 days.
Agent replied · 28 October 2024
Afternoon Lana,Thank you for your lovely review! We're pleased to hear that Holly provided excellent service throughout the letting process and kept you well-informed with regular updates. It's fantastic to know!Best regards, Cubitt & West
5/5
TrustpilotOver all experience with the team was…
Over all experience with the team was great from inquiries, viewing, until the contract signing. They follow up and inform client on a timely manner especially Becky. Keep up the good work.
5/5
TrustpilotGreat service
I rarely write reviews but on this occasion felt I owe one. Kian have been amazing with us and made our journey that little better for it. He was understanding and showed patience to our needs. I know its their job to look after their clients, however a friendly smile and genuine interest goes a long way so thank you. Sree
Agent replied · 28 October 2024
Dear SreeWe really appreciate you taking the time to leave a review of Kian from our Banstead office. Kian is a highly valued member of staff who always goes above and beyond to help his customers and he will be delighted to read how helpful you have found him to be. Kind regardsBecky Jennings, Operations Director, Cubitt & West
1/5
TrustpilotA Scammer to Avoid!! Violation of Confidentiality!
I sent an inquiry of the lease length of a property in Littlehampton. This agent kept sending me text messages (asking me to call them back) without my permission. They gathered unnecessary personal information including my residential address, email address, telephone number, and even date of birth. I did not feel right by the sound of the person on the phone. I refused to give my date of birth. The agent then said 'then I am not able to help you'. They refused to tell me the length of the lease of the property which is just the basic information when I declined to reveal further of my personal information. The whole conversation caused a lot of discomfort and distress. They are nothing more than a scammer! It is a violation of confidentiality when gathering excessive information from any customer! Be careful!! Avoid this scammer!!!
5/5
TrustpilotEmily Rae You Rock!
Emily Rae, Superstar************ Thank you for all your patience and support. You were top of your game. We appreciate all you have done to get us settled into our new home. Best wishes
5/5
TrustpilotKirsty at Pulborough was excellent!
Kirsty at the Pulborough branch was absolutely fantastic in helping us buy our cottage. It was a very difficult case but she went over and above to help keep us calm and updated on everything that was going on. The effort she put into everything was amazing, and we are extremely grateful for everything she did. Many thanks again.
Agent replied · 28 October 2024
Thank you for taking the time to write this lovely review. Kirsty is a very conscientious member of our team and will always do whatever she can to make a customers experience as best as it can be.
5/5
TrustpilotGREAT EXPERIENCE From initial contact to view the…
From initial contact to view the property to moving in we felt every confidence with the company and in particular their agent Marcus Farrow. What could have been a traumatic time passed without any hitch.
Agent replied · 28 October 2024
Hi Francesco,Thank you for leaving a review! We're delighted to here how positive your experience with our agents has been.Best wishes,Cubitt & West.
1/5
TrustpilotWORST LETTING EXPERIENCE WHILE MOVING OUT
When I moved into property cubit and west people were so nice and helpful but when I left the property, I had the worst experience with this agency and they only favour landlords and no say for tenants at all. For tiny repairs they took almost half of my deposit money instead having it repaired charged me for full replacement like beaded cord for blind which is for under £10 they deducted from deposit £228 and similarly for small scratch on platform they deducted £180 and curtain hook was loose, they deducted £84. PATHETIC EXPERIENCE AND THE WORST AGENCY
5/5
TrustpilotAmazing service from the Cubitt & West…
Amazing service from the Cubitt & West Horley team when they sold our house, so helpful and friendly and the communication was excellent, I would highly recommend. A big thank you to Siobhan, Donna, Ben & Leonie.
5/5
TrustpilotHow difficulties were handled
I came into some difficulties with my situation renting a property through Cubitt and West; all I can say is how wonderful, kind, helpful, genuinely concerned and caring people that Bethany Shepheard and Ryan Marsden are for helping me in that situation. They were very friendly, helpful and professional; informing me at every stage of the situation, but with genuine compassion. They both are a fantastic addition to the Cubitt and West team; to their bosses, a simple message from me: “don’t let them go, please give them a decent pay rise!”
5/5
GoogleThe team at Cubitt & West Caterham found just the right property for my Retirement Living business, and were especially helpful in negotiating the deal and getting it over the line. Paul in particular but also Neil and Ben. I intend to work with them on more deals in the future.
Agent replied · 22 October 2024
Dear Michael Many thanks for taking the time to give Neill, Ben and Paul at our Caterham office such a positive review. They were really pleased to receive this as they work extremely hard on giving an exemplary service to their customers, and will do all they can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible. We will always be happy to welcome you back in the future. Best regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotHome letting fabulous experience.
We had some changes of circumstances and unfortunately we had to let our home, we chosen Cubitt & West as a close friend of us highly recommended and we needed things to be done quick and easy. And we couldn’t be happier it took them under 3 weeks for the house to be listed and rented and tenants already moved in. Jon DaSilva and Ciaran Street who we mostly spoken too they provided us with great, quick and efficient service, we definitely recommend them in all areas.
5/5
TrustpilotExcellent service
Julie was brilliant and was on the case chasing the solicitors and making sure the process ran smoothly..
5/5
TrustpilotExcellent Service
I have had a great experience with Cubitt & West. The agent Becky Darby has passionately assisted me since day one with proper manners and explaining every single detail or answering thoroughly to all my questions. The quality of service and professionalism with this agency is the main reason that I highly recommend them to everyone.
Agent replied · 28 October 2024
Good afternoon,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotMany thanks to Mo and team
Many thanks to Mo, Zoey and Michael at the North end branch. The team gave us very professional and friendly service throughout. I was especially surprised when Mo came to our house the day we were moving out to see if we were all doing ok. Well done to everyone
Agent replied · 28 October 2024
Good morning Penny,Thank-you for the kind words about the Portsmouth office of Cubitt & West and in particular Mo, Zoey & Michael. I will be sure to pass them on.Also just a quick note to say that currently, every Valuation that we attend, we are donating £100 to Barnardo's so if you know of anyone that needs a valuation or would like to help us raise money for a worthwhile cause- please spread the word!Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotJulie helped us from start to finish…
Julie helped us from start to finish with all the stuff we didn't understand and made it an easier process.
Agent replied · 28 October 2024
Hello Scott,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful and confusing time.Best wishes,Cubitt & West
5/5
TrustpilotSo great
Freya couldn’t have been more helpful and our entire experience was so great from start to finish. Even the referencing company used was incredibly responsive and helpful- can’t fault the whole thing. Such a refreshing experience as I have had bad agents in the past but this was so pain free and we felt so supported the entire time.
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotSafia Wieland
Safia Wieland. Is an excellent agent. She was knowledgable about the property. She was bubbly, approachable and a perfect person to show a house. Best viewing yet.
Agent replied · 28 October 2024
Dear Andrea,Thanks for taking the time to leave us feedback about your recent experience with our Arundel branch, in particular Safia.Best regards,Cubitt & West
5/5
TrustpilotBrilliant experience renting our first…
Brilliant experience renting our first home together! My girlfriend and I really appreciated the hard work put in on our behalf! A very smooth journey all in all! Many thanks to Dan for being helpful and reachable throughout this process.
4/5
TrustpilotThank you Robin & Tom for your service
We had a good experience with new management team under Robin & Tom. They listened our concern and try to resolved it. they are very approachable & helpful.
Agent replied · 28 October 2024
Dear Bhumika,Thanks for leaving a review. It's always great to receive positive feedback. Best wishes,Cubitt & West Arundel
5/5
TrustpilotExcellent service from the beginning.
Excellent service from the beginning.Sam was open and honest with me , listened to my concerns.There was no hard sell to put my property with him.Would definitely recommend
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