Trusted Agent profile · Caterham
★★★★★
1,688 reviews across 2 platforms
53 Croydon Road, Caterham, CR3 6PD, CR3 6PD
Part of Cubitt and West, see every office.
Cubitt & West's office in Caterham, at 53 Croydon Road, is rated 4.7 out of 5 across 1,688 reviews on two platforms, including 133 Google reviews rated 4.8.
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
5/5
GoogleVery special thank you to Ben who was absolutely brillant handling the sale of my property I felt reassured and in safe hands
Dear Jo Many thanks for leaving a review about Ben. We will be sure to pass on your comments to him. Good luck for the future. Best Wishes Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotSouthsea Cubitt & West
Maddison Oksuz (Branch Manager), Martha and her entire team....Property Sales. I decided to sell my property last month June 2021, after meeting Maddison...and I'm very glad that I did.Entire team were very friendly, professional and proactive in acquiring many viewings in the space of 10 days of going live on the market. Their positive attitude to everything resulted in my acceptance of the first offer made on my property, for only £5000 less than my asking price. Well done to everyone at the Southsea, Hampshire branch. I highly recommend this Estate Agent......faultless.
Good morning Mr Compton,Thank-you for your kind words about the Southsea office and in particular Maddie & Martha. I hope you will be very happy in your new home and I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotWhat a wonderful day
What a wonderful day, all the credits for team of Cubitt and West. And a special thanks to you Abbie Tallack for guiding me throughout to get my home today. Good Staff behaviour caring the customers like a friend. Good job team C and W keep it up . I will recommend you for my friends if they need any help or support. Thank you
Good morning,Thank-you for your kind words about the Portsmouth Lettings office of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotReally friendly and helpful staff
Really friendly and helpful staff. Have a good, smooth system in place, and seemed very personable. The team were always available, and were on hand when I had any issues or questions, particularly on the day of completion.
5/5
TrustpilotGreat Experience
Considering moving home is one of the most stressful things to do in life, Cubitt & West made the process seem easy. We received excellent help, advice, care and attention starting with the valuation appointments with Rocco who was informative and professional. The service continued with wonderful Wahida who found numerous interested buyers, and with courteous Caitlin who accompanied the prospective buyers around the house. Both Wahida and Caitlin followed up with phone calls to inform us of offers and progress on our sale. We could not have asked for better service. In addition, the photos and video of the house were spectacular and definitely helped attract prospective buyers. We cannot recommend them highly enough; they were superb.
Dear RobertThank you for your detailed and complimentary review. We are thrilled you found the Shirley team so helpful, they will be delighted to read your compliments of the service they provided. It is great to read how pleased you were with the photos and video of your home, i will certainly pass your comments on to our photography department. Thanks again for sharing your experience and for your recommendation. Kind regardsBecky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotWe had Andy Moran over to our property…
We had Andy Moran over to our property yesterday , I have to say it is so rare to come across a manager that is so helpful. He took the time to answer all our questions , give advice,explain the marketing, and also give us a valuation, overall he could not have been more helpful .. Thank u Andy we will be in touch as soon as we have completed the works discussed.
Dear JonathanThank you for leaving such a positive review about Andy at our Leatherhead branch. He is indeed professional and personable and takes pride in helping you wherever possible. We will be sure to pass on your comments.Best wishesBecky JenningsOperations Director, Cubitt & West
5/5
TrustpilotI spoke with Dan at the Southsea branch…
I spoke with Dan at the Southsea branch and he was very polite, understanding and helpful. I ma looking for a new home to rent after a difficult period and he talked me through everything and I felt very reassured and well looked after. Thank you!
Good Morning,Thank you for taking the time to leave a review. We'll pass your kind words on to Dan and the team.Best of luck, Cubitt & West Arundel Estate Agents
3/5
TrustpilotTried to sell a house with Cubit and west
I brought in Cubit and west to sell our house in August 2020, we managed to get it live on the market in September, Cubit and west gave us advise on how to achieve a quick sale, we therefore did everything they asked us to do (which included taking a significant financial impact to do the sale chain free) and finally sold in December. The sale stalled in april with no movement, I gave notice to the post sale co-ordinator AND the manager of the branch that if no progress can be made then we had to put it back on the market as we cannot wait any longer. the notice was made over the phone and I was clear I would use a different agent. NEITHER the manager or the post sales adviser it had to be in writing. We have therefore withdrawn from the sale and even though notice was received Cubit and west has advised they are holding us to 14 days notice from the time I put it in writing. Thus preventing us from selling and delaying us again!! I feel they have tried to manipulate us to remain with them and been dishonest in not accepting the notice which was provided and referenced several times in emails. I would never use them again, selling your house is stressful enough without having the firm you employed to do the job attempting to bully you in the process.Update! They have called today and released us from contract :-) very happy with this outcome. Thank you
Dear SamThank you for taking the time to leave us your review and we are disappointed that you were unhappy with aspects of the service that you received. We can assure you that customer service is of the utmost importance to us and we would always wish to achieve a successful outcome for our customers. We are pleased that you are happy with the outcome offered by the Branch Development Director and would like to wish you the very best for the future.Kind regardsCubitt & West
4/5
TrustpilotThank you to cubitt & West for helping…
Thank you to cubitt & West for helping us finding our Home. Special Shout out to Zoe & Julie for there hard work and making the transaction quick and easy.
Good morning,Thank-you for you kind words about the Portsmouth office of Cubitt & West and in particular Julie & Zoe. We wish you every success for the future.Kind regards,Neil PiperOperations Director
5/5
TrustpilotSpoke to Darren and others at cubit and west
Spoke to Darren and cubit and west at great length, and in a very short time was able to secure a tenancy with minimum stress. He was polite and helpful.The person (apologies for forgetting their name) who was present at the viewing was also very polite and helpful, thank you very much for all your support and help.
1/5
TrustpilotTHE WORST (if only minus stars were allowed)
Who ever gave this estate agent a review of more than 1 star must be employed by them. Possibly the worst agents i've ever had the displeasure off working with. I mage the mistake of listing my flat in caterham with them at the price they had valued it at. In 4 months they have managed to show the flat only once. this is a new build 2 bed bath separate kitchen top floor flat. I know the market is slow but they has been no effort from them to call me to explain the low viewings or a new marketing approach. when I asked their "senior" marketing manager about the low viewing, there was no explanation instead she promised she;d ask "the girls in the office to take an hour out their day" on two separate days to help get viewings!!! I was surprised that this was not the norm but rather a special favour!! AVOID AT ALL COSTS go with purplebricks or anyone else but these agent. MOST UNPROFESSIONAL
Dear LindaThank you for leaving us your review and we are disappointed that you feel this way.Please be assured that customer service is of extreme importance to us. We understand that the branch had been in contact with you to arrange a meeting to discuss your concerns and to hopefully agree on a way forward with the marketing of your property. It is regrettable that you were unable to attend this meeting however we hope that an alterative date can be arranged soon. In the meantime, should you wish to discuss your concerns in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Kind regardsCubitt & West
5/5
TrustpilotExcellent service
After a very long 7 months I would like to say a massive thank you to Cubitt & West in Redhill, especially to Lindy for all your hard work! Your communication and keeping us updated all the time was amazing. It has been a stressful 7 months (not because of Cubitt & West) but finally we have completed and moving into our 1st home. I would definitely use them again and highly recommend. Thanks again, Jade & Dan
Dear Jade and DanMany thanks for taking the time to leave a review for our Redhill branch and in particular, Lindy. I was delighted to read about the excellent experience that you had during buying your first home.Having a dedicated Sales Co-ordinator really helps each sale/purchase run as smoothly as possibly can and it made Lindy and the branch were so happy to read your kind comments. We wish you all the best in your first home and thank you for your recommendation, it is very much appreciated. We will also be more than happy to welcome you back in the future.Kind regardsBecky JenningsOperations Director, Cubitt & West
1/5
TrustpilotIf there were no stars i would put…
If there were no stars i would put none. This is the worse estate Agent I have ever dealt with in my life! My husband and I also our baby lived in a flat for two years, in that two years we have reported and taken several photographs of issues that needed to be dealt with and it’s only when we left they started to deal with the issues. Our landlord was rubbish as well, but we had a feeling that Cubitt and West wasnt telling our landlord about the issues in the flat. Living in this flat really affected our mental health, especially mine. We were not living in good condition AT ALL! Our poor baby had to live in this condition as well.
5/5
TrustpilotFirst class service. First time i have used Cubitt & West…
First Class Service. First time i have used Cubitt & West West Wickham and in particular i was pleased with the service provided by Danielle. I was extremely impressed with her professionalism, natural caring and understanding nature for someone so young. Based on my experience, I believe she will be very successful in this field. Thank you. Jenny F
Dear JennyThank you for leaving a review! It's great to hear how positive your experience with our agent, Danielle, has been and how impressed you are with her professionalism and caring nature.Best wishesBecky JenningsSenior Operations Director, Cubitt & West
4/5
TrustpilotThank you Becky Darby and the team
Thank you Becky Darby and the team. The whole process of finding a tenant, vetting them and moving them in went very smoothly. Thank you.
Good afternoon Alan,Thank-you for your kind words about the Portsmouth Lettings team and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
5/5
TrustpilotWe really had a great experience as…
We really had a great experience as communication all through the process was fantastic. They were always readily available to answer all our questions when they arose.
5/5
TrustpilotDealt with Julie who assisted with a…
Dealt with Julie who assisted with a sale of one of my properties, continually updated me with information very helpful.
Good afternoon Steve,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotJames and his team have been amazing…
James and his team have been amazing for us and gone above and beyond to help with our selling journey. This is Tom's review.
Thank you
5/5
TrustpilotExcellent service
I had a very kind and considerate experience with Cubitt & West, Becky Darby was professional and a safe pair of hands who handled the process expediently.
Good afternoon Joe,Thank-you for your kind words about Becky from the Portsmouth Lettings team of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
4/5
TrustpilotJulie Bramble was a lifeline through a…
Julie Bramble was a lifeline through a difficult exchange process. Her communication and support made the situation easier to work through. Excellent work ethic and commitment to customer care
Hi David,Thank-you for your kind words about our Senior Sales Progressor Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotFirst time buyer
I am a first time buyer so wasn’t to sure where to start but with Yasmin's help I am now speaking with a mortgage broker, solicitors and viewing property’s next week. She has made this process as stress free as possible so far.
Good Afternoon,Thanks for leaving us such a lovely review, we really appreciate it. We strive to help our customers through what we know can be a stressful time. Best of luck with your property viewings.All the best,Cubitt & West
5/5
GoogleVery helpful throughout the buying of my home, the team were happy to assist with me wanting to view the property on several occasions. Easy to contact and made the process as stress free as it possibly could be.
Hi Liam, Thanks for your review, we're delighted you're happy with our service. We're thrilled that our team in Caterham were able to help you get everything sorted with your move. Best of luck in your new home. Best wishes, Cubitt & West Caterham Estate Agents
5/5
TrustpilotService from Dan was second to none
Service from Dan was second to none, very informative, prompt and handled every issue we had perfectly. 100% would recommend.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotGreat Estate agents and Special mention to Julie!
Its been great buying from this company, I wish I had listed my house with them rather than Mann & Co. A special mention must go to Julie Bramble. She has been fantastic throughout the whole process and has made life a little less stressful. She's a real credit to the Cubitt and West team. Thank you, Lee and Sam
Hi Lee,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been, and particularly how fantastic Julie has been at making things less stressful for you.Best wishes,Cubitt & West.
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