Trusted Agent profile · Caterham
★★★★★
1,688 reviews across 2 platforms
53 Croydon Road, Caterham, CR3 6PD, CR3 6PD
Part of Cubitt and West, see every office.
Cubitt & West's office in Caterham, at 53 Croydon Road, is rated 4.7 out of 5 across 1,688 reviews on two platforms, including 133 Google reviews rated 4.8.
Every review we hold for the Caterham office, from every platform, shown as written. First names only.
5/5
TrustpilotJulie Bramble was great
Julie Bramble was great and helped push the sale of our property through. Always available and great support.
Hi Davey,Thank you for leaving a review! It's great to hear how helpful Julie has been with pushing the sale of your property through.Best wishes,Cubitt & West.
5/5
TrustpilotAlia exhibited professionalism
Alia exhibited professionalism, knowledge and understanding of our circumstances as well as the location of the areas we showed interest in. She was honest and frank in her presentations of 4 properties- back-to-back, and gave us more insights to the properties. My wife and I look forward to meeting her during our 2nd viewing of two of the properties recommended. Well done Alia.
Hi,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Alia, has been and how professional, knowledgeable, and understanding you've found her to be throughout your process.Best wishes,Cubitt & West.
5/5
GoogleThank you to Ben, Paul and Neil for making the sale of my flat so stress free. Very helpful and professional, Kept me updated at all times and found a buyer very quickly.PositiveProfessionalism
Dear Jackie Many thanks for taking the time to leave a review of our Caterham office. I am really pleased to read how supportive Ben, Paul and Neill have been to you during the sale of your property and in keeping it stress free. They were delighted to read your review. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotExcellent service
Excellent service, very easy to contact.Nicola was always very helpful and quick to respond.
Hi Sarah,Thank you for leaving a review! It's great to hear how excellent you found the service and how helpful our agent, Nicola, has been.Best wishes,Cubitt & West.
5/5
TrustpilotWe chose Cubitt & West because they…came highly recommended
We chose Cubitt & West because they marketed and sold our son’s property at full asking price in double quick time. We have not been disappointed. The agents have been highly professional and helpful and have done a fabulous job in managing viewings and offers and we have a firm buyer within a week of the marketing going live. We haven’t yet found our new home, but C&W have put us in a great position to move swiftly when we find the one..
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotVery helpful
Very helpful, kind people. Beth was a great help throughout the whole process.
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Beth, has been and how helpful and kind you've found the team to be throughout.Best wishes,Cubitt & West.
5/5
TrustpilotBecky couldn't do enough for us
Becky couldn't do enough for us. Very helpful and made the whole process less stressful. Thank you Becky!!
Good afternoon,Thank-you for your kind words about the Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotMicha was always very polite and very…
Micha was always very polite and very helpful. Acted very professionally and is an asset to the business.
Hi Raymond,Thank you for leaving a review! We're delighted to hear how helpful and polite Micha has been throughout your experience.Best wishes,Cubitt & West.
5/5
TrustpilotBecky Darby was excellent throughout…
Becky Darby was excellent throughout the whole process. Always quick to be in contact, offer answers to any queries we had and made the process smooth and easy. Would definitely recommend.
Good morning,Thank-you for your kind review about our Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
GoogleNeill and Ben amazing people. Not only helped me sell , when no one else could , but help me find my house 😀. They kept me updated through out making me laugh when stressed. Haven’t moved yet so expect they will come to my aid in stress phone calls. Have to say they were really great sorted solicitors, which also have been amazing 🤩. Highly recommend both of them. They explain everything as you go. If you are considering selling go straight in and ask for either Neill or Ben. You will receive an amazing service. No room to add extra stars above so I will add 🌟 🌟 🌟 🌟 🌟. Thank you 😊
Dear Carolle Many thanks for taking the time to leave such a great review for Neill and Ben at our Caterham office. I was delighted to read about the excellent experience that you're being provided during buying a new home, and selling your own through us. Your kind words have been passed on and made Neill and Ben's day. Thank you also for the extra stars and for your recommendation. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotJulie Bramble was a great help
Julie Bramble was a really great help in selling my dads house, I know nothing about selling houses and she was there every step of the way for me, great service thanks!
Hi Hayley,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotCubitt & West Cranleigh
Kerry-Ann and her team were efficient and helpful. Never felt anything was too much trouble and when I had issues with the solicitors dealing with the sale they bent over backwards to assist.
Dear KateMany thanks for taking the time to leave a review for Kerry-Ann and her team in Cranleigh. They were extremely delighted to receive such positive feedback and are very grateful.Kind regards,Becky JenningsOperations Director, Cubitt & West
5/5
TrustpilotI just sold my flat via the Fiveways…
I just sold my flat via the Fiveways branch of Cubitt and West and I have been impressed with how smoothly everything went. Jessica Robb won me over with what I felt to be a realistic valuation and an impressive marketing strategy, but it quickly became clear the whole office works as a team to ensure that from valuation to completion everything runs efficiently. Thanks to their friendly professionalism and great communication, I always felt confident I was in good hands.
Jess and the whole Fiveways team are all focussed on providing the best service they possibly can and I am glad that they gave you confidence in selling your home.
4/5
TrustpilotHome at last
My experience buying my first home was very drawn out due to the chain on the vendors side,due to this any correspondence from the conveyancer was very sporadic,obviously because of the pandemic and people trying to take advantage of the stamp duty holiday this really put a lot strain on the industry,from my side dealing with Cubitt and West though was very positive,everyone i dealt with or spoke to we’re very polite and accommodating,Karen the sales progressor was very nice and kept me informed as best as she could during the whole procedure,I finally met this lady and had a little chat about it all on the day I received my keys,the cloud definitely had a silver lining.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotWe would highly recommend Cubitt and…
We would highly recommend Cubitt and West’s Pulborough branch. From the very beginning Martin, the branch manager, and Kirsty, the sales manager, were both professional, knowledgeable, responsive and enthusiastic about selling our house. They were very proactive in marketing our property and always gave us feedback after a viewing. When our first chain collapsed they were positive and straight back on it and we had another offer within three days! When we got to the stage where exchange was imminent Martin liaised with all parties in the chain to ensure we did actually exchange which we did this week! We are so grateful to both Kirsty and Martin for all they did for us. Anyone who wants to sell a house in the local area should definitely use them!
I am very pleased to see that Martin and Kirsty were able to guide you through this difficult time, moving house is hard enough without the extra stresses added caused by chains collapsing so a proactive agent is a must in these circumstances.
5/5
TrustpilotEasy and quick processing
Dan made it very easy for me with all the processing, he is very approachable and efficient and is always so kind to answer all my questions. Thank you so much Cubit & west. Highly recommended! 👍🏻
5/5
GoogleI recently sold my flat with Cubitt & West Caterham and they were really lovely. Considering all the factors that have affected the propertly market I was updated, advised and supported through my sale. They are a great team and everyone was on hand to help and could answer my questions whenever I needed which was so helpful. Thanks all!
Dear Jo Thank you for leaving such a great review about the team at Caterham. They are always there to help you when needed so you always feel supported. We will be sure to pass your comments on to the team. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
GoogleExcellent service from Sophie Johnson whilst buying our property. We have a very challenging chain but Sophie did her upmost to help us at every turn.
Good afternoon, We truly appreciate your positive feedback on Sophie's service. We will make sure she and the team receive your comments. Thank you for taking the time to share your experience with us. Kind regards Cubitt & West Caterham
5/5
TrustpilotAbbie is the best!!!
Abbie was so helpful in getting me into a room let, she went above and beyond to help with my moving timeline! Couldn't recommend a better agent!
Good afternoon Michelle,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
5/5
TrustpilotDuring the process of buying my new…
During the process of buying my new home, I received good communication and a helpful attitude from Sophie Johnson (Senior Sales Progressor) at Cubitt & West.
5/5
TrustpilotGeorge 🔥
Thank you George, very professional got the job done, keep smashing it young man, you’ll be on the top soon 🙏🏾🤜🏾 👨🏫
Hello Kevin, Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotGreat experience, letting agents have been amazing
We had been struggling to get a property for nearly 6 months and needed to find a new place quickly. Our representatives Maria and Ella have been amazing. From the offset they have been so helpful and patient with us. Ella has gone above and beyond to enable us to move within a very short time frame and has been professional and reliable throughout. We've had a great experience with Cubitt and West horsham, we have always been able to get in contact with them when we've needed to and any questions or queries have been sorted for us quickly.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotI couldn't have faulted Lauren…
I couldn't have faulted Lauren throughout my whole experience of buying my first home. I first met Lauren whilst viewing a different property and whilst I was looking around it was very apparent that wasn't the right one. Having listened to what I wanted and needed Lauren then suggested I looked at a different property which was for sale that I hadn't considered before, at first I was apprehensive to view the property as I wasn't originally looking or a flat however Lauren filled me with confidence that it may in fact be exactly what I needed and to maybe consider viewing it to keep my options open. When I viewed the property I knew that it was perfect for what I would need. I then have since purchased that property and have Lauren to thank for finding it! Lauren also was so helpful throughout the whole process and any questions I had she was right there to help and advise making the process as stress free as possible. Thanks again Lauren!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
1/5
TrustpilotWorst experience ever
Worst experience ever. Put an offer 15k over asking, they turned bullish and twisted our arm into using their solicitor and broker. When we said okay to solicitor and no to broker, they rejected the offer! I have never dealt with an estate agent like this. Total disregard if the buyer. I know markets ballooned up right now bht it’ll go slow. Get over yourselves guys! Eventually you’ll need us. Absolutely appalled. We have even paid their solicitor fee and just because we said no to their broker! Never again. No wonder they hardly have any good houses to sell. Ppl know better
Dear HadeedThank you for taking the time to leave a review. We are sorry that your offer was unsuccessful on this particular occasion and please be reassured that we submit all offers to the seller regardless of the circumstances, as it is ultimately their decision to either accept or decline any offer received. Whilst we do make recommendations in order to assist our customers, there is no obligation and instructing an alternative legal representative or broker will not impact the service received from Cubitt & West. We are pleased to note that we are still assisting you with your continued property search and hope that you are successful in the near future. Kind regardsCubitt & West
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