Every review we hold for the Castle Point office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleProfessional service at a reasonable cost. Honest advice on marketing and price. Accompanied prospective buyers on all the viewings and helped in the final negotiation. Exchange and completion went smoothly, including reading the meters on completion day. All the staff were pleasant and easy to deal with.
Duncan · 31 January 2023
Agent replied · 30 July 2023
Thank you Duncan for your review. We pride ourselves on providing an exceptional customer service to all of our clients and it’s great to read your feedback. We’ll pass your comments onto our team 😃👍🏻 …
★★★★★ 5/5
GoogleFantastic communication throughout our purchase which was always pleasant and helpful by everyone we had the pleasure of interacting within the Benfleet branch. Thank you all
Ozgur · 13 June 2024
Agent replied · 20 June 2024
Thanks for your review Ozgur, good communication is always key to a successful move. Wishing you all the best for the future.
★★★★★ 2/5
GoogleLady i spoke to Seemed uninterested .wont be using again
Itsme · 30 July 2021
Agent replied · 30 July 2023
Hi David, I'm sorry that you felt that the lady you spoke to wasn't interested. We are experiencing an unusually high demand for rental properties and the property you enquired about had already been let. We do care, and if we get anything else please do get in touch and we will do our best to help you find a property.
★★★★★ 5/5
GoogleBrilliant team, in the ball, get straight back, no nonsense. Would always go with William and Donovan
Josh · 2 November 2024
Agent replied · 9 November 2024
Hi Josh, thank you for your review, we're always here if you need us. Wish you all the best for the future.
★★★★★ 5/5
GoogleWilliam's and Donovan are the best. Competitive prices. Excellent Customer Service.
They will be with you from the start to the finish. We dealt with the Benfleet Office.
We are so pleased we sold out property through them. And would have no hesitation in
recommending them. Thank you so much!PositiveProfessionalism
KAREN · 28 August 2022
Agent replied · 30 July 2023
Thank you so much for your fantastic review! We pride ourselves on customer service so we really appreciate your kind words about our Benfleet team. It's been an absolute pleasure working with you and let us know if we can help you or your family/friends again in future. Wishing you a very Merry Christmas!
★★★★★ 5/5
GoogleThe experience was great from start to finish, always attentive and looking to help. Great service from a great team. Thanks
Keith · 13 August 2024
Agent replied · 27 August 2024
Hi Keith, thanks for your review, we were glad to have been of service.
★★★★★ 5/5
GoogleFor both sales and lettings the hardworking team at Hockley are all friendly and keen to help find your perfect place in the local area.
Richard · 21 May 2024
Agent replied · 20 June 2024
Thankyou Richard, we always strive to look after people, in every aspect of the business so your review is greatly appreciated. Warm regards, the team at Williams and DOnovan.
★★★★★ 2/5
GoogleLady i spoke to Seemed uninterested .wont be using again
David · 11 February 2021
Agent replied
Hi David, I'm sorry that you felt that the lady you spoke to wasn't interested. We are experiencing an unusually high demand for rental properties and the property you enquired about had already been let. We do care, and if we get anything else please do get in touch and we will do our best to help you find a property.
★★★★★ 5/5
GoogleGreat local knowledge, professional and good communication. I have bought and sold through them, would recommend.
Daniel · 10 October 2024
Agent replied · 9 November 2024
Hi Daniel, thanks for your review. It was a pleasure to help you move again, best of luck with your next chapter.
★★★★★ 5/5
GoogleWe had a pleasure to going trought the process with them, with pure heart we can recommend Williams and Donavan. They always replayed to our emails with patience explaining and clarifying any concerns. Great agency!
Piotr · 26 September 2023
Agent replied · 25 November 2023
Thank you for your review Piotr 😃 it’s great to hear your feedback and we’ll ensure it gets fed back to our team …
★★★★★ 5/5
GoogleDespite challenges with Lockdown, COVID and our purchase going into probate through all of it, the team at W&D kept us informed, and worked very hard to get all parties in the chain aligned and working towards the same goal - completion. Super impressed with their service and dedication, would absolutely recommend them again.PositiveResponsiveness, Professionalism
Jonnie · 21 June 2021
Agent replied · 20 June 2024
Hi Jon, many thanks for taking the time to leave us such a great review for your sale and onward purchase - it was a journey but we got there in the end! Best wishes to you and Amber.
★★★★★ 5/5
GoogleWhat an amazing team!! They have supported me though every step of the process. Not only completing viewings, but phone calls of encouragement and support when things weren't going to plan. Leasing with solicitors and buyer to ensure everything when as smooth as possible. I'm going to miss you guys xxPositiveResponsiveness, Quality, Professionalism, Value
Michelle · 28 August 2021
Agent replied · 20 June 2024
Hi Michelle, what a journey it's been through thick and thin! Delighted to have helped you on your way - don't be a stranger, we'd love to see you in the office in the future!
★★★★★ 5/5
Googleexcellent service from all the team sold our property very quickly and kept us informed throughout would highly recommend them. Lynn done a great job dealing with the sale and purchess of another property kept us updated and chased where chase was needed in the chain many thanks. A very big thank you to all.
Peter · 4 February 2021
Agent replied
Hi Peter, thank you for your taking the time to leave a review for us, delighted to hear that you were happy with the service you received. Best wishes to you and Linda in your new home.
★★★★★ 1/5
GoogleCouldn’t even be bothered to send over references to a new estate agent for my dad and our family, and now we’ve lost out on a place! So thanks a lot!
Kieran · 26 October 2023
Agent replied · 25 November 2023
Hi Kieran, unfortunately your comments relate to a rental property and therefore have been posted to the wrong office, unfortunately the sales team are unable to assist.
Please contact the lettings team for assistance on 01702 200666 where they will be happy to help you.
Many Thanks
★★★★★ 5/5
GoogleDespite challenges with Lockdown, COVID and our purchase going into probate through all of it, the team at W&D kept us informed, and worked very hard to get all parties in the chain aligned and working towards the same goal - completion. Super impressed with their service and dedication, would absolutely recommend them again.
Jonnie · 19 September 2020
Agent replied
Hi Jon, many thanks for taking the time to leave us such a great review for your sale and onward purchase - it was a journey but we got there in the end! Best wishes to you and Amber.
★★★★★ 5/5
GoogleWhat an amazing team!! They have supported me though every step of the process. Not only completing viewings, but phone calls of encouragement and support when things weren't going to plan. Leasing with solicitors and buyer to ensure everything when as smooth as possible. I'm going to miss you guys xx
Michelle · 9 April 2021
Agent replied
Hi Michelle, what a journey it's been through thick and thin! Delighted to have helped you on your way - don't be a stranger, we'd love to see you in the office in the future!
★★★★★ 5/5
GoogleReally helpful, couldn't have asked for a better service.
Dave · 11 October 2024
Agent replied · 9 January 2025
Hi Dave, thanks your your review. Always here if you need us in the future.
★★★★★ 5/5
GoogleI had dealings with this estate agent when buying a property these were the sellers agent. I found them easy to speak to and they clearly work extremely hard for their money; I would definitely use them if I were in a position to sell again and would happily recommend them to my family and friends.
Lynn · 19 November 2018
Agent replied
Lynn thankyou so much for taking the time to post a positive review about us. I am proud of my team and the ultimate accolade is from a buyer who has also received great service from us. Wishing you all the best in your new home. Ian Williams
★★★★★ 5/5
GoogleWhat a wonderful group of people who I both sold and bought through. Would not hesitate to recommend them.
Victoria · 21 February 2024
Agent replied · 20 June 2024
Thank you for your review Victoria. Our team pride themselves on the customer service they provide to clients and it’s great to know you’d recommend our services. We'll ensure your feedback is passed onto all of the team 😊 …
★★★★★ 5/5
Googlethe staff of the Benfleet office handled our purchase with clear and prompt emails and telephone calls, which made this transaction very smooth. They are more attentive to client needs than other agents we were working with.PositiveProfessionalism
Ieuan · 21 June 2022
Agent replied · 20 June 2024
Thank you so much for your review, Ieuan. It is our pleasure to help you to make your purchase smooth and efficient. We pride ourselves on the small details and appreciate your kind words. Keep in touch and if we can help you in the future, we'd love to be of service :)
★★★★★ 5/5
GoogleSuperb service from the team. Made me feel at ease with such a big decision. Fantastic Experience and always gave me options to look at whilst gently providing their guidance. Would recommend to anyone who wants an efficient and professional service.PositiveQuality, Professionalism
Alexander · 28 August 2021
Agent replied
Hi Alex, many thanks for taking the time to leave such a great review! We shall look forward to seeing some photos of your changes to the property in due course.
★★★★★ 5/5
GoogleFantastic experience with this estate agent! Every member of staff goes out of their way to help however they can. Each job role has someone that is excellent at their job! We put up for sale, sold and moved within 11 weeks. With Christmas in the middle of that. They were very professional yet made us feel like they actually cared and it was not just a job. We had a brilliant relationship with them and would 100% recommend them to anyone that is considering using them!
Courtney · 19 November 2019
★★★★★ 5/5
GoogleWe Sold our house with Benfleet branch, and ended up buying from them too! The guys were really good, from Lloyd seeing us originally and getting the house on the market, to Lynn being on it chasing up the chain (in particular one of the Solicitors).
The house sold very quickly, and the fact they were sensible with the valuation certainly helped. Some EAs we had round were promising to get silly money for the house, desperate to get the sale (and in some cases the corresponding high cut they wanted) - but I didn't see the point if we ended up putting down the price again and again till it sold, something that's fairly obvious when you look at Rightmove.
The main thing that I liked though - Was the office knew us and we could just pick up the phone and call them for any problems.
Cheers guys,
Dave and Kerry
David · 19 November 2019
★★★★★ 5/5
GoogleAs a buyer: Good service end to end
Sales progression was handled excellently, chasing solicitors on my behalf and ensuring everything was completed with as few delays as possible. Would recommend!PositiveResponsiveness, Quality, Professionalism
David · 10 January 2022
Agent replied
Hi David, thank you for taking the time to leave your review, we were delighted you were happy with every aspect of your journey to buying your new home and hope you will be very happy there!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
