Shipways Castle Bromwich reviews

★★★★★ 5/5

Google

Excellent service I received at Castle Bromwich shipways friendly staff always on hand to deal with your queries. Sarah the mortgage advisor was fantastic and very very helpful and helped me through and led me step by step of the way through my property journey. Highly recommend Sarah.

Saima · 18 September 2023

★★★★★ 5/5

Google

Outstanding customer service, went through somewhat of a tricky sale but Amber who was my lead advisor made everything so easy and straightforward. Hugely appreciated and would recommend to family and friends!

Z · 16 February 2026

★★★★★ 5/5

Google

Bought my first home may 2024 with the help, patience, experience and determination of Darren the mortgage sales manager and Ellie the senior sales negotiator. Ellie has such a key eye and excellent communication skills keeping myself and my partner upto date and being the go between ourselves and the property seller. Darren had the frustrating task of getting us a fantastic rate at a terrible time. Both negotiating my mortgage and home. A very stressful time was assisted by these pair with an added bonus of a range cooker in the sale. I couldn't recommend two highly skilled individuals to find your forever home. They managed to take a very stressful anxious first time buyer experience to an easy transaction with a comforting smile. For ever thankful and would highly recommend!!!

Natalie · 27 July 2024

★★★★★ 5/5

Google

I was surprised at how speedy these guys were and helping me chase the solicitors, they were very profess And talked me through every step of the way! Very enjoyable experience. Massive thank you to Darren and Scott as they really pushed for an early date for us! We love our house! Highly recommend Thanks ShipwaysPositiveResponsiveness, Quality, Professionalism, Value

Darcie · 27 August 2022

★★★★★ 5/5

Google

Daren tuft is a great morgage adviser i will say one of the best he help me so much and with his help i manage to get myself a great home thank you Daren and to shipways!!

Razvan-Florin · 16 March 2024

★★★★★ 5/5

Google

Darren was great, he couldn't have done enough for us. As a first time buyer the whole process was really daunting, however Darren made it much easier as he helped us every step of the way, from making an offer through to getting the keys. He guided us with which mortgage would be best for us and he kept us updated of any progress made. If we had any questions he would be quick to respond. I would definitely recommend him.

Lucy · 15 June 2023

★★★★★ 5/5

Google

My mortgage consultant was Darren Tuft. He made the process so much easier for me and gave me tons of advice. It took about 6 months to buy the house that I pursued as there were a few issues that popped up along the way. However, Darren was keen to answer any queries I had and did everything he could to make the process smoother and faster, and was always very responsive. Genuinely couldn’t recommend a better mortgage consultant!

K · 15 June 2023

★★★★★ 5/5

Google

Darren was great getting us a mortgage and finding the best insurance deal for us , also keeping us informed through out , all the staff were extremely helpful and friendly

Julie · 7 June 2024

★★★★★ 5/5

Google

Over the moon and couldnt be more greatful and appreciative of Darren who has been supportive throughout this journey to get me my mortgage! Highly recommend shipways! Honestly a great guy, will help with anything that he is able to without hesitation! Thank you so much!

Claire · 19 August 2025

★★★★★ 5/5

Google

I have just purchased a property through Shipways and it was a pleasure to deal with them fromm start to finish. The staff were always friendly and were helpful and patient even though we had some external issues which delayed the process slightly.

N · 6 September 2025

★★★★★ 5/5

Google

As first-time buyers, we found the service offered by Shipways really helpful. Darren guided us through the whole process, and took time to really get to know what we were looking for in a property. Thanks Darren!

Nellie · 17 December 2023

★★★★★ 5/5

Google

Darren was really understanding and very knowledgeable, helped me buy my first property, thank you

Aman · 22 December 2024

★★★★★ 5/5

Google

Selling my house with them. So far everything is very professional but they make you feel at ease.

Arnie · 2 April 2026

★★★★★ 5/5

Google

As a first time buyer- which can be daunting, Darren and Amber from sales made my experience very good. Darren helped me every step of the way and and was always willing to help where he could. He guided me towards the best product for my circumstances and kept me updated accordingly. I would definitely recommend Darren for anyone looking for a good and reliable mortgage advisor. Thank you all at Shipways !

Bianca · 15 June 2023

★★★★★ 5/5

Google

From valuation to completion, Dean and his team were very professional, polite and friendly. If we had any queries or questions, they would deal with it straight away. They kept us up to date at every stage of the sale. A special thank you to Scott, who was extremely helpful throughout. Would highly recommend them.PositiveResponsiveness, Professionalism

Sue · 15 June 2021

★★★★★ 1/5

Google

After 3 years of trying to buy a new build house with multiple visits to the show home and emails to the office, being told it's not for sale yet but shipways will be in touch as soon as it becomes available. We found out today it has been …

Matt · 16 April 2025

★★★★★ 1/5

Google

BUYERS BE AWARE I recently had an experience with this branch that left me deeply unsatisfied. After making an offer on a property, I had multiple interactions with the team, consistently seeking assurance about the property's status in the market. I even offered to delay our mortgage application to give the seller more time for consideration. Despite being informed that our offer was accepted, leading us to proceed with financial commitments, their staff called us a week later to inform us that the seller had accepted another, higher offer. This resulted in a financial loss, as we had already incurred a £500 mortgage broker fee. As genuine buyers, we felt this handling was not only unprofessional but also unfair. I hope no other buyer has to face such an experience in the future. I would not recommend this estate agent. There are more trustworthy ones who will not waste other people's time and money like this one

Kara · 17 November 2023

★★★★★ 5/5

Google

I always wanted my own house and when I felt like I was ready to purchase a new home and thought it’d be easy to wander into a high street bank and sort out a mortgage but things weren’t as straight forward as I thought they’d be. then I found Darren Tuft my Mortgage Broker, extremely helpful. He was honest about our situation from the start. After battling with a number of lenders Darren found the right one for me. He understood what we needed to have done, and delivered quicker than we anticipated, and He got me a mortgage deal with very good interest rate. I really recommend Darren and so pleased with his services.

Farooq · 15 June 2022

★★★★★ 1/5

Google

I am very much disappointed because of being misguided. They wasted my money and time and played with my innocence mind as I was completely new in the UK. It was horrible 6 months of stress they put on my family. I decided to place a formal complaint about one of their most successful mortgage advisor, the guy who was most of the time unable to reach once they got their service charges paid off. I would suggest to every first-time buyer to go to their own bank first to get an overview what kind of documents they need as almost 99% of this kind of private mortgage advisor will attract you by saying your mortgage application will be successful which is I believe more than 50% time it is wrong. Shipways is a very renowned estate agent, but their some advisors are not honest. They want to show that they are good by bringing money while people are actually being treated wrongfully by losing their money. So, please before dealing with them, go to your bank and have a chat to understand if you are ready or not.

Sifat · 18 September 2023

★★★★★ 4/5

Google

A professional and helpful team at Castle Bromwich branch and a competitive all inclusive fee.

Mark · 16 February 2026

★★★★★ 4/5

Google

Was referred through a friend as I was struggling to get onto a mortgage with my partner dues to working for agency less than 12months; Darren was the only mortgage broker that could get me onto a mortgage asap without waiting another 5months! He worked hard to help us get a mortgage at the best rate; explained everything thoroughly and was always happy to help

Sarah · 15 June 2023

★★★★★ 5/5

Google

We remortgaged our house with shipways and completed this week. We really couldn’t thank Darren enough for the support he has given us through the process. The biggest weight has been lifted off our shoulders with getting the remortgage completed. My partner and I will be recommending Darren and the team to friends and family and will definitely be using them again in the future.

Anthony · 15 June 2023

★★★★★ 5/5

Google

The friendliest agents you will ever work with. As a buyer, I always worked with the same person from the viewing up till the very end. Have been always in the loop with what is going on, and was lucky enough to work with Ellie L. - she was always more than happy to provide access to the property, and always there to provide answers to all of my questions. Thank you!!

Alexander · 17 December 2023

★★★★★ 1/5

Google

I honestly regret choosing Shipways Castle Bromwich to sell our property in 2023. We initially went with them because the house we wanted was listed with them, and they promised a smooth process. Unfortunately, this couldn’t have been …

Katie · 16 May 2025