Trusted Agent profile · Carshalton, Surrey

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Hunters Carshalton reviews

4.8Trusted Agent winner · 2026View award details

★★★★★ Excellent

362 reviews across 2 platforms

92 High Street, Carshalton, Surrey, SM5 3AE

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Hunters's office in Carshalton, Surrey, at 92 High Street, is rated 4.8 out of 5 across 362 reviews on two platforms, including 361 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.

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4.8 / 5

361

Reviews on Google

This office

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4.0 / 5

1

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

4.0 / 5 I dealt with Stacey Pain and I found her to be very efficient and she kept me informed throughout the whole process, which was not always easy as I was not ...Jo, 14 March 2015Read the review from sellers

About Hunters Carshalton

Hunters is the UK’s fastest growing, independent estate agency chain. We are the largest estate agency franchise network with over 130 branches throughout the country. Our ambition is to become the nation’s favourite estate agency brand by 2020 and to achieve this we intend to invest more time, money, expertise and technology than any other estate agent. We established our business in 1992 on firm principles of excellent customer service, unrivalled pro-activity and the best possible results for our clients. OUR MARKETING APPROACH Our marketing strategy is based on a very simple principle - the more buyers we can get interested in your property, the better price we are going to get for you. Your home will be marketed within your local area, across your region and throughout our entire national network; bringing more buyers to your door. Our dedicated Marketing Department ensure that Hunters is seen across a huge variety of media. We consider ourselves to be market leaders in the key areas of communication and technology including national television adverts and newspapers! Hunters is at the forefront of the latest developments in the industry and was the first estate agent to introduce a mobile app for smartphones. The full Hunters marketing package includes our dynamic, intuitive website huntersnet.co.uk, our mobile website, profiling on the top online property portals, Hunters property apps for Social Media and smartphones, and ‘Intelligent’ For Sale & To Let boards, where applicants can view your property details on their mobile device simply by texting or scanning the QR (Quick Response) code on the board. OUR MOTIVATED PEOPLE Our biggest strength is our people, we are an Investor in People Company, with fully qualified staff via the Hunters Academy. The Academy was founded in 2003 and our courses have gone on to gain the highly sought after accreditations. We firmly believe in providing the best training; it is essential in equipping our staff and franchisees with the professional skills required to ensure the highest standards in customer service. QUALIFIED, REGISTERED APPLICANTS As well as our guarantee to accompany 100% of all viewings, we also assure that only genuine, qualified buyers are brought to your door. What’s more, our interlinked network ensures that we will find the right buyer for your property, regardless of whether they live next door or on the opposite side of the country. All buyers registered with us will be contacted within 24 hours of your property being marketed.

Awards

The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Carshalton office, from every platform, shown as written. First names only.

5/5

Google

I had spent a while viewing different property's in my local area but hadn't come across any that I liked. Eventually I found one that appealed through Hunters. Lauren was my viewing agent and I found her to be super helpful and professional from the start to finish. She was able to assist with every querie I had in a prompt manor and definitely made things so much easier. She is an absolute gem and an asset to Hunters and I only have positive words to describe her. Her colleague Fleur is just as awesome and they really went above and beyond to ensure the referencing process was quick and seamless. I would definitely recommend them for anyone moving home. Very grateful and humbled. Thank you ladies. Wishing you both every success in life. 🙂PositiveResponsiveness, Quality, Professionalism, Value

N · 21 June 2022

Agent replied · 20 June 2024

Thank you Nicholas for your kind words ! It is extremely appreciated by myself and Fleur and we hope you are very happy in your new home. Lauren

5/5

Google

Flat hunting is always a tedious process but Ceejay has been brilliant in finding me a place. Listens to what you need and offers suitable properties. Great estate agent.

Mel · 11 May 2025

Agent replied · 11 May 2026

Thanks Mel, it has been a pleasure to help you and we look forward to welcoming you soon! Ceejay:)

5/5

Google

Upon arrival, we were warmly greeted and given a thorough tour of the property. The communication with Ceejay was smooth and prompt, making the visiting process hassle-free.

Sur · 11 May 2025

Agent replied · 11 May 2026

Thank you Sur, I'm so pleased I was able to help. Thank you for choosing Hunters and I look forward to speaking again in the future. Ceejay :)

5/5

Google

We really could not have got through our house move without the help from Fleur and the team at Hunters. Even after our first buyer pulled out Fleur got our house resold almost immediately so we did not loose out on the house of our dreams. We will be forever grateful.

Paul · 13 May 2024

Agent replied · 20 June 2024

Paul - you are too kind! I'm so pleased we managed to keep the chain together to make sure you got the house of your dreams :) It has been an absolute pleasure assisting you. All the best in your new home. Fleur

5/5

Google

It took a recommendation from a friend to get in touch with Fleur and the team at Hunters Carshalton to help me remarket a rental property. The best decision I made. The team took all the stress out of the process for me and were there to help and guide me through the whole process with expert knowledge from start to finish. Could not have done it without them all.

Jo · 5 December 2024

5/5

Google

Ceejay was professional and very helpful as he was able to answer all our questions about the property, which made the entire process quick and smooth.

Karii · 11 May 2025

Agent replied · 24 August 2024

Thanks Kariisan, it was a pleasure meeting you and your family and I look foward to further negotiatons with you! Ceejay :)

5/5

Google

I cannot recommend Fleur and her team highly enough. As an overseas landlord, it is difficult to find someone capable of managing my property but my experience with Hunters was exceptional . They found me a fantastic tenant, managed my …

Linda · 8 October 2024

Agent replied · 20 June 2024

Linda, I'm delighted that you were so happy with different aspects of our service. It's been a pleasure assisting you and I'm very grateful you took the time to leave such a kind review! Very best wishes, Fleur

5/5

Google

We have been so impressed with Fleur at Hunters. We were aware that we were buying in a very busy market and the process could have been super stressful. However Fleur’s regular contact and candid responses made the process much easier. We knew we could trust her and that she cared about all parties of the sale. She went above and beyond working with multiple solicitors and third parties and we are truly grateful that we bought through Hunters. We highly recommend and will be using them to sell ourselves if the time ever arises in the future. Thank you.

Jessica · 3 August 2021

Agent replied

Thanks for your very kind words! I hope you're settling happily into your new home. Exciting times ahead for you! Fleur

5/5

Google

I am a current buyer with Hunter and Ceejay is the agent of the property we viewed, he was very professional and punctual and was able to answer any questions we had about the property. He was also able to offer suggestions on areas we weren't sure of.

MiMi · 13 May 2024

Agent replied · 24 August 2024

Thank you so much we're really glad we was able to assist you in your property search! Ceejay :)

5/5

Google

I recently had the pleasure of working with Fleur and Ceejay at Hunters Carshalton. They managed my rental property with utmost professionalism and care, ensuring everything ran smoothly. When it came time to sell, their expertise and …

Alex · 8 October 2024

Agent replied · 20 June 2024

Thank you so much for sharing your experience Alex. We're delighted you were happy with our service! All the best for your next chapter. Fleur

5/5

Google

I had a viewing with Hunters estate agent in Carshalton area. Thank you so much Seito for your help in finding my dream home. You have been patient and kind throughout the process, starting from viewing appointment till showing the property and I really appreciate it!

Lailai · 13 May 2024

Agent replied · 20 June 2024

Thank you Lai Lai, It has been a pleasure trying to help you find your dream home. Seito 😊 …

5/5

Google

Most people would agree with me that moving house could be one of the most daunting and stressful experience you can drift into. But when I encountered an agent in this company called Ceejay Hallam in this exercise my anxiety was taken away. He was quite professional and helpful. I wish to thank him very much

Michael · 30 September 2025

Agent replied · 11 May 2026

Wow Michael, thanks so much for this amazing review! I'm really glad I was able to help and we hope you love you're new home. I look forward to helping again in the future! Ceejay :)

1/5

Google

Be aware of this agency! Avoid at any cost! Mr Graham's attitude towards my family over the phone and via emails is very unprofessional and rude. He has treated all of us with not respect at all times as a whole. Graham mocked us three tenants multiple times. Due to issues and errors in Home let system, Mr. Graham Tickner advised Homelet to closed my report on the day three incompleted to my income (data access report) so we had to go with a quadruple deposit, as we were told if not we not getting back our holding fees. The evidence given to the Hunters team, they did not try and back or help their customers. Instead they will go out of their way to tell you they do not care it is your problem. Mouse activities, Ruths, from a day one, gas repair i.e. Not one care will be given by Hunters after you give up your money. I must say though as long as you line their pockets with money they will be very happy and lovely team. Graham expose his self publicly with ridiculous, nonsense comments to our reviews to the set criteria to let by their policy GROSS Incomes !!! See attached. Lack of elementary knowledge. For a year in this tenancy we were charged at two different price list and our holding fee became simply "admin cost", in total of over £1k, incl interest earned at our money?!!! At the ends of our tenancy at 52b Oakhill Road, SM1 3AE, Hunters Rand refuse to schedule an inventory check out. It has proved again their way of manipulation towards tenants. We had to arranged our inspection and pay again at our cost. In their price list applies inventory check out fees of £102, the amount we paid at the begining. At the end we received email that it was free of charge and we actually paid for inventory check in - not listed at the price list! Fraud!!! See attached. Also makes abusive phone calls, some of which are recorded and in an emails. This is making me feel very distressed and anxious. Comments as quoted: "The boat sailed. You need to understand that although Home-let says acceptable (not passed) this does not mean that your son has passed" - Teresa P. , I spend more on my holiday than you earn in a year!!! - Graham Tickner Very poor service at all levels. As a member of Property Ombusman the decision has been made as expected. Quoted "The agent was required under Paragraph 10b, f & g TO carry out in order TO ensure that referencing was properly completed and COULD make an informed decision to the Complainants". "This can only be determinated by a court following a trial. Mr Graham COULD BE more professional" ?! Graham has claimed loss to my complaint and this was dismissed completely! Graham, your comments have nonsense. As you know your agency still holding our money for no reason. Learn to treat people with respect to get this respect in return! My review is based on your service! Funny enough! Make your own assumptions people, avoid them and be happy!!!

Nevena · 16 September 2019

Agent replied

Nevena, why do you keep on re-editing your review? This has been looked at by The Property Ombudsman and thrown out, we were cleared in every one of your 'complaints'! You suffered no loss whatsoever and yet you keep on re-editing this proved to be nonsense review. This former tenant went to The Property Ombudsman and every one of her complaints were dismissed completely. We were found to be professional, honest and fair with her in every single way.

5/5

Google

Ceejay was very helpful and knew the details of the property we asked for whilst showing us round

Josh · 11 May 2025

Agent replied · 10 January 2025

Thank you Josh! I really appreciate your feedback and look forward to working with you on this exciting journey. Ceejay :)

5/5

Google

Excellent service by all staff, we were kept informed from start to finish. Very competitive fee’s. If your thinking of selling buying or renting your home you won’t be disappointed.

Kevin · 16 April 2026

Agent replied · 7 May 2026

Ah, Kevin - thank you so much! It has been a pleasure from start to finish! Wishing you every happiness in your new home. All the very best, Fleur & the team

5/5

Google

The property is fine and the service by the estate agent was great she showed me everything and was very helpful with any questions I asked, she also told me we’re the trainer station was 5 Stars

DotOrDotti · 13 February 2026

Agent replied · 13 April 2026

Thank you for the lovely review, I am thrilled you had a pleasant experience with us! Paula 😊 …

5/5

Google

Thank you Ceejay and Paula for the professionalism and patience with all my questions.

Kristina · 11 June 2025

Agent replied · 11 May 2026

Thank you Kristina, I am thrilled we've been able to help secure your new home! Ceejay :)

5/5

Google

I am a current buyer with Hunter and Ceejay is the agent of the property we viewed, he was very professional and punctual and was able to answer any questions we had about the property. He was also able to offer suggestions on areas we weren't sure of.

A · 23 December 2023

Agent replied · 20 June 2024

Thank you so much we're really glad we was able to assist you in your property search! Ceejay :)

5/5

Google

Just rented a Property with the Help of these brilliant team. Thank you Fleur for all your help and i did appreciate the flowers. You guys went beyond necessary and i like the clarity with every step of the renting process.

Sofia · 13 May 2024

Agent replied · 20 June 2024

Thanks so much Sofia! We wish you every happiness in your new home and we look forward to assisting you throughout your tenancy. Fleur

1/5

Google

RUDE and INCOPETENT staff, their referencing agency cannot read a Tax return letter from the HMRC, they also do not accept pay slips as a proof of income, nor do they know the difference between Self Employed, and Full/part time Employed. Graham will laugh at your income because "he spends more money on his holidays than you earn in a year" ETC. AVOID at ALL costs. Also making complaints is pointless as Graham is the owner of the carshalton branch and he will ignore your complaint even if it is sent by Citizen Advice. Apparently as far as homelet and hunters are concerned my GROSS earnings are under 10,000 even though HMRC states 13000 Gross! GROSS is what homelet and hunters take as a number, even my NET income is higher than 10,000, 13,000(gross)x0.8 is 10,400 NET so both GROSS and NET are over the requirement yet i still dont meet their requirements for 10,000 gross? and i earn over 13,000. make your own assumptions people.

Kris · 31 July 2018

Agent replied

Dear Kris, I am sorry to read your review today. I am surprised as we have been open, honest and respectful with you at every stage of your tenancy. Your landlord requested a larger deposit as your income was below the minimum amount required to pass the Homelet referencing. You agreed to the higher deposit amount requested by your landlord and he also gave you the option of reducing the deposit on re-referencing once your earnings were higher. Two months into your tenancy you asked us to re-reference you which we did via Homelet, the UK's largest referencing firm but the result was that you were still earning below the minimum required amount While this amount was close, it still did not meet the MINIMUM required. You mention a higher figure but this was your business gross income, NOT your personal income which was not high enough according to HMRC. Your business may turn over the higher amount you mentioned but you have to deduct running costs and then you have your income! These are the facts and we have treated you with the utmost respect at all times but you and your family have not been particularly respectful to us for simply doing our job. As for ignoring your complaint, we have had dozens of emails and phone calls but as you are fully aware, the fact is you don't earn enough money to achieve the deposit reduction. You have now moved and you have received a 100% deposit return which is always our aim for every tenancy. We wish you the very best for the future. Graham Tickner.

1/5

Google

Would never use them again! I was led to believe this company was an independent business, but unfortunately learnt after signing up that they're a franchise, part of a big chain. I found Fleur to be quite pleasant on my first meeting but when things started going downhill I soon saw her true colours- quite rude & patronising! With hindsight she over valued my Apartment by £30,000 & when she demanded a price reduction 2 weeks after signing up, didn't like it when I said no, reminding her she valued it at the higher price not me! They said they'd do the viewings for me but when it came to it, they gave excuses saying they were double booked or a colleague was delayed so could I do them. This messed me about & I wasn't happy. I recently went to collect my keys on a Saturday last month & the office was locked with no one there?! I then found out it's often locked on a Saturday as only 1 staff member is in who goes out on appointments. No one to cover so the office is locked. I had to go back on Monday. I was understandably fuming because I wouldn't have chosen this company had I known they have very few staff & often close up on Saturdays. After arguing with Fleur, I've ripped up my contract with Hunters & have gone to a more professional agent. The new agent have provided better presented particulars of my property & better service. I've now sold my apartment & am pleased Hunters aren't getting the commission after the terrible service & misleading me on the price of my apartment.

Lionel · 16 September 2017

Agent replied

I am so sorry but we have searched all of our database and we cannot find any record of your name at all. In addition, I'm afraid I have no recollection of the events you mention. I would be grateful if you could give me a call so that we can discuss this further. Fleur

5/5

Google

Hunters have assisted us in the rental our first home for almost a year now. There were a few unforeseen issues with the property after we moved in but all we're ironed out speedily and to our expectations. Most recently we had a water valve in our house go bad, causing water leakage into our garden - after a quick call to Hunters it was solved within 2 hours. Would recommend to anyone, and use them again for any future moves.

Jimbosimbo · 16 September 2017

Agent replied

Hi James, Thanks very much for your review, it is great to hear positive news and drives us on to give the very best service possible! All the best, Graham.

5/5

Google

Ceejay was great during a recent viewing, he provided us with the experience we expected.

Hetal · 11 May 2025

Agent replied · 20 June 2024

Thank you Hetal, I'm so pleased you had a positive experience. I wish you the very best in finding your new home! Ceejay :)

5/5

Google

Highly recommended Hunters Carshalton!! Esp Ceejay, Fleur and Seito are very great and professional. :)

Winnie · 11 May 2025

Agent replied · 11 May 2026

Thank you Winnie, We really appreciate your kind words! We look foward to welcoming you to your new home soon! Ceejay:)

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Questions about Hunters Carshalton

Has Hunters won any awards?

Yes. In The Trusted Agent 2026 awards: Hunters, Carshalton won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.

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