Trusted Agent profile · Carshalton · Surrey
Verified
★★★★★
363 reviews across 2 platforms
92 High Street, Carshalton, Surrey, SM5 3AE
Part of Hunters, see every office.
Hunters's office in Carshalton, Surrey, at 92 High Street, is rated 4.8 out of 5 across 363 reviews on two platforms, including 362 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hunters is the UK’s fastest growing, independent estate agency chain. We are the largest estate agency franchise network with over 130 branches throughout the country. Our ambition is to become the nation’s favourite estate agency brand by 2020 and to achieve this we intend to invest more time, money, expertise and technology than any other estate agent. We established our business in 1992 on firm principles of excellent customer service, unrivalled pro-activity and the best possible results for our clients. OUR MARKETING APPROACH Our marketing strategy is based on a very simple principle - the more buyers we can get interested in your property, the better price we are going to get for you. Your home will be marketed within your local area, across your region and throughout our entire national network; bringing more buyers to your door. Our dedicated Marketing Department ensure that Hunters is seen across a huge variety of media. We consider ourselves to be market leaders in the key areas of communication and technology including national television adverts and newspapers! Hunters is at the forefront of the latest developments in the industry and was the first estate agent to introduce a mobile app for smartphones. The full Hunters marketing package includes our dynamic, intuitive website huntersnet.co.uk, our mobile website, profiling on the top online property portals, Hunters property apps for Social Media and smartphones, and ‘Intelligent’ For Sale & To Let boards, where applicants can view your property details on their mobile device simply by texting or scanning the QR (Quick Response) code on the board. OUR MOTIVATED PEOPLE Our biggest strength is our people, we are an Investor in People Company, with fully qualified staff via the Hunters Academy. The Academy was founded in 2003 and our courses have gone on to gain the highly sought after accreditations. We firmly believe in providing the best training; it is essential in equipping our staff and franchisees with the professional skills required to ensure the highest standards in customer service. QUALIFIED, REGISTERED APPLICANTS As well as our guarantee to accompany 100% of all viewings, we also assure that only genuine, qualified buyers are brought to your door. What’s more, our interlinked network ensures that we will find the right buyer for your property, regardless of whether they live next door or on the opposite side of the country. All buyers registered with us will be contacted within 24 hours of your property being marketed.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Carshalton office, from every platform, shown as written. First names only.
5/5
GoogleWe've been renting via Hunters for about 10 years now. Absolutely great thorough service, will definitely recommend to anyone. Just got a carpet changed so the rooms got a new fresher look. Thanks a lot!
Hi Ross, thanks so much for your review. We are all delighted that we continue giving you the service and attention we aim for. We hope to continue taking care of your tenancy for many more years to come! Aimee and the Carshalton Hunters team.
5/5
GoogleI had spent a while viewing different property's in my local area but hadn't come across any that I liked. Eventually I found one that appealed through Hunters. …
Thank you Nicholas for your kind words ! It is extremely appreciated by myself and Fleur and we hope you are very happy in your new home. Lauren
5/5
GoogleHelping us to see a property was Annie, she was professional and patient answering to all of our request, the comunication online was very quick always, i recomend the agency.
Hi Mara, Annie is new to Hunters so it's great to hear that she was so helpful and professional. We all wish you the best with your property search. Fleur
5/5
GoogleI've had some awful experiences with letting agencies in the past but Hunters Carshalton has proved consistently that they are not like other letting agencies. …
We are so delighted with your review Roo, thank you very much on behalf of the team at Carshalton. It means a lot to us to have happy clients. Wishing you the very best with your pending move! Fleur
5/5
GoogleI was comfortable with the level of service I experienced. Well organised in timing and follow ups
Thank you Timothy. I'm glad you were happy with the level of service. All the best for the future. Lisa
5/5
GoogleI dealt with a very friendly and helpful agent (Annie). Quick communication, never an unanswered email and never pushy like other estate agents I've dealt with.
Hello Steve, Thank you very much for your positive Review! I am very happy you are satisfied with the customer service you have received! Kind Regards Annie.
5/5
GoogleI dealt with a very friendly and helpful agent (Annie). Quick communication, never an unanswered email and never pushy like other estate agents I've dealt with.
Hello Steve, Thank you very much for your positive Review! … More
5/5
GoogleThis is our second time using Hunters to sell and find property. We can honestly say they are the best Estate agents out there. Excellent and friendly customer service. Thank you again.
Hi Simon, thank you very much for your review we are very grateful. It has been a pleasure looking after you again and wish you all the best for the future. Aimee & the Carshalton team.
5/5
GoogleMy overall experience with Hunters was pleasant, the agent, Lisa, was amiable and knowledgable.😊 Thanks, …
Thank you very much Talia for leaving me a positive review, it was a pleasure meeting you. I wish you all the best for the future. Lisa
5/5
GooglePrompt and efficient. Gave me plenty of time to look around. Not at all pushy. Empathetic to my situation.
Thankyou Andrew! It has been a pleasure assisting you. Lauren
1/5
GoogleVery bad experience with Lauren, very unclear and unprofessional agent. If you can avoid her, do it please. She gonna waste your time Very disappointed
Hello Christian. I'm Lauren's manager and I'd like to set this straight. I'm very sorry you feel the need to leave us a bad review. This morning we received a holding deposit for the property you were going to view. Once we receive a … More
5/5
GoogleThis estate agent really helped go the extra mile to help find my dream home. Always responded swiftly and efficiently, would truly recommend them to anyone …
Thanks for your lovely review Vicky, we hope you are enjoying your dream home!
5/5
GoogleMy very first experience as a tenant and I am not ashamed to say I had no idea what I was doing🤭!! What I do know however is that the adventure of finding my new home was nowhere near as fun nor as easy as I thought it would be. By the time …
5/5
GoogleHelpfull and clear information provided. friendly staff.
Thank you for your feedback! We wish you the best of luck with your purchase! Lauren
5/5
GoogleGreat personalised service. Down to earth and professional staff. Also they follow COVID laws so you can be certain of your safety while viewing.
Thank you Rochelle, so pleased you've recognised the proceedures we've put in place to keep everyone safe during the pandemic! Annie
5/5
GoogleProfessional and good At customer service
Thank you, I'm happy to hear you've had a positive experience with us. Lauren
5/5
GoogleRented a place from Hunters for 7 years , the staff and management were always very friendly and helpful nothing is to much trouble. Would highly recommend Hunters.
Dear David, Thank you so much for taking the time to review us, we are all delighted that you have enjoyed your time with us! We all wish you the very best and would be delighted to be of assistance again in the future. Aimee and the Carshalton team.
5/5
GoogleI've been with Hunters for 4 years, they have been fantastic and professional. I am now going to be renting a further property through them!
Dear Darran, we are very grateful for your feedback, it is very much appreciated. We are looking for many more years giving customer service that you will be pleased with :) Aimee.
5/5
GoogleSince the first day of contacting Hunters about renting my flat I have been extremely happy with the service and attention I have received. I very much recommend them.
Dear Phil, Thank you so much for your positive feedback. We at Hunters strive to keep our tenants happy and have an enjoyable experience with us. We love having you as one … More
5/5
GoogleBrilliant service all year round!!! I would recommend them to anyone who are renting for the first time. The property maintenance team are always there to listen.
Hi Cris, thank you very much for taking the time to review us. We are absolutely delighted that you are pleased with us and we fully intend to be attentive and ready to assist you when the need arises. All the best, Fleur & the Carshalton team.
4/5
GoogleMyself and flatmate where first time tenants and we had a Very good service and friendly somtimes need to wait for replies to calls and emails but over great
Dear Stuie, thank you for taking the time to review our service. We are very grateful for your feedback and value your comments. Kind regards, the Hunters Carshalton team.
5/5
GoogleGood job. Agent very time conscious and was thorough. Makes you feel the place.
Thank you Denis! Its been lovely showing the properties we have available. Lauren
5/5
GoogleGood value & communication.
Hi Arul, thank you for your positive review. It was nice meeting you. Lisa
4/5
GoogleMyself and flatmate where first time tenants and we had a Very good service and friendly somtimes need to wait for replies to calls and emails but over great
Dear Stuie, thank you for taking the time to review our service. We are very grateful for your feedback and value your comments. Kind regards, the Hunters Carshalton team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Carshalton won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
