Reeds Rains (Carrickfergus) reviews

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend - professional and empathetic

I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!

Kelly · 19 September 2025

★★★★★ 5/5

Google

We had a brilliant experience with Karen from Reeds Rains Carrickfergus! She managed our house purchase from start to finish, always answering any queries efficiently and professionally. Would very much recommend going here - they were a pleasure to work with and were helpful at every stage of the buying process. Many thanks.

Matthew · 10 August 2026

★★★★★ 5/5

Trustpilot

Not a bad experience overall.

Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.

David · 13 May 2026

★★★★★ 4/5

Trustpilot

My experience

Before i moved in i was told the property was all electric,it is run by a Gas boiler I was without heat in very cold weather.At the very least it would be ideal if I would have been given a folder of useful information re how to use the heating controls, how to get into the metre cupboard, how to use the security intercom to let visitors in etc... I am still struggling with the gas as I dont have an account number. Ive found the whole experience very stressful

Mrs · 12 January 2026

★★★★★ 5/5

Google

The team at Reeds Rains in Carrickfergus came highly recommended & did not disappoint. Big thanks to Chris, Lynsey, Lisa and Karen for all your help and advise, you made the sale process very easy. Wouldn't hesitate in recommending them to others.

Lynda · 10 October 2025

★★★★★ 5/5

Google

Would totally recommend Reeds Rains if you are thinking of buying or selling a house, or both! We decided to get our house valued and met Lynsey at the end of August. She was like a breath of fresh air and took all the worry and concerns we had and made them disappear. Luckily we found a property which they were selling that fitted our every need. Then we met Chris and Karen who were just as efficient and helpful. They helped us and guided us every step of the way. They all bent over backwards to help us prepare and sell our property and also to access to our new proposed property for measurements/checking things etc etc. All in all it took 3 months in total. Well done Reeds Rains Carrickfergus Branch, you are all 🌟

Lorna · 10 January 2026

★★★★★ 1/5

Trustpilot

One of the WORST estate agents I've…

One of the WORST estate agents I've ever been with. From the onset there were issues. They'll intentionally ignore all calls and emails. I had to go legal and I also had to get the council involved due to the extent of problems. The council kept having to chase them up as they just didn't care. The landlord was an awful person who took no liability for the damages which she KNEW about. I got a prohibition on my bedroom meaning I was forced to sleep in the living room, I got no compensation or any reduction in rent. I fact they ignored any calls or emails related to that. On top of this they sold my house 4 months after moving in. This was the point they started treating me the worst. I had support letters from social workers and all types of evidence. Photos of dead rats, clothes covered in mould etc.

Annie · 4 January 2026

★★★★★ 5/5

Trustpilot

Reeds Rains in Yardley is an excellent…

Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.

Melvin · 19 May 2026

★★★★★ 5/5

Trustpilot

Reeds Raines are Trustworthy Knowledgable and Reliable

It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed

Elaine · 5 September 2026

★★★★★ 5/5

Google

I dealt with lindsay who was brilliant very professional but have to say all the staff where superb. They kept me updated at every step very easy to deal with they done all the work. 5 stars all the way would highly recommend

Deirdre · 10 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Reed Rains Kennington

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.

Rosemary · 22 May 2026

★★★★★ 5/5

Trustpilot

Purchase 5 Beach Avenue

We have been delighted with the huge effort the Reeds Rains team put in. After a house purchase fell through they work tirelessly to find a new property for us. Thank you to Brooke but especially Tina for coordinating the purchase, her quick email responses and passing on our messages to the sellers. Thank you Reeds Rains Clevedon, an exceptional team, Tina was Brilliant!

Donald · 9 November 2024

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024

★★★★★ 5/5

Trustpilot

Happy customers !!

Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!

Dean · 15 November 2024

★★★★★ 1/5

Trustpilot

First and last time being with reeds…

First and last time being with reeds rains, they have offered us no support through a stage of our tenancy where we were being harassed by our mentally ill neighbour, we have tried everything we can to resolve the issues we have with no help off reeds rains what so ever, were lucky to get through on the phone and the call back service is useless too. We are trying to opt out of our tenancy as soon as possible as our home life is being made unbearable by our neighbour and reeds rains continue to do nothing on our behalf, and considering they "understand our circumstances" the least this company can do is just let us leave quietly, but we're now on hold waiting for landlord (also a waste of time - and never mentioned existing problems with neighbours, which she was aware of, until we had already moved in) to give her opinion on what charges we should incur upon leaving. All we want to do is leave the tenancy with as minimal charges as possible due to this being out of our control, but it's proving difficult with uncooperative estate agents and uncooperative landlords. I'd probably advise to give these estate agents a miss as the service they will provide you with - AFTER THE SALE - will be absolutely diabolical.There is one person at Reeds Rains that helped us towards the end and really helped us get out of this, the landlady was trying to claim damages that were there before our tenancy and this individual at Reeds Rains helped to identify the damages in the pre tenancy photos, the landlady then took desperate measures for literally any money she could get back. We're so glad we're not there this Christmas, and I feel for anyone in the future that comes across this house/place, it comes across as a lovely little cul-de-sac (drive) but on one side you've got a family that leaves their dogs to bark consistently until owners arrive, and once the owners arrive (you'll hear them) they'll probably chuck them outside to continue barking where there's numerous piles of dog mess for lovely viewing from your bedroom window (which you'll smell in the summer from your own garden), then the man of the house will give you a lovely wake up call every weekend with his power tools in the shed, and the awful stench of burning wood on the fire no matter wether its 22 degrees outside you'll have the lovely smell of smoke every day of the week, unless he's out then you'll have the neighbour across revving his boat at 8am sharp Saturday taking his place. Then the other side you'll have the mentally ill suspect slamming doors and banging on walls all hours of the night, stalking you around the car park and trying anything for a reaction so she can call 999 and play victim. Your landlady won't want to hear it either, don't expect any help, or the police, which are happy to leave a young woman in a vulnerable position being stalked and harassed by this "woman".Shame really, lovely little place on a new estate in Elton but if you can see a boat out of your kitchen window, you've got banging on one side and dogs barking on the other, then I wish you all the best.

Chris · 23 December 2023

★★★★★ 5/5

Google

I couldn't have asked for a better person to help me than Lisa. She was helpful, accommodating and patient from the beginning and I would highly recommend Lisa to anyone. Thank you for everything!

Timmy · 16 October 2025

★★★★★ 5/5

Google

Brilliant service, especially Karen. Karen helped ease my worries in the final stages of the purchase. The whole house sale and purchase process was completed in about 3 months and we really couldn't have asked for anything more. Had put off moving for years and thanks to how easy it all was with Reed Rains we finally made our dream a reality.

Caroline · 8 November 2024

★★★★★ 1/5

Trustpilot

Avoid these idiots

The phone went off in the pub . Free review. Up came a piss poor figure 400k less than houses in the same road . Avoid avoid avoid these idiots. I would have given zero stars if I could . Amateurs

Stephen · 29 August 2026

★★★★★ 5/5

Google

We used Reeds Rains, Carrickfergus to sell our house and to buy a bungalow. Throughout the entire process we received valuable advice and guidance from Lynsey and her team which helped the sale and purchase of the properties proceed relatively smoothly albeit with some difficulties along the way. Lynsey and her team demonstrated due diligence and attention to detail as the sale and purchase progressed. I have no hesitation in recommending Reeds Rains Carrickfergus Branch to any future seller or purchaser. Andrew Hodge

Andrew · 21 October 2023

★★★★★ 5/5

Trustpilot

Reeds rains in Bamber bridge was…

Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim

Mark · 10 December 2024

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023

★★★★★ 5/5

Google

Our entire experience with Lisa at the Carrickfergus branch has been exceptional. From marketing our property and vetting tenants to guiding us through the new world of tenancy, Lisa handled everything expertly. She provided invaluable advice about becoming a landlord, ensuring we felt confident and well-informed throughout the process. We truly appreciate Lisa’s support every step of the way and have no doubt that we will use Reeds Rains in the future as we continue to grow our property portfolio. Highly recommend! Thanks indeed Lisa for all your help advice and support. Take care. Cheryl.

C · 23 September 2025

★★★★★ 5/5

Google

Recently bought our new build property from Lisa in Reid Rains in carrick & she was fab! Nothing was too much hassle & she was also able to get us an answer on any queries we had. We were part of a chain and Lisa kept us reassured everything will work out and was always keeping in touch with us on the progress from start to finish. Thank you Lisa for your wonderful customer service! Second to None!

Jade · 21 October 2023