Reeds Rains (Carrickfergus) Carrickfergus reviews

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 3/5

Trustpilot

Sometimes luck plays a huge part in a…

Sometimes luck plays a huge part in a successful outcome. We don't deny that Reeds Rains Central Manchester struck gold with their one and only viewing who bought our house - a cash buyer who offered within 2 weeks of listing. We were very happy not to have endless viewings or to hang about to sell. But I'm not sure how Reeds Rains perform if the stars are not aligned . . On our side we are very experienced buyers/sellers so really managed the listing process, pricing, prep for photos efficiently . . we had a great solicitor who managed the process proactively and extremely professionally. . we knew how it all worked, were on the ball, organised, proactive . . Reeds Rains on the other hand were so unimpressive. Not proactive, not well informed, not infused with a sense of urgency. We dealt with 4 different people and their own comms and admin are very poor. For example the Sales Progressor was frustratingly non communicative and not proactive. Also management refused to engage or invest any further time with us beyond initial onboarding as a client. We paid over x4 as much for Reeds Rains than our solicitor but the division of labour was absolutely the opposite. Beware if you are not experienced in the Greater Manchester (or any other) property market, this agency is resting on its laurels, is reactive, sluggish and not accepting of constructive feedback.

Central · 15 January 2026

★★★★★ 5/5

Google

We can’t thank Lisa from Reeds Rains, Carrickfergus branch enough for helping us find our first home. From start to finish, she was friendly, patient and incredibly supportive, always taking the time to explain the process and answer our many questions. As first-time buyers, we really appreciated her honesty, professionalism and reassurance at every stage. Nothing ever felt like too much trouble, and her knowledge made the whole experience far less stressful than we expected. We’re so grateful for all Lisa’s help and wouldn’t hesitate to recommend her to anyone looking for a reliable and trustworthy estate agent! Thanks again Lisa for all your help!

Jessica · 9 January 2026

★★★★★ 5/5

Google

What can I say about Reeds Rains. This review is especially for Lisa. She goes above and beyond. I've been with them for a good few years and Lisa is always professional, helpful and incredible at what she does. Quick to solve any issues I have. Anything I've required her to help with me it's promptly done. It's a weight of my mind knowing I've someone as incredible as Lisa because I know she is gonna be supportive no matter what it is. Can't thank you enough. 5* service always and I highly recommend the Carrick branch especially Lisa.

K · 23 September 2025

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Trustpilot

Owen Diamond and colleagues in Liverpool City Centre office

Owen Diamond and his colleagues in the Liverpool City Centre office advised us on the sale of 2 flats. They quickly found buyers but the conveyancing process was, in both cases, fraught with difficulties. Owen and the team were very supportive throughout and did what they could to facilitate the deals. RR are excellent in communicating and, even when Owen was not in the office, a colleague could quickly and accurately provide an update from the screen. All round, an excellent service.

Graeme · 15 September 2025

★★★★★ 5/5

Trustpilot

Our Reeds Rains Experience

We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!

Pam · 24 September 2026

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Google

After a disappointing experience with another agency, moving to Reeds Rains was a breath of fresh air. From the start, they were professional, supportive, and truly listened to us. Lynsey was incredibly helpful, she stepped in right away when we came to them for help, and made us feel like we were finally in good hands. Chris, our negotiator, was excellent throughout. He kept us updated at every stage, offered great advice, and handled everything with a level of care and professionalism that made a stressful process much easier. Thanks to the team’s effort, we got exactly the result we were hoping for. We couldn’t recommend Reeds Rains more highly, they were simply brilliant from start to finish.

KB · 21 August 2025

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 3/5

Trustpilot

Not impressed

Saw a house being sold by Reeds Rains, sent 2 messages via Rightmove and then an email directly. None were responded to. After a few days, decided to ring them to try & arrange a viewing. Managed to arrange the viewing. But had no explanation or apology for the lack of response. Went to the viewing, received no follow up or a request for feedback. I was just grateful we hadn't chosen them to sell our house!

Rachael · 8 September 2025

★★★★★ 5/5

Trustpilot

Wouldn’t go anywhere else!

From the moment we enquired with Reeds Rains in Clevedon to the moment we sold our property, they were nothing short of helpful, engaging and there when we needed them. We had bumps along the way with various parts of the chain falling through but Reeds were on it. Always available to answer any questions we had. If we ever sell again, Reeds will be our team. Thanks to everyone who helped along the way. Would recommend you guys in a heartbeat! Thank you 😁

Me · 29 August 2026

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave

David · 1 September 2026

★★★★★ 5/5

Google

Myself & my partner sold both our respective Homes & purchased our new home together all through Reeds Rains Carrickfergus. Our sincerest thanks to Lisa, Karen, Lynsey & Chris for a friendly, thoroughly professional and attentive service throughout the entire selling and buying process. The entire team made what could have been an extremely stressful process, (selling two houses and moving to one) very easy ! They kept us informed throughout all the various stages and were very friendly & professional to deal. Would recommend Reeds Rains Carrickfergus to anyone thinking of Selling or Buying. Thank you all Lisa, Karen, Lynsey & Chris Steve & Emma

Stevie · 21 May 2025

★★★★★ 5/5

Trustpilot

Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.

Diane · 26 August 2026

★★★★★ 5/5

Trustpilot

I chose Reed Rains as they are an established company in my area

I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.

Anthony · 9 September 2025

★★★★★ 5/5

Google

Really glad we picked Reed Rains to sell our house. Karen not only instilled confidence in us from the outset through her very obvious knowledge of the business, but was very open and honest and her communication with us was second to none . We were kept informed of every detail and viewer throughout and her commitment to completing the sale was commendable. Selling with Reed Rains and especially Karen has made this whole process so easy. I would definitely recommend using them!

Ashley · 4 April 2025

★★★★★ 5/5

Trustpilot

John has been helpful and professional…

John has been helpful and professional all the way through our experience with Reeds rains

S.D · 24 September 2026

★★★★★ 5/5

Trustpilot

Very friendly, informative and efficient

Ken was very helpful , got back to us with answers in good time

Janine · 24 September 2026

★★★★★ 5/5

Trustpilot

I would definitely recommend Reeds…

I would definitely recommend Reeds Raines Liverpool branch, our sale is now going through. Thank you to Owen Thea Jack and Justin who were always professional and helpful and have restored my trust after a bad experience dealing with another Liverpool based Estate agent.

Ms · 12 February 2026

★★★★★ 5/5

Trustpilot

Very pleasant negotiator

Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.

Patricia · 29 August 2026