Trusted Agent profile · Carmarthenshire
★★★★★
81 reviews across 1 platform
Exchange Building 22 Market Street Llanelli Carmarthenshire, SA15 1YD
Dragon Residential Lettings & Property Management's office in Carmarthenshire, at Exchange Building 22 Market Street Llanelli Carmarthenshire, is rated 4.8 out of 5 across 81 reviews on 1 platform, including 81 Google reviews rated 4.8.
Every review we hold for the Carmarthenshire office, from every platform, shown as written. First names only.
5/5
GoogleI have received outstanding service through out. Have been very thorough finding the right Tennant for our property, Kept us updated throughout. They have made sure that all safety checks have been carried out every year giving me and most importantly the Tennant peace of mind. I would highly Recommend Dragon let to others.
5/5
GoogleRare to find a business (particularly in this sector) that provides such a professional service. Good value, highly responsive and helpful. They aim to provide excellent support to landlords and look after the tenants. Highly recommend.
Thank you so much for your review - we really do appreciate the feedback.
1/5
GoogleWe spent almost £26,000 on rent in almost 4 years. We always paid on time, never asked for anything in return. They never once performed any routine maintenance after inspections and never raised any concerns about the property but we get hit with a £650 bill for wear and tear after we move out? It will come as no surprise that these days, some people will try and scrape every last penny from you just to feed their greed. AVOID.
Hello Nick, in response to your review, I appreciate that you disagree with our opinions on property condition at the end of your tenancy. Nevertheless, heavy contamination of a carpet and underlay to the point that they have to be replaced and coloured paint touch ups on numerous white doors (amongst other items) does not constitute normal wear. Rent paid is exactly that, and the security deposit is in place for a reason, to protect the Landlord’s interests in the event of damages to property at end of tenancy. As you know, at our request, the case is currently being addressed independently by the Deposit Protection Service to prevent any possibility of an unfair deposit claim which you seem to be alleging. On the occasions when I personally flagged up legitimate concerns to you following property inspections, I received a hostile and uncooperative response, even though we were working in your best interests. Your family’s express wish ‘not to be bothered by an agent’ was something we tried to respect whilst still maintaining our professional responsibilities. We therefore made every effort to minimize disturbance whilst still ensuring that all maintenance problems reported were attended to within 24 hours. You were provided with End of Tenancy guidelines which are there to assist and prevent you from having to pay unnecessary additional costs from your security deposit and would have been helpful had they been adhered to in this case. I am sorry that you feel aggrieved, however I genuinely don’t know what more we could have done to help you as an agency. I have welcomed the opportunity to discuss the matter with you in the past week, but you have not returned my calls. Your current attempts to discredit our business with poor online reviews are therefore disappointing, but as a point of principle we do not submit to strong-arm tactics. We will therefore leave the matter in the hands of an independent reviewer who will apply accepted industry standards to the matter of deposit return.
1/5
GoogleVery poor service my partner and me booked view 17/11/2017 9.30 am Nobody came there and we called to drogan and they replied they forget about booking They misguide people It's wasn't cancaltion Cancel means if you inform person before time not after time And we discuss our circumstances on phone before booking if you not happy with our circumstances you should inform us that time But any way I'm not doing any complain but please don't do with other people
In response to your feedback, please refer to my conversation with your partner this morning where a sincere apology was offered for any misunderstanding regarding the cancellation and an alternative appointment offered for the same day. The misguidance that you suggest was certainly not intentional but I believe refers to matters of tenant eligibility for the property which have since been fully explained and discussed with your partner. We are reviewing our procedures in the light of your experience and would be happy to assist you both should your circumstances change.
5/5
GoogleWe’ve had a really positive experience, they’ve always been so helpful and responsive, making the whole letting process smooth and stress-free. Whenever we've had questions or needed support, they’ve been quick to assist and have always gone the extra mile to make sure we’re taken care of. It's been a pleasure working with them!
5/5
GoogleAs a landlord to many of my other properties I must say Victoria and staff do an unbelievable job of managing this property and take away all the hassle of owning a rental property. They are always very efficient with any issues that arise. Overall great customer service.
5/5
GoogleWe have always found that any questions are responded to very quickly. Communication is paramount and any issues that have arisen, have been dealt with professionally . Our payments are always on time, which is important when we have bills to pay on a monthly basis.
5/5
GoogleGreat service staff always helpfull and nothing is to much trouble always at hand to deal with any enquiries you may have I would highly recommend going to this highly helpfull and family friendly Lettings company for your housing needs 1st class 😊😊😊 …
Very pleased to have been of help - thanks for leaving a review.
5/5
GoogleDragon lets have been really good with any checks we've needed done and getting any work done quickly. They are always happy to help if we need anything and are great at keeping up the communication between us and our landlord.
5/5
GoogleI have been a private tenant with this company for over 4 years. Their professionalism as a company and that of all staff is exceptional. They always listen carefully to any request made and are always fair and professional in all correspondence whether written or verbal. I have found all dealings with this company to be of a courteous manner. I cannot recommend Dragon Residential Lettings highly enough.
We're very pleased to have been able to help with your tenancy John and wish you all the best in the future.
5/5
GoogleAbsolutely brilliant service from start to finish. All staff brilliant and so help
5/5
GoogleExcellent Letting Management Agency, would recommend to anyone who had properties to manage
Thank you for the recommendation. That's great to hear.
5/5
GoogleProfessional and responsive landlords. Any problems during my 3 years renting from them were resolved within a very quick period. All things explained thoroughly at beginning and end of tenancy. Very understanding and accommodating during the pandemic also. Very happy to recommend them to anyone wanting quality landlords. Many thanks for everything.PositiveResponsiveness, Quality, Professionalism
You are very welcome! Thanks for taking a moment to share your experience with our agency. All the best for the future.
5/5
GoogleExcellent service from Vici. She looks after everything promptly and efficiently. One of the best managing agents I have ever experienced. Top quality advice and makes everyone feel valued. Would definitely recommend.
5/5
GoogleReally great service from a professional and friendly team. Dragon Letting has managed my property over the last 3 years. I lived abroad for the first year and felt the house was completely safe in their hands. The team kept in touch and followed up on queries promptly when needed. I would definitely recommend them. Thank you so much
Thanks for the great feedback Alison, I'm very pleased we could help you. Best wishes from the team.
5/5
GoogleA very professional and trustworthy company. They respond to any issues in a timely manner and I would recommend to any landlord looking for an agent to manage their properties.
5/5
GoogleThis residential letting agency are exceptionally reliable and helpful. Always address problems efficiently, I am very pleased with my flat and could wish for better support.
5/5
GoogleDragon Lettings are very professional whilst retaining the personal touch. Their service levels are excellent and they have a proactive business attitude which is so important.
5/5
GoogleI have used Victoria & Janet for 15 years to let my flat. I’m now in process of selling. They have always been a perfect agent & frequently assisted me. I can not recommend them highly enough.
Thank you for your kind comments. It's been our pleasure and we wish you well with the sale.
5/5
GoogleVictoria and her Agency work on the very top level. Any problem we had during the tenancy they were sorted out quickly and efficiently. Dragon Lettings gives you a great service and protection if you are tenant. If I want to let my property, I will choose them surely. Best Agency in South Wales!
Thanks for your kind comments - as always we aim to provide great service and it's great to hear feedback from our former tenants. Please let us know if we can help in the future!
5/5
GoogleHave let my property through Dragon lettings for about 3 years,l'm so glad I did, friendly, knowledgeable, trustworthy, Easy to talk to and they deal with everything,begining,middle and end. Can not recommend them highly enough. Thank you all, very much.PositiveResponsiveness, Quality, Professionalism, Value
Great to hear that Andy, thanks for leaving a review. All the best from the Dragon Team.
5/5
GoogleI have been pleased with the professionalism and support offered up till date. Timely response to all my requests is much appreciated.
5/5
GoogleI'm really happy for the services they provided, from finding the proper tenants and managing my properties. Will definitely recommend them.
5/5
GoogleWhat can I say.about Dragon residential . Great service with a smile .the team looked after me all the way with the renting of a property and opening of gas and electricity and water accounts with a property check during the tenancy. If you had any problems they are there straight away with any issues you may have. I was in a property for a year and cannot fault them even with the ending of the tenancy as it all went like clock work. So a big well done to you all at dragons residential for putting my mind at ease. Regards Frank
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Dragon Residential Lettings & Property Management's Carmarthenshire office has 81 reviews across 1 platform: 81 on Google.
Dragon Residential Lettings & Property Management Carmarthenshire is rated 4.8 out of 5 across all 81 reviews, and 4.8 out of 5 on Google from 81 reviews.
Dragon Residential Lettings & Property Management Carmarthenshire, Exchange Building 22 Market Street Llanelli Carmarthenshire, SA15 1YD.
