Trusted Agent profile · Carmarthen
★★★★★
265 reviews across 2 platforms
18 Lammas Street, Carmarthen, SA31 3AJ
John Francis's office in Carmarthen, at 18 Lammas Street, is rated 4.7 out of 5 across 265 reviews on two platforms, including 261 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards John Francis won in 2026.
Tell us what you need and we'll put you in touch. John Francis Carmarthen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carmarthen.
The Trusted Agent 2026 results for John Francis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Carmarthen office, from every platform, shown as written. First names only.
5/5
GoogleFirst class service. We went for full management and were very impressed with the speed and professionalism that the John Francis team got our property rented out in just over a week. 10/10 Highly recommend anyone looking for a stress free rental service.
Thank you for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
5/5
GoogleExcellent service. Martynas and Ruth are always on hand to answer any queries. The property was let efficiently and seamlessly. Would highly recommend
Mair Jones thanks for your stunning 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
FacebookMisleading advert over a very significant fact led to me being out of pocket and wasting time. They didn't even acknowledge my complaint but put the property back on the market with the advert on their website still containing the wrong information.
Hi, Sorry about this. can you please send your complaint direct to me regarding the property. My e mail is nt@johnfrancis.co.uk and I will look into it for you. Thanks
5/5
GoogleMy partner and I are moving to Wales and going into rented accommodation until we buy. This transition had been made easy because Aled Snelling's communication was second to none. Nothing is too much trouble for him. I highly recommend John Francis Estate Agents. Thank you .. I know we are going to be very happy in our new home!PositiveResponsiveness, Professionalism
Hi Lin. Thanks for the wonderful 5* review and recommendation! It's great to see that the John Francis team once again provided a professional, polite and friendly service. Best wishes, Amy
5/5
GoogleThis office is small enough to care, large enough to have procedures in place to deal with the awkward tenant... this team really go beyond the norm to ensure that they earn their fee. Highly recommended. I have been using this office for a number of years now and they always deliver more often than not in testing circumstances... Highly recommended
Thank you Phil for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Many thanks for the recommendation. Best wishes, Lucy.
5/5
GoogleAs first time landlords my father and I needed help with everything. Ruth and Aled have been outstanding throughout. They are always ready to advise and explain when needed, sometimes more than once. Nothing seems to much trouble for these two. They are exceptional
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have had an excellent, professional valuation from Claire Rees today. Should we decide to proceed, we will engage this agent.
Peter Lakey thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuperb prompt, efficient & caring when I approached them after accepting reluctantly following a bereavement that the time had come for me to sell the home I had loved for more than 20 years. Thank you for making a difficult time easier - and at a fair price.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA highly professional, yet also a personal, service offered from the start to the finish of my tight deadline to secure a rental property, which met all my needs. Constant communication maintained with me throughout the process, and ideal property secured on time. Would highly recommend to others.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleDealing with the staff at John Francis Carmarthen when letting out our property for the first time was excellent! They were efficient, courteous and kept us informed of all the requirements needed and progress of the letting process. Highly recommend!
Thank you for your terrific recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic experience with Dale from the carmarthen branch. Professional, informative and polite at all times. Extremely pleased with the service we had whilst looking for a property and arranging our moving in date etc.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Ruth & Martynas - John Francis lettings team I would recommend to anyone 🎉🙏👍👍 …
Thank you for recommending Ruth & Martynas and our lettings team! We are thrilled to hear about your excellent experience with John Francis Carmarthen. If you need any further assistance, feel free to reach out. 🌟🏡 …
5/5
GoogleVery helpful estate agents throughout the whole process. Keep you up to date and very friendly.
Thank you for your thoughtful 5* review Nathan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Lettings team, Aled and Ruth in particular, were kind, helpful and supportive throughout the process. They were so patient and quickly answered any of our questions to make each stage of the letting process clear and easy. It was a pleasure speaking to them. Thank you! Diolch!
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleUsed Ruth in Lettings to move house, she was absolutely brilliant. Ruth would always be on the end of the phone to answer questions and throughout was very helpful. I couldn't have asked for a better Letting Agent, would definitely recommend using John Francis Lettings.PositiveResponsiveness, Professionalism
Thanks for the fabulous 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service received from Rhys Young (Mortage consultant) who is based in John Francis Carmarthen. He was able to find us a mortgage suitable for us to purchase our new home. He was approachable and professional at all times and stayed in contact with us through the whole process. Diolch Rhys
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
5/5
GoogleGreat service from Ruth and Aled! They communicated well throughout the renting process and it was always easy to get in touch with them if we had any queries. Nothing was ever too much trouble. Thank you!!PositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleDale from the Carmarthen office was fabulous at liaising my rental and getting me settled quickly. Easy and straightforward systems in place to make it as quick as possible
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRichard Jones and everyone at John Francis have been very helpful with my 1st home. Very welcoming and understanding of someone with little knowledge. I am happy to recommend them to friends and family.
5/5
GoogleSeamless and professional. Would definitely recommend this agency for letting purposes.
Thank you for the glowing review, Alex! We are thrilled to hear that you had a seamless and professional experience with our agency. Your recommendation means a lot to us. If you ever need assistance with letting in the future, don't hesitate to reach out.
5/5
GoogleCan’t thank dale enough for his patience with getting us a flat, very quick at responding and just extremely helpful with anything, would highly recommend:))
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have nothing but praise for all the hardworking staff at John Francis. They have really gone out of their way to help me in both the sale and purchase of my houses. Thank you very much xPositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleRuth and Aled did an excellent job letting a bungalow on my behalf. They were very professional and had an excellent knowledge of the local market. The rental they achieved was good and they kept me informed of the progress throughout the process. Highly recommended.
Wonderful to read that you had a fantastic experience with our local John Francis team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thanks for the recommendation. Best wishes, Lucy.
3/5
GoogleWe turned up on time to our viewing and were rushed to get out as a viewer who arrived for their late appointment came in. We had 5 minutes to look at a home we would could be staying in forever.
Hello, I am sorry to read that this has been your recent experience. Customer and client experience is very important to us and as such I would like to invite you to discuss in detail your concerns via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Francis, Carmarthen won Trusted Agent; John Francis, Gorseinon won Trusted Agent; John Francis, Haverfordwest won Trusted Agent; John Francis, LAMPETER won Trusted Agent.
Tell us what you need and we'll put you in touch. John Francis Carmarthen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carmarthen.
