Trusted Agent profile · Carmarthen
★★★★★
265 reviews across 2 platforms
18 Lammas Street, Carmarthen, SA31 3AJ
John Francis's office in Carmarthen, at 18 Lammas Street, is rated 4.7 out of 5 across 265 reviews on two platforms, including 261 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards John Francis won in 2026.
The Trusted Agent 2026 results for John Francis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Carmarthen office, from every platform, shown as written. First names only.
5/5
GoogleI cannot recommend the lettings and property management team in the Carmarthen office of John Francis highly enough: always unerringly professional, unstintingly thorough, unendingly patient, and unconditionally friendly.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful and professional support given by Martynas and Ruth. Thanks so much.
Gazza 9999 thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleAled and Ruth helped us move at a very tricky time due to covid 19 restrictions and turned a difficult task to a much more manageable task. They are kind, efficient and hard working. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleDespite these unbelievably challenging times, they’ve committed to providing excellent service ensuring matters were progressed in an efficient manner remaining highly professional and friendly throughout. Would highly recommend. Well done and thank you.PositiveResponsiveness, Professionalism, Value
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team Carmarthen branch, Iv rented my house out with them for the past 6months and had outstanding customer care, Iv Had Ruth Yeomans elite expertise guiding me throughout the whole experience and I'm at complete peace, highly recommend these agents.
Thank you Steven for taking the time to leave us this great 5* review and recommendation! It's great to see that the professional and friendly approach taken by the John Francis branch made this a peaceful experience for you. Kind regards, Lucy.
5/5
GoogleWent for a house viewing with Aled, who was very polite, friendly and helpful. Nearly didn't get the house but Aled secured the deal. A top notch professional and friendly service.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent service, Ruth and Rachel are so charming and professional, they found us really nice tenants and made it all so easy for us. We will definitely be using John Francis Rentals again.
Thank you David for taking the time to leave your kind review. Best wishes, Mark
5/5
GoogleReceived some really helpful advice from Rhys and he gave us a great idea of the home buying process as a whole and what we need to do to get our mortgage sorted. Thanks again 👍🏼 …
Thank you for your wonderful 5* review! It is great to read such positive comments and I will, of course, make sure your comments are passed onward to our local team. Best wishes, Scott
5/5
GoogleExcellent professional dedicated personal service
Thank you Susan for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst class service from the team at John Francis Carmarthen. A massive thankyou.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you especially to Claire and Neville for helping me sell our house in Pontyates. Always so very helpful and on hand when I needed them. Couldn't have helped me more.PositiveResponsiveness
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
GoogleA very easy experience with very good communication throughout. Nothing has been too much trouble. Very pleased
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleStaff were very nice, customer service was great and they always helped us as quickly as possible whenever we contacted them
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleShocking, unprofessional service. Tried to encourage purchase of property go ahead despite all the legal checks not having being completed to ensure no legal issues.NegativeQuality, Professionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent team of staff and helped me through a long and challenging purchase a big thankyou to you all .
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleRuth and Aled have been both been very professional yet personal throughout the letting process. Very efficient and caring team.PositiveResponsiveness, Quality, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional, helpful and attentive staff. Recommend highly.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleA fantastic team. Very professional and go the extra mile. Highly recommended.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent, professional and friendly service from the first contact through to the completion. I cannot fault their service.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service - Swift and efficient service from Ruth and Rachel - I feel my property and tenants are in good capable hands. Very reassuring! Would highly recommend this company!
Thank you for your 5* review of our team and I am pleased to see that you would recommend them without hesitation. Kind regards, Emma
4/5
GoogleSo far they have been very helpful with all enquiries looking for a home.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you all for your efforts selling 151 @ Travellers Rest Carmarthen ... Its very much appreciated, Stuart & familyPositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
GoogleDespise Covid restrictions Ruth and Aled responded promptly to questions ,were professional and competent. Would not hesitate to use them again.PositiveProfessionalism
Thank you for your 5* review!
5/5
GoogleA thoroughly competent service with ensuring complete peace of mind for any landlord no matter the size of the property portfolio.PositiveProfessionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Francis, Carmarthen won Trusted Agent; John Francis, Gorseinon won Trusted Agent; John Francis, Haverfordwest won Trusted Agent; John Francis, LAMPETER won Trusted Agent.
