Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExtremely professional, knowledgeable & friendly lettings team. Leigh & Sally made the whole process very comfortable, straightforward and stress free.. I would highly recommend them whether you are a landlord or a tenant. Thanks again
Oliver · 21 May 2024
Agent replied · 23 October 2024
'comfortable, straightforward and stress free' Amazing, and just how it should be!! Well done to our girls at the lettings office and thank you for taking the time to share your experience with others :)
★★★★★ 5/5
GoogleAs per usual the Brentwood team have dealt with our house sale in a professional and friendly manner. They make moving house as stress free as possible, for what can only be described as a complex process. Thank you to Robert, James, Matt and the rest of the team for your diligence and assistance with our move to the new family home. See you in a few years!
Stacy · 28 July 2019
Agent replied
Thanks for your lovely review Stacy, we wish you lots of happiness in your new home and will look forward to seeing you in a few years 😀 …
★★★★★ 5/5
GoogleSuch a pleasure to work with James and his team.
Ian · 20 March 2025
Agent replied · 20 March 2026
Likewise Ian, a pleasure dealing with you also. If you are in need of our services again in the future please do not hesitate to give us a call. Best wishes to you and Emma for the future, from everyone at the village office.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Lily and Kelly whilst going through everything getting ready to move into my letter property. Very friendly and professional service and would highly recommend!
Joe · 20 December 2025
Agent replied · 22 June 2026
Hi Joe, we hope you enjoying your new home and are settled. Thank you for your words and for recommending us to other tenants looking for their next home via our Keith Ashton lettings office.
★★★★★ 4/5
GoogleThe team were very helpful and easy to deal with. The documentation process was quite time consuming, however I understand it is a necessary process. A good overall experience.
Neal · 20 December 2025
Agent replied · 22 June 2026
Hi Neal, thank you for your review, we are happy to hear that you found the team helpful and easy to deal with, but was sorry to see that we dropped a ⭐as you had found the documentation process time consuming. Just so you know, we are ALWAYS more than happy to help our clients out when things are a little tricky or not as simple as they should be, its absolutely not a problem just ask. Its never a problem for someone to help out 😊
★★★★★ 5/5
GoogleHayley and Bryan were amazing and so easy to work with. Can’t thank Hayley enough for getting our sale over the line before the increased stamp duty! Just the best service thank you!
Kassandra · 20 May 2025
★★★★★ 1/5
GoogleI have visit 3 property for them all result come absolutely liar from officer .i beileve because of my nationaly and my skin colour .how can be saying property has gone and still on the market .let's growing up keith Ashton management. Clearly discrimination and r,,,,,m and o have Received phone call from managerist she is telling me to going to take legal action . Ohhh I m so scared , that is a afraid it is we’ll miss managerest
Ozzy · 20 May 2025
★★★★★ 5/5
GoogleChris Thompson was excellent
Alexander · 20 March 2025
Agent replied · 20 March 2026
Chris is indeed 'excellent' :) We hope you are all settled in and enjoying your new home. Best wishes from the team at the Village Office.
★★★★★ 5/5
GoogleI cannot fault the service of the letting team. Sally, Lily and Leigh have been incredibly supportive patient and helpful through the whole process of finding a new home. They kept me informed along the way, and honestly can say I would not want to use another letting agent again! Amazing!!!
Yolande · 20 March 2025
Agent replied · 20 March 2026
Well done to the girls in our Lettings team. Thank you Yolande for your kind words, much appreciated!! :)
★★★★★ 5/5
GoogleHayley has been amazing during the process of buying our home, always responding to my emails and messages quickly, super friendly and always going above and beyond to speed up the process! Would definitely recommend!
Brunilda · 22 July 2023
Agent replied · 28 October 2023
Great feedback for our sales progressor, Hayley, thank you so much for taking the time to pass on your thoughts and for your recommendations. Many thanks :)
★★★★★ 5/5
GoogleBig thank you to Ben,Vincent for selling our house,
Made it so easy and quick, also big shoutout to Hayley who explained everything to us during the sale and making it much less stressful thanks again for making the whole process go so smoothly
Stephen · 24 June 2022
Agent replied · 24 June 2023
Steve, Sarah....Thank you for your 5* review, it's very much appreciated. Glad to hear that Ben, Vincent and Hayley our sales progressor at Brentwood all did such a great job for you both. We hope it's not too long before you are settled into your new home, and enjoying the lovely views along with a glass of bubbles in the sunshine (and I don't mean lemonade!!) Ha Ha. All the very best for the future.
★★★★★ 3/5
GoogleRecently bought a house with a lovely lady named Amanda, attentive and helpful throughout.
The same cannot be said of the sales progressor, only heard from her twice and once was when the purchase was about to fall through. She was rude and her attitude was like it or lump it, had to call the vendor myself and negotiate with him directly as she essentially said do what they say or buy somewhere else.
James · 20 March 2025
★★★★★ 5/5
FacebookI Just wanted to say a big thank you to Mrs Meghan Haffey fx, she's genuine kindness and bluntness at times when I needed to face reality are what made me progress. I invested $5000 and got $46,700 in a week. I only wish I had known about you earlier from the first moment I decided to trade. Nevertheless, I am grateful!contact her viaEmail: meghanhaffey637@gmail.comWhatsApp: +14432644420
Resogofaditswe · 5 October 2022
★★★★★ 5/5
GoogleHayley has been so helpful in helping to chase through final stages of my transaction, helping me to chase solicitors and easily communication between myself and seller. Would recommend for Hayley's friendliness and ease of communication!
Emma · 24 June 2022
Agent replied · 24 June 2023
Hi Emma, we hope you have settled into your new home now and are enjoying the surrounding area. I will pass on your lovely words to Hayley and if we can be of assistance at any point in the future just let us know. Thanks you for taking the time in sharing your experience with others.
★★★★★ 5/5
GoogleAmanda is a fantastic estate agent and you can tell she really listens and wants to find you the perfect home!
Luke · 21 October 2023
Agent replied · 21 March 2024
Wonderful feedback for our Lovely Amanda, thank you!! We wish you well Luke and certainly hope you have found your 'perfect home'
★★★★★ 5/5
GoogleGreat to deal with from start to finish! As first time buyers, we had a lot of questions, Jackie was patient and very helpful, would 100% recommend.
Ella · 25 April 2023
Agent replied · 24 June 2023
Hi Ella, we hope you and Karl are all unpacked and have settled nicely into your lovely new home. We know that moving for the first time can seem quite daunting but we are always happy to help and to answer any questions to make it that little bit easier. Jackie is fabulous at progressing our sales and she has a great connection with all of our buyers in understanding their needs, so thank you kindly for sharing your experience with us and indeed others looking to use our services. Hopefully we will see you around the village from time to time, and maybe, in time, when you are ready for your next move you will have no hesitation in giving us a call. Best wishes to you both for the future.
★★★★★ 5/5
GoogleMy experience with Keith Astons Letting Estates has been absolutely fabulous….the staff are extremely friendly and so helpful….Sally found me the perfect house to suit my needs…I was over the moon…couldn’t recommend this team enough..!!
Tonie · 24 June 2022
Agent replied · 24 June 2023
Fabulous feedback for Sally and the team at our Lettings Office. We're 'over the moon' too, to hear that you have found your perfect home :) We hope you have settled in nicely, and thank you again for your recommendations to anyone looking to rent in Brentwood and the surrounding areas.
★★★★★ 5/5
GoogleLeigh and Sally were incredibly professional and super helpful. They helped with every query I had. Couldn't recommend them enough. Plus, smoothest move to date!
Deborah · 3 June 2023
Agent replied · 28 October 2023
Hi Deborah, great to hear!! Thanks for your review and for your recommendations :)
★★★★★ 5/5
GoogleGreat service from Leigh, everything was doing promptly and efficiently before our move in date. Very professional.
Oswell · 20 October 2025
Agent replied · 22 August 2026
Hi Oswell, thanks so much for taking the time to leave us a review. Much appreciated.
★★★★★ 5/5
GoogleWe were selling a house built in the 1800 which would only attract a certain client. KA placed it on the market and contacted possible potential buyers. The first weekend we had five viewing the first who eventually purchased the property as well as the second who placed a counter offer. Throughout the process the gents in the office kept us fully briefed and made us aware of any difficulties that arose. On the bid being accepted it was passed to Hayley who liaised with both parties solicitors one of whom was quite demanding. Again we were kept fully informed of the progress
I cannot recommend KA more highly for the manner that they handled the sale, their attitude and attention to detail
Small friendly with the personal touch you can go far wrong
Colin · 29 July 2022
Agent replied · 24 June 2023
Colin & Celin, It was a pleasure to deal with you both and to sell your lovely, and unique home in Warley. It's always great to bring to market a home that is a little out of the ordinary and to find a new owner who will love your home as you did. I will pass on your wonderful feedback onto Hayley and the team at our Brentwood office. Many thanks for taking the time, and we send you both our very best wishes.
★★★★★ 5/5
GoogleReally brilliant estate agents that made me feel comfortable from the moment I had my first phone call. I would highly recommend to anyone who is looking to buy or rent for the first time like I was. Not only this whenever I had a an enquiry they got back to me as soon as possible with the most detail they could possibly give to me. All members of the staff are brilliant and just all round really nice friendly helpful people.
Jack · 24 June 2022
Agent replied · 24 June 2023
Thank you for your feedback Jack, we really do appreciate you taking the time, and for sharing your experience with others who are looking to buy or rent, or sell through Keith Ashton Estates. I know I am biased, but I have to agree, we really are 'just all round nice, friendly, helpful people' Thank you again, and we wish you well :)
★★★★★ 5/5
GoogleI have rented a semi-detached house which is my dream style one via these guys. In the process, they showed their professionalism with friendly manner.
I was shown around the house by Sally. She was so friendly, helpful and fully understood my situation!
Nicki helped get the paper work in order. She was always responsive in answering all my questions which saved a lot time for me.
I wish I could find my own property via them in the nearly future.PositiveResponsiveness, Quality, Professionalism
Leon · 21 June 2022
Agent replied · 20 June 2024
We're super happy that you have found your 'dream home' to rent through our lettings office, and that Sally and Nicki were able to help with getting this dealt with, with ease and efficiency for you. Hopefully, one day you WILL find your own dream through us too. Never stop dreaming Leon!! :)
★★★★★ 5/5
GoogleHayley was great throughout the stressful process of selling/buying. A great communicator who worked hard to keep momentum, answer questions and keep us all informed. Thank you!!
Sheryl · 26 December 2022
Agent replied · 24 June 2023
Thank you Sheryl for taking the time to leave us a lovely review and for our 5*'s. Hayley is indeed great at progressing our sales and getting them swiftly through to completion, and I will make sure we pass on your thanks to her. Best wishes to you from everyone at the Brentwood Office.
★★★★★ 5/5
GoogleHayley has been a star, always willing to go above and beyond to sort any problem or question we had throughout this process, been a pleasure to deal with her!!
Aidan · 28 August 2022
Agent replied · 24 June 2023
We hope you and Lydia have settled in well to your new home. Thank you for taking the time to write us our 5* review. If we can be of assistance in the future don't hesitate to give us a call. Many thanks
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