Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom start to finish, Hayley was exceptional during our house purchase.
Always cheerful, always on the ball, and never afraid to chase things up, whether it was the sale or the purchase side.
She was constantly available on the phone and made the whole process feel way less stressful than it could’ve been.
Honestly, without her, I’d probably still be stuck in limbo wondering what’s going on!
Super friendly, super-efficient, and just a genuinely lovely person to deal with.
Highly recommend her to anyone buying or selling.
She’s a total star!
Billy · 22 October 2025
Agent replied · 22 August 2026
Billy & Rebecca, thank you very much for your 5* review, your kind words are much appreciated. Best wishes from the Keith Ashton - Village team.
★★★★★ 5/5
GoogleKieth Ashton in Brentwood-
Sally was absolutely amazing! I’m just about to move out from home so this is my first time dealing with any estate agents ! Sally was absolutely brilliant ! Answered every query and helped with the application process when I was confused (which happens very easily) made the whole process so smooth! Literally took a week from first viewing to moving in ! was that organised ! The girls Couldn't be more helpful on the many phone calls I made ! I’m a bit of a worrier so they were all really reassuring on the phone ! Thanks again ! Looking forward to picking the keys up Friday !
Harry · 20 March 2025
Agent replied · 23 October 2024
Harry, we hope that you are completely settled into your new home now. We know that moving out for the first time, can be a somewhat daunting experience so I am very happy to learn that Sally and the team made the transition a smooth one for you.
★★★★★ 5/5
GoogleLily Thompson - Ayres and the team were amazing in helping me move into my property. They always responded really fast and professional. Would highly recommended in the future. 😎 …
Michael · 17 June 2026
Agent replied · 22 June 2026
Hi Michael, Thank you very much for your lovely review for our lovely Lily and the team, we hope you have settled in nicely to your new home. 😊 …
★★★★★ 5/5
GoogleLily and her team have been simply amazing to deal with from start to finish. They have made everything smooth and been really thoughtful, kind and easily accessible. They're always there for you: what more can you ask from an agent. Thank you
Sarah · 27 February 2026
Agent replied · 22 June 2026
Thank you for taking the time and effort to post us a lovely 5 star review Sarah, it is very much appreciated.
★★★★★ 3/5
GoogleWe were disappointed with our overall experience. We understand that the issues affecting the property were unforeseen and outside the agency’s control. Unfortunately, the tenancy could not proceed after we had completed the process and made arrangements to move, which caused us significant stress and inconvenience. The agency later contacted us to explain their position, which we appreciated. We hope future applicants continue to receive clear communication throughout the process.
Alessandro · 1 August 2026
Agent replied · 22 August 2026
Thank you for your review Alessandro and for your comments, we are sorry that on this occasion your experience didn't quite match up to your expectations, this of course is never what we want to hear. Unfortunately, as you are aware, sometimes events are out of our control. We do wish you well and hope you are now settled, from all at the Brentwood Lettings Team.
★★★★★ 5/5
GoogleDear Hayley Steele
I will finally move in in my new flat , and we know we wouldn't be here without your incredible hard work and dedication. As you know, the journey to completion was not straightforward, and your calm and professional approach was a godsend.
Your ability to navigate the complex chain and resolve the various issues that arose was exceptional. You remained a clear and communicative link throughout, ensuring we never felt in the dark. Your perseverance and skilled negotiation were the key factors in finally getting the deal over the line.
We are so grateful for everything you did, often going far above and beyond what we expected. You are a credit to your profession. Godspeed lady of Steele.
Sincerely,
Laurent Störm
Laurent · 22 November 2025
Agent replied · 22 June 2026
Hi Laurent, it was certainly a bit of a journey for you but I am so happy that Hayley was able to work her socks off and get you moved into your new apartment. We hope you are settled and enjoying your new home in its lovely location. Best Wishes the Brentwood Sales team
★★★★★ 5/5
GoogleLeigh and Lily were both great with getting us into our rental fast and smooth. Really lovely helpful girls. Would recommend! Thank you
Lucy · 20 November 2025
Agent replied · 22 June 2026
Hey Lucy, thank you for your 5 star review for our lettings office. Leigh and Lily are indeed lovely and helpful girls and I will be sure to pass on your kind words to them. Thanks again!!
★★★★★ 5/5
GoogleCan’t thank Sally, Leigh and the team in Lettings enough for all their hard work on finding us tenants.
They have been amazing all throughout the process and always happy to answer any questions I had through the process.
Thank you all!
Jack · 20 March 2025
Agent replied · 20 March 2026
Hi Jack, thank you for your comments and for your 5* review for the girls in the lettings office, they are indeed all 'amazing'
★★★★★ 5/5
GoogleAn absolute dream team! Incredibly helpful, friendly, and fast. They managed to get us moved into our rented place in just one week while we were in the middle of selling our flat!
Mihai · 22 July 2026
Agent replied · 22 August 2026
Lovely feedback, and thank you for taking the time to share your experience. Sounds like it's been a very busy time for you, so we hope you have settled nicely into your new abode 😊 …
★★★★★ 5/5
GoogleJust wanted to say another massive thank you to Sally and the team at the Brentwood office. They managed to find me a lovely new tenant super quickly. Always a great service and super professional, well done ladies.
Adam · 20 March 2025
Agent replied · 23 October 2024
Hi Adam, I'll definitely pass on your thanks to Sally and the team at the Lettings office. Great to hear that they found you a new tenant, hopefully it's all working out as planned :)
★★★★★ 5/5
GoogleJames found the perfect buyer in less than a week, ideal! Thereafter Hayley was actively instrumental in trying to move a sluggish process along. She kept me informed, chivvied where necessary and was always understanding and supportive.
Susan · 20 March 2025
Agent replied · 20 March 2026
Another lovely review for Hayley our sales progressor, Always keeping our sales moving along to completion. We wish you all the very best for the future Susan and if you are ever passing please pop in and say hello. Best wishes from the team at the Village Office.
★★★★★ 5/5
GoogleCouldn't be happier with the service. Bryan was fantastic he was so helpful and reassuring. All staff greeted me with a smile 😊. Would thoroughly recommend. Thanks to all of you. …
Penelope · 20 March 2025
Agent replied · 20 March 2026
😊😊😊 Smiles all round 😊😊😊 Thank you for your feedback and your 5* review. …
★★★★★ 5/5
GoogleCouldn’t recommend the lettings team at Kieth Ashton highly enough. The team were incredibly professional and attentive throughout the whole process. We’re really looking forward to a long tenancy managed by them. Thank you team!
Georgie · 18 May 2026
Agent replied · 22 June 2026
Wow....another 5 🌟🌟🌟🌟🌟 review for our lovely ladies in the lettings team, thank you!! …
★★★★★ 5/5
GoogleHayley has been fantastic at helping with the sale of our flat, easily contactable, friendly & puts a lot of effort into making the sale go to plan. Thank you Hayley!
Harriet · 20 March 2025
Agent replied · 20 March 2026
I will be sure to pass on your thanks to Hayley, Harriet, and we appreciate you taking the time to pass on your positive experience to others who may be looking to sell or purchase through or offices.
★★★★★ 5/5
GoogleBen was amazing!! He was outstanding in the field as my husband would say……. So pleasant with a great personality. A real credit to the team!!!
Our home was sold in a matter of weeks…… and viewings started immediately. Ben was very professional and he achieved the best price for our house and was a pleasure to deal with.
Sarah and the whole team are super friendly and efficient…… nothing was too much trouble and everything was dealt with very smoothly by all.
The whole process was stress free and I would highly recommend their services.
Best estate agent in Brentwood by far, well done Robert you must be so proud of them all!
Many thanks Ben for making the move to our forever home possible!
Sue & Jim Barker XPositiveProfessionalism
Sue · 26 August 2021
Agent replied
Great feedback for our lovely Ben, along with Sarah and the rest of the team at our Brentwood office. We're so pleased that you found the whole experience in selling your home one worthy of 5*'s. We hope you and Jim will be very happy in your 'forever' home and wish you both the very best for the future.
★★★★★ 5/5
GoogleWell what can I say, exceptional, exceptional service from Ben at the Brentwood branch. First of all, he managed to sell our house after 2 other estate agents couldn’t for a year. He then managed to reconnect the chain in just two weeks after it looked like it was going to fall through. Ben was always at the end of the phone or WhatsApp when we needed him, always returned calls and always gave constructive feedback after viewings.
Ben understood and sympathised with the trials of having viewings during lockdown while homeschooling three children, making sure viewings worked around us.
His positive ‘can-do’ attitude was never ending and although we felt like throwing in the towel at moments he was always encouraging us to trust him and his plan of action which meant after a long road we finally got the sale we needed. He was always ready with a plan B which made us feel like we were his only clients.
We couldn’t recommend him highly enough, and although we don’t want to move for a very long time we wouldn’t hesitate to use Ben again, he’s been a star.
Adam & CaronPositiveResponsiveness, Quality, Professionalism, Value
Adam · 21 June 2021
Agent replied · 20 June 2024
Thank you both for your wonderful feedback, it makes us smile to know that you were happy with the service we provided. We understand its been a tough time through lockdown and with the challenges homeschooling brought (thank goodness that's over!! 😜) but we're glad we we were able to make it a little easier for you. We wish you all the best for the future and you never know, maybe in the future we'll help you move again 🏡
★★★★★ 5/5
GoogleEnd to end one of the best estate agency services I have ever experienced. Graham Twine was the consummate professional in providing advice and guidance and then dealing with viewings and offers to ensure an acceptable outcome was ultimately achieved. Jackie in the deals team then picked up the reins and was fantastic in ensuring things kept moving and everyone was kept informed via regular updates. If either were unavailable then others in the office handled efficiently with the minimum of fuss - a close knit team!
If ever you need an estate agent in the Brentwood area you should look no further.PositiveResponsiveness, Quality, Professionalism
Mike · 21 June 2021
Agent replied · 20 June 2024
Mike, thank you so much for your wonderful review, and for sharing your experience with others. We wish you well, from all the team at the Village office 😊 …
★★★★★ 5/5
GoogleBen went above and beyond despite not even being our agent. Throughout the process I was getting no response or assistance from my agents. I managed to speak to Ben who was dealing with the start of the chain, explained what was happening and he decided to keep me informed throughout.
Not only did he manage to find a buyer within 2 days for the flat at the start of the chain after it collapsed. But then tied every party together and achieve an exchange in just 6 weeks.
Only regret I have is not using these guys at the start. Instead I’m left paying a lot of money to agent that hardly did a thing other than get people to view. I would of paid that and more if these were my agents.
If you want an agency that look after their clients this is it. Thanks again Ben
Paul · 27 March 2021
Agent replied
Great feedback for Ben, I will make sure this is passed on!! Thank you for taking the time to share your experience of using Keith Ashton, we really do appreciate you taking the time ☺
★★★★★ 5/5
GoogleWhen my dad passed away it was finally time to sell the property that had been the centre of my family's world for the last 55 years. It sat in a square acre of land and the word unique was devised so that it could be described !!
A unique property is both a blessing and a challenge as there is quite literally nothing else to compare it with and needs a particular type of buyer.
Graham and his team were totally unphased by this and set about valuing and marketing the place with aplomb.
Against the back drop of covid-19, massive finacial uncertainty and constant threats from the "experts" that the housing market was about to crash he generated incredible interest in the property and got the deal done through expert price negociation, attentive management of bidders/buyers and appropriate liason with solicitor firms.
Owing to the unique nature of the property and the fickle nature of some buyers it took a while to finally get to completion, however Graham and Jackie worked hard throughout and were as enthusiasic and attentive on the final day as the first.
Thank you both for a professional and personal service throughout.
DD · 17 March 2021
Agent replied
Such a lovely review you have written for us, thank you for taking the time and effort in doing so. I'll be sure to pass on your kind words to Graham and Jackie. You indeed had a unique property, which threw up some challenges along the way, but we got there eventually. It has been a pleasure to deal with you. Thank you again from the team at Kelvedon Hatch 👍
★★★★★ 5/5
GoogleIn such a stressful process it was great to have Hayley there to help! Thank you so much.
Ian · 15 August 2026
Agent replied · 22 August 2026
Hi Ian, thank you for your 5* review it is much appreciated. Best of luck for tomorrow, we hope all goes smoothly 🏠🍾 …
★★★★★ 5/5
GoogleKeith Aston Brentwood - the Lettings Office has been very professional and responsive from the viewings to completion. Abbie approachability and proactiveness set her apart. Without hesitation, we wholeheartedly recommend Abbie to anyone seeking a top-notch letting estate agent.
Sunny · 21 May 2024
Agent replied · 23 October 2024
More fantastic feedback for our lettings office, thank you for taking the time to share your thoughts Sunny and for your recommendation to others looking to use our services. Much appreciated :)
★★★★★ 5/5
GoogleThank you to Bryan and the team at Keith Aston, Brentwood branch. Absolutely top class service from evaluation, listing our property, managing viewings, and closing the sale. The support in Co ordinating with all parties to ensure that we …
Jamal · 22 July 2025
★★★★★ 5/5
GoogleIt was a fantastic experience from start to finish. The team at Kieth Ashton went above and beyond, particularly Nicki & Ashley. The welcome pack is also a lovely touch to help me settle in to the new place.
Honestly and clear comms has help make me feel right at home :)
Elliot · 28 April 2023
Agent replied · 26 August 2023
More fantastic feedback for our lettings office, well done girls!! Thank you Iamkirbz for taking the time to share your experience :) The welcome packs are a nice touch as you say, we hope you enjoyed some nice treats that were included. Thank you again, and we wish you well for the future.
★★★★★ 5/5
GoogleIt was a fantastic experience from start to finish. The team at Kieth Ashton went above and beyond, particularly Nicki & Ashley. The welcome pack is also a lovely touch to help me settle in to the new place.
Honestly and clear comms has help make me feel right at home :)
Iamkirbz · 25 April 2023
Agent replied · 24 June 2023
More fantastic feedback for our lettings office, well done girls!! Thank you Iamkirbz for taking the time to share your experience :) The welcome packs are a nice touch as you say, we hope you enjoyed some nice treats that were included. Thank you again, and we wish you well for the future.
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