Kelvin Francis reviews

★★★★★ 5/5

Google

Kelvin Francis Estate Agents were fantastic throughout the whole process. Mark was especially helpful and called us weekly with updates, so we always knew what was happening. They were proactive, quick to follow things up, and clearly on top of every detail. Professional, reliable, and one of the best estate agents we’ve dealt with. Highly recommended.

Kasia · 16 March 2026

★★★★★ 5/5

Google

Purchased my New property through the Cyncoed office. I could not rate the team highly enough. They were amazing from start to finish with knowledge and empathy no matter what was presented. Communication was out standing and they really go over and above to keep you in the loop over the entire process. Must give a special mention to Mark, who helped make our process so much easier with great advice as well as being a great communicator between all parties. Also Sarah who no matter how many visits we needed to the property was more than happy to accommodate. Super team and in all honesty wish I had sold my home with them as well as purchase with them.

James · 8 October 2024

★★★★★ 5/5

Google

I am so pleased with the service I received from Kelvin Francis. From initial contact through to sale, I felt complete confidence at every stage. Jan and Mark were so easy to work with; professional, experienced, kind and trustworthy. Communication is key when selling property and I was kept updated regularly with progress. Easily the most seamless and comfortable property sale I've been involved in. Thank you.

Sarah · 14 March 2025

★★★★★ 5/5

Google

As first time buyers we were new to the whole procedure of buying a property throughout the whole purchase everyone I've spoke to in the office couldn't have been more helpful especially Barbra! Our purchase took a little longer than we would of liked due to issues higher in the chain Barbra kept me in the loop with what was happening and if she didn't have a answer she made sure to go away and get me one couldn't of asked for better communication!

Emily · 12 August 2024

★★★★★ 5/5

Google

I have found Kelvin Francis one of the best Estate Agents in Cardiff with their honesty, and professionalism. I wish to thank Matthew Rees and his team for going the extra mile to help me. They have been friendly, helpful and kind. It was a pleasure to do business with them. Should I need and Estate Agent in the future, I would not hesitate to go with them. I wish Matt and his team every success in the future.,

Patricia · 21 August 2024

★★★★★ 5/5

Google

I have been tremendously impressed with all the staff I have dealt with at Kelvin Francis all the way through from initially putting the house on the market to final completion. Each person involved has kept me fully informed of proceedings and, in my opinion, they have gone above and beyond the call of duty. In particular, Matt was wonderful when dealing with viewers of the house and then, once an offer had been accepted, Mark was fantastic in ensuring the sale went through smoothly. If either of these two were not available, there was always somebody else in the office who was highly knowledgeable about the situation and who could step in. I very highly recommend Kelvin Francis Estate Agents. I am extremely grateful for the professionalism, knowledge and friendliness of the staff I encountered.

Fran · 27 July 2024

★★★★★ 5/5

Google

We recently purchased a beautiful house in Llanishen, Cardiff with the fantastic help of Kelvin Francis. From the very beginning, the entire team impressed us with their professionalism and genuine care. They struck the perfect balance, making us feel both valued customers and friends throughout the process. Mark, our dedicated agent, was absolutely outstanding. He kept us fully informed every step of the way, constantly liaising with solicitors, other agents, and anyone else involved to ensure a smooth transaction. For example, There was a complex negotiation with the seller, but Mark's calm and persistent communication ensured a successful outcome for us. We never felt like we were out of the loop, and his proactive approach took a huge weight off our shoulders. We also want to extend our thanks to Jan and the team for taking the time to get to know us as a couple and understand our specific needs. Their friendly and supportive demeanor made a stressful process much more manageable. They truly went above and beyond! Without a doubt, Kelvin Francis are the best estate agents in Cardiff. Their dedication, expertise, and personal touch were invaluable to us. We wouldn't hesitate to recommend them to anyone looking to buy or sell a home.

Sam · 26 May 2024

★★★★★ 5/5

Google

I decided to ask Kelvin Francis to sell my property based on a previous positive sales experience with them. The latest sale had its complications over a long period before successful completion. The team at KF and in particular Jan and …

Geoff · 16 September 2025

★★★★★ 5/5

Google

We have bought and sold through the Cyncoed branch of Kelvin Francis as have other members of our family. We always find the team professional, knowledgeable about the local market and responsive to work with and would not consider using any other agent if we were to move again in future. We wish to thank Jan, Sarah, Carol, Matthew and the rest of the team for their support in our buying and selling process.

Katrin · 27 July 2024

★★★★★ 5/5

Google

The staff at Kelvin Francis were exemplary in the service they offered. From the point of valuation by Jan to completion of the sale, everyone involved were both friendly and professional. Marketing was excellent and the support given to us …

Cez · 16 September 2025

★★★★★ 5/5

Google

I had an outstanding experience working with Kelvin Frances especially with Tony, Mark and Jan. From the very beginning, they were professional, proactive, and transparent throughout the entire process. Communication was always clear and timely, and any questions I had were answered promptly and thoroughly. Their knowledge of the market and attention to detail made the whole experience smooth and stress-free. They went above and beyond to ensure everything progressed efficiently, and I always felt that my best interests were a priority. I would highly recommend Kelvin Frances to anyone looking to buy, sell, or rent a property, truly a five-star service.

Mr · 12 November 2025

★★★★★ 5/5

Google

Great service especially Katie and Mark they are brilliant and very helpful. Highly recommended Kelvin Francis Estate Agents

Razhan · 16 January 2026

★★★★★ 5/5

Google

Amazing service from start to finish, huge thanks to all the staff especially Mark who was amazing throughout the entire process! Big thanks to you all!

Shay · 13 October 2025

★★★★★ 5/5

Google

We made our house purchase through Kelvin Francis and can only say their service is exemplary and a real standout in the whole industry. Tony and Barbara were responsive and demonstrated great patience with any request we had and they made the whole process, which can be quite daunting, so much easier for us. If we ever were to sell our new home, we would definitely choose them to do so. A very big thank you to them.

Mho · 11 February 2025

★★★★★ 5/5

Google

Mr Jan palmer was very helpful and i could speak with when needed . He helped also getting the MCS certificate. The Kelvin Francis as selling agent all the people working with are quite helpful and try to help I would definitely recommend them for buying and selling the property. Thanks.

Raj · 19 March 2026

★★★★★ 5/5

Google

We sold our house through Kelvin Francis after a recommendation from a friend who had received excellent service. This was the best decision we could have made as they were fantastic. Jan came out to value the property, and he was able to spot the features of our house and was far more personable than other agents who also came for a valuation. We agreed a reasonable sale price and had accepted an offer within a week of being on the market. The sales team were very efficient, I had a weekly update from Mark or Barbara and we were able to exchange contracts in a very reasonable time frame. Very impressed with the whole team and would recommend to anyone.

Will · 24 February 2025

★★★★★ 5/5

Google

Recently sold my house through the Lisvane office and their service from start to finish was excellent - Mark was very proactive and kept us informed every step of the way - Absolute 5 star service - Thank you !

Tony · 15 October 2024

★★★★★ 5/5

Google

Flawless service from the team at Kelvin Francis during the recent sale of my property. From initial valuation to completion the team were always highly professional, always available and able to provide excellent objective advise not only on my sale but also my associated purchase. The photography, listing and marketing service made my home look so stunning that I almost changed my mind about moving! This generated a great deal of interest from the outset and helped gain the full asking price from the first viewing. I couldn't have wished for more and would like to thank Jan, Barbara an Emma for everything they did to make this stressful time go like clockwork. Would recommend every time without hesitation, thank you!

Peter · 17 June 2020

★★★★★ 5/5

Google

I used Kelvin Francis to sell my brothers home recently. I first met Jan to value the property, he was very professional and knowledgeable and gave me great confidence in the company and team. The marketing and sales process was efficient, and I was regularly updated throughout on viewings and offers. Finally with a very robust sales progression process, we exchanged on the sale in a very good time frame. Overall very impressed with all the team, and I wouldn’t hesitate to recommend them.

Aqual · 16 November 2024

★★★★★ 5/5

Google

Laura and Sharon were excellent in all our dealings with them while we rented a property in Rhodfa Pant Teg. Nothing was too much trouble and service was prompt. We would wholeheartedly recommend Kelvin Francis, Cyncoed Road, to prospective tenants. Sobhani and Lakdasa

Sobhani · 17 May 2024

★★★★★ 5/5

Google

The whole team were exceptional in keeping me calm, updated and informed through the whole process. They really went the extra mile in ensuring all parties were in the same page throughout the whole process which was a god send! Thanks so much, especially Barbara, who was incredible. Wouldn't think twice to recommend, absolutely superb.

Lucy · 17 June 2023

★★★★★ 5/5

Google

Excellent support and communication from mark and the team with our sale. They really kept the transaction moving. Highly recommend I have also used the rental department and found them excellent too

Tricia · 16 March 2026

★★★★★ 5/5

Google

Everyone at Kelvin Francis was incredibly friendly and efficient. Tony (Filice) and Mark (Doody) went above and beyond to keep me fully informed. Not only were they lovely to talk to, but their experience, wisdom and advice was invaluable. A big thankyou to all the team!

Fiona · 12 November 2025

★★★★★ 5/5

Google

Kelvin Francis were acting for the sellers of the property I was buying. From my perspective it’s clear why they have won awards for their service - their agent was thoroughly informed about the property when showing it, way more so than many other agents I met with in my search, and their sales progression rep (Mark) has been helpful well beyond the narrow scope of his client, working across the chain to keep all parties informed and everything moving, arranging a meet with the sellers to understand the various features etc. House moves are supposed to be generally pretty horrendous, Kelvin Francis team have worked together to make it painless and pretty stress free.

Julie · 22 September 2024