Hafren Properties reviews

★★★★★ 5/5

Google

Antonio sold my property earlier on this year. All the way through the process of showings up until completion, I found him to be professional, hard working and totally understanding of my schedule and dates. Previously to using Hafren properties, I had my property listed with 3 other estate agents, none of which went above and beyond as much as Antonio at Hafren. My house had been on the market a little over 2 years and Antonio sold it within 4 months at a particularly hard time of year to sell and in a very difficult market place. I highly recommend this company and although I won’t be moving again, I wouldn’t hesitate in using them. Fantastic job guys, well done.

James · 15 April 2026

★★★★★ 5/5

Google

I had a great experience with Mehek while searching for a home. She was extremely helpful, professional, and attentive throughout the entire process. Mehek was always available to answer questions, offer honest advice, and ensure we felt …

Tanvir · 16 February 2026

★★★★★ 5/5

Google

I've recently rented a flat with Hefren properties and The sales agent Mehek was incredible in handling and processing my inquiries and whole experience til move-in in a timely and professional matter, highly recommended.

XaVieR3AnToNio · 19 March 2026

★★★★★ 5/5

Google

I had a very positive experience renting from James( Hafren properties). From the very beginning, he was approachable, professional, and genuinely kind. He made the whole process smooth and stress-free, always taking the time to answer questions and ensure everything was clear. Throughout my stay, he was responsive and helpful whenever anything needed attention, which made a big difference. It’s rare to find an agent who is both reliable and considerate, and James truly stands out in that regard. I would highly recommend him to anyone looking to rent a property.

Eleojo · 2 April 2026

★★★★★ 5/5

Google

Due to relocation we are moving out of our property and Mehek facilitated the viewings for us. She was very professional, great to chat to and very good at her job! Thank you Mehek!

Gabbi · 16 March 2026

★★★★★ 5/5

Google

Hafren acted on my behalf to sell my property in Grangetown. I am very grateful for their support and professional advice throughout the process of sale. They were welcoming and very friendly when I approached them for advice. My experience with them was very helpful, Thank you Aaron, Siyma And their team at Hafren.

A · 27 July 2024

★★★★★ 5/5

Google

Mehek has been an outstanding estate agent, demonstrating exceptional professionalism and efficiency in every aspect. Her communication skills are excellent, she responds promptly to any queries and keeps all parties informed throughout the process. She is proactive, ensuring a smooth experience for both landlords and tenants.

AW04 · 12 November 2024

★★★★★ 5/5

Google

I had to travell to the UK -Cardiff in particular and had to sort accommodation prior to my arrival to Cardiff.i was blessed to have made contact with Hafren proparties to look for place to stay.and believe me it is very hard specially when you aree communicating from overseas.Thanks to Neela who made the whole thing so easy in the proffissional way and the unfailing support and relentlesd hard work.I thank the whole team of Hafren in general and to Neela in particular for making this vedy possible in very short time.Thank you Neela. we remain

L · 12 June 2022

★★★★★ 5/5

Google

What a lovely company. Prior to purchasing our forever home we rented for 18 months and had the pleasure of Hafren Properties as our landlords. From initial viewing right through to handing the keys back, everything was perfect. Every request for maintenance was handled swiftly and efficiently by James, his network of willing contractors serves them well. All of the office based tasks were dealt with by the lovely Neela, who was always quick with providing documents when requested. The finalisation of the tenancy Neela made easy and pleasant. The owners of the property were also very nice, and they have made a great choice using Hafren.

Ken · 12 June 2022

★★★★★ 5/5

Google

I was looking for a property to rent urgently as have been served with a Section 21 due to current landlord looking to sell. My ideal choice was to contact Hafren Properties Ltd as my local estate agent who managed to find me a property and move me as well as my wife in a quick and stressless manner. The entire process was smooth and I would like to thank Neela for explaining the move in process for us and taking care of all admin work as well as always been available ! She is great and a credit to Hafren Properties Ltd.PositiveResponsiveness, Quality, Professionalism, Value

ABDULLA · 12 June 2022

★★★★★ 5/5

Google

I had a viewing for a flat with Hafren in August, Aaron showed me two flats and gave me all the information I needed to make my decision, he helped me put a holding deposit down and was really professional, Neela helped with all my enquiries and signing the tenancy and all paperwork as well as giving me a move in date, she was extremely helpful and again made the process much easier. Since moving in James has been amazing with any repairs I have needed, and has helped with any questions or enquires, Hafren Properties have helped me feel secure over the past 5 months and they have all made the process of being a first time renter so much easier than I imagined it would be !!

Nai · 12 June 2022

★★★★★ 5/5

Google

This is one of the best property company when it comes to customer services. Always available to answer questions and provide information. Mehek was very helpful during the stage of renting with Hafren. Thanks

Adekoya · 16 February 2026

★★★★★ 5/5

Google

Just came from a house viewing Raelle was so lovely and very down to earth. I’be been looking for a place for a while and everyone has been rude but Raelle made my day so lovely and kind towards me can’t fault her in anyway!

Dafydd · 10 October 2024

★★★★★ 5/5

Google

Applied for a studio apartment with Hafren and they have been very friendly and helpful, even when I had issues with my guarantor they still helped me with options. Special thank you to Mehek as well for being so helpful. Would definitly recommend

Tyrone · 10 October 2024

★★★★★ 5/5

Google

We are very satisfied with Hafren Properties Estate Agents especially my dear Neela Halai, letting officer. She is really like a true sister and friend who patiently helping me and my family to rent a house in Cardiff. Thank You Neela for an excellent service and hope we can spread this great news to our friends in Malaysia. Thanks and regards from my mum Ms Rahmah♥️

Haji · 12 June 2023

★★★★★ 5/5

Google

Thanks so much for the excellent support provided from Hafren properties and specially, Mehek was wonderful. She helped us imimmensely to find a new home.she was always prompt on communication and her professionalism was excellent. Mehek is truly a gem to the company! I highly recommend Hafren properties to anyone!

Subhashi · 2 June 2024

★★★★★ 5/5

Google

Hafren Properties offers an exceptional service with a super friendly approach. Their employees are highly skilled and professional, particularly Mrs. Mehek, who stands out for her energetic and helpful nature. Whether you're seeking property management or real estate services, Hafren Properties delivers with excellence and a personal touch. Highly recommended.

Rifat · 2 June 2024

★★★★★ 5/5

Google

I'm renting one of the property from Hafferen properties. My bathroom carpet was FILTHY since i moved. I spoke to Mark who works for Maintenance for Hafferen and he got it replaced within a week. Very professional and responsible person. If you have any issue please reach this guy.He will go extra mile to get it fix for you. I reached him after hours even he was always very helpful. Thank you very Much Mark.PositiveProfessionalism

Ammer · 12 June 2022

★★★★★ 5/5

Google

Mehek was very polite and friendly made things very easy for me answered any questions or queries I had and put my mind at ease would definitely recommend this letting agency and their services to family, friends and beyond

Jesse · 10 November 2024

★★★★★ 5/5

Google

Neela and Josh have both been fantastic for our family! We have recently had a baby so have outgrown our current property so we had a look on Zoopla and the property we are moving into is the one we had our hearts set on. Josh showed us round the property and was very nice and chatty and was just as excited as we were! Neela handled our paperwork and arranged a meeting with the landlord and now we are picking up the keys! After meeting the landlord, we were able to go back to the new property to have another look around and Josh was again just as excited as we were! Neela was fantastic and responsive to my messages with questions for the landlord and such and was very patient with us (I can be a bit of a nuisance as I like to chase things up!) Thank you Hafren, you're fab! Big thanks to Neela and Josh!PositiveResponsiveness, Professionalism

Bethany · 12 June 2021

★★★★★ 5/5

Google

I have just began renting from hafren properties. They were very responsive from the outset and Neela and James made the process quick, clear and simple. I was a bit dissapointed that the flat hadn't been cleaned when I got my keys, but this was resolved quickly and I trust that this was a one off mistake. There are a couple of other little fixes with the flat that I have emailed about and similarly I trust that these will be resolved. I am very happy in my new home - thanks!PositiveResponsiveness

Ruth · 12 June 2021

★★★★★ 5/5

Google

Its the first time for me moving properties and I have recently moved to a property with hafren properties and i cannot fault the team, they have been so helpful and initially Aaron communicated well between me and the landlord to get things sorted before i moved in. Neela personally came to the flat when I had an issue and solved it immediately. Also thanks to Joshua and James for being really helpful and answering any maintenance queries. I feel reassured knowing they are responsive as an agency. Thank you to all.PositiveResponsiveness

Zainab · 12 June 2021

★★★★★ 5/5

Google

Helpful staff and fast turnaround from viewing to move-in date. Great explanation about the pay as you go electricity key which I had not used before. Accommodating to requests with quick follow-up. Received a call a couple days after move-in to check all was well with the property which is more than most agencies will do. Neela was especially helpful.

Danny · 12 June 2023

★★★★★ 5/5

Google

Just got a two bedroom flat with Hafren Properties for a very reasonable price, given the recent rise in rent prices. Mehek has been very helpful, answering all my questions and sorting out a contract in advance. Highly recommend!!

Mary · 19 August 2024