Wards Whitstable reviews in Canterbury

★★★★★ 5/5

Trustpilot

When people say knowledge is power

When people say knowledge is power, this is extremely true when it comes to Tony and Laura in Lettings.When I first met Tony at my property he had over heard another agent informing me of wrong information as this was going to benefit them and not myself. Tony stepped in and confronted them while correcting them and stating the corona virus act that came into force last year the other agent was unaware of this. From this moment I had made up my mind with who I was looking at instructing. I had even cancelled the remaining appointments from later in the day.While speaking with Tony he was extremely informative from explaining my duties as a landlord to what certificates were needed to rent the property out. The process was made easy as Wards was able to arrange this for me.When the viewings started taking place Laura and Tony both kept me updated including an insight to who was viewing, what they did and when they was looking at moving. Once we had interest I was able to make a choice of applicants that I was able to proceed with.Letting a property is not easy or straight forward until you meet a team like Tony and Laura. Between them there wasn’t a question they wasn’t able to answer. Being a first time landlord you want to try and know as much as possible. The entire process was made to look simple but I understand that there is a lot that goes on behind the scenes that is carried out by the team to make sure this was completed as smooth as possible.I am truly grateful for the hard work, knowledge and professionalism that is conducted by both of them.

RM · 20 April 2021

★★★★★ 5/5

Trustpilot

Exeptional service.

From start to finish the service given by the 2 Marks and Darren in the Hythe office could not have been better. We had good advice about price and marketing which resulted in a quick sale at the asking price. The buyers pulled out and within a week we had new buyers at the asking price. The process thereafter was beset by problems none of which were created by Wards of Hythe. Although progress was slowed down by others the determination and negotiating skills of Mark, Mark and Darren resulted in the sale being completed. It is right to highlight Darren in this regard. In conclusion it was a pleasure to work with Mark, Mark and Darren from Wards of Hythe. I have no hesitation in recommending their services.

MR · 18 April 2021

★★★★★ 1/5

Trustpilot

For the love of god, do not use....

I think one star is a bit generous to be honest but unfortunately, you can’t give any less. Our experience with wards selling my property was a massive joke for the amount of money they eventually earned from us. Firstly, unlike other agents...you sign into a contract to market your property for x amount of weeks and you cannot market your property with anyone else during this time. So once you realise they are terrible after they’ve reeled you in and you’ve signed, you can’t even put it up with another agent. The gent who initially came round to value our property talked a good talk. He knew his stuff, his sales pitch was on point and to be fair, he done his job that day. What was offered beyond that point, never materialised. Trying to get someone to answer the phone or return your calls at the gillingham branch was nothing short of a joke! It took 3 weeks to put the property on Rightmove. I had no for sale sign initially, (out of personal choice) so nobody know the house was for sale! We had a few ‘suspicious’ viewings, one from a wards employee funnily enough! (I wasn’t born yesterday) who’s feed back of why she would not be putting in an offer was based upon information she would’ve had before she even viewed. Basically, they get people to view it for the sake of viewing just so they can say, ‘you’ve had 5 viewings in one day, so we’re doing our job amazingly’ when in actual fact, none of them were ever going to buy your house because they weren’t real buyers. They give you the option to use an agent for viewings, or you can show the property yourself. Well firstly, I’m paying YOU 5 grand to sell my property and I’m no professional so you go ahead and work for what I’m paying you for. Which would’ve been great had they have actually managed to sell our property from doing the viewings themselves! Once finally on right move, there were several mistakes that had to be rectified and the write up was basic and boring. They didn’t care about selling our property, they knew the property would sell its self with little or no work involved for them. On one viewing, the agent gave the wrong asking price to a potential buyer, pricing it 10 grand OVER!! No wonder they didn’t put an offer in! It was only when I asked for feedback the the mistake was even noticed! On another occasion, the viewing was was scheduled for 2pm. Admittedly, the viewer did turn up 15 minutes early, but then who doesn’t? The agent on the other hand, turned up at 2.10 AFTER we had shown the viewer round ourselves and she had left at this point! Baring in mind that this agent had also never viewed the property himself so would have had to have a look around prior to showing anyone else around. Perhaps this sounds somewhat petty, but when you are paying a company 5 grand for a service they don’t come close to providing, it’s far from petty. We refused to use the agents to show our property from this point forward and technically sold our own property. Once sold, it was a constant chase and battle for EVERYTHING!!! I swear, somebody should’ve been paying me a wage for the work I put in! They prolonged everything and our solicitor was constantly waiting on the agent to do things. I asked continuously to have the for sale sign removed from our property which never happened and we ended up having to remove it ourselves. I could go on and on but I’m conscious of wasting my own time because people will view the positive reviews (god knows how there are any) and go for it anyway. I would’t recommend wards to sell a Barbie dreamhouse on Facebook marketplace, never mind your own property! If you want to sell your house and not be out of pocket, use a real agent and not just a familiar household name.

Carly · 16 April 2021

★★★★★ 5/5

Google

Freya has gone over and above this week helping us with a bump in the road on a sale of our property (not related to Wards). She has abslutely demonstrated her dedication to her work and her comittment to Ward's clients. Freya, thank you! Hearing from you this week has been a pleasure, and you have kept me updated at every single step. I couldn't ask for more, thank you!

Yasmin · 10 October 2022

★★★★★ 5/5

Trustpilot

I’ve used Wards twice now to sell…

I’ve used Wards twice now to sell houses. Both times the service has been very professional and my expectations exceeded. First time, my house sold within 2 days, second time within a week. During the second sale, we were in lockdown due to covid and the steps taken all round were fantastic to keep everyone safe. I also used Wards recommended solicitors instead of my family solicitors who I would usually turn to (due to lockdown and their local location)...they were also fantastic, very efficient and much cheaper. Turn around from start to finish was approximately 6 weeks. I highly recommend Wards and their recommended solicitors.

Gemma · 30 March 2021

★★★★★ 5/5

Trustpilot

Ashleigh was incredible

Ashleigh was incredible, pulled things together for us and literally went above and beyond any sort of service I’d ever expect to receive. Couldn’t rate her highly enough!

Lauren · 22 December 2021

★★★★★ 1/5

Trustpilot

IS COMPANY LOST ME OVER £ 10,000 IN…

IS COMPANY LOST ME OVER £ 10,000 IN RENT DUE TO COMPLETE INCOMPETENCE,THEN HAD THE AUDACITY TO TRY AND LIE TO KE SAYING THE STAFF MEMBER WHOM HANDLED MY CASE WAS INEXPERIENCED !AS A FORMER REGULAR LANDLRORD / CUSTOMER THIS IS QUITE FRANKLY INEXCUSABLE WHAT WAS ONCE A VERY RELIABLE SERVICE HAS FALLEN APART,LITERALLY DO NOT TRUST THE BRAND NAME.ITBIS ONLY AS GOOD AS THE STAFF EMPLOYED AND IN THE CASE OF WARDSABSOLUTELY SHOCKING SORRY TO BE THE BERER OF BAD NEWSIM JUST TELLING IT LIKE THE WAY IT IS.

Keith · 26 March 2021

★★★★★ 5/5

Trustpilot

Wards of Hythe - a fantastic team

Thankyou to all the team of Wards of Hythe in helping us secure the purchase of our fantastic new Flat., you were all amazing. A special Thankyou to Darren Cakebread who went above and beyond in assisting us, we don’t think we would have got the purchase over the line without his truly professional and caring approach. Despite the numerous phone calls we had with Darren, he was always helpful and regardless of how busy he was, he always seemed to prioritise our enquiries. He is a credit to the profession.

Brian · 11 March 2021

★★★★★ 5/5

Trustpilot

We bought a house from Wards

We bought a house that was being sold through Wards. They were very helpful and arranging extra viewings to measure up etc. It was an effortless process and they were always helpful. The ladies at the welling branch were brilliant!

Phil · 27 September 2024

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service! Jade was amazing, very efficient, great communication, kept us updated all the way through and made buying our first home as less stressful as possible. Thank you ever so much!

Ermina · 4 March 2021

★★★★★ 3/5

Trustpilot

Very poor communication

As with most estate agents the quality of service is just okay and Wards is no different but the worst part of having to deal with them is their communication.To put it simply it is awful.From a buyers point of view they make the process difficult and labourious.Trying to get in contact and speak to agents is very tiresome and calls are rarely if ever returned.It could be a case that the agents are at full capacity and time is limited and therefore extra staffing could resolve the issue and raise the customer service levels.

K · 3 March 2021

★★★★★ 1/5

Trustpilot

NEVER EVER RENT FROM THEM!

WORST estate agent I’ve ever been with, and the most expensive! Only care about money and getting you in the property and then once you’re in, they’re useless. Took a year for them to sort out a plumbing issue that was never resolved, amongst months of waiting for other issues, 2.5 years to sort out rent payment to be a direct debit, as they messed up the set up and never answered the phone when we would try to pay each month, it’s been over a year of me asking about the paint to repaint the property because the paint only comes in industrial sizes, and after having to go directly to the landlord (as wards were ignoring me) and him telling us just to fill the holes and not paint, I’m now being told my deposit will be taken for the work that needs to be done to paint it, AFTER I handed the keys back after contacting them for 4 weeks with no replies until, conveniently, the day after we hand the keys back. When I arrived at the property 3 years ago it was dirty and I had to thoroughly clean it again and after spending 13 hours deep cleaning it upon exit to ensure they can’t get my money somehow (after the awful experiences we’ve had for the last 3 years) they’ve found a way. When I asked to leave the tenancy due to a safety issue which involved the police they wouldn’t let us without extortionate fees, so we had to wait it out whilst I lived in fear to be met with all this crap they’ve now thrown on us. We had a criminal living in the building who was breaking his tenancy agreement and that wasn’t resolved for months, yet I try to get some paint to help out both the landlord and cover ourselves and now we are getting penalised, yet the criminal got away with so much. Their communication is the worst I’ve ever experienced with any company, they’re often rude, the rare nice ones never seem to be the ones who can deal with my queries as it’s a different department, which is a shame because they’re the only ones who seem to know how to do the job. People take over the department with no communication to you. Complaints get pushed from pillar to post to about ten different people and it still doesn’t get resolved or even logged! It’s the first and last time I will ever go near wards again. I’m not the only one who has had issues with the renting side and everyone I know who has been with them complains about their PM team. I’ve always been a good renter, always wanted to do the best job possible to ensure everything is done properly and now I’m still being met with more problems! I cannot wait for it to be over so I can never deal with anyone from wards ever again! Proceed with caution! This is mild compared to the rest!Edit: They are now trying to claim we have done certain damage that was already there and noted on the original inventory! I cannot express how awful and useless this company is. Stress that doesn’t need to occur if only they did their jobs properly.

Michelle · 26 February 2021

★★★★★ 5/5

Trustpilot

First time renter

First time renter found that any help or questions were answered quickly via email or in person via phone call I will very impressed with Laura Fowler and her team.

Arnold · 25 July 2021

★★★★★ 1/5

Trustpilot

Very poor customer service

It is quite a shock to see all the positive experiences buyers and sellers of their properties have had with Wards Estate Agents of Kent. Very disappointingly for us, this was not the case and we would never recommend them. The initial visit from the advisor was positive, he was professional and delivered a good, albeit typical, sales pitch. After choosing Wards, the level of customer service very quickly deteriorated. We were initially provided with the wrong valuation advice which affected our sale price, the agent due to conduct our one and only viewing suddenly wasn’t available half an hour before it was due, we had to film our own video, and even had to remove the ‘for sale’ part from the sign ourselves once the property was sold. Shockingly the extortionate fee Wards received from us was in no way reflective of the service we received and the ultimate disappointment was the rude enquiry we received by phone from one of the advisors two days into being in our new home with no enquiry as to how we were getting on or how we were settling in. Based on our experience, I can only advise any potential buyers and/or sellers of Kent, not to use Wards Estate Agents.

Rachel · 24 February 2021

★★★★★ 5/5

Trustpilot

5* Service …

Ashley & his team are a very helpful & friendly bunch, very professional but not pushy. I would definitely use them in the future.

Julie · 15 March 2026

★★★★★ 1/5

Trustpilot

I would not recommend this company

I would not recommend this company. If they don’t like your face they will stop you buying a place. And 2022 there still doing it. They advertise that a place has been sold when it’s not. Branch walderslade Kent Me5. I thought this was illegal but the branch in Kent say that it’s ok to do this. They put a sold sign up but on the right move site it’s clear to see not sold.

Jan · 14 January 2022

★★★★★ 5/5

Trustpilot

Professional and Friendly Service

I highly recommend the lettings team at Wards of Kent. Jack and Matthew are professional, efficient, communicative and friendly. They gave us good advice at every stage of the letting procedure - marketing, finding tenants, preparing the house for tenancy. The team worked quickly and gave feedback at every stage making it their priority to find us good quality and reliable tenants whilst also making sure we fulfilled every aspect of being good landlords. We felt in very safe hands with the lettings team of Wards and would definitely use their services again.

Ginny · 3 February 2021

★★★★★ 4/5

Trustpilot

Extremely pleased with service

Overall very happy with the service provided especially Dan, Holly and Sarah in the King Street Office who were extremely helpful, friendly and amiable in difficult circumstances. They returned phone calls when requested.

Linda · 31 October 2020

★★★★★ 5/5

Trustpilot

A gratitude for Wards team

Everyone has been helpful and friendly through the process of buying the home. I would like to say thank you all you were an amazing team Tina, Tom, Daniel, Steve, Joanne, Amy, and Connor.

Khaldoun · 17 December 2025

★★★★★ 5/5

Trustpilot

A big thank you to the Hythe Kent team

A big thank you to the Hythe Kent team, big and little Mark, Darren and Jodi, they all went the extra mile EVERY time without fail.Each and every member of this team are fantastic, do not hesitate to contact this branch of wards. Sounds corny but so trueThanks guys, you found us the perfect home and were so patient and understanding, nothing was too much trouble.Thank you for listening and acting on our worries and concerns, you kept us informed EVERY step of the way ,the long phone calls, even though you must have been fed up with us!We highly recommend, see you at the end of our ten year plan!The Daniels, Dymchurch.

Caz · 28 January 2021

★★★★★ 5/5

Trustpilot

Better than "Great"

Thanks a lot Wards and team, (esp Oliver Vincent) My house sale exchanged contracts yesterday, thanks to you guys. I am grateful because this was a long process, due to some issues earlier in the year from my end. You guys stuck with me, while I sorted them (you helped me sort them) then after approx a year, we were back on track, and you worked your socks off, and sold it quickly. Thank you so much. You took away lots of pain and work from me, and acted professionally and quickly. Great values I saw, "teamwork", "personal commitment" & "in the detail" in all the guys I interacted with.

Peter · 27 January 2021

★★★★★ 5/5

Trustpilot

Excellent Property Letting Agents

I have used Wards of Kent for several years now as my Letting Agents and am pleased with their overall services. Lately post pandemic they appear to have further upped their game and in particular via Kelly Winter and Samuel Willmer the company's communication with clients and professionalism in general are at a new high. Long may it remain at that level.

Trevor · 6 June 2023

★★★★★ 5/5

Trustpilot

Wards Barnehurst - amazing!

Geoff and James at Barnehurst branch have been amazing - they’ve gone over and above to help us get started on buying our bungalow, explaining everything as we go and making sure we were kept updated. It’s been a super quick and smooth process - we’re not there yet but it’s been great so far! Glenda

Claire · 8 November 2023

★★★★★ 5/5

Trustpilot

Kate Funnell was the agent assigned to…

Kate Funnell was the agent assigned to our sale. We found her very focused, determined and persistent. A buyer was found and the transaction proceeded without hiccup or stress.

Tim · 26 August 2021