Trusted Agent profile · Canterbury
★★★★★
2,077 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,077 reviews on two platforms, including 256 Google reviews rated 4.8.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotVery satisfied with the service…
Very satisfied with the service provided by Wards in conjunction with their associate iamsold. Everything was dealt with in an efficient and courteous manner and we are more than pleased with the sale price achieved, which exceeded our expectations.
5/5
TrustpilotExcellent Comms & very helpful
Excellent communication through out the process, easy to reach & very helpful, kept up up to date & informed of the process and what was required throughout all this
Dear Ashleigh Thanks for the five star review! We strive to provide all our clients with excellent communication, so it's great to hear your feedback. Thanks Again,Wards of Kent, Ashford Branch
1/5
TrustpilotArranged a time to view an apartment…
Arranged a time to view an apartment but at last minute had a message bringing time forward 30 mins which I could not make due to school run. I phoned to explain and they were very reluctant to budge but we then agreed a time which was very tight for me, and when I arrived literally 2 mins after nobody was there. I called wards and they were absolutely arrogant and just horrible and I would not recommend them at all. I have had problems in the past with them and should have learned my lesson.
5/5
TrustpilotHi,iv used Wards for well over 6yrs…
Hi,iv used Wards for well over 6yrs now,to not only rent but also sell.I found Hamid, Abi,Graham & the rest of the team helpfull above & beyond what I expected.Even to the point when I pulled out of on of my sales after lots of wards hard work,this was accepted & all continued to be polite always,thanks.fiona
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotJo Ross-Bason - Valuation
Jo recently evaluated our property and was very personable and knowledgeable. We had a great conversation and loved and appreciated her honesty. Would recommend
Hi Jay,Thank you for your review! We're thrilled to hear that Jo made such a positive impression during the evaluation of your property. It's great to know that her personable and knowledgeable approach, along with her honesty, resonated with you. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.Best regards,Wards
5/5
TrustpilotBexleyheath Rental
Thanks to Shanur and Marina for making the rental process as smooth as possible.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotGeorge made my experience very smooth
George made my experience very smooth. He communicated well and kept me informed about the process. He was on hand to answer any questions I had. Thank you George
5/5
TrustpilotI have been using Wards property…
I have been using Wards property management services for some years now. I'm so impressed at the moment with Bethany who is my dedicated 'go-to' member of the team. She is always bright, polite, and helpful, without being 'over the top' gushy. She has a real can-do attitude to problems, I know that when she calls, it's usually going to cost me money, but she has a really good way of dealing with landlords and tenants.
5/5
GoogleI can only say great things about Wards, such a great friendly team. Ashley in sales was a superstar and helped everything go smoothly. I’d highly recommend.
Hi Neil, We love receiving positive feedback from our clients! It's great to hear that Ashley was able to help provide a smooth process, I'm sure he'll be delighted to receive your feedback. Best wishes, Branch Manager Wards of Kent, Herne Bay
5/5
GoogleWe have just had an offer agreed on a property. Adam from Wards did a fantastic viewing with us at short notice! A great viewing, not rushed at all. He was very knowledgeable about the property. I’d spoken to Adam several times before and he’s always been very friendly and helpful. Now to keep everything crossed that we make it to completion!!
1/5
TrustpilotUnable to sell our property
We had a terrible experience with Wards. We had signed with them in late June, when the property market was still strong. They knew we needed a quick sale, but still didn't actually start marketing it until our 14-day cooling off period was almost over. They had scheduled two open houses, the first didn't get any viewers and the second a week later only had two viewers. They had initially marketed our property higher than what I thought we could get for it, and as such our property didn't get any initial momentum and we had to reduce our price within two weeks of it going live. We had managed to source another buyer during this time, but Wards refused to release us from our contract, which meant we lost the opportunity to sell. After 14 weeks, we had averaged less than one viewing per week and we told Wards to either let us out of our contract early, or we were just going to delist it and wait for the contract to expire. They finally let us out of our contract early. But since then, the housing market has fallen and though we have found a seller since then, the price was significantly less than what we could have secured back in July. They were combative with us and in the end cost us a lot of money.
5/5
TrustpilotDavid has been really helpful…
David has been really helpful throughout the whole process of putting my flat on the market. He provided good contacts for contractors and always responded really quickly when I had a question - great service.
5/5
TrustpilotDaren,Judy,Allison
Excellent, Daren, Alison & Judy were amazing all the way through the process, I will always recommend them for both buying & selling. They make everything so much easier, and are always available to answer your questions.
5/5
TrustpilotSo far Zared and Rachel have been great!
So far Zared and Rachel have been very helpful and professional. I appreciated that they spent the time advising us as they did and our experience working with them so far has been smooth sailing. I would definitely recommend working with them both if you're a first-time buyer.
Thanks Lee for your review. Rachel and Zared are real superstars and I am glad to hear they have been helping you as much as they can. Its always a bit nerve racking but exciting buying your first home so getting the right support around you is important.I wish you well in your new homeKind regardsDavid HayesBranch Development Director
5/5
TrustpilotEfficient and helpful team
Efficient and helpful team, thanks to Maria and Nadia.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGood Service
As a buyer Jodi the progression officer was very efficient and friendly. When my conveyancing agent weren't very communicative Jodi was often able to advise me.
5/5
TrustpilotAs a first time landlord
As a first time landlord, Tony at wards took the time to visit me at the property and explain the options to me when renting the properly out. He kept me informed about the potential viewings and attended to support with these when needed. He was quick to answer my calls and answer any questions asked. Would recommend.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent
Tony at Wards of Kent has been very friendly, professional and helpful
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotGreat experience
Great experience working with wards once again, they have been super helpful and always took the time to talk me through the process.
Hi Laura,Thank you for taking the time to leave a review. We're glad to hear that you've had such a positive experience with us.Many thanks, Wards
4/5
TrustpilotAdam from Herne bay branch has been…
Adam from Herne bay branch has been great helping me and my partner find our forever home. Great communication and a lovley chap! Very informative on the property he was showing us around also and very honest to us.
Hi Kelsey,Thank you for leaving a review! It's fantastic to hear how positive your experience with Adam has been and how informative and honest you found him to be.Best wishes,Wards.
5/5
GoogleNikki from the Lettings team is the best ! Always returned phonecalls & emails promptly and efficiently. Very helpful when keeping communication going between tennant/landlord & estate agents. Thanks for your help and support Nikki. 👍
Hello Steve, Thanks for taking the time to leave us a review! We'll pass your kind feedback on to Nikki, she'll be delighted to hear how happy you are with her support. Best wishes, Wards of Kent
5/5
TrustpilotBest experience. Highly recommend Wards
Sarah from Wards was very helpful in finding us a new home. Infact she gave us lot of information on school admission process which is highly appreciated.Throughout the process, she was very efficient and quick to address our queries and manage the completion way before the deadline.The whole team was very nice and helpful.I highly recommed Wards.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you for such a speedy sale
Thank you for such a speedy sale, Rhys Kenton and Michelle Corney kept us informed and everything on track. It was a great selling experience thank you.
4/5
TrustpilotWards were most helpful throughout
Wards were most helpful throughout. Unfortunately, my seller let me down at the last minute but this was nothing to do with Wards. I am grateful to Dan and Shona for the effort they put in to try and rescue the transaction for me and also the care and concern that Shona showed after the deal collapsed
Thank you for leaving us your feedback! Best wishes,Wards of Kent
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