Wards Herne Bay reviews in Canterbury

★★★★★ 5/5

Trustpilot

Would highly recommend Wards

Maria was brilliant in helping me move into my flat.Thank you for your hard work!

Danny · 5 June 2021

★★★★★ 5/5

Google

Adam has carried out numerous viewings with me in an excellent, knowledgeable way. He is very professional. Emily in the office is beyond helpful, she goes the extra mile always . A first rate company, branch & team. Happy days.

Elaine · 28 November 2023

★★★★★ 5/5

Trustpilot

Kirsty - great customer service.

Kirsty, thanks for your great customer service and assistance today. Thank you for sorting the issues out so very quickly and professionally. This is very much appreciated. Martin Terrell

Martin · 8 September 2025

★★★★★ 5/5

Trustpilot

Maria Meddings has excellent…

Maria Meddings has excellent communication skills. She has been quick with her replies, often doing so after hours. She always goes the extra mile and I'd trust her deeply to sell the houses for my family and friends. I can't recommend her enough.

Mrs · 10 September 2023

★★★★★ 5/5

Trustpilot

Great experience renting our flat

Great experience renting our flat, Maria was friendly and helpful at all times.

Muireann · 30 September 2021

★★★★★ 5/5

Trustpilot

Very happy with Wards

Very happy with Wards, especially Dan. Nice brochure and excellent photos. Friendly personal service. Would recommend.

Susan · 22 February 2021

★★★★★ 5/5

Trustpilot

Great team and care for your needs

Great team and care for your needs. They actually try their best to find tenants to meet your expectations and make you feel at ease by facilitating communication. Prateek and George were great!

Liza · 14 March 2023

★★★★★ 5/5

Google

Grace from Wards (Herne Bay) went above and beyond, even though we didn’t use these guys to sell our property, she still updated us every step of the way, when our sales progressor was on holiday. I couldn’t recommend her enough. 5 star service from Grace, thank you once again for your help.

Ryan · 24 October 2022

★★★★★ 5/5

Trustpilot

Amazing customer service!

Our experience of purchasing our new house with Wards, has been absolutely amazing and much better than I expected. Zared, who was in charge of our viewing, was very helpful, patient, informative, cooperative and made us feel like we were in safe hands throughout the process. Every enquiry we made while purchasing this property, has exceeded my expectations and everything ran smoothly. The staff at Wards didn’t leave a single stone unturned to help me despite my many enquiries. Thank you for this experience.

Mr · 13 April 2023

★★★★★ 5/5

Trustpilot

Managing my rental property well

Managing my rental property well on my behalf, bringing problems to my attention promptly, Managing them efficiently and offer solutions. Also efficient at following up. Many thanks Emily Webber and Sam.

Mrs · 11 May 2023

★★★★★ 5/5

Trustpilot

More than satisfied

I chose Wards as the sole agent for selling a property I was responsible for, which is 40 miles away from me. The whole team at Tenterden, led by Alex Quaglia, were professional, patient, and paid attention to the challenges I was facing. I am more than satisfied with all they did to support me and to secure this sale.

Judith · 11 November 2021

★★★★★ 1/5

Trustpilot

Wards totally sh$$ agency they get 1…

Wards totally sh$$ agency they get 1 months income to themselves and 10% of management every month still they can't manage. My tenant moved then 2 months later they didn't paid concul tax then they didn't pay whole month I called agency they didn't respond after 2 weeks agency called me and said they will give 2 months togather and conclusions tax but they didn't than insurance start paying me but only 1 months after 7 months I kicked out the tenant they screwed my house who is going to pay all those damage. F$$$ the wards.

Batyr · 5 April 2023

★★★★★ 4/5

Trustpilot

Good Customer Service

Josie was very helpful throughout the process and provided good customer service.

Website · 31 October 2021

★★★★★ 5/5

Trustpilot

Excellent service

Being new to the world of renting out property, all the rules and regulations seemed quite daunting at first but Abi and Hamid at Ward’s Canterbury office were really helpful, friendly and professional, which made the whole process seem a lot less complicated. My property was rented out very quickly, within 2 weeks of advertising it. I would definitely recommend them.

Vivienne · 15 August 2021

★★★★★ 5/5

Trustpilot

Jack Davison was very helpful we…

Jack Davison was very helpful we couldn’t fault the service that we received

Kris · 6 August 2021

★★★★★ 5/5

Trustpilot

George Jordon & Blaine Kavanagh

Our company owns property and decided to let out one of the flats. Initially it was going to be sold and that was handled expertly by Blaine Kavanagh who has excellent communication skills and is super friendly and keen to get the job done. But due to the market on sales slowing down he then unselfishly gave advice saying he had identified this property to be ideal as a let in what was the current market circumstances and so Blaine then passed this over to George Jordon, Senior letting Adviser who promptly contacted us and gave all the options available. The process was expertly & Professionally handled and resulted in a very good outcome with rentable value and vetted tenants having moved into the property on the 22-3-2023. The property is under the management of wards represented by George whom we are confident will manage on our behalf going forward.

Steve · 23 March 2023

★★★★★ 1/5

Trustpilot

Extremely disappointed with our…

Extremely disappointed with our experience with Wards, Rochester branch.Such an incredibly unprofessional service from start to finish. In particular, the past three weeks where they have avoided our emails and multiple phone calls when we ask for an update. Today we were promised a phone call back but this never transpired, another huge let down! It’s Incredibly upsetting and frustrating that although I know the market is difficult the lack of information or support was shocking. I hope our experience is an isolated one but we will be encouraging family and friends to choose another company.

Becca · 22 March 2023

★★★★★ 5/5

Trustpilot

Thank you Wards and Vanessa

I recently rented a property through Wards and met Vanessa Tindal, one of their amazingly efficient and helpful representatives. She was always available on emails and phone calls. Her responsiveness is incredible. Our decision was actually made simple by her thoughtfulness, promptness, and support. She is very approachable and amiable to speak with, yet professional at the same time. When it comes to responding to our inquiries, she is detail-oriented. She really cares about the clients. I appreciate your cooperation very much, Vanessa.. Kudos to you…. I recommend Wards for its professionalism, expertise and supportive team.

Kanika · 20 March 2023

★★★★★ 5/5

Trustpilot

Great experience

We are first time buyer, we would like to thanks Nadia Wilkinson from Wards Herne Bay for helping us with all the paper work and advices. We appreciate all your hard work. Keep up the good work.

Mrs · 14 September 2022

★★★★★ 5/5

Trustpilot

Great service, thank you!

We have recently bought through Wards, and have been very pleased with the service we got. Our sales progressor Jodi was really helpful, very assertive and was there at every point when we needed. Big thanks, highly recommended!

Sarah · 25 July 2022

★★★★★ 5/5

Google

Very professional company,helpful,curteous. Everone i dealt with were very good especially Graham (branch manager) who was excellent Yes would use Wards again.

BOB · 25 October 2017

★★★★★ 5/5

Trustpilot

I cannot praise Marc Steels highly…

I cannot praise Marc Steels highly enough for his help with the tenancy of my flat in Rochester Kent. He arranged everything for the renewal of the tenancy and kept in touch regularly giving me total peace of mind.

Carol · 12 November 2023

★★★★★ 5/5

Trustpilot

I recently brought a property marketed by Wards

I recently brought a property marketed by this estate agent. David And Daniel were very helpful and offered excellent customer services skills. They kept me informed of what stage the purchase was at all times. Thank you for this service .

James · 27 February 2022

★★★★★ 4/5

Trustpilot

Good Purchase Transaction

I have recently purchased a property through Wards at New Ash Green. They were particularly helpful throughout the transaction. Terri Truckle, Cameron and Clair were very supportive throughout. Thank you Wards.

Jackie · 5 April 2023