Trusted Agent profile · Canterbury
★★★★★
2,076 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,076 reviews on two platforms, including 256 Google reviews rated 4.8.
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Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotAbi was fantastic help from start to…
Abi was fantastic help from start to finish, our move was on a time restraint and she made everything possible with her professionalism and personal approach.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotOur sales progressor Maria Meddings…
Our sales progressor Maria Meddings kept us informed every step of the way and did an amazing job in getting the chain moving during the coronavirus lockdown towards exchange and completion.
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
GoogleI can thoroughly recommend Wards Estate Agents. From beginning to end, the service provided was extremely efficient and professional. We sold our property on the second viewing which exceeded our expectations.
Morning Deborah, Thank you for your lovely review. We're pleased to hear that our efficient and professional service exceeded your expectations and that your property sold so quickly. Best wishes, Wards of Kent
5/5
TrustpilotNikki was fantastic when we moved into…
Nikki was fantastic when we moved into our new rental property and the boiler wasn't working. She went out of her way to help us get it sorted, and checked in with us regularly to make sure we were ok. Thanks so much Nikki, highly recommend Wards!
5/5
TrustpilotThank you to Ashley Taylor
We are completing a house purchase today, I would like to thank Ashley Taylor for the excellent service he has provided us. Ashley has been professional, prompt and helpful.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotAbi and the team were extremely…
Abi and the team were extremely helpful, knowledgeable and efficient. Our property was let within a week, great communication. We would definitely recommend them.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThe staff at Wards estate agent in New…
The staff at Wards estate agent in New Romney and Debbie ( Progressor) have been a tower of strength and very supportive throughout the house buying process. Would I recommend them to others? Yes, without hesitation.
Good Morning,Thank you for your kind review! We're thrilled to hear that Debbie and the team at our New Romney branch were able to support you throughout your house buying journey. Your recommendation means a lot to us, and we're delighted to have been here for you every step of the way.Best wishes, Wards of Kent
5/5
TrustpilotTony Degorgio of Wards
Tony Degorgio of Wards - excellent - provided us with excellent advice, listened carefully to our views on points and then skilfully marketed our property such that the second viewers on day one of the marketing start took the property at the rent agreed with Tony.Excellent service and very good lining up of preferred prospective tenants in advance of the marketing start.Once tenants were selected we received good support through to the occupation date and immediately after.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
Google5 star!!!! Thank you to Wards Herne bay for being so helpful and professional in our first time house buy! We are so happy to finally be in our new home! Graham, Jydon and Grace you have been amazing! Thank you very much and thank you for the super cute little gift box!
Hello Rebecca Alexander, Thank you for leaving us your feedback! Best wishes, Wards of Kent
4/5
TrustpilotWards Lettings
Lee from Wards Lettings helped letting process of my property .. Lee was quick in response to all my correspondence and professional in handling the paper work..
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotHad a great experience with Wards
Had a great experience with Wards, Paige kept me updated at all times during the process even when it had escalated to the sales progresser. Nothing was ever toMuch and she helped massively in helping me find my dream home. Thanks for making my home search an enjoyable experience- jo
5/5
TrustpilotExcellent support!
Wards were the agent acting for my new property and they have been excellent. Sally Bryant was fantastic at keeping me informed and the recommended solicitor was also excellent. I would have no hesitation in recommending and if I ever move again, I will choose Wards.
5/5
TrustpilotGreat experience with George
Great experience with George. Who has been professional and efficient with the entire process, would recommend this team over other competitors. I plan to continue to use their services for the foreseeable, would highly recommend George to anyone in the area looking for their homes to be looked after well.
5/5
TrustpilotI contacted Kaan to rent my property he…ants
I contacted Kaan to rent my property he found new tenant within 1day , every procedure was highly professional, they successfully moved in within 2 weeks, This is the first time I have used Wards and will definitely recommend Kaan to my friends ;Regards Terence Chellew
5/5
TrustpilotThank you to Wards Lettings
Maria at Wards of Ramsgate was friendly and helpful. She responded promptly to our enquiries and helped us to rent the ideal property.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
4/5
TrustpilotThank You
From the moment the offer was accepted to completion all staff Deb, Dawn, Jason, Matt and Judy were exceptional. Deb was my first point of contact during offer being negotiates to Judy ensuring all parties were well informed and updated with the process and progress of the deal.Thank you all!
5/5
TrustpilotAfter two months (using another agent)…
After two months (using another agent) I was starting to think there was something very wrong with my flat. Luke and his team found a tenant within two days. Enough said.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotSebastian at Ward Lettings in Rochester…
Sebastian at Ward Lettings in Rochester has been absolutely fantastic. It’s rare in my experience to find an estate agent that genuinely cares about finding you a property, he’s been a fantastic help! Didn’t get to meet him in person but would love to buy him a few beers to say thanks! Danny
5/5
TrustpilotHi Kate funnell Toke over selling my…
Hi Kate funnell Toke over selling my bungalow from another state agents I thought it going to take ages to sell how ever with in a week She had 6 viewings and we sold I like to thank you all at wards state agents. Highly recommend Massoud Varnaseri 40 Barton road Canterbury
5/5
TrustpilotMy name is Paul Alexander
My name is Paul Alexander, I was pleased to be shown a property by Natalie in Ramsgate. She was truely professional in her approach, very knowledgeable and had a very pleasant disposition.A pleasure to do buisiness.
Morning Paul,Thank you for taking the time to leave a review. We're delighted to hear that Natalie provided such a professional and pleasant experience during your property viewing in Ramsgate. Best regards, Wards of Kent
5/5
TrustpilotViewing by Florence
My partner and I were shown a property by Florence. She was warm, friendly and professional and she showed genuine interest in our party. She was knowledgeable about the property and had a great insight about the area for which she gave us valuable tips. She was accommodating and really pleasant and she didn’t make us feel rushed at any point. She delivered possibly the best viewing experience we have had to date.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotWhere do I even begin
Where do I even begin? They start off all welcoming and friendly and then drop you as soon as you’re in the property. The in branch team are lovely but the property management team are useless.The communication is non existant on their behalf and we won’t even get into the fact they picked a rent day for us without discussion.. now we have to ring and pay every month because they didn’t listen to our requests to pay after pay day. Little hiccups aside, we move in to what seems like a lovely building with friendly neighbours, and then a criminal moves in upstairs. Their security checks that we pay an arm and a leg for are clearly not very thorough. To hear domestic violence and smell drugs is bad enough for anybody, but when you have had the same ordeal yourself and you move here to escape it, all it does it being bad bad memories and affect my health. I don’t feel safe in my own home, it’s been over a year of panic attacks and no sleep and unable to work due to this. After a year they assured me it was over and nothing more would be happening and convinced me to have to pay to have another contract with themIn my fragile state. Despite the fact he has broken the contract agreement and has let the flat out to friends of his who are equally disruptive and abusive, they have done nothing about it. Equally so, I can argue that wards have broken their contract to me for a safe and quiet living environment, so I will now be persuing the matter further. A man who gauges his pregnant girlfriends eyes and keeps her prisoner is not the safe home one would want, especially when there are children in this building. It seems it doesn’t matter if you break your contract as long as you still pay rent, so they’re pointless to begin with. All of my contact they have ignored on this matter and they have also ignored the fact that we have had plumbing issues and property issues for 6 months now. Despite contacting them and the plumber separately. They are the worst and most expensive estate agents I’ve had to deal with, but they’re very happy when they’re getting your money. So BE WARNED, they’ll happily contact you when they need money or a routine check, but ignore your issues regarding the property or any other disruptive behaviour. I will never rent through wards again.
Dear Miss VincentWe are sorry to learn of the issues you have been experiencing because of disruptive behaviour in the building and fully sympathise with the frustration this must be causing you. Whilst we hope you can appreciate that the conduct of other residents is outside of our control, all of our tenants deserve to live peacefully in their homes and we will do everything possible to assist you. We understand that our Customer and Property Care department have been in contact with you and are helping to resolve these matters. They are also working with your landlord to ensure that maintenance issues are dealt with. We trust that they will be able to alleviate your concerns however if you would like to discuss your experience any further, our Customer Relations team can be contacted by email at customer.relations@arunestates.co.uk or telephone on 01702 541199.We do hope that the situation improves and thank you for your feedback.Kind regards Wards
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Lee Churchyard for his help in finding me a new tenant.The service from wards was outstanding.Many ThanksSimon Fowler
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe had the absolute pleasure of having…
We had the absolute pleasure of having Amy assist us when we visited your Herne Bay office. We found her extremely knowledgeable in answering all our questions.Thank you Amy, we will most definitely recommend you to anyone in the future.Candy and Clive Longhurst
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